If you have read any of my reviews about my tire being blown up on Yelp, then you might know the…read morestory. If not, here it is: I was on my way home from work one night and my rear tire blew up as I was driving on highway 64. I managed to make it home after my car insurance had it towed by another company (I don't even know who it was to be honest). The next morning I needed to find a way to get my car to the Plaza Tire in Manchester. I spend half the morning looking for reputable tire places in the area and the other half looking for towing companies. I saw the excellent reviews on Yelp and decided to give this company a try. Let me just say that I have never met a kinder person that worked at a towing company. Not only did he get here within about 15 minutes but he also was very careful with my car and the best part, gave me a ride to the tire place. Some tow companies (at least in Texas and Cali) won't do that for you and will tell you to get an Uber or friend. I was so glad I could get to the tire place and found it was also about an 8 mile drive away. He talked about the area once he knew I wasn't from here and gave me a lot of information that I found really interesting. He was very professional and gave me an amazing price for the tow. I am hoping I am never going to need my car towed again but if I do, this is the ONLY company I want to tow my car. If you need a tow, this is the place to call!

Yes, I'm one of those girls who is terrified of changing a flat tire... And it's not that I'm…read morecompletely cluess- it's that I'm actually terrified. I had a bad experience once where I'd forgotten to put the emergency brake on- and the car fell off the jack and almost cut off my friends legs. Yeah- NOT COOL. So, when I had a flat recently and called a firestone emergency number and they called up these guys, I was super pleased just to know I wouldn't have to do it myself. It was a dark rainy night, I was way out in Chesterfield (I'm a city girl), and I'd just hit the hugest pothole of my life and blew out my tire. I can't say I was in the calmest of moods. But this guy named Barry from Suntrup Towing saved the day. He showed up 10 minutes earlier than projected and had the friendliest attitude. He let me sit in his truck and mess with his radio. He had a very calming and genuine personality. He mentioned the many other people broken down that night too- it made me feel like less of a schmuck. Instead I felt "one" with the community. Yes, EVERYONE breaks down. I'm ONE OF YOU. See? Calming. The fee for the tire change was a little steep. But hey- I wasn't freaking out anymore. I'll pay your $85 nighttime rate, and thanks for the mental peace.

Helps on the way was sent out by our roadside assistance company. The tech was extremely prompt in…read moreresponding to the call, arriving and getting the job done. He was friendly and professional.

We had a dead battery after getting out of a concert and requested service through our insurance…read morecompany's app. Dan made it to our location in under 15 minutes. He jumped our car and had us on the road in just a few minutes. He was very professional and friendly. I'll definitely keep their number for future use. It was so much faster than waiting on a tow service for a simple jump start.

Unfortunately, I had my Honda Odyssey drop dead on me whilst driving on I-64. After pulling over…read moresafely, I needed a tow and got lucky in having the guys from Tactical Towing answer my call. They were professional, courteous, and quick in responding. The heat index was over 100 degrees so fast service was much appreciated. The driver, Sky, brought cold water bottles and got me and my hoopty van to the auto body shop. Thanks to the folks at Tactical. If I ever need a tow again, these guys are my first call.

I just had an interaction with one of your drivers and it was extremely disrespectful and…read moreunwarranted. I'm at attempting to pump gas and had just finished pumping my gas and got into my car. One of your drivers was parked behind me. When I tell you I had literally just closed my door and the driver honked at me. I opened my door and said "um you can wait until I'm finished thank you". Then he starts yelling at me and yelling obscenities at me because I wasn't moving fast enough for him apparently. Of course I yelled back because I don't know who he thought he was talking to like that. I'm sorry I just got off of work and I don't deserve that. Sorry if he was having a bad day, but to take it out on me when there were other pumps wide open is just crazy to me. I'll be telling everyone i know about this and how apparently the workers are disrespectful. Never in my life have I felt like a Karen until now. Just called the store to complain and it turns out it was the owner! So if that's how the owner does business or treats a stranger, I'd never call them for a tow or business.

This morning had a flat tire, our tow truck driver Aaron was great! Very polite and very kind…read more making my morning better need more people like Aaron in this world! thank you

I was in a difficult place for a break down. The folks on the phone said 20 min. He called me in 5…read moremin and was there in 15 minutes. His main concern was MY safety . Outstanding customer service and care. I believe his name was Muhammad. If we take time to complain, we should spend more saying Thank You!

I would leave no stars if I could twice they took my car apart did not fix it Either time I…read moresupplied all the parts all the everything that was needed to fix it but still after two days of having it from seven in the morning till close, they could not fix it, but they are charging me for something they couldn't fix. I am super unhappy with their service and will not be using them again or referring them to anyone else.

After a super cold weekend I went to leave and take my daughter to school. Well as we were already…read morein a rush, the car would not start. I called Bill & Joes at 7:36am and spoke with Steve, he took my information and let me know that someone would be headed my way. Within maybe 5 to 10 minutes the driver arrived and jumped my car. He was super polite and I let him know how grateful I was for his help. I was then able to get my daughter to school without being late. Thank you Bill & Joes, you guys are the best!!

I called for a tow and I was quoted $100 I told I would be paying with my debit card and nothing…read morewas mentioned in regards to fees. When they brought my car they told me they drove it up, wish they called to tell me it was running bc when I called it wouldn't start. They dropped it off charged me $150 plus 3% for using my card. So way more then I was told on the phone. Overall terrible communication to no communication. Overpricing and changing the price after you use their service. So I don't recommend unless you're prepared to fight on what quoted versus when they arrive. They gentlemen who took my call was very nice hence my higher review

Good tow service, prompt and communicative. Tow was a bit expensive ($135 for less then 2 miles)…read more All their trucks are flatbeds so rest easy knowing your drivetrain won't be worn in the process!

I had awesome straight forward experience with City Wide Towing! I called on Monday, and within an…read morehour I got a call back informing me someone was on their way. Sam arrived and was awesome, informative, and all around a friendly guy! He got the job done, answered questions I had, and was really easy to talk too. The upfront cost was $150 to get it towed, fortunately they work with my insurance provider and will be refunded, within the next 5-10 days. 5/5 stars! Would recommend this service to anyone!

My sister got stuck in our icy driveway in -2 degree weather & called AAA around midnight. She…read morewaited with me in my house until a tow truck could arrive. After about 5 hours, still no tow truck. We understand such delays in this horrible weather, but it was a long wait. A woman from AAA called & apologized for the delay, explaining that something must have happened with the tow service that was supposed to arrive at 4 & that she would call to see if she could locate another tow service. 30+ minutes later, after making multiple calls to locate one, she called with the good news that one had been located & would arrive soon. At 6:01am City Wide 24 Hour Towing came to the rescue, after having called twice to let us know he was arriving soon. By 6:20 the car had already been carefully & expertly pulled out & unloaded onto the street. He even came to the door & helped carry my sister's groceries to her car & she was able to leave & get back home at 6:21. By 6:27 he was able to leave, too. The tow truck driver/operator was so careful, efficient, helpful & polite ~ the best & nicest we've ever encountered.

I had to call this towing service recently for fuel delivery after I ran out of gas on the…read moreinterstate by mistake. The dispatcher was fast to respond and gave me a good ETA. The driver was here sooner than planned. With just enough gas to get me back on the road safely. He also gave the car a quick going-over to make sure there wasn't anything else to worry about. During the visit I found that the company also offers services such as battery service, car towing, motorbike towing and special vehicle towing. Good explanation of the assignment prior and a fair fee. Overall process was fast, professional and problem free.