GM of Bankston called me and said if I would bring our motor home over Monday they would break…read moreloose the oil pug from generator. I did just that and they were able to do that for me. So I'm happy with that. Just thought I would repost. Thanks Bankston

This business is so frustrating. But yet I keep taking my camper back there bc they are the only…read moreauthorized service providers for my type. They know they have the monopoly on RV repairs in Huntsville and they don't care about services or satisfaction. My camper has been there for 6 weeks and I've had to call every time to check on it. They were waiting on approval for a repair that I never got sent to me. I called, approval request was sent. Now wrong part was ordered, still waiting. Meanwhile, my camper is sitting out in the hot sun and rain all summer when it would have been covered. Their customer service lacks any part of the word 'service'. When you call the lady says 'service'. Not 'service department, May I help you? or anything that resembles caring. Don't use them if you can find someone else.

HIGHLY RECOMMEND!!!! Best place to buy your RV. Let me tell you my story. I bought a…read morebrand new Camper last June 2024 and paid cash for itat Bankston Motor Home. I should have walked out as soon as I went into that place but that was my first RV and I didn't know any better. . They were not friendly and they treat you like you owe them. I decided to trade my RV that I just bought from them (Bankston in Huntsville) five months ago for a bigger one. Usually, one would think that a second time around customer would get good deal and treatment for the camper they bought from them.... Think twice! They try to rip me off by offering me the lowest ball price for a brand new 2024 camper that I just bought from them- yes just five months ago! The owners are a snob! Don't even try to negotiate with them negotiate. They never come out of the office to meet you. Instead they send their poor salesperson to give you the insult. That motorhome place is the biggest rip off. Stay away from them. Buyer beware! You can get better deals somewhere else. They are not friendly nor they treat their customers right. So I'm glad I found this awesome place "Great American RV Superstores in Huntsville! Wish I would have done better research fist time around and found this place before I bought my first RV from Bankston! Everyone at Great American RV Superstores- Huntsville went out of their way to treat me like royalty and family! My Sales Person Thomas was awesome and couldn't recommend him enough. They don't rush you and answer all your questions. The GM and other store Managers and all their staff from service to finance came to meet and greet me. They treat you like family! They gave me the best deal/ offer for my camper and the best deal for new one I bought from them. From the buying experience all they way to the walk thru and delivery they stayed in contact with me. Even after the sale, I have contacted them and they have gone out of their way to answer all my questions and help me. They respond ASAP and don't keep you waiting! I highly recommend Great American RV Superstores in Huntsville (Tanner) AL. Highly recommend all of their staff! They got my business for life. They know how to keep their customers happy and coming back! Will definitely be back for all my RV service and latter on for my dream future RV rig.

Beware of arbitration clause in contract. Read to understand issues…read more I purchased a new Class C motorhome from GARV (~$135K) plus a warranty costing another $6895. I was told I would get a full refund for the warranty if I cancel within 30 days. After reviewing the warranty company in the contract, I saw their "1.5" customer service rating with no positive reviews. I emailed the Finance Manager my notice to cancel a few days later. He explained the refund would be sent to US Bank since I had agreed to a short time finance agreement which entitled GARV to a special financing "bonus" from the bank. I also shared the information I found about the warranty company. After I submitted my cancellation request, my relationship with GARV completely changed. The local General Manager informed me they had changed companies for their warranties and my research was inaccurate, strongly urging me to not cancel and indicating I would regret not keeping it. I cancelled anyway and recommended he update the contract with the correct company name. After NUMEROUS emails and in person visits, it took 95 days to get the refund. Section 13 of the contract (Alabama specific requirements) specifies refund MUST be provided within 45 days or they would be required to pay a 10% PER MONTH penalty which GARV refuses to willingly comply. I did not intend to ask for the penalty but after the poor treatment I received, I requested it and it was DISAPPROVED. I decided to file a small claims court case for the amount I am still owed ($2061) but I realized Section 12 of our contract invoked an arbitration clause for settling disputes, specifying only American Arbitration Association (AAA) will be used for arbitration. Preliminary research indicates this process may be cost prohibitive, time consuming and usually favors the business (GARV) that put the clause into their contracts, regardless of the facts presented for arbitration. My rights to file a small claims court case is now prohibited which I assume they knew, feeling more confident to not honor the contract in regards to the penalty. During this time, a former GARV employee put me in contact with another customer that waited 84 days for his refund and the penalty payment was also DENIED. Relations were great until we cancelled the additional warranty so I assume their cut of that warranty fee is substantial since they are willing to ruin relationships with former customers over it. I have evidence that proves I met ALL requirements for the penalty and their lawyer emailed me stating I was not entitled to receive the penalty payment. The lawyer cited false rationale using made up facts, claiming they were in full compliance with the contract. Although my emails with GARV staff and their lawyer show otherwise, I must go through AAA to present my case and a FINAL decision will then be made by THEIR arbitrator. Over 6 months has now passed so I feel pretty confident that we are not the only customers that have been treated this way. GARV is not being represented professionally when their management, employees and lawyers respond in this manner and now their reputation will reflect that. In the interim, the best I can do is inform other GARV customers about my experience. Hopefully, former customers will review their contracts and demand the penalty (when appropriate) and new customers will decline to sign any contracts when the restrictive arbitration clause is included. I recommend everyone to seriously consider the limitations of signing a binding arbitration agreement because it seems to only protect the party that refuses to honor the contract. Also, service availability/quality has also been frustrating but I'm out of space to list those details. Based on my previous experience with GARV, I expect they will post details of how they have been perfect, met all requirements and state I am being unreasonable. The Better Business Bureau shows a "1.85" rating with 29 registered complaints. Review at the BBB website. Side note: What are the odds of getting 4 legitimate 5-star reviews on Google within a couple hours of this 1-star review going live on Google? Amazingly, they did.

Away from home not knowing where to turn for help!…read more We were visiting Decatur on a fishing trip when our boat trailer hub comes off stranding us on the side of the road in a bad side of town. I looked online and randomly picked the closest wrecker service to me. Fortunately, it happened to be "Haul it All Towing". Three men including the owner came to our rescue. They spent an hour or so devising a way to put the boat on their truck. They offered to haul it back to their shop and store it until we were able to secure parts. Turns out we had to replace the whole axle. The owner, Gavin, recommend I try Lawrimore's Trailer in Falkville, AL. They had a perfect match that I was able to secure. Gavin insisted they put the axle on for me. I honestly didn't think we would ever get our boat home, but we did and we have "Haul it All Towing" to thank. These guys are hero's! Thank you for getting us back home.

So happy with the work that they done on my truck. Amazing people and will get you in and out at…read moreaffordable price. I would recommend this place to everybody!

Great communication from Mason and perfect timing! He is clean, professional, well educated, and…read morehighly professional. Within minutes of starting he'd located and corrected the problem that plagued my brain. He also provided helpful advice for other issues that I could correct on my own time. He could easily have done more work and increase his payout, but instead told me how to fix the other items myself. Who does that? I was very happy to pay for his time!

Mason did an incredible job repairing or installing equipment on our RV. new side view, rear, and…read morefront camera give us better visibility and confidence in driving and parking our motorhome. Mason is very responsive and reasonably priced. Highly recommend.

Service department is clueless. Brought my boat in because it wouldn't generate power above idle…read more After throwing almost $500 in parts at it he said he didn't know what was wrong. I still had to pay for all the parts it didn't need. Now I have a $500 bill and a boat that won't even start now.

If you need a boat this is the place to go. We recently purchased a pontoon boat and were treated…read morelike family through the whole process!!! Great bunch of folks to do business with!!

Expert advice and service. Received my new axle in less than two weeks. Fit perfectly. Highly…read morerecommend this business.

Hot garbage. I purchased a 35' gooseneck for hotshot work. Within days the wheels were covered with…read moregrease because of failing grease seals. And that was just the beginning. The wiring is terrible and I am constantly having to make repairs - there are no grommets through all the holes where the wiring passes through in the trailer, the connections are made with scotch locks (usually something reserved for hasty repairs, not for factory built wiring harnesses). BOTH axles have now broken u-bolts off and nearly fallen out of the trailer. One of them actually did come partway out and had to be strapped together so I could limp it a few miles to a repair shop. The whole thing creaks and groans like a haunted mansion on Halloween. The brakes worked well for maybe three or four weeks and after that... Not so much. And even though they advertise this thing is having a torque tube it's essentially just a piece of square tubing run down the center. It does almost nothing. You can look in the mirror and watch this thing flex like a circus contortionist. Run away. Run far away.

Steve recently installed an electric water heater in my RV ... works so good it's hard to believe I…read morestayed with propane so long ... he is my go-to RV man for any RV repair ... always fair and price point is reasonable ... might do as well as Steve's RV Repair in the Madison/Huntsville area but I'd bet you won't find better ... better than the dealer's work and price ...

Terrible experience with these people, $145.00 service call and $110.00 per hour and they still…read morewanted to put me off a week. For that price, I expected better service. Cannot recommend.

Very professional company to assist with aftermarket additions to your pickup truck. Our F150 has…read morethe onboard generator and H&H made sure to remove our truck bed cutouts for tie downs and the generator to spray the liner. It looks so good! Then they installed our tonneau cover. Everything looks factory stocked. Very happy.

Took my Jeep in to get a high jack mount installed and they did a wonderful job, very fast, and did…read morenot charge! They are very busy for a reason but still took me in! I have been going to them and will continue to go them for my Jeep needs!