Ana Cares Senior Services has provided my husband and me with extraordinary aides. My husband is…read moredisabled and I need help for him to take some of the support I provide and give me a break in caring for him. Ana (owner) is extremely thoughtful and efficient. She provided us with a wonderful aide who is skilled, caring and supportive of my husband plus helpful to me also. Ana's employees have always been responsible, on time and very skilled. We've used many agencies and private hires. Ana comes out on top with her listening to our needs and providing that service. I recommend Ana Cares Senior Services.

My 80 year old mother just had surgery and has been taking care of my 85year old dad. I contacted…read moreAna and she sent an exceptional aide the next day. We have since had the pleasure of working with 2 other exceptional aides and Ana herself, who has personally gone above and beyond to assist my parents. They takes care of everything my parents need, they are kind and personable, and they are bright and thoughtful about the help they give. I HIGHLY recommend Ana Cares.

This agency is a joke. Went through 5 live-in aides over a period of 3 months, one worse than the…read moreother. I don't know what type of training is given to these employees, but it is not good. Dealing with people unable to properly care for their clients. Issues with not fully understanding the English language, unable to cook unless it is ethnic food that they prefer, not very helpful to the client, disrespectfully and not very compassionate. They lie and make excuses. Had one aide that had to be woken up in the morning by the client that they were supposed to be taking care of, as well as falling asleep during the afternoon or early evening. Another that was very self-righteous and would lecture the client about proper behavior. Always referring to how things are done in their country, guess what you are not in that country - you are here in the USA. For what you pay for this service it's an absolute crime. Please run in the opposite direction if you are considering using this service. No real oversite of the people they employ that are supposed to take care of clients that are health compromised.

I hired a live in caregiver from Towne for my father upon his discharge from the hospital. The home…read moreattendant, Edmund, was unhelpful, messy and not trustworthy. My father's longtime, part-time housekeeper needed to clean up after the home attendant, who left dishes unwashed, trash in the car, etc. The attendant would direct the housekeeper to clean up after him and do things that were part of his job. Most troubling, my father was seriously deconditioned from his hospital stay. We asked Edmund to keep a close eye on my dad, and Edmund had a whole spiel about how we cared too much for my dad but needed to give my dad space so he could learn to be independent. This allowed Edmund to spend most of the time in his room on his laptop, door closed, while my dad's housekeeper would fetch water and food for my father, help him to the toilet, empty his foley bag and check on his vitals. It was she who alerted us that something was wrong -- it turned out that my father had a serious infection and needed to return to the hospital, where he stayed for another month before discharge. I believe the home attendant would have left my father suffering and deteriorate for days. The people who run Towne make a great sales pitch but ultimately, I don't think they do a great job of vetting, and it's ultimately still up to you to interview and find the right caregiver.