Have adopted this practice as my Primary Care Family. Have…read morefound the staff to be very competent, professional, friendly, and caring.

I gave this practice 3 stars, but all 3 plus 2 more belong to their receptionist, Tammy. I give the…read moremedical staff 1 star, the nurse practitioner & MD/owner can split it. My son is a camp counselor at Camp High Harbour in Clayton and developed an EXTREMELY painful infection in his big toe, which developed very quickly. Medical/Urgent Care facilities are VERY sparse in Clayton and I was told numerous times by my insurance provider as well as ER staff to NOT go to the ER unless it is a time is off the essence, life threatening problem. It not only clogs up the ER, but your insurance company will gaff you if you go without being referred by either your regular doctor or an urgent care facility. We live over 2 hours from Clayton. I found LifePoint Medical & on their site it listed "Urgent Care " and "Walk-Ins" under services provided. It was 2 miles from my sons camp. I registered him on the site, (it was after hours) with his contact info, and told him to go there the next day as soon as he could even if he hadn't heard from them. No one called him so he went as soon as he could get permission from his supervisor to leave (he is in charge of 11 middle school age campers). He "walked in" and was told they couldn't see him. He was right there in the waiting room, limping and presenting with a very simple complaint that could have at least been triaged by a NP, but he was turned away, told to try another facility (that did not list "walk-ins" on their website). I called LifePoint, asked to speak to the Practice Manager, was transferred to a phone that LITERALLY rang for FIVE MINUTES, with NO VOICEMAIL. What kind of medical office does not have v/m's set up??? I called back and told the receptionist that I got no answer, yada yada yada, & asked to leave a message for the PM. Tammie apologized and said the PM was in a meeting for the next hour. She asked me what the situation was, I explained it to her & again, she was very apologetic. She said that the owner (the physician) and his wife (who I am guessing is the PM...) have been told repeatedly that the website needs to be updated so people don't keep walking in, to no avail. She then told me she was going to try and see if the Nurse Practitioner could fit my son into her schedule that day, but that EVERYONE was at lunch (I joked that it was not everyone, that it was everyone but her) and she would do her best to get him seen asap and would call me back. What a star. She was genuinely invested in helping us. Unfortunately she called me back and said that no one was willing to see him. She felt so bad. I told her it was 100% not her fault, she tried her best and I very much appreciated her efforts. She asked me where Jake was, I told her he was at the place she had told him to try but they didn't know if they could see him either. she said she knew the girls at the front desk over there, and that she would call them, which she did, and they did fit him in. She also called my son to check on him. FIVE STARS Tammie! You have a heart, and went above & beyond. More than I can say about your owner, Dr.Beck, who professes on his website to be there (Right off their website) "for the times when the situation isn't life threatening but you need care-and fast-." How do I make my urgent care appointment?" Walk-in - NOPE Same-day - NOPE Online requests (That get ignored) Shame on you Dr.Beck. Shame on you Nurse Practitioner. A sore toe??? Triage/diagnostics 101. But only Tammy cared, she made the calls, went the extra distance and Jake was seen at another facility, and it took all of 15 minutes. A cephalexin script.

Everyone was very professional and caring. They took their time listening to all my concerns. I…read morewould recommend this Urgent Care to anyone!

Totally excellent. Easy check in, moderate wait, careful attentive care, very professional…read moreindividuals! Rapid Xray. Edward Warren paid full attention to my concerns, made superb recommendations for actions and possibilities to improve my health. I wish all medical facilities were as good.

Late in the evening of June 22, 2026, I had discovered that a supplement I had taken along with a…read moreprescription medication I was taking could potentially lead to serious complications. I was advised by Poison Control to go to the hospital immediately. From check-in through my care, I was met with kindness, courtesy and professionalism. Dr Baird was the physician who evaluated me. He was very attentive, knowledgeable and took the time to explain the potential interaction between the supplement and my prescription medication. His thorough explanations and reassurance gave me peace of mind while I was monitored for 3 hours as recommended by Poison Control. Dr Baird checked on me several times throughout my stay and made sure I had the opportunity to ask any questions. When I told him I was cold, he took the time to bring me a warm blanket. I wished I could remember everyone's names. There was a paramedic who drew my blood that was kind and professional. Later, another staff member brought me a second blanket because I still felt cold. A curly haired, kind, polite, young man came in a couple times to ask how I was doing and was the one who checked me out. These thoughtful gestures meant so much and made me feel genuinely cared for throughout my stay. Thank you, Dr Baird, and the entire care team, for your kindness, compassion and professionalism. I am truly grateful for the care and reassurance you provided during my visit.

My father stayed two weeks at MLMC. This hospital is beautiful. The staff are great. Very helpful…read moreand attentive. They even diagnosed a problem he has had for 5 years that no one would tell him a diagnosis.

I'm confused by the low ratings of this practice. I arrived at 9:30 (they open at 9:00am) without…read morean appointment. They waiting room was half full. After signing in and having a seat for just a few minutes they gave me the standard paperwork to fill out. I was pleased that they didn't ask for the same information repeatedly which is far too common a practice in the medicine. They informed that they wait would by 90 minutes. Not surprising in a small community with limited medical services and no appointment. As predicted I was in the examination room talking to the doctor within 90 minutes. Dr. Jane was attentive, prescribed a remedy that worked effectively within an hours, and sent me home with a prescription to address the issue in the coming days. The doctor was great, and the office staff friendly and efficient.

This used to be the best Urgent Care you could go to and I don't know if they got new management in…read morethe past year or so but it started going downhill and now I drive there on a Saturday morning and they have started being Closed on Saturdays!! What a disservice to the community that the only Urgent Care in the county is now closed on Saturdays so you have to drive all the way to Sylva for the closest. They also haven't updated that online, so I had looked up what time they opened on Saturdays online and wasted my gas driving there. Drove to Sylva and I'm not the only one here from Bryson City and it's packed because it's serving 2 counties now. It's such a shame for the community. I understand a lot of people don't want to work on Saturdays, that's why you rotate workers schedules. Please go back to being open on Saturdays and doing the sign in with phone number and you wait in your vehicle until called to come in which is great so you aren't waiting in the waiting room with other people that you may be infecting because you have something worse then them or vice versa. That was a great change during peak Covid time they went to and I don't know why they went back to everyone going inside again the last time I had went there.

On January 27, 2026, my son experienced a seizure in the waiting room before he was seen by a…read moreprovider--only seconds after swiping his card for payment. EMS was called. Despite this medical emergency occurring before any actual visit, we were charged for the encounter. When I initially contacted the location, Prisma on Tiger Blvd., I was told that "they did some stuff on him," which did not align with what occurred. I was also told their manager said we were not entitled to a refund. After numerous attempts to speak with someone within Prisma, I was finally contacted by Patience Boyd, who informed me that she had reviewed the video footage of the incident. She confirmed that a refund was warranted. That conversation took place on January 30th, and I have yet to receive the refund or any follow-up communication. I have called Patience again to inquire about the status, but I still have not received any response. This situation has been extremely disappointing. I should not have to make repeated calls or navigate multiple departments to receive a refund that Prisma has already acknowledged is due. Given the seriousness of the circumstances, this should have been handled promptly and proactively. Please confirm that the refund is being processed immediately, along with a clear timeline for when it will be completed. If additional information is needed from me, I expect to be contacted without further delay.

Positive and friendly staff. Care team was knowledgeable and worked quickly. Total visit was less…read morethan 45 min.