The below was auto-populated and because leaving a detailed review would cause me distress, and…read morethis pretty much covers what I would address, I'll just leave it (of course, the below doesn't specify that these areas are problems, but they are): "Treatment of individuals with disabilities, organization, management, transparency/honesty, interdisciplinary communication (including office staff and owner), not screaming "slander" at every negative review, and proclaiming such reviews are "fake," and much more."

My mom stayed here for years, she called this place her home. Thank you to Lucila and Nora for…read moretheir attentive service and care. They made sure my mom was well cared for! I will forever be grateful to InnovAGE for recommending this facility!

Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

Talked with their social worker Cindy Brown. She said not enough staffers for now and that their…read morestaff retention has been low for a while since the COVID thing started. Couldn't provide me with a driver for my transportation needs. I was disappointed so I guess this means another agency I will be hiring.

My mom is living in a memory care home for dementia. Roadrunner reached out to me and I went ahead…read moreand signed her up for their service. They have been so loving and attentive with her and have been great at keeping me in the loop at all times. They basically do everything so I am not having to try to remember. The RN and MD are frequent visitors and are on top of things at all times. They know I'm an RN, and treat me as a professional, which makes me feel included and valued. They are QUICK too! They ordered a hospital bed for my mom and it was there the next day. I'm so glad to have been able to get this help with my mom's care.

Roadrunner Healthcare has genuinely been a blessing for my family. Their team is patient,…read moreresponsive, and really knows how to explain things in a way that makes healthcare less stressful. The nurse who helped us was kind, professional, and made sure every question was answered.

Carolyn Moore and her staff are simply very smart at what they do for our seniors. They are the…read moremost caring & kind folks I know. They have provided services to many of our local seniors in their homes and in local senior care living facilities. Carolyn is also an active member of the SF Rotary Club and on several non-profit boards. I hightly recommend Nurses With Heart Home Care!

I cared for an elderly friend of mine who needed 24/7 assistance. I hired Nurses with Heart to…read morecare for her, so I knew she would have someone constantly with her to feed, bathe, clothe, and take care of all her needs. She was in her 90's, and had dementia. Not only was Nurses with Heart there to make sure she lived her best life during her final years, they were there until the end, and I do mean end. I got the call at 3am in the morning that my friend had passed. Not only did the owner of Nurses with Heart meet me there, she let her caregiver go home, and stayed with me until the funeral home assistants arrived. Carolyn Moore the owner, myself, and the two funeral assistants carried my friend down to the stretcher because the elevator to her apartment in the assisted living facility was too small to accomodate the stretcher. No one at the assisted living facility could be found to help. It was quite a journey, believe me from beginning to end, and Carolyn was there all the way. If you are looking for a company that truly cares, has compassion, great caregivers, and does exactly what they say they will do, you will want Nurses with Heart to care for your loved ones. Carolyn and co-owner Alise are fantastic! Santa Fe and Los Alamos are fortunate to have them in their communities.

I've been waiting for 2 1/2 weeks for them to pick up the hospital bed. It's in my small living…read moreroom and is a constant reminder of the bad experience I had with my my husband's passing. They say they have been to my house a couple of times, but I get lots migraines and I'm usually in my bedroom trying to get rid of my migraines which is on the other side of the house. All they had to do is call me and I could've opened the door and let them in. I'm home all day. They said they would come on Friday February 14th and I waited all day for them, they didn't come and I had things to do!!! Pamela Green. 505.218.2970

Do not use this agency. They falsified paperwork with the VA stating my father had conflicts…read moremeeting with the nurse because of his doctor visits and wanted to change companies. My father never expressed this to anyone. They stated they needed to have a CNA employed to give him a bath, which was not true either, but still billed the VA for those hours. they expected my father who is legally blind to sign paperwork with out reading it to him. Horrible place. Do not use!!

Visiting Angels Albuquerque is amazing. I had an Angel show up 9 hours after I signed up so I could…read morecatch my flight home. Lisa-Marie Beaty in particular was very good with my Father and they became fast friends. I was very lucky to find them and would highly recommend them.

A nightmare! My…read moremother was admitted for home hospice over the summer of 2022. She lives in a trailer park on the outskirts of Albuquerque. I implored my mother over a year ago to consider relocating closer to my family after her husband died, but she refused. I live in Virginia, and I am the only surviving family member to advocate for my mother. Visiting Angels was recommended by Compassus Hospice care. She has been "robbed" (reported by providers) numerous times while attendance was present. I left $700 cash and a gift card for $500 (to cover expenses) in a pocketbook stowed in a location that only my mother and an attendant knew about- only to be informed that her pocketbook has gone missing. I have called numerous times when the attendant caregiver answered clearly roused from sleeping- and more than once with an attendant who was slurring their words. Furthermore, I have received multiple calls where she has fallen while attendants where present. My mother's checking account has been depleted and the only management involvement is to harass me about payment. The calls have been numerous and each with the caveat that home care will stop, and she will be discharged from hospice. I have been labeled an "exploitive absent son" and the attendants seem to be gaslighting my mother. They are restricting my calls and I have no way to reach my mother. It's been almost two weeks since I've been able to talk to her - I am recurrently told that she is sleeping, or that she doesn't want to talk. Now that her funds are exhausted, I've been receiving buttery calls from the manager that her care can be extended if other funds are available. But, if not she will be discharged. She's being transferred to a skilled facility and expected to be placed in a nursing home over the holidays. I am travelling over Christmas to be with her. I think that as the early boomers reach an age that home care is more frequently relied upon, that exploitative practices and unscrupulous symbioses have been forming between home hospice agencies and home attendance providers. I think more scrutiny and oversight of these businesses are warranted. But I am just another exploitative son. Working long distance with Visiting Angels has been an ugly experience. I expect a reply from a visiting angels representative below or subsequent posts to reply that we should talk this out or that I am being unreasonable... but I am not. It's been an abuse and a nightmare. My mother's last days are tainted by my experience with these people.

I have admiration and gratitude for the vision of the administrative staff and the helpers who have…read morecome into my home five evenings a week for the last three weeks. After leaving a back-injury rehab facility (also for three weeks), I was wondering when I might get back to normal. With Nova, the individual attention to my needs made all the difference. I can't recommend Lawrence and Natalie highly enough! Wonderful.

From the owner: We strongly believe everyone deserves to age with dignity, independence, and grace. We are…read morecommitted to providing reliable non-medical homecare services. We take a personalized approach to homecare, getting to know each client personally and developing customized care plans tailored to their needs, preferences, and lifestyles.