Visiting Angels Albuquerque is amazing. I had an Angel show up 9 hours after I signed up so I could catch my flight home. Lisa-Marie Beaty in particular was very good with my Father and they became fast friends. I was very lucky to find them and would highly recommend them. read more

A nightmare! My mother was admitted for home hospice over the summer of 2022. She lives in a trailer park on the outskirts of Albuquerque. I implored my mother over a year ago to consider relocating closer to my family after her husband died, but she refused. I live in Virginia, and I am the only surviving family member to advocate for my mother. Visiting Angels was recommended by Compassus Hospice care. She has been "robbed" (reported by providers) numerous times while attendance was present. I left $700 cash and a gift card for $500 (to cover expenses) in a pocketbook stowed in a location that only my mother and an attendant knew about- only to be informed that her pocketbook has gone missing. I have called numerous times when the attendant caregiver answered clearly roused from sleeping- and more than once with an attendant who was slurring their words. Furthermore, I have received multiple calls where she has fallen while attendants where present. My mother's checking account has been depleted and the only management involvement is to harass me about payment. The calls have been numerous and each with the caveat that home care will stop, and she will be discharged from hospice. I have been labeled an "exploitive absent son" and the attendants seem to be gaslighting my mother. They are restricting my calls and I have no way to reach my mother. It's been almost two weeks since I've been able to talk to her - I am recurrently told that she is sleeping, or that she doesn't want to talk. Now that her funds are exhausted, I've been receiving buttery calls from the manager that her care can be extended if other funds are available. But, if not she will be discharged. She's being transferred to a skilled facility and expected to be placed in a nursing home over the holidays. I am travelling over Christmas to be with her. I think that as the early boomers reach an age that home care is more frequently relied upon, that exploitative practices and unscrupulous symbioses have been forming between home hospice agencies and home attendance providers. I think more scrutiny and oversight of these businesses are warranted. But I am just another exploitative son. Working long distance with Visiting Angels has been an ugly experience. I expect a reply from a visiting angels representative below or subsequent posts to reply that we should talk this out or that I am being unreasonable... but I am not. It's been an abuse and a nightmare. My mother's last days are tainted by my experience with these people. read more

Aleesha is amazing! Very kind and knowledgeable , I have had a very great experience through Visiting Angels and recommend asking Alessha for any details or questions you may have! read more

I would look elsewhere and not use this company. The caregivers themselves were, for the most part, competent and caring, some of them quite good, especially since they are paid half or less what the customer pays. Like others noted on this forum, the problem is with the management. We were told we could determine what days, times, people we wanted, but in reality they don't listen to what you want and adhere to some inflexible computer program. We had a good caretaker for a while but she had an injury and dropped out. There was little effort to get a permanent replacement, and one staff member was unprofessionally snotty about another no-show issue. When I suspended our account, no one bothered to ask why. Fortunately there are other companies in town and we will be investigating those. read more

We have had a great experience with Crystal, Brandy and Lorena. They make my mom feel confident with their care and comfortable with them. Very kind, caring and competent. Also when we have a question or concern, Visiting Angels responds immediately to try get a resolution ASAP. GREAT ORGANIZATION read more

I had a very positive experience with Visiting Angels to provide in home care during my mother's brief hospice care at home. Each person that stayed with us was caring and helpful. We also got the same people consistently. read more

I have to agree with the other two reviews here. Although I don't require the same level of services, I have to say that this organization is unprofessional and do not keep their word to their clients. I would not recommend. read more

I hired Visiting Angels to bathe (shower) my mother. Of all the visits, I believe she had one shower, the rest were no call no shows by the young lady who was supposed to give my mother her shower. My mother is 101 years old and needs assistance getting into the walk in shower. At the interview they promised, at my request to supply a mature woman, but instead a got a very young girl, who had a hard time keeping her appointment. Furthermore she lied about being at the house. So, I made it a point to be at the house the last time she was scheduled to arrive. She did not come at the agreed upon time. When I called the office they never called me back and denied that I had called at all. Then they said that she arrived an hour earlier and that upon entering the house my mother cancelled the visit. The young lady had my cell phone number and instructions to call me if, she had trouble getting in the house (my mother is hard of hearing) or, if she is coming at a different time on the day she is scheduled to arrive. No phone call, no communication. The girl and the office lied just so they can bill me for services that they did not render. I am deciding to deduct from their bill two no shows. I really feel like submitting a complaint in writing to state attorney general for this fraud. I cancelled their services and urge anyone who needs any assistance in home care to look elsewhere. These are not honest people. read more

Visiting angel did not arrived as scheduled. We called office and scheduler said she did not know where she was. She said she would call right back. Almost 8 hours later we have not seen angel or heard from the scheduler. Husband is in a cast up top his knee and I am disabled. We signed a contract with Angels because we needed help with laundry, etc., until husband can walk. Managed to reach the executive director, Kendall at noon. He said he would speak with scheduler and get right back to us. Three hours later we have not heard from him either. HORRIBLE EXPERIENCE! read more

I needed help with my dad Visiting Angels Came and they gave us a caregiver that we really enjoyed. Then about 3 months Visiting Angels made a decision to take our caregiver away and replace her with somebody my dad really didn't enjoy .(my dad has dementia by the way) when I call to complain and say we didn't want a new replacement we would like to keep the same one. His answer was it doesn't matter what my dad wants or what I want or what the caregiver wants. I asked if I could go and meet with them face to face. He replied okay gave me the address and he said he'll be there at 1. Before I could make it over there they called my brother which takes care of the bills for the most part. Brother called me and said what happened Visiting Angels called and said that my dad was taken off the program and called the v.a saying my dad may be in a hostile home environment. So instead of going over there I decided to write a review call the corporate office see if I can find somebody in the VA to help me so far no replies .. to be honest it wasn't worth it anyway skittish employees horrible management no answers and it ends with a threat. Visiting Angels of Albuquerque will tell you anything you want to hear it as soon as they get you in they'll do whatever they want .and if you complain they'll threaten you by saying you have a hostile home environment. So if you don't care about your loved ones and just want to send them to somebody else go ahead and go with Visiting Angels if you actually love and care for your loved ones you might want to do some investigation and try to look somewhere else. Hope this review helps. read more

I've been working with Visiting Angels for a while now, and I am continually impressed with their dedication and compassion. I have seen them go the extra mile to ensure that the best care possible is extended to the loved ones entrusted to their care. read more