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    Angels To Your Door

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Community Health Physical Therapy & Rehab - Neuro Specialty

    Community Health Physical Therapy & Rehab - Neuro Specialty

    5.0(2 reviews)
    0.5 mi

    By now, probably every Yelper in Indy knows about my recent hospitalization and amputation of my…read moreleft leg above the knee. I continue to be at home healing and building strength, though I'm largely moving toward becoming more independent and hopefully returning to work in the not so distant future. One aspect of life that will need to change is the need for a different wheelchair given my change in physical status. Thus, because I have commercial insurance quite a bit of red tape is required. This includes both a tech evaluation and a full mobility evaluation by a physical therapist. At the recommendation of my DME vendor, I scheduled an appointment with Community Health Network's Physical Therapy & Rehab - Neuro Specialty precisely because they were both close and could get me in fairly quickly. They are located in the Community Health Pavilion at Fort Ben and are almost directly across from both Fort Ben and Culver's. They stumbled into a bit of a mess today and handled it quite nicely. I received a call from the DME vendor about an hour before my appointment stating that it would need to be canceled and rescheduled for 1/30/20. Since this is such an important part of me getting back to work, the prospect of a two-week delay had me pretty agitated. I started making some calls and decided to show up for my appointment that had been canceled. I wasn't in a good mood when I arrived, but I was also determined to either get it all straightened out and maintain the appointment or get an appointment sooner than 1/30. The pavilion is wheelchair friendly - they have multiple accessible parking spots and a front-entrance canopy for safe drop-off. Both glass doorways at the entry have push-button power access. This particular office is directly on the right when you enter. The person working the desk appeared to have stepped away. The operator greeted me briefly, though seemed a bit confused as I was not in their system for having an appointment. I explained the situation. I knew that the DME vendor rep had an appointment at the same office immediately prior to mine. I'd hoped I'd caught him prior to my appointment but would learn he'd left. I was impressed with the front office staff here. I was frustrated, but they kept an even tone about themselves and simply did what they were able to do. They were firm about not being able to have an appointment without the referral, but also shifted focus when it became clear I was determined to get them the referral and maintain the appointment. After multiple phone calls, I had all the pieces in place and the DME vendor agreed to return. The evaluation occurred as scheduled - Cara, the physical therapist, was a delight. She was personable, thorough, professional, and remarkably upbeat. She switched gears and I appreciated her willingness to go through with it. I loved her philosophies - she even gave me an explanation of using the phrase "differently abled" that I really respected. She set a great tone and did a great job. She assured me that given the time sensitivity she would get the evaluation done as quickly as possible but with all the needed information. This could have been a difficult experience, but with a top notch front office staff and a wonderful therapist, this ended up being a really positive experience. Cara also gave me a flyer for an amputee support group - and was also mentoring a student. I really was impressed and would easily return.

    I was sent here for my back rehab twice now. The first time after my initial disc rupture and then…read morethe second tine after I ruptured it again and had to have surgery. Both times were amazing! These folks really know their stuff and are super friendly to boot! The ladies at the counter always greeted me warmly and with smiles and so did all the rest of the staff. I worked with 2 specialists and both were great at getting me back to moving around again, you can't go wrong with Ryan and Beth! But, really from what i experienced and saw all of the staff took great pride in their work and cared for their clients. And that makes all the difference, you can tell they care.

    Angels To Your Door - personalcare - Updated June 2026

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