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    Ania J. Azziz, MD

    5.0 (1 review)

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    11 months ago

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    Valley Radiology Imaging - Los Gatos - On hold 63 minutes!

    Valley Radiology Imaging - Los Gatos

    2.3(119 reviews)
    16.4 km

    I had an MRI at Valley Radiology Los Gatos and felt very well cared for. The front desk staff were…read morevery nice, and the lady in the MRI room was incredibly understanding and patient. I get anxious in closed spaces, and they even stopped the machine a few times to make sure I was okay. I truly appreciate their kindness and professionalism. Thank you for making a stressful experience much easier.

    I found the overall process extremely frustrating and unnecessarily confusing, especially as…read moresomeone currently dealing with a painful back injury and limited mobility. I was told the location does not take appointments for X-rays and that it is walk-in only. However, when I arrived, I was told they were completely full and could not accommodate me. I was then directed online, where I discovered you can "reserve a time" for an X-ray as a guest -- which is essentially an appointment, despite being told appointments are not available. To make things more confusing, the system would not allow me to create an account because it said my information was invalid, yet it still allowed guest reservations. The entire process felt disorganized and contradictory. Another major issue is that if your physician sends imaging orders and they are somehow not received by the imaging center, it suddenly becomes the patient's problem to solve after already arriving in pain. In my case, my doctor's office was kind enough to text me the paperwork during their lunch break so I could still be seen. My husband has experienced the same issue repeatedly -- despite his doctor confirming records were sent, the imaging center still did not have them, and this has happened multiple times even though he has been there many times before. I want to be clear that the people working there were not the issue. The woman at the front desk was very sweet, patient, and clearly doing her best within a broken system. The issue is the process itself. There should absolutely be a more organized scheduling and follow-up system that confirms reservations, paperwork received, and patient instructions ahead of time. It would save patients stress and save the staff from constantly having to explain that "you can't make an appointment, but you can make a reservation," which is effectively the same thing. Healthcare is stressful enough already, especially when people are in pain and looking for help. It should not be this difficult to simply get an X-ray done

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    Valley Radiology Imaging - Los Gatos - Changing room you can lock your personal belongings.

    Changing room you can lock your personal belongings.

    Valley Radiology Imaging - Los Gatos - Front Desk.

    Front Desk.

    Valley Radiology Imaging - Los Gatos - Waiting room inside

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    Waiting room inside

    Ania J. Azziz, MD - radiologists - Updated June 2026

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