Do NOT bring your furbabies here at all for any services. STAY FAR AWAY.. You cannot go back in with your furbaby, they have you stay out in the car and she calls you to discuss the prognosis. Dr. Parker seen our cat for an open sore/gash on his neck. She told us he had severe dental issues that needed addressed. We agreed on getting his teeth out with roots extracted, $1000 surgery, she put him on a medication for life and an antibiotic. Took him back in after a bulge was coming from his jaw I asked her several times if that was infection she said it was not and that everything was looking good and she done a doppler to see if there was an infection pocket and to confirm it was not infection. We left feeling better by hearing that but more concerned about why there was a knot on the side of his jaw, something didn't feel right. His eating was declining, something doesn't look right, so I took him to a trusted source new veterinarian and was told it was a tumor. The medication Dr. Parker put him on for life is NOT for cats with cancer as stated on the box. The new vet ran a cancer test on him and said that medication should not have been prescribed. This is terrible. I requested the records from Dr. Parker and read through them. The things she noted in there she never discussed with us, she is covering her practice. She never talked to us about putting our cat down or anything about a tumor and never said anything about getting a biopsy but, in the records she said she did. She noted that we declined a biopsy. We did not decline it, Dr. Parker never discussed a biopsy to us. Why would she prescribe a medication that is not for cancer in cats and put him on it for life. She was trying to cover her tracks and it plainly shows. She is not to be trusted. Do NOT go here. Do NOT go here. Do NOT go here. Do NOT go here. The picture is from our new vet. This is the growth that Dr. Parker never discussed with us. She told us everything looked good when I took him there to be rechecked. Our new vet took two biopsy's they both came back cancer. He has cancer. He said the surgery should have never been done. read more

Animal Aid - There is a growth and an open sore that Dr. Parker never discussed with us. She stated to us everything looked good. False. - Veterinarians Near Me - Athens, Tennessee

This will be the end of your search for a good, honest, decent vet. These folks definitely seem to be committed to helping your pet, and at the best possible price. We will always bring our pets to Animal Aid. read more

Dr. Parker has been a blessing for my Betsy! I was given a bulldog w/o and medical background and she was great at helping me to figure out her medical needs! I went to 2 other vets before Animal Aid and just threw away money. They even helped with some medicine I couldn't afford at one time! Betsy LOVES her Dr. And all the aids I don't have a hard time taking her in at all. Thank goodness because she's 55 lbs dead weight when she doesn't want to go somewhere! read more

I have been taking my dog to Animal Aid for about two years. Extremely satisfied. They are very friendly to me and my pet. I highly recommend them. read more

This is the best vet office I've ever been to! They saved my furbaby's life, kept me updated during every step of the process to figure out what was wrong, did a great job with the surgery that he needed, and called me after we got him home to make sure he was doing well and comfortable. He healed great and was so happy when we went back for his follow up. He loves it there! The whole staff is very caring. Highly recommend! read more

Wish I had read Floyd Y's review before taking our cat here. I think the vet is okay but the owner (who sits at the front desk) is rude and even told me to "go look for another vet" when I questioned an inoculation (that was not needed). My cat had major surgery with no follow-up. Wish I could say he was doing well but he's not. Do not bring your pets here. read more

DO NOT GO TO THIS PLACE!!! THEY ARE INCOMPETENT RUDE AND CRUEL!!! They misdiagnosed our cat with a fatal heart disease over 2 years ago, she is still fully healthy BTW. Then failed to obtain the proper medication for her. The medication that they got to us a week later was so strong it would have been lethal to our cat. Luckily I consulted with another veterinarian. We then took her to two other doctors for a 2nd opinion. They verified that her heart was fully healthy. She had an allergy to fleas. Generic Capstar and vacuuming cleared it up. I was then cruelly mistreated by their office staff for commenting about the situation online. read more

I used to love this place, but I have never experienced such poor customer service. I was a loyal customer here for about 2 years because of their financial aid program. I received a 45% discount on all services and medications. My dog needed a lot of visits, medications, and operations because she is very old and in poor health. My financial aid expired a few months ago and they asked that I bring in more proof of income. I brought the same form of proof that I originally brought. They told me that the person who processes financial aid paperwork was out of the office but they would have it taken care of the next day. I bit the bullet and had to pay a full-priced bill of nearly $200. I thought that it was ok to pay that much once because they've helped me out with the discount so much in the past and would continue to do so in the future. Well Animal Aid (specifically Renee, the receptionist) decided to cancel my financial aid assistance even though none of my circumstances changed. Same income, same pet (only 1 pet total in my household), same medications. I tried to order a refill for one of my dog's medications today. They didn't call me back like they said they would (and honestly have only called back when they said they would once). I had to call back several hours later and she said "Oh yeah, that's already ready." The price didn't sound right so I asked whether that was including my discount. She said "No, your account isn't showing a discount at all." I explained everything mentioned above and said that the discount should have been processed by now. It was then that she told me that they have written in my file that I acquired another pet so that means that I can NEVER GET AID FROM THEM AGAIN. NEVER, EVER. I had her clarify and explain this to me multiple times. The thing is, (and I explained this to her ad nauseam) I ONLY OWN ONE PET! I have never owned another pet. A stray cat wandered into my yard a few months ago and I fed him until I had my friend officially adopt him and fill out the paperwork at a new vet. I have never paid any bills for that cat and Animal Aid never met him. The only reason that Animal Aid knew about the cat in the first place is because I called to ask cat neutering for my friend. The receptionist I spoke to at the time apparently wrongfully recorded in my file that I adopted another pet, without any clarification or notice. When I pleaded with Renee about this situation and informed her that whoever wrote that in my file made a mistake, she said that there was nothing they could do. NOTHING THEY COULD DO TO FIX A MISTAKE THAT THEY MADE, IN THE BETTER INTEREST OF HELPING A SICK PET AND LOYAL CUSTOMER. I have never been treated so poorly by a business. She said "Those are the rules and there is nothing we can do." She also told me that there was nothing I could do (even proof that that cat belongs to someone else) to reverse the situation. And she even admitted that she believed that I was telling the truth! I can never receive the aid that I deserve again. Renee is a partial owner of this business so once she makes up her mind about something, she gets to decide how it's handled. And being a partial owner, with all that power you would think that she has the power to delete that mistake from my file, but she refused. This was a simple mistake with a simple solution that could have been handled in a diplomatic fashion. This business is neither diplomatic nor trustworthy. They value high paying customers more, even though they claim to be a haven for broke people with needy pets. Something has changed in the past year and they are no longer the same loving, caring business they used to be. It is painfully apparent that the people who run this business, namely Renee, do not care about the well being of your pet, but rather only about getting as much money as possible. AND customers should be aware that my dog never had any seizures (she's 11) in her whole life until after Animal Aid removed her eye (because she has glaucoma). I spoke with every vet in my area (Chattanooga) about my dog's situation and they told me that the seizures she has been experiencing could very well be caused by a careless accident during her eye removal. Please be extra cautious when considering this organization. It's safer to choose Animal Clinic or Union Hill. My dog (who is normally extremely calm) freaked out & tried to escape every time I brought her there because she was traumatized by surgery. The medicine they prescribed for her consistently failed to work & was very expensive. I think that Dr.'s Dolen & Houssley (& the veterinary assistants) actually do care about helping, but their resources are limited & they are confined to working within the ridiculous guidelines set in place by their superiors. Save yourself the trouble & worry about gambling with this vet, & entrust your fur babies with a more reliable & caring business. read more