Your receptionist, Kelly, was rude and the manager lets her talk to customers anyway she wants and does not stop her. If you call at 8:00 for a script refill and they say 15 minutes and you go 3 hours later and it's not ready don't charge me until it is or explain why not just says 2 times ' I Just told you it would be a few minutes' and when you ask about it not being ready she wants to say I can refund it but doesn't apologize just keeps an attitude and says she will say her peace of mind all the time the Manager, I think it's Lucretia, stands there and says nothing. Extremely bad management and employees Too many veterinary hospitals to let customers go for attitudes and No Apology just smart Attitudes read more

Wonderful place. Only Vet in the area that would see my dog when it swallowed poison.

Like some of the other reviews, we had experienced some not-so-nice people on the phone and at the front desk in the past, but I gave them another try and found things to be GREATLY improved. I think they are really trying to change that image back to the old Mountainstone ways. I've had two nice encounters with making appointments, received a friendly welcome from the front desk, and had awesome techs and doctors. I feel like we get good care from Drs. Jolly and Owens and the customer service has greatly improved. Happy to return to Mountainstone! read more

it's hard to find someone who can do cat grooming but they've always done a great job with giving our fluffy brat a sanitary trim

Zero Stars. They lost me at hello. Very snarky woman at the front desk. Super unprofessional & unsympathetic. Learn customer service skills before you get a job like this. I went somewhere else. read more

We took our dog to Mountainstone for about 10 years. They always treated her extremely well. They are very caring and always try to do the very best for the animal and the owner in the situation. Dr Bragg and his staff is the best. Most times appointments are timely. The Dr's always spend the time with you they need so you understand. Parking is a little limited; as is seating. But they do schedule well so none of that should matter. read more

Sell back to being personally owned. Sunk when sold to corporation. Stressful environment lacking professional atmosphere and consistency. They only have three prior employees still there. When you're with an excellent vet for years who retires without warning it leave one stranded. I tried to stay with the new but my dog would have died had I done so. This is a cooperate owned office & ran like one. read more

Amazing staff that is Caring and compassionate in the most difficult of times highly recommended

A great place to take your cat! We have a Himalayan that had trouble keeping food down, had some skin issues, and was not behaving normally. After taking him to other vets he did not get any better. Until we took him here and it was a night and day difference! The doctor was very helpful in explaining everything that was going on as well as the medication that he needed. He is again his normal self now and we cannot be more grateful to the doctors and staff at Mountainstone Vet! read more

The front desk seems to be run by two very snarky girls. So much so, that I had made up my mind to get this appointment over and never come back. The dr and staff behind the front office was incredible. They were kind and very helpful. I had decided to keep my pet's care here. Upon checking out, I heard several exchanges between the two front office staff and other customers. They were curt, argumentative, and dismissive to any questions. They treated people as if they were a bother to them. I would suggest training, but I am not sure there would be enough time to teach manners. 4 stars for the people who cared for my dog. No stars for the people who cared for me. Unfortunately, I had to pay for both. read more

I booked a grooming appointment for my cat in early April, for August , I showed up this morning and the lady at the desk ask " Did they not contact you? Our cat groomer quit." I did not get a call or text informing me of this, I have got my cat groomed here 2 or 3 times before.Now I have to contact another vet to see if they have available appointments, which grooming appointments are usually booked months out . read more

Schedules are first appointment with Mountain-stone veterinary, it was a super easy process and all the stay was very friendly and knowledgeable. My apt was for 0915 and was seen on time. The dr was able to identify what was going on with Poseidon and didn't try to make me pay for a bunch of tests. I highly recommend this veterinarian hospital and the staff! read more

Mountainstone Veterinary Hospital - Poseidon and I waiting to see the Veterinarian - Veterinarians Near Me - Cleveland, Tennessee

I do not believe in revenge or getting even. I believe what Gandhi said when he said " An eye for and eye makes the whole world blind." However, after talking online with a few former customers of Mountain Stone that never told their stories. I was concerned that if I remained silent somebody else would get hurt or lose their dog. My 5-month-old English Bulldog Puppy lost his eye while in the care of Mountain Stone and I don't want anyone to go through what I have. Boba Fett is my puppy. He had something called cherry eye and I had MS operate on his eye. They were supposed to do the same procedure they did on my female but instead removed his tear gland. This first surgery left Boba with extremely foul-smelling drainage and I was very worried about him. This surgery recovery was completely different from my previous dogs. I was very worried because his neck was drenched in this putrid drainage. Boba slept most of the time as he was drugged up and the only time, he was not in his crate was to eat, toilet, or to be babied by his mama and I. He was totally isolated from my other dogs but despite that, he did not improve so I took him back to the vet on Saturday. The vet was visibly worried but told me to keep him safe and we would see him back on Monday if he did not improve. I can't begin to tell you the sad state Boba and my wife and I were in over the remainder of the weekend. Monday arrived and I took him in. This time though I had my pup taken from my lap in the waiting area of the office. This was not an ordinary thing, and I was pretty perplexed at this, but after a few minutes the man brought him back. He said the eye didn't look good and to bring him back Friday if he didn't improve. I looked at his cloudy eye and back at the man and politely asked to see the doctor. When I did, I was escorted outside to the car port where the doctor waited. I was quite shocked to be outside, but I listened to the doctor as he assured me, he would handle things but that Boba needed an eye removal. I wasn't going to just cut his eye out right then without talking to my wife. When we did talk we went to get a second opinion At the University of TN in Knoxville. They said the eye needed to come out. They didn't want to say outright that he was at fault, but after we talked to them and explained how Boba had been cared for over the weekend they said it was most likely surgical error. the surgery would have cost 1300 dollars at UTK and we didn't have the money, but we did have a promise from the doctor that he would make this right. So we said goodbye to UTK told our kids there was nothing we could do and accepted that the eye had to go. I messaged the office after hours online and asked politely to see the doctor after the surgery to talk about his eye. The following day they called my wife and said that would be fine. So when I arrived to pick up my dog I expected to meet the doctor as i normally had for the past 2 years plus and talk with him. That did not happen unfortunately, but what did transpire the day of the surgery was unexpected and ugly. The doctor refused to see us and his staff publicly laughed in our face and demanded payment of 1100 dollars. The office was buzzing with people and this woman was attempting to paint me as some deadbeat who just showed up and didn't want to pay. I still can hardly believe this all happened. Despite being embarrassed I insisted on seeing the doctor but she said he would call me Saturday. I was expected to just leave my dog with these people until the next day? No way! We called the cops and eventually got an audience with the Vet. I have video of the entire thing from the police body cam. He essentially threatened to ransom my beloved dog and charge additional fees for boarding and such if I did not pay in full. He did say he took off 200 bucks but I told him that was an insult and not what he promised to do at all. I was expected to pay this man for fixing his mistake and he maintained he did nothing wrong! Needless to say, he never delivered on his promise and I ended up paying almost 400 dollars to get my dog back from him after he threatened to ransom him. I would say a lot more, but I think it's enough for you to know this happened and you can then make an educated decision about where to take your dog. read more

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I think this is the best veterinary clinic in Cleveland. They have remodeled this location from what seemed to be a trailer years ago into this fancy building. They have improved everything you can think of. The service is absolutely remarkable if you call ahead and make a reservation the day before. They will even say across the intercom your pets name. For example, "Milton" is ready for exam room one. Then, an assistant will come out and ask your pets name which is of course "Milton". They know what they are doing as they gave me all the answers I was looking for. I could give all of them a hug because I left very happy from the care my pet received. Milton deserves to all the can cat food and a special place at the foot of my bed tonight. read more

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I do NOT recommend this vet clinic. The girls at the front desk constantly have attitude as if they honestly believe they are better than everyone that walks through the door, complete with eye rolls. While waiting I heard the front desk receptionists talking extremely poorly about customers. As someone with experience in vet med, the tech with which I spoke to concerning my dog was.....uneducated at best. Friends of mine have used this clinic5 and do not go back. They do not have the animals best interest in mind and care more about degrading customers than actually making a positive impression and saving lives. read more

We had a dog with an infected uterus that he said needed urgent treatment, so he performed surgery to remove her uterus. She was sent home with no cone and no sedatives. 3 days later, she had not healed, barked, and all of her organs fell out of her abdomen. I would advise anyone that values their pet to avoid this place. I have never seen anything like this in my life, and I will never forget it. I have asked other vets and things like this don't "just happen." It requires an error in surgery. I cannot stress enough, as other reviews have stated, that you must avoid this vet for surgical needs, if not all veterinary needs. read more

These people were a God sent to me and our family dog. Bella is out 9lb Chiwahwa-mix. She was hit by a car and we took her to another Vet who charged us $180 for an xray and exam. They were unable to perform the surgery she needed so they reccomemded someone else; this new place charged $100 for an exam only and wanted $3,000 for her surgery... At this point we had lost hope but heard about mountainstone from a friend and thought to ourselves that this is her last chance... They have taken amazing care of our Bella. They were able to do the diaphragm surgery and reposition her stomach and liver for a fraction of the price. She wasn't stable so the vet personally stayed with her throughout the night and has updated us frequently. read more

Okay, tough guy here trying to hold back tears and not being very successful, I had to take my sweet 16 Y/O kitty to be put down. They were so kind and professional. I definitely helped to do right by her. Now fast forward about 4 days, a sympathy card from them appears. Very nice. But I opened it and they had all signed and commented. Extra nice. Here's the tear jerker... they had put her paw prints on the card. I'll have this framed and keep it forever. Love you guys. read more

Mountainstone Veterinary Hospital - Last paw prints - Veterinarians Near Me - Cleveland, Tennessee

We moved up from the Chattanooga area last year and started taking our pets here, two German shepherds and a nearly feral cat. The staff is great with all of them and they're always extremely attentive to all our concerns. unlike other vets I've been to, I never feel pressured into extensive measures or expensive procedures. The mountainstone doctors and staff seem much more willing to try simple solutions first and take me at my word that I know my pets than other places I've been, and I greatly appreciate the care and respect they treat me and the pets with. prices are also very competitive read more

My dog is unable to walk and is having problems with anal glands. Thanks to Dr. Bragg she is doing so much better. Due to a spinal injury most other vets do not want to treat her. We are so blessed to have found Dr. Bragg. So I really want to give credit to this establishment for treating even the most helpless fur babies! Thank you so much! read more

So far, our experiences with this vet have been good, although we took our dogs there for nail clippings and they missed about eight nails on my smallest dog. The only other thing that bothers me is the male vet's very loud voice. We're in a very small room with hard furniture and flooring, so a loud voice is pretty shocking to the senses, but I was most worried about my three dogs, who were already nervous to be there. Surely that voice can't help put animals at ease. Maybe he needs a hearing aid. The only reason I'm even awake right now is because they just called me for a vaccine reminder at NINE A.M.! Come on, guys... it's a little early to start calling people. The doctor was kind enough not to charge me when I brought my girl in with her first false pregnancy. I didn't understand why she appeared to have mammary tumors, but he said the swelling was normal (not tumors) and would subside, and it did. We do like this vet, but that voice... Eek! Seems like maybe he didn't talk as loud the second time we saw him. He just needs to keep it down. This is the South, not the North where people are obnoxiously loud. I guess he's most likely from up North. read more

I would give them a ZERO if I could. DO NOT board your animals here. My dog has horrid skin issues has had multiple ear infections. These require a special diet in order to keep him from going on multiple doses of steroids and antibiotics. I gave specific instructions to the vet tech when dropping him off and even had written the instructions on his containers. When my husband picked him, he had not been given any of the food or treats I packed for him,not even one. Additionally, we were not given his microchip paperwork. Also, I had paid in advance to board him and we were due back 1 days boarding. They told my husband they would credit the account instead of refunding the money (which I thought was strange). Naturally, I called to complain about his care. The office manager was nice and assured me that it would be taken care of. She said they had been short staffed and had new staff. Being in the medical field myself I understand that all too well. When I went in today to pick up the microchip paper work, I was told they had to order it and it would not be in until tomorrow. I was extremely upset and left immediately (mostly because I did not want to be mean to the receptionist). I called the office when I got to my car to talk to the office manager. I was told by the receptionist that the manager was getting ready to go to lunch. She would call me back when she returned. I proceeded to explain the situation to the receptionist and said I would probably being changing vets. She cut me off 3 times and then hung up on me. I tried to call back and of course she did not answer the phone. Mind you, I was not yelling at her, swearing or being rude. I was, however, being very direct in what I was trying to communicate. Apparently, hanging up on a customer is acceptable behavior from a receptionist. A few things worth mentioning: I am an ER nurse. If I just decided not give a patient a special diet, I would get fired! Additionally, I would never just go to lunch if a patient was on the phone with an issue. Further, I get yelled at everyday over situations that have nothing to do with me. I would NEVER hang up on a family member or patient, NOT EVER! Especially considering, I was not being rude, just direct. AND NEWS FLASH, I have a right to be upset. I paid you to take care of my dog and you did not. Oh BTW, my dog now is a itchy scaly mess. A situation that took months of an organic diet to get under control. So, Thanks a lot. All I can say, is DO NOT BRING your animals here. Everything looks great but looks are deceiving. They give great lip service, but their staff need training. They need to be trained in customer service and proper animal care. read more

Horrible ... read the other BAD reviews, they are rip offs! I had a situation where I caught them doing something dishonest with services done on my dog ... when I caught them, they said they would take the charge off the bill ... checking the paperwork, they had highlighted the vaccines given to my dog that day (the ones we didn't ask for) and when I ask about it, Dawn said "its highlighted because you refuse to pay for the shots, so we can mark them as NOT GIVEN"... even though my dog got the shots ... NEVER TAKE YOUR PET TO THESE PEOPLE! read more

Posted for my Mom: Took my cat to be groomed and they cut her in several places (cut her leg and stomach). They told me when I picked her up they cut her leg (she was in her crate and I didn't see the extent of the damage until I got her home). I asked them for some medicine to put on her cut and they told me I'd have to pay to see the doctor. Seriously!! Will not ever go back there again!!! K. V. read more

So my cousin recommended this clinic for my dogs skin problem. I ask if they used online pharmacy's? She said yes so i called them to verify and they said they did use online pharmacies. My dog is 7 years old and has a skin infection. Long story short 2 visits one month apart with no online prescription cost me around 780.00 for a skin infection. On my second visit i pointed out how much i paid for the first script and how much the online pharmacy price was. The vet refused to send the scripts over to the online pharmacy because they wont to make there revenue off me first before helping the dog, that tells you how much they care for the animal. So today i go in and ask for a anually rabiees vacine and a dog bath, the woman mentioned do i wont the special for 98.00 to the annual check up, I said no just the rabbies shot: of course i get there they added another medicine for anexiety and they charged me the 98.00 for 5 test that i did not order!!!!! There revenue will come before anything no matter what lie they have to tell to get you to believe it. So you will pay I paid 915.00 in three months no choice. And greed took over the world and man destroyed man "King James Bible" read more

The Doctors, techs and staff at Mountainstone Veterinary Hospital were the most caring people we have ever had the pleasure to be associated with. They were very helpful and thoughtful during a very difficult time for us. We cannot say enough good things about them and highly recommend them. And we will continue to use them for our other pets needs. Thank you again for all your help, care, and support for Pixie. John and Kat R. read more

I paid $311 for my daughter's boxer that had an infection in his leg. They put him on antibiotics. The vet, Tracey Giglio, asked that we bring him back in a week so she could see if he was progressing. After a few days, the dog seemed fine, appetite improved, playing in the yard, etc. However, we took him back in as requested because the vet said she personally wanted to re-examine him. Well, we took extra effort to go in when Giglio was there. But instead, someone named Natalie Norby-Sellman (thought she was a vet but paperwork doesn't say what her title is) examined him (so much for the interested re-check)......this woman had no idea which leg had been infected and had to ask us. She then decided that there "may still be infection" even though the dog had no fever. And she wanted to sell us more antibiotics even though the dog was still taking the original ones given to him. What? I went to check out and was shocked that the exam was $36 and the "antibiotics" were $32. I told them this was a simple follow up and didn't see the doc I was suppose to see. She informed me that they always charge for follow ups. That's not true.....I had never been charged before. She couldn't find where I had ever been charge for this type appointment. She started comparing her vocal cord problems and follow up visits to my current situation. What?? I had to correct her.....her problem is ongoing. This dog's problem was not ongoing. I was very upset that this vet I had been going to for several years appeared to be scamming me. To sum it up......I refused the drugs that were given. The treatment by the staff was arrogant and smug. I had to pay $36 for absolutely nothing. The follow up was senseless. I feel that this veterinary office is sliding into oblivion and is trying to suck all the money out of their small remaining client base that they can. Well, I hope losing one.....maybe their only reliable paycheck.....is worth the $36 they stole from me today. They will never get another dime from me. Not sure who they will seek out next......maybe you. read more