If you're looking for a diabetic alert service dog this is the place to go! They treat you like…read morepart of the family and are with you even after graduation for 100% support at no additional cost! Conveniently located outside of Chattanooga, Tennessee. These dogs are true Lifesavers!

Kim is fantastic and trains the best diabetic alert dogs in the Charleston, TN area! She is very…read morehelpful for anyone that is interested in how a diabetic alert dogs can help them with their condition.

Staff super friendly, they care about the pets. Boarding…read moreavailable. Doctors are amazing and answer all questions you might have. Front end staff very friendly as well

I cannot recommend anyone bring cats to this place. If you have a dog, you may be fine, but these…read morepeople seemed to have no care for cats as pets, and Bucky Bancroft specifically referred to my cats as "rat-catchers" (they're indoor-only). The tech (I'm assuming) didn't know the answers to basic questions (their recommendations for annual vaccines/testing for cats as well as pricing/recommended frequency of vaccines/testing), and had to leave the room to go ask someone else literally every time I asked a question. She also aggressively scruffed my adult cat that was behaving perfectly. I understand if you need to scruff a cat to temporarily control it in an emergency, but scruffing my cat on an exam table when she was being perfectly quiet and calm is absolutely uncalled for. It seemed like she had either never been taught how to restrain a cat gently for an exam or just didn't care to do so. To top it all off, Bucky Bancroft is racist. I mentioned that I had just moved here from Memphis and he responded that he "has passed through the city but doesn't much care for all the black people there," and went on to tell a story about hauling his horses through Memphis and how he didn't want to stop for gas because he was the only white person at the gas station (mind you I also have horses and know exactly what it's like to leave them in a trailer to run inside a gas station). I guess he felt comfortable enough to make racist comments during what should have been lighthearted conversation because I'm white, but that was the absolute last straw for me. I took my cats back to the front desk, paid for what they'd done so far (just a brief physical exam), and left. I will certanly never be back.

They have been super helpful and kind with my cats who is sick. Will definitely keep using themread more

Only place I would recommend in West Polk county. Very friendly vets and took great care of our…read morepets. No appointments so it is walk in only. They will call when you are next in line though. Very fair pricing so worth the wait, but have usually just walked right in to vet.

The service and prices are the best. Great Veterinarians and staff. Have always taken good care of…read moremy pets.

Very good Veterinarian very caring He's always taking care of my dogs cats I think he's really good…read moreat what he does. Very knowledgeable.

This was a terrible experience. First off the place is so run down and not taken care of; there is…read moreno staff other than the Vet; he was doing everything himself from answering phones to pet visits, he also doesn't have a computer system, he uses a desk calendar for appointment scheduling. I took in our new kitten and he charged me $89 after we were quoted $60 and he did literally nothing except for hurt my baby trying to get a fecal sample and gave shots. He has zero bed side manner and, he was so rough with the kitten. He didn't check my kitten in any way, he didn't talk to us at all about anything, it was so uncomfortable and awkward. We definitely won't be back and I feel like I want to get my money back for the visit so I can take him somewhere else to someone who cares.

Very nice Doctor, fit us in at the end of the day. Gave our dog a thorough exam and did not…read morerequire an X-ray. Provided meds for our dog's sprained paw. Very reasonable cost. We were very happy with the treatment our dog received.

Today while I was sat waiting in a room it occurred to me that even though I'd always intended to…read moreleave a review I had not yet done so. So I left a review about how patient, kind, and understanding the staff here has been known to be. I claimed that this was a provider that you cannot go wrong with.. however, after our visit earlier today, my opinion has changed. About the provider herself these things remain true, as well as the younger receptionist. Unfortunately, the other older receptionist and every one of the techs I encountered today have dramatically changed my opinion and will keep me from returning to this place in the future. Snippy attitudes, literal eye rolls, dramatic sighs, and general lack of empathy and decency. One thing after another, tensions rising, and through it all not once did I have as much audacity as they to behave the way the situation most definitely warranted. Charged for services not rendered. Lack of attention to detail. Dismissive behavior. Inaccurate record keeping.. I could honestly go on. I deleted my previous review before I'd even finished checking out. I have referred friends and family to this center for years.. no more. My recommendation to the new owner? Consider the phrase.. out with the old and in with the new. 2 stars instead of 1 for the 2 devoted staff members mentioned previously..(names of which I intend to include later)

The team of veterinarians that came out to help put our sweet boy to rest were absolutely top…read morenotch. They were patient and caring. They explained ever step of the process. If you need services I highly recommend!

Got my 3 dogs caught up on their vaccinations! The staff is…read moreamazing and since I am new to the area was so glad to hear of this service!

Took my dog and cat in to get there updated shots and my dog rocky they did a great job but my cat…read moredaisy may they flipped her in her cat carrier bag and made her even more uncomfortable and not happy I was very disappointed in them doing that to my cat that was truly unacceptable and unnecessary and very professional behavior on there part you don't treat someone's pet that way

Your receptionist, Kelly, was rude and the manager lets her talk to customers anyway she wants and…read moredoes not stop her. If you call at 8:00 for a script refill and they say 15 minutes and you go 3 hours later and it's not ready don't charge me until it is or explain why not just says 2 times ' I Just told you it would be a few minutes' and when you ask about it not being ready she wants to say I can refund it but doesn't apologize just keeps an attitude and says she will say her peace of mind all the time the Manager, I think it's Lucretia, stands there and says nothing. Extremely bad management and employees Too many veterinary hospitals to let customers go for attitudes and No Apology just smart Attitudes

Like some of the other reviews, we had experienced some not-so-nice people on the phone and at the…read morefront desk in the past, but I gave them another try and found things to be GREATLY improved. I think they are really trying to change that image back to the old Mountainstone ways. I've had two nice encounters with making appointments, received a friendly welcome from the front desk, and had awesome techs and doctors. I feel like we get good care from Drs. Jolly and Owens and the customer service has greatly improved. Happy to return to Mountainstone!