I brought my 3-year-old, 15-lb dog here for a standard spay procedure and left feeling misled, overcharged, and deeply disappointed by the clinic's lack of transparency and professionalism. We were quoted approximately $204 for the surgery, but the final bill came in at over 290 dollars. A $29 fee was added during surgery for what they claimed was a "post-heat" condition and an "enlarged uterus." However, just two days earlier, one of their own techs had confirmed she was not in heat. When confronted, the vet conveniently changed the story from "in heat" to "post-heat" On top of that, they tried to charge me for a rabies vaccine my dog had already received -- three separate times, even after I showed proof of vaccination. Only after I corrected them repeatedly did they stop trying to charge me for it I was also charged $42 for a Rimadyl/Carprofen injection, and another $12 for just 7 generic Carprofen tablets -- far above normal pricing, with no breakdown or choice given. To make matters worse, when I asked for the records to submit to my pet insurance, the front desk told me they couldn't release them due to HIPAA. This is completely false -- HIPAA does not apply to pets. When I pointed that out, they casually responded, "Oh, that's just what we call it." Finally, they had me sign a form saying they had been "thoroughly transparent in billing" -- which felt disingenuous at best, considering the shifting explanations. They also tried to tell me hills science dies was only by prescription when I told my wife we could get it on amazon. this again was from the woman behind the counter who back tracked on what she said, it felt like they wanted us to buy from them. they claimed their food was samples but they display them like an advert and then tell people you can only get it by prescription Bottom Line: This clinic may be fine if nothing unexpected happens, but if you value clear communication, fair pricing, and ethical billing, I would strongly recommend going elsewhere. It felt like every opportunity was taken to upsell, overcharge, or confuse the situation, and I left with no confidence in how my dog -- or my wallet -- was treated. read more

New company has bought out this place and it used to be the absolute best for my breed. Recently I received a letter from them that they were going to turn me in for no payments! I had never heard from them regarding payment when my Ebony had Dr Brown put a pin in her leg several months ago. I assumed they would send a bill. Instead out of nowhere I received a letter from the clinic that since I had never paid they were turning me over to a "hit man!" to get the money from me. They never sent me a bill!! Never! And never got a call. I've known Dr Brown and his wife for over 25 years and they even had some of my dogs. I'm so upset and have never been so threatened , as I loved the facility. Of course I will be paying the bill. read more

Then a was so good to my cat and helped her get better so fast ...I give them a 10 start rating...

So thankful for Animal Care Center! I am in the area temporarily for work and needed some unexpected care for my dog. They offer a variety of appointment times and were able to get us in quickly. The staff is very friendly and it is obvious they love animals. My dog has some anxiety around strangers, but they quickly put him at ease. read more

Animal Care Center - Veterinarians Near Me - Princeton, West Virginia

Only care about their pockets. They don't care 0about my dogs suffering. I was new to the area. After looking around I settled on Animal Care Clinic. On a visit with them, I asked for a written prescription for A flea med that is no longer on the market. After a long search I was unable to find even some left over stock. I ordered a different med online... ( I First called ACC to see if they stocked it but, they didn't). When the online seller faxed them for authorization they returned to them asking for patient/owner to get new written prescription. I called to see if they could make an exception and fax back authorization because, of the failure of finding of the prescription meds. They maintained that I need to come in bring the old script and pay another fee for new prescription. In the mean time my dog is losing more and more hair everyday.------- They don't care about my dogs. I lost all trust in them and their ability to care for my pets. I made a new appointment with another Vet that fit me in quickly and is willing to write a script for what I ordered. It is my opinion not to use them ever. I feel like they are not partners in the care of your pets but dictators. If you go there I hope your visit is better than mine was. read more

This was our first time with this vet clinic and I was very pleased. Nice big lobby and it was clean. Dr. Farrell was very nice and listened carefully to my concerns. She clearly explained treatment to me and helped me feel comfortable. The desk staff were very nice and friendly. read more

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I have called this business the last 2 days, regarding pricing to make sure what the ball park is of what I'll be paying. I was told 3 different things within minutes from the previous day, they ended up doing the surgery on my pit mix, she's fine and healthy. One thing I do not appreciate from this business is there workers, I spoke with a female and she huffed and puffed through the duration of the call as she had to keep putting me on hold to find out answers, yes I will admit I was aggravated due to being told so many different prices who wouldn't be? Well I call back hours later to check on my pup to see how surgery was, was told I called a worker an "incompetent idiot", which is very much false! It seems to me that they are more worried about causing drama then giving good customer service and assisting me with knowing the status of my dog. Very displeased with this customer service and will never return for anything again. read more

Brought my cat there for a check up, and treatment for an ear infection four times in three months. The last time they said she had a cancer the size of a grapefruit. How did they miss that the other three times? Did they just look in her ears, check her teeth, then ring me up for a 175$. Dr Brown wanted to put her to sleep on the spot, even though she was still eating, and in no pain. They will not allow owners to be present for the euthanasia, either. My pets are FAMILY! I expect much better service for the exorbitant prices they charge. And COVID is old news, i have been vaccinated as have many, many have also natural resistance after infection. It is time for people to stop crapping their pants and get back to business. Either that, or lock yourselves in the basement. read more