We have boarded our Husky with the great folks at Wild Things in the past past and just picked her…read moreup today after her 'Spaw' day with Lea and friends. Kodiak has never been so clean and well-groomed, and even came home with a bouquet in her collar! I can't recommend Wild Things more! Great service and loving attention!

We just picked up our 1 year old POMERANIAN and 9 month old GOLDEN RETRIEVER from this boarding…read morefacility. We had them there for nearly a week because we were visiting our family up north and the place we were staying did not allow pets. As I said, we just picked them up and when we got home we realized that we had much more food than we should have for them staying there that length of time (we feed them Fresh Pet logs, so it is easy to measure and tell how much should have been gone). Now we have just found out that they IGNORED our feeding instructions completely and were feeding our 6 POUND POMERANIAN AND 45 POUND GOLDEN RETRIEVER THE SAME AMOUNT OF FOOD! Not only did they BLATANTLY disregard our feeding instructions, apparently they do not have any COMMON SENSE as well! Now, our golden retriever is literally STARVING from only getting fed HALF of her food for nearly A WEEK! Would not leave your pets here unless you are okay with them STARVING!!!

I brought my 3-year-old, 15-lb dog here for a standard spay procedure and left feeling misled,…read moreovercharged, and deeply disappointed by the clinic's lack of transparency and professionalism. We were quoted approximately $204 for the surgery, but the final bill came in at over 290 dollars. A $29 fee was added during surgery for what they claimed was a "post-heat" condition and an "enlarged uterus." However, just two days earlier, one of their own techs had confirmed she was not in heat. When confronted, the vet conveniently changed the story from "in heat" to "post-heat" On top of that, they tried to charge me for a rabies vaccine my dog had already received -- three separate times, even after I showed proof of vaccination. Only after I corrected them repeatedly did they stop trying to charge me for it I was also charged $42 for a Rimadyl/Carprofen injection, and another $12 for just 7 generic Carprofen tablets -- far above normal pricing, with no breakdown or choice given. To make matters worse, when I asked for the records to submit to my pet insurance, the front desk told me they couldn't release them due to HIPAA. This is completely false -- HIPAA does not apply to pets. When I pointed that out, they casually responded, "Oh, that's just what we call it." Finally, they had me sign a form saying they had been "thoroughly transparent in billing" -- which felt disingenuous at best, considering the shifting explanations. They also tried to tell me hills science dies was only by prescription when I told my wife we could get it on amazon. this again was from the woman behind the counter who back tracked on what she said, it felt like they wanted us to buy from them. they claimed their food was samples but they display them like an advert and then tell people you can only get it by prescription Bottom Line: This clinic may be fine if nothing unexpected happens, but if you value clear communication, fair pricing, and ethical billing, I would strongly recommend going elsewhere. It felt like every opportunity was taken to upsell, overcharge, or confuse the situation, and I left with no confidence in how my dog -- or my wallet -- was treated.

New company has bought out this place and it used to be the absolute best for my breed. Recently I…read morereceived a letter from them that they were going to turn me in for no payments! I had never heard from them regarding payment when my Ebony had Dr Brown put a pin in her leg several months ago. I assumed they would send a bill. Instead out of nowhere I received a letter from the clinic that since I had never paid they were turning me over to a "hit man!" to get the money from me. They never sent me a bill!! Never! And never got a call. I've known Dr Brown and his wife for over 25 years and they even had some of my dogs. I'm so upset and have never been so threatened , as I loved the facility. Of course I will be paying the bill.

At first Dog House was awesome and a true up and coming business. I wholeheartedly supported the…read moreowner and appreciated her once excellent services. I spoke as her witness at town council when noise violations were brought up against her business and the verdict went on her favor. Later on in Jan/Feb 2025 timeframe I noticed her employees were never there. Owner had her very young son in the grooming area 3 times looking dirty and tired. My pup isn't trustworthy with small children unfortunately. I mentioned this and the owner said, "well he needs to learn how to act around dogs". I didn't like that answer but also empathize with working moms so I continued to support her business. My last visit was a disaster. I scheduled a week in advance, the toddler boy was there again and yet another new employee. 6 hours later he still wasn't groomed fully groomed just bathed. I went to get my pup because I don't want him locked up all day. I mentioned I don't like him being kenneled all day without potty breaks and water. She claimed to walk the dogs when they are with her all day. I didn't believe that to be true because she was watching her son and grooming with a new hire and her husband. If she didn't have time to groom my dog in 6 hours how would she have time to walk him? Furthermore they forgot to use my shampoo (the shampoo they use smells terrible to me and gives my pup dandruff) she said her husband forgot to use my shampoo. Her husband isn't a groomer and I didn't like that random people were working with my pup. The prices are about 30% hire than other groomers and I always tip $20.00 but I later learned the tips are not given to groomers. Dog House was once an excellent groomer/ boarder but the employee turnover and tip controversy and long groom times and very young children walking loose just are not acceptable to me. I wish them well, but they must treat employees with respect and pay better attention to client requests.

Our dog Wren is the 2nd dog we've had at The Dog House. And they are the absolute best!! They treat…read moreyour animals like they are theirs. The doggy daycare is the best in town and the dogs are soo happy and tired after! The girls working there are accommodating and kind. Can't wait our next play day!

TERRIBLE TERRIBLE TERRIBLE!!!! This place smells terribly. Had I been the one that dropped him off…read morehe would have never gone there. They did not even cut his hair! The billboards make you think this place is excellent. When I came to pick him up the smell almost knocked us over, and then they were not even sure which one was my dog!!!!!!!!!

Our dog was not given his seizure medicine 2 times daily. I received the bottle back with almost…read moreall the pills I sent for him while we were on vacation. I questioned this. They admitted to not giving it one evening due to an emergency with another dog. But pill count reflects he was given the pills only once a day. Please do not use this kennel. They do not keep a log of times or person who give pills and cannot tell me the times pills were given and by whom.

My almost 2-year old Golden Retriever, Macho, stayed at Heartstrings' day camp this past Saturday…read morewhile attending a football game. We dropped him off bright and early and picked him up after the game, almost 12 hours later. With a game ticket, the price for the day camp was reduced to only $16! The staff was friendly and the facility was impressive--lots of room for the dogs to run and play. They even have a pool, which Macho didn't go in, but I bet he wanted to. They sent Macho home with a report card outlining his day--what he did, who he played with, when he ate and went to the bathroom. Now, 24 hours later, he is still sleeping which means he had a LOT of fun. It takes a lot to wear him out. Next time we return to Blacksburg I will definitely drop Macho off for the day.

Great people and a great facility. We took our dog Derik here for 3+ years at least. Never an…read moreissue, always community, and just good people who like pets and care about their well being. You couldn't ask for a better place.

Highly recommended! We have used New River Pet Care for over a year. She takes great care of our…read moredogs while we are on vacation. Always is reliable and dependable! She sends pictures of our two pups to let us know that are okay.

From the owner: New River Pet Care, LLC has been serving the NRV since 2017. With a life time of experience, your…read morepets will love us.

Worst hair cut my dog ever got, and to top that he seems traumatized…read moreafter 2 nights of boarding, wont be back again. Staff seems very untrained and even understaffed. Be warned. Chris used to run a good show but I understand he is selling the business. To bad.

My yorkiepoo loves this place. Always are excited to go back to play. Tyler does a great job with…read moreall the animals.