We rescued a puppy from here and she has been our sweet dog for three years. No health problems and…read moreabsolutely wonderful. Best family pet ever!

I cannot say enough good things about this rescue!! I found my forever furry friend! I submitted my…read moreapplication and within 2-3 days I was approved. My puppy was available for pickup 2 days later but I had to wait a day due to a prior engagement on my part. The process was super streamlined! I was able to meet him, play with him, no pressure if I was unsure but I was sold instantly! They were extremely thorough with the paperwork and my obligations as an adopter. I took him to the vet the next day and my vet said he was in perfect health! Clean, cute and happy. He was up to date on all of his vaccinations within his age, just in need of couple of boosters. That Thursday, Forgotten Tails fit him in for his neutering, as promised! Again, super easy process. They answered every single question via email and quickly!! I am forever grateful. Thank you thank you!! Loki is thriving

My boyfriend was looking for a kitten as a playmate for his other cat. We went in and met with two…read moreadorable kittens and weren't completely in love, so we were going to think on it. Pam stopped us to let us know about another kitten who had just become available that day. We waited for the adoption room to become available and for the staff to bring him in. They told us he was super playful and sweet, but not much of a cuddler. As soon as we held him, he settled right in and just purred away! We knew right away he was the one! The staff were so kind in helping us find him and get the paperwork done. He's made himself at home and while he loves to cuddle, he super playful and frisky!

We had a wonderful experience with this shelter. We arrived not expecting to immediately adopt,…read morebut we found the perfect cat. The adoption process was smooth and we left for the 45 minute drive home. Our new family addition took a couple of days to get used to her new home, but she is now waltzing around the house with her tail high in the air with a little question mark. And she is such a talker!

These guys were very helpful. Clean facility. Vet was impressed with our new kittys records & care…read morefrom these guys. Thank you for your service

Yes I used to volunteer for this group. They really care about the animals. I would go there weekly…read moreand walk dogs and help adopters. I now do not have a dog and would like to volunteer. I'm currently living in the "Bickford " nursing home. Would this be possible? It would have to be a desk job as I am using a walker now to get around.

Our sweet boy!! The staff actually cares about the animals and provided accurate info about which…read moredoggo would work well for our home which has two kitties. Sulley is such a sweet boy and adapting very quickly. Staff even gave us a toy that Sulley particularly loved and is still his favorite

Keith was very very helpful, best costumer service!! Was very easy and straightfoward !!!!!!!read more

I just took my French bulldog here to have a basic bath and brush. It entitles shampooing, blow…read moredry, brush out, nail trim, ear cleaning, anal gland expression and paw pad trim. My appt was at 1:30 i got there about 10 mins early and they took her right away. I asked Hannah who was doing her grooming how long was it going to take? She said about an hr. I told Hannah directly and also put it in the notes don't cut her nails since she just had them done Saturday and to ensure she had her anal glands done. Which again was in her notes. The service was to last an hr. I stayed in the store shopping while she was being serviced. I went to pay and she was done while i was checking out it was 1:47. She was still wet when i got her and did smell clean. Semi. While shopping i did see Hannah and i asked her did anything come out when she did her anal expression? She seemed confused and gave me a quick no. I paid and took my pup home while going home i noticed her ears. They were still dirty. So I called to the store and spoke to Serena. I told her my dogs ears were still dirty which is something that's included in the service. She asked me "what would you like me to do about it?" Since I was too far to turn around i told her i would leave it up to her. She then told me my dogs nails were trimmed after i told them NOT to cut them and had it in her notes they still did it. So i questioned why my dogs ears were still dirty to find out they only "cotton ball wipe" their ears and not flush their ears clean. For the money i paid ($25) i feel like a lot more should have been done. I paid this money for my dog to be pampered and everything they did i could have done at home minus the anal gland expression but better. Don't waste your money on something you can do for free. I'm very disappointed and wont be going back!!

I went to adopt a German shepherd, the approval lady was so rude. I have paperwork from my doctor…read moreand the VA to have an emotional support animal. I cleared it with my apartment complex and because of she read on the website she chose not to even call me or my apartment office to get clarification. I wouldn't recommend going unless you want to be mishandled.

I came here with a close friend. We were looking to adopt a dog or a cat as we were both about to…read moremove to a new place and we wanted a companion to help with nerves of a new place and being away from family and such. We spent almost an hour looking at all the animals and asked to visit with a little kitten named hector. We gave the lady helping us all the details about our move and that there would be another cat living in the home, ect. Everything was great. We met the cat, we loved him. He was shy at first but opened up be very quickly and we had a great connection with him. We talked about it and started to fill out the adoption paperwork and then all the sudden this woman at the front desk asks who we are filling out paperwork for, I say hector and her exact words were "oh we are going to have to think about that." At first I thought she was joking around, no she was serious. She claimed that hector a 4 month old kitten had become bonded with his kennel mate and she thinks if we try to take one without the other we will have behavior problems. I asked "what behavior problems?" She claimed that the kittens had gone to a foster home after they got fixed and were separated and supposedly acted "depressed". So an animal acted depressed after a surgery in a new place? Okay? That's very normal and not an accurate representation of the animals behavior. She should know that. She then became very firm saying "I can't let them go separately." So she started out with a maybe and then changed to a definitely aka story changing aka bs. Not to mention she would not look me in the face while giving me her "reasons" as to why we couldn't adopt him. We brought up the idea of foster to adopt which allows us to see his behavior and if he is truly depressed we would not adopt him and her response to that was that we were out of the range to foster. I live in Surry by the way, a town over. Here's the thing animals being bonded is a real thing but it's more often between two animals that lived in home together for years or maybe months, not between kittens who shared a kennel. Not to mention this was a 4 month old kitten, they haven't even formed their true personality's yet. She said that they always laid on each other as a reason they were bonded but news flash animals lay on each other all the time that are not bonded, for example the 4 puppies they had were all laid on each other when we got there and one went home by itself while we were there. I have adopted 3 animals as well as worked at animal shelter and I don't claim to be an expert but I'm not a dummy either and something was clearly fishy in this situation. There's was either something about us she didn't like, she was trying to save that kitten for herself/ a friend, she has some control freak problem, or she doesn't know what she's doing. The situation was extremely upsetting, animals are very important to me and when I'm filling out paperwork I have my heart set. She tried to show my friend "other kittens" but we don't see the animals as products we see them as potential family so we were not going to just grab another one. Honestly I cried for an hour after because I was heart broken. I'm not writing this review to tell people to steer clear of this shelter, because all of the animals there still need homes and for the most part most of the other staff were very friendly and helpful. I'm writing it so that lady has some form of accountability and for our experience to just be out there. I contemplated making a review at all but reading through the other reviews and seeing a couple of similar experiences, I wanted to share.

Love Heritage Humane Society! They care so much about their pets and find real ways to connect…read moreanimals with community members who need each other.

What these people do to help these dogs is wonderful. They are very picky to whom they…read moreadopt and for good reasons. They try and find the best fit for each dog so they will live out their life in their forever home . I have adopted two dogs from them and love them dearly and thank AARF for saving my dogs and adopting to me

Sitting in the parking lot today 12/29/20 while family went inside to look for a kitten I noticed a…read moreGentleman who works here go out to a caged area out front to retrieve a dog. This dog was so happy to see the gentleman but it was obviously very nervous and reluctant to be brought back inside the building. The gentleman was extremely patient and gentle with the nervous dog, letting the dog move at his own pace and when it needed to stop the man stopped with it and knelt down to comfort it with some soft and reassuring petting. Being an animal lover, it really means a lot to see these animals treated with kindness and dignity in what has to be an extremely confusing and scary time in their lives. The grounds look very clean and peaceful as well. Great job.