Very nice facility with staff be super friendly. Everything was explained to us. Our cat was very…read morehappy with all the attention and treats

I love this clinic. I don't know about these other reviews. They sound a bit fishy to me. I…read morehave been taking my dogs there for a couple of years now. They've done routine care and surgery, soon to be surgeries for one of my self destructive doggos. Dr. Wormwood and all of the staff are lovely people who genuinely care about their fluffy patients. If you're looking for low-key, no drama, and just real solid people this is the place for your fluffy friends.

I brought my dog to them for years and was very happy with Lake Region for a long time. They…read morediagnosed his Cushings disease early and with prescribed medication, I was able to spend 2 more years with him, which I am extremely grateful for. They advised me to put him on a diet, which I did. He went from 24 pounds to 15. He was so energetic and happy. Then he went downhill. Fast. He suddenly started throwing up and refusing to eat. I took him to an emergency vet and then Lake Region called, wanting me to bring him in 2 days later. I didn't know that I was going to go home without my best friend of 15 years that day. He was worse than I thought. They advised me to put him to sleep. My heart was broken. Then Dr Andrine made it a thousand times worse by demonstrating what his breathing would be like if he was a human and chastising me for how much weight he'd lost! When I tried to explain he'd lost weight over time, she didn't listen to me. I already felt guilty and devastated and she made me feel so much worse. My dog has been gone 2 months and I have those horrible moments in my memory of when I said goodbye to him and I cry my eyes out. It was unnecessary. While I am grateful for their past help with the Cushings disease, I found a new vet when I got a new puppy a few weeks ago. Dr Andrine should be more empathetic with grieving pet parents. She came across as extremely judgmental and seemed to blame me when I had spent over $100 every 5 weeks for his Cushings meds, put him on a diet and did everything I could to keep my previous little guy around for as long as possible. I loved my dog and did everything I could for him. While I'm sure it was just another day for her, this was one of the worst days of my entire life and she only made it worse.

Me & my Family take All of our Family Pets to "Lake Region…read moreAnimal Hospital" Because we trust the doctor there who we request to see our animals. Dr. Andrine Belliveau We trust "Dr. Andrine Belliveau" Because we had a Bad Experience with the Former Owner of the (Establishment) Long Story Short We had a Dog that had not been eaten or feeling himself (And This Boy Loved His Food) So we had an emergency visit but instead of with our Family Dog (Bear) seeing a doctor we trusted Like "Dr. Andrine Belliveau" instead we had Dr. Douglas, griffin. And yes he was a pitbull. Not a mean Bone in his body. But when Dr. griffin listened & saw him. He determined his condition without any X-Ray or any blood tests or even a sonogram. When he got back into the room he looked at both my parents & I and said that he has fluid around his heart. By only listening without any X-Ray So we had to euthanize our family pet. And we truly believe that Dr Douglas Griffin has a grudge with The pitbull Breed Every breed is equal. No need to judge animals now Sincerely Most Valuable customer

Stay away. Far FAR away. Also, don't ask any questions even when given inaccurate information. Dr…read morewas INCREDIBLY condescending, dismissive, and rude. I brought my pup in at 3 am because of crying most of the night. He does have a known UTI with struvite crystals and a urine pH of 9. At first she wanted to do an x ray and ultrasound to look for stones. Uhh. Ultrasound would've seen both. No need for the xray. I nicely suggested starting with the ultrasound. ANYTIME I tried at all to advocate for my pup, I got attitude and talked to as if I knew absolutely nothing. I also asked if she could prescribe something to lower the urinary pH, as that would be a double approach to help resolve the infection. She threw her hands up, claimed that my asking questions and seeking clarification was "abusive" and "she's not taking that at 3 am" It's basic infection cycle. Interrupt the cycle at as many points as you can, get quicker resolve. If you need emergent care, steer clear of this place. Go right to Portland. Like she suggested we should've. First time here, and absolutely will NEVER be back nor recommend ANYONE else. Imagine claiming someone's being abusive because they don't want to answer questions as to their thought process in the care of your animal. Absolutely insane

This hospital is the closest animal hospital to the town we live in. They didn't have an endoscopic…read moretool to remove something from my puppies throat. They sent her off, while she was struggling to breathe, and told us to go to a different hospital. She died on her way. When I call to talk to the doctor he told me they don't have the tool because it's "30,000 dollars and we don't have that money" and then went into detail on what happened to her medically. As I was sobbing on the phone for my 3 month old puppy. Take the extra 20 minutes and go to Portland.

There are plenty of good veterinary hospitals out there. This is not one of them…read more There's one nice lady who seldom works the front desk here, I believe her name is Cathy. Everyone else who works at the desk and answers the phone is mis.er.able. I don't know if they're forced to work for cat toys or something, but they are some of the rudest people I've encountered anywhere. One of the veterinarians made our dog fall about 4 feet off a table with no apology. The one hippy-ish guy is nice, but that's it. They almost never answer the phone when we call and while they advertise themselves as being open on Saturdays, good luck with that. Oh, and if you would like to find out if they are open? Don't bother calling, because they won't answer even if they ARE there. Half the times we called on Saturdays (and no one ever answered), someone would be there when we arrived. Other times no one would be there. Very professional. When you work Monday-Friday, this of course becomes a problem when they're not open and so we occasionally have tried to go after work. Well, last night we confirmed they were open until 6:00. Get out of work late in downtown Portland, battle the hell that is Forest Avenue traffic, get stuck as a train comes through. At this point it's a little before 5:50 and we try calling to let them know that we will be there by 6:00 (everything has been ordered, this is a simple pick-up). SURPRISE, no one answers the phone. We finally pull in the parking lot at 5:53 and it appears as if the person leaving in a car is someone who works there. Try the door, and at not even 5:55 they are locked and no one is home. So we rushed, battled the traffic, still arrived on time to find they were closed and then turned around and drove back into downtown Portland; a true wasted trip. I used to work retail and got in trouble if we closed 5 minutes early and that was selling stupid merchandise, this is a vet where people need medications for their animals and they can't be bothered to stay open until the posted time? Or you know, occasionally answer the phone? This was the last straw for us. Unless they can find a way to straighten this place out, I would recommend using almost anyone else.

Had an account with this vet hospital, and put $ in it every month, as I'm on disability, and…read morewanted to make sure there was money there for both my cats, Church and Sketchy, both for their yearly as well as emergencies. Came back from the hospital from an overnight surgery, had a friend watching the cats, left knowing that Sketchy was not feeling well. Came home and he was much worse. Looked like he had a lung infection, most like all he really needed was some antibiotics to deal with it, but he was in bad shape at that point, and needed care right away. This was Friday March 12th. Called the vet, got a guy on the phone that told me they were all booked up until Monday the 15th. I told him I didn't think that Sketch would make it that long. He told me to take him to the emergency clinic. I said that I just got out of surgery, and was right up the street, had no car, and no $, and they charged double, but had $1,200.00 on an account with THEM, and surely they could make a hole for this cat, as bad a shape as he was in. He had the nerve to tell me that if it was that bad to just get him to the emergency clinic, and they would put him down for free... No one I knew had any money at the time, or I would have taken him to another vet, and this poor cat that I had for 14 years died horribly gasping for breath at 5:20 Monday morning the 15th with me holding him and bawling my eyes out. Got a check a couple days later for my $1,200.00 outside the place from the owner of the Vet Hospital, asked him how it felt to know that they let my Sketchy die for no reason then they thought appointments for someones shots were more important, and the guy just looked at me like I was a turd floating in the bowl and turned and walked back into the building and never said a word to me. Never EVER take your fur babies to this place.....

My family brought our dog here in an emergency situation because he was passing blood. We were…read morealready very anxious since we had lost another dog just a few months ago. Unfortunately, instead of compassion, we were met with rudeness and judgment. The staff member we spoke with was dismissive, belittling, and even brought up our recently deceased dog in a very insensitive tone. On top of that, she made a remark along the lines of "I don't know how people can have dogs when they can't pay for their vet bill," which was incredibly hurtful and unprofessional. Emergencies happen, and families deserve empathy not criticism when they're trying to care for a beloved pet. Most of the staff here were kind and professional, but unfortunately our experience was ruined by the receptionist. we were met with insensitivity and judgment, which made an already difficult situation so much harder. I'm deeply disappointed by the lack of compassion shown during such a stressful time. Pet owners go to the vet hoping for help and kindness, not to be shamed.

2 major mistakes happened to me at the Sacopee Vet. In Cornish ME. 1st. Was told all organs r…read moreworking good even thu I told them he had a heart murmur. So I went with dental surgery/removal. A few months later he is diagnosed with severe heart disease 2nd mistake was his medicine care. After being on 3 different kinds heart medicine for months. The Dr. Called and said stop giving 2 of 3 meds and I'll see him next week. I told her I thought it was a bad idea. He died a few days later. So much inexperience, cost me my baby his last summer. So sad

I live close by in the summer and started bringing my dog to Dr. Riddell 5 years ago. My golden…read morestarted limping and a Vet back home diagnosed her with ACL tear requiring surgery. She was scheduled for the surgery in Portland and I brought her to Dr. Riddell for a second opinion and to get all her immunizations up to date before surgery. He disagreed with the original diagnosis and said she had a "dock sprain". Golden's run to the end of the dock and stop short, she should be better in 2 weeks and gave me an anti inflammatory for her. I switched over to him permanently, because he was absolutely correct. He and his staff are so kind and friendly I look forward to the visit each summer.

I was in Raymond on vacation and needed a vet to treat my dog's ear infection. I checked Yelp and…read morewas very lucky to stumble upon Dr. Riddell. He and his staff are kind and efficient and fun. The Doc treated my hurting dog gently and he (Dr.Riddell) clearly knows his medicine. I learned an awful lot about dog ears in a short office visit. It's great to know that my dog is in good hands if I need a vet the next time I'm in the area.

The most friendly and caring place to animals and owners…read more They work closely with their customers every step of the way. And make time for talks about what was done, care to be taken. Often they have have taken my cat in when already squeezed with appointments to make sure my crazy cat is ok. The best and the most trustworthy!

Dr Catherine Sanders took over Taylor Brook last fall, 2009. I don't know what it was like before,…read morebut I DO know that the best vet I have ever had is Dr. Sanders. I have 4 dogs, have had cats and something is always going awry with them. Dr. Sanders is not only professional, funny, and congenial, but she is super-smart...smart enough to also say she's not sure when she isn't, which is so refreshing. Her approach is education-centered, so you never feel like there's only one option, even if there is only one option. Her practice is not based on squeezing the customer, but the animal in front of her. I also know that her staff is fantastic...they came with her from her last practice, and I can tell you that staff and techs can make or break a practice. Hers make it. If you live within a few hours of Taylor Brook, go to Dr. Sanders. You'll be embarrassed you took your animal friends anywhere else!

Hannah recieved amazing care, everyone treated her so kindly and they were very understanding. The…read moredoctor was very knowledgeable and spoke in a way I could understand but also gave me confidence she knew what she was talking about. The tech was super kind and very thorough. I'd love to recognize both our Doctor and the Tech that handled us. Thank you for caring for my Hannah and making our experience a pleasant one. Dealing with my pup's cancer is tough, navigating all of it medically is strenuous. Having a caring doctor, tech, and staff who are knowledgeable and cares for their patients takes away a lot of the fear and anxiety that we pet parents experience. Plus, when we are calm our dogs feel calm. Hannah was decently relaxed for a dog who suffers from fear and anxiety. I feel so much more relieved after Hannah's appointment. Thank you all! Especially for treating my Hannah girl with kindness and caring for her!

I thought the staff was professional and friendly and attentive to our pet's needs. Thank you,…read moreRenee, for your high level of care, compassion, kindness, and understanding when our pet, Olaf, was being discharged. You even took the time to point me in the right direction to continue the care for our pet. It was so obvious, when you spoke to us, that you have a genuine love for your job. Again, thank you. We feel that our pet, Olaf, was treated like he was the only one there. That is exceptional considering how many pets are treated each day. When we were checking out, we were advised by one of your team, her name was Renee. She outlined what had been done to treat our dog. She also advised us of our options for treatment and feeding our pet as we move forward. Renee was absolutely wonderful and there was never a doubt about her sincerity. I hope you will recognize her for her high level of professionalism, empathy, and obvious love for her work. Thank you so much Renee!