My dog and I had a very good experience at this vet in every way. We are new to the area, a friend…read morerecommended them to me. A bit of a drive for us & worth it.

Whole staff is very compassionate and understanding - I've been going there about 16 years and they…read morealways treated my cat like the special boy he was. They consider your financial situation and offer evaluation/treatment options. I will always go there - can't ask for better

Dr. Keniston is a wonderful, caring vet who loves animals and shows it. He spends lots of time…read moreregardless of whether it is a simple checkup or a complicated condition. He is always up on the latest research. His staff is very welcoming. Definitely the best vet in the area! Dr Barbara Schwartz, Tembo and Pip

Highly recommended. Dr. Keniston has a love for animals not money. He gave me hope where I had…read morelittle and saved my cats leg. He has gained a life long patient and friend.

The most friendly and caring place to animals and owners…read more They work closely with their customers every step of the way. And make time for talks about what was done, care to be taken. Often they have have taken my cat in when already squeezed with appointments to make sure my crazy cat is ok. The best and the most trustworthy!

Massimo thinks highly of Dr Saunders and her staff, even though he does express his displeasure at…read moretimes.with the shots But as he says, there are times when we all need to take our medicine. He's just happy it's Dr S with the needle. Massimo says if you have a cat, they would be happy too and feel right at home. He says dogs will like it also, but he tries hard resisting the urge to tell them where to go, if you know what I mean. As for me, I'm just happy to know I have a place to take Massimo when he needs a little extra care, right down the street. Dr. Saunders and staff will be waiting.

Dr Doug Kern is outstanding! He is an extremely knowledgeable and skilled veterinarian and board…read morecertified surgeon. He has provided kind, and compassionate care for several critical and challenging cases I've presented to him. His wealth of prior experience allows him to provide several options for care, and helps keep costs to a minimum, by not having to refer to specialists.

My boyfriends 14 year old dog who has seen Dr. Kearns for most of her life has taken a turn for the…read moreworst over the past 24 hours. When calling his office first thing in the morning to see if he could fit her in, his receptionist called back later to say to take her to the emergency clinic. Somewhere unfamiliar and foreign to this sweet old girl who is not feeling herself. There is no reason he couldn't take 10 minutes out of his day to keep his loyalty to this dog. I work very closely with another local vet who would never have the heart to turn away one of his clients. Compassion is what's important especially at this point in a dogs life. Dr. Kearns showed none of that today.

No wonder Back Cove has the highest rating on Yelp. If I could, I'd give more stars. The staff and…read morevets are very friendly. I have autism so them smiling a lot helps me understand how they're feeling. I'd like the waiting room to be more "homey" but I'm not deducting stars for that since I care more about the treatment.

Extremely impressed with Back Cove Animal Hospital. My pup is a new patient that I recently rehomed…read moreand unfortunately was not handled well in his prior life. As a result, he is very nippy and expresses his frustration such that everyone is aware. Because of this I was very very apprehensive about going to the vet with him. The Dr. asked if they could put a muzzle on my guy and I said "hah if you can". I kid you not they had a muzzle on him in under 10 seconds. I was floored. After that they were able to do what they needed to do and I was in disbelief. We left with meds to relax the pup before his next appointment and I am thrilled his ear infection is under control and he's in such good hands. We received a welcome packet with an emergency phone number list as well as dog friendly local breweries and recommended walking trails in the area and a koozie!

I have a 6 month old puppy and she got spayed on March 25th, 2026. I dropped her off I the morning…read moreand picked her up in the afternoon. Before the appointment I had talked with an employee and had mentioned my dog had an umbilical cord hernia that I'd like to be removed and the employee said that they would be able to remove it the same day she had her spay surgery done well in the afternoon when I picked my dog up after surgery, they had told me that they did not remove the hernia because they didn't feel the need to overall my dog had a very quick recovery and I would recommend this place but when I did ask for an explanation as to why my dog didn't get her hernia removed the employee was unhelpful and didn't give a great reason.

The one vet here told my spouse that our dog needed surgery on her leg. She had limped sometimes…read more We later learned by our new vet that she doesn't. New vet examined why she can tell and write 2 pages on this & things to do to help our dogs leg. It worked! No more limping & she needed no expensive surgery! Even worse was that Standish AH was really cold when I was trying to face the coming losses our 2 very old rescues. I has started grieving them already when they both began declining fast.. The one was around 15 when I called, & I stated that our other old dog was also declining (experiencing dementia and also physically losing use of his body). The call was intended to give me clarification and to help. I was given no check list or anything. Nobody asked any questions. I explained that the oldest dog only walked in small circles & went blind within the previous 4-5 months & also had dementia. These are dogs who went there 4 years (the staff couldve glanced quickly at our records)! My dogs were always up to date. The vet said to get prepared about our oldest dog 4 yrs prior. This phone call was so difficult to make.. They said my mentioning two dogs declining fast made them distrust my judgement. I took care of the oldest one 24 hrs a day. We adopted her as an unhealthy high needs senior. The shelter said that she prob didn't have much time. She was like my baby. I was physically sick & shaking after that call,, & I switched vets immediately. The new vet explained that our young dog's leg issue was arthritis from an old injury prob when she was puppy in PRico. The vet thoroughly explained how she can tell & wrote up 4 pages for us on how to help our dog. Standish vet had said she needs surgery and had my spouse in tears. For our oldest dog, I called Havens end of life Vet Service in Biddeford. They were so gentle and caring! They & their wonderful vet did follow up & both sent us a long heartfelt written card. We felt cared about. They had Dr Mary Orte come to our home who is amazing, patient & gentle. We sat out under the shade on quilts and pillows. I got to lay down and hold my dog as she was crossed over. It was a beautiful day in retrospect. A day all for our little old dog. It is peaceful, beautiful and love filled to look back on. And, the cost was only around 400.00 which included the extra distance change. Standish vet was going to charge nearly as much much for us to take her there. I'm sure they wouldn't have sat with us for an hour until we felt ready & listened to their rescue stories. Our other old rescue died at home on his own which felt unfair. It devastated us. We probably should have had them both crossed over together, but Standish gave me such a complex about mentioning two dogs being on their way out, . That was the worse time in my life, and I've experienced the loss of close family. Every vet staff needs to prioritize gentle sensitive care with end of life discussions. The only help I got tell it was time were online tests and check lists. My oldest dog was way beyond the humane best time to let her go peacefully. I cannot forgive someone for making me allow my dog to suffer months longer because they made me feel terrible for asking about end of life care! I'm the one always saying that it's selfish to keep suffering old pets alive. The responsible thing to do is to have the pet crossed over peacefully and humanely if there's no hope. I was lost without an outlet for that love and nurturing, so I did apply to adopt another high needs dog at ARL Westbrook. They brought me into a room and said my application passed well but asked what happened to my oldest dog. Somehow. they called Standish vet who wasn't listed as out vet. Standish said I didn't want to spend the money to he e my old dog put down there! I said o gladly paid more for Havens gentle caring vet to come to my home. . It was insulting. The vets all knew our dogs have always received the utmost care since we adopted them. The oldest one was adopted at ARL whom I regularly updated with photos and continuous thanks. I was grateful they saw value in an old dog who needed so many surgeries & transported her from Oklahoma. Being put on the spot justifying myself was painful. I couldn't talk about the dog or my other one without crying. Not the experience I expected at ARL thanks to Standish being spiteful. My whole life for 50 years has been helping animals/dogs in many places and ways. I was at AWS Kennebunks for 20 years every day, and I have the best references from rescues, shelters and vet offices. I am an humane educator and am adamant about humane education. Yet, I was grilled as if I was irresponsible and heartless. . Yes, long story. But, important story.

great service, kind staff, took wonderful care of my pets. Their prices were very fair and they got…read moreme in quickly.

From the owner: Gray Animal Center is a full-service animal hospital providing quality veterinary care to Gray,…read moreMaine and the surrounding communities. Our experienced and dedicated team is committed to providing the best care possible for your pet while treating them like one of our own. At Gray Animal Center, we offer a wide range of services to make sure that your pet lives a long happy life.

They discharged me from their services due to a mistake they made. I was kind, only questioned the…read morebill but paid immediately. In their ban letter they claimed things that were not true. They did not tell me the cost upfront and when I questioned it management said that I should let them know how much money I have when I come in instead of them telling me what things cost before they do them. That felt offensive to me. Beware when dealing with management and always ask for detailed cost upfront. Ultimately, my advice is to go somewhere else. I have read other reviews like this about them so I guess I'm not the only one, I agree with Joseph O, very similar experience.

Unfortunately had a bad experience here which ended in them telling me to get another vet. Due to a…read moremistake with a clerical error on their part (they entered both my email and phone number wrong) there was no confirmation of appointment. They finally decided to send me a letter, when I called to get it straightened out the manager told me it was my fault I didn't call & after paying them $300 I would have to pay another $200 to restart his Vaccines. She was rude, judgemental, and belittling. The point of my calling was to figure out the situation and make it right; but clearly, she was overly defensive because her office made the mistake. I am a manager myself and that is not how to handle a situation between paying customers/patients or clients. VERY unprofessional!

I brought my dog to them for years and was very happy with Lake Region for a long time. They…read morediagnosed his Cushings disease early and with prescribed medication, I was able to spend 2 more years with him, which I am extremely grateful for. They advised me to put him on a diet, which I did. He went from 24 pounds to 15. He was so energetic and happy. Then he went downhill. Fast. He suddenly started throwing up and refusing to eat. I took him to an emergency vet and then Lake Region called, wanting me to bring him in 2 days later. I didn't know that I was going to go home without my best friend of 15 years that day. He was worse than I thought. They advised me to put him to sleep. My heart was broken. Then Dr Andrine made it a thousand times worse by demonstrating what his breathing would be like if he was a human and chastising me for how much weight he'd lost! When I tried to explain he'd lost weight over time, she didn't listen to me. I already felt guilty and devastated and she made me feel so much worse. My dog has been gone 2 months and I have those horrible moments in my memory of when I said goodbye to him and I cry my eyes out. It was unnecessary. While I am grateful for their past help with the Cushings disease, I found a new vet when I got a new puppy a few weeks ago. Dr Andrine should be more empathetic with grieving pet parents. She came across as extremely judgmental and seemed to blame me when I had spent over $100 every 5 weeks for his Cushings meds, put him on a diet and did everything I could to keep my previous little guy around for as long as possible. I loved my dog and did everything I could for him. While I'm sure it was just another day for her, this was one of the worst days of my entire life and she only made it worse.

Me & my Family take All of our Family Pets to "Lake Region…read moreAnimal Hospital" Because we trust the doctor there who we request to see our animals. Dr. Andrine Belliveau We trust "Dr. Andrine Belliveau" Because we had a Bad Experience with the Former Owner of the (Establishment) Long Story Short We had a Dog that had not been eaten or feeling himself (And This Boy Loved His Food) So we had an emergency visit but instead of with our Family Dog (Bear) seeing a doctor we trusted Like "Dr. Andrine Belliveau" instead we had Dr. Douglas, griffin. And yes he was a pitbull. Not a mean Bone in his body. But when Dr. griffin listened & saw him. He determined his condition without any X-Ray or any blood tests or even a sonogram. When he got back into the room he looked at both my parents & I and said that he has fluid around his heart. By only listening without any X-Ray So we had to euthanize our family pet. And we truly believe that Dr Douglas Griffin has a grudge with The pitbull Breed Every breed is equal. No need to judge animals now Sincerely Most Valuable customer