The doctors and staff at Brookfield Vision Care are friendly and extremely professional…read more My family has been going to them for years, whether it's an annual eye exam or a health issue. We have all always been given the best care.

this office is amazing from start to finish. Everyone was so friendly so helpful absolutely love Dr…read moretirado o.d he was amazing and friendly and so helpful. The front office staff is so helpful and so friendly and kind. I definitely recommend anyone go to this doctor.

Had a great experience here. Very nice on the phone while making my appointment. My daughter had to…read morebe checked out and they were able to fit us in early next morning. No wait to see the doctor, she was waiting for us. Dr. Nguyen was very friendly and great with my daughter who is 14. She was very professional and knowledgeable. I think I found my new optometrist without trying to look for one.

Removed some metal from my eye. Everything was so smooth and easy to make the appointment the same…read moreday. Highly recommended.

I showed up at the East Haven, CT office to find no waiting area. I had to stand and wait for my…read moreturn to speak to the receptionist. The office is one big room divided by small partitions. My exam was done basically in the hallway because there was no room. When Dr. Noecker came into the exam room, he said "You know how this goes, right?" Well, no I don't. I'm not an ophthalmologist and it was going to be my first surgery of any kind. He explained the procedure to me, but not the possible problems that may occur during or after the surgery. I read his reviews on other sites & saw a lot of "1 stars" with major complaints so I have decided to cancel my surgery and go with another ophthalmologist.

Horrible experience at Fairfield location today. Did not get to see the Dr. Upon check-in I was…read morehanded 5 pages of paperwork. I had a broken shoulder surgically repaired last week, my dominant/writing hand. My arm is immobilized. I asked if there was another way I could provide the information because I was left-handed and would have trouble filling out the paperwork. The person I was speaking to went around the corner to ask someone else and I heard her say 'he can fill it out with his right hand.' I walked around the corner and said, 'you've got to be kidding me, there's no other way I can provide this information to you? What if someone has a disability, how would they do this?' The response was 'Their aid would fill it out.' I just took my insurance card and id and left while saying, 'or perhaps you could have provided the paperwork in advance, provide it electronically, or let me answer the questions verbally like every other office has been able to do.' I've had multiple first-time office visits in the past few weeks due to the broken shoulder. Very hard for me to politely explain how obnoxious and unnecessarily rude this was. Not to mention how out of line the response to the disability question was.

Horrible receptionist. Very rude and not welcoming to non English speakers. Absolutely horrible…read morethat she sways a person with her hand when she doesn't want to deal with making an appointment. Not professional at all an extremely rude.

I had a great visit with Dr. Bacal. He was really friendly and made sure to explain everything to…read moreme. His office was clean and the staff was really pleasant. Dr. Bacal preformed a perfect surgery, and explained the whole procedure to me so I knew what was going on. He was also extremely knowledgable and I felt confident that he knew what he was doing.

Horrible experience at Fairfield location today. Did not get to see the Dr. Upon check-in I was…read morehanded 5 pages of paperwork. I had a broken shoulder surgically repaired last week, my dominant/writing hand. My arm is immobilized. I asked if there was another way I could provide the information because I was left-handed and would have trouble filling out the paperwork. The person I was speaking to went around the corner to ask someone else and I heard her say 'he can fill it out with his right hand.' I walked around the corner and said, 'you've got to be kidding me, there's no other way I can provide this information to you? What if someone has a disability, how would they do this?' The response was 'Their aid would fill it out.' I just took my insurance card and id and left while saying, 'or perhaps you could have provided the paperwork in advance, provide it electronically, or let me answer the questions verbally like every other office has been able to do.' I've had multiple first-time office visits in the past few weeks due to the broken shoulder. Very hard for me to politely explain how obnoxious and unnecessarily rude this was. Not to mention how out of line the response to the disability question was.

Dr. Stein is an MD, not a OD. I had high pressure in one eye (dx by a different doc) and wanted a…read moresecond opinion so I went to Dr. Stein. He ran me through a series of tests, explaining what each one was for and what it diagnosed or ruled out. Turns out everything is fine and that congenitally some eyes have higher pressure than others -- you need to track it over time vs. saying "oh something is wrong here," So he put my mind at ease and I also got a huge education on the eye and how it functions. Very smart, compassionate and "non-alarmist" doctor who knows his stuff. Got an eye exam too and prescription for new lenses.

I had an eye exam in Nov 2025 and was given a stronger prescription for progressive lenses. I…read moreordered new glasses from Pearl Vision and have not been able to adapt to the new script. I went back to PV twice and they suggested returning to Modern Focus as the lenses matched the script. The Dr at MF said my vision changed and gave me less of a correction. I feel her 11/25 script was inaccurate but she said no and charge me $60 for the new one because I didn't buy glasses there. What a rip off! PV is making my new lenses for free. Now that's good customer service. Oh, and I was the doctor's first appt of the day and she arrived 15 minutes late to work. Like my time isn't worth anything? Needless to say, I canceled my next exam. I went to Dr Gould for years and always received excellent care and customer service. MF could use a little training on both areas.

Dr. Kaplan performed cataract surgery on both eyes, one month apart…read more we discussed his giving me mono vision, which I had had for 25 years due to laser surgery on one eye. My eyesight after the surgery was 20/20: good for reading without glasses and distance within a week. Excellent job! Great office staff for routine eye checkups.

Dr. Lorenzo Cervantes…read more I want to start by thanking you and all the wonderful staff at the Surgery Center of Fairfield. I came to you with high expectations because of all the recommendations I received from former patients. I must admit they were right it was a pleasurable surgery experience from all aspects. From the reception to all the wonderful staff interactions and of course you. I never felt uncomfortable anytime during both of my cataract surgeries and for that fact I thank you and would recommend you to everyone who needs any eye surgery.

I had 3 appointments with Dr. Cervantes over an approx. 2 year period. I was on-time for all 3…read moreappointments. He made me wait between 45-60 minutes on EACH appointment. He, along with his front desk staff were insulted that I complained about the wait each time! I will never use him again!

I had sudden loss in my right eye and made an appointment with Eye Physicians and Surgeons in…read moreMilford. After several pictures Dr Faridi informed me that I had macular hole in my retina and suggested I see one of their specialist. I made an appointment for to see Dr Levinson in the Shelton office on January 7th. Dr Levinson was very warm and expressed I needed to surgery to correct the issue. I informed Dr Levinson that I was flying to Hawaii on March 2nd and the surgery required 4-8 weeks of recovery with no flying. Dr Levinson squeezed me in and operated on my 2 days later. Now, its January 24th, the hole is closed, the gas in my my almost gone and Hawaii here I come. Thank you so much Dr. Levinson.. Your the best!

HORRIBLE!!! I called to make an appointment for an eye exam. The person I spoke with was nasty,…read morecondescending, unprofessional and utterly incompetent. She didn't even know the answers to simple questions about eye exams and had to put me on hold for over 10 min so she could check with her supervisor. Then she didn't know the price of the contact lens fitting exam. Then, when I asked if they accept my insurance it was impossible to get a straightforward answer it was clear she had no clue what she was saying. Later, I called their other location to doublecheck and got completely different answers. It was also an ordeal. Again, the person I spoke with was rude and abrupt. They are so vague about insurances they accept, or about the final cost you can expect to pay. Then they e-mail forms to sign requiring you to pay upfront for things that are routinely covered by insurance. Everything there is so chaotic and disorganized. And don't even dare ask another question because you will be snapped at. I can only imagine when one gets a bill from them. Most likely you will be overcharged and nobody in their office will cooperate with you to resolve any billing issues.....or even understand what you are calling about. Not the sharpest knives in the drawer, to say the very least. Stay away from this practice!!!!!!