the sales force is outstanding..very professional and kind..are not pushy...let you shop...i value…read morethem and often shop there for that reason..highly recommend..

Super disappointed on the ("new") return policy! Massive discount on a vest I never wore, price…read moretags and all still on it) purchased May 27th and hoped to get store credit for a return on it, on my Loft card July 11th. I was told I would only get the sale price credit, even though cost I paid is on my Loft card. I was even willing to spend it all on the day I returned it. Not acceptable. ) There is no value in the Loft store card - ditch the store card for Express, Anthropologie, LLBean and other stores who value your loyalty! (I guess they forgot the customers who kept them afloat during COVID. I was a longtime customer and would spend on my daughters relatives and friends a lot). I guess not any longer:(

I honestly don't frequent this Alo location much, mainly because parking on Newbury St can be…read moreabsolutely atrocious haha but they are currently having their Black Friday Early Access sale (today is the last day 10/29/25), 30% off any item. This discount applies for both in person purchases + online! This brand only has 30% sale twice a year (usually) so if you've been eyeing a piece of their clothing to try, their Black Friday & anniversary sale are both great times to pick something up! I think that this brand does an amazing job with offering stylish athleisure clothing for both men & women! I like getting matching sets from here & I know there's controversy about their quality & material BUT I've personally had some leggings from 10 years ago & they still feel brand spankin' new! I was eyeing a lounging set on the app the night before (Cropped Serenity coverup sweater & Serenity Wide Leg sweatpants in Ivory). The pants were sold out online in all sizes but the app said it had the size I was looking for at this location! But didn't have the top available at the location unless I wanted to do a little scavenger hunt around to all the locations near me LOL. I decided to make the visit today & the lady who helped me was AWESOME! Didn't catch her name but I basically did not see either pieces of their set on the floor at all and she was able to grab me the last set from the back. I was not expecting them to have the top in stock at all. She saved me a trip, so shoutout to her!! Newbury St store is now one of my favorites, maybe only second to the Chestnut Hill one, simply just because it's inconvenient for me to get here.

This was my first time in ALO...this store was very nice! I loved the large windows and views. For…read moremy first outfit I must say I loved the sweatsuit. Have been back but in my city.

" Lacking Customer Service " Had a great experience picking…read moreout a purse and wallet . They had a wide selection . Service is ok they are more interested in looking for someone stealing . Then providing high quality service. I enjoyed my self because I was in my own world . Browsing the purses not because anyone went out of their way to help me . For a high end store service was mediocre. The value of these purses in my opinion , rock .

It's an okay experience. The store has a good selection but not everything. Staff was friendly but…read moreI didn't really get the "catered" experience, especially when I had to make an appointment in advance!

I bought online from Alan a beauttiful and rare pare of Y-3 shoes.Great communication with the…read morestaff,fast shipping and on top of that they offer me further discount.I was surprised when i read the letter from him,in hand written thanking me for shopping from his store. I strongly recommend.Shop with confidence. Thank you Alan!

Terrible customer service - orders cancelled for no apparent reason. No follow up either. Concepts…read morenext to it does it right!

After our nine-year-old daughter lost her coat at the Museum of Science, Gap Factory had the best…read morewinter coat selection for kids. We ended up with a great coat for $16!

Had to pick up an online order from here and the process was seamless. I love the quality of Gap's…read moresweatsuits. They are warm and durable. Staff were friendly and helpful in assisting me receiving my orders. I was in and out within minutes. No complaints!

Horrible customer service, a truly disgrace for the brand!…read more Tiny store with 2-3 sales people at the same time, total waste of money for their salary since they are not doing anything, but hiding behind the curtain in the back office. I bought shoes that end up being too big, they would not take it back because of the 14 days policy, I was late for 2 days, because I had Covid and they still would not take it. The store is in the middle of the Bloomindales, which has a completely different return policy, the fact, that Jimmy Choo boutique does not disclose their return policy, is a sneaky business practice. It is written with tiny letters on the bottom of the very long receipt, you need glasses to see it. They should place this policy with a big letters on the wall. Not only Jimmy Choo lost me as a customer, Bloomindales lost me too. Say thank you for that to a manager by the name Carolyn, who wasn't even there, but was texting with another clueless salesperson, who is not even empowered to make decisions.

This is an odd Jimmy Choo. Well no - the store is great, the location is odd: it's in the middle of…read moreBloomingdale's, but it's not part of Bloomingdale's - it's its own store. I find it strange. They don't follow Bloomingdale's sales, you can't use the bloomies coupons, purchases of shoes don't count towards the bloomies shoe club thingy (buy 5 pairs 6th pair 25% off), but you CAN use your Bloomingdale's credit card?? Seems odd to me, but whatever. The handbags, sunglasses, and of course shoes are amazing! Some of my most favorite pairs of shoes I have gotten here. They are currently having a 50% off sale - THIS is the time to buy Jimmy Choos! Now sizes and styles are limited so you get what you get with these sales (and they are final), but if they have something you like, and it fits - it's just a bonus that it's 50% off! Woo Hoo! I get excited by shoes, can you tell??? Sales people have always been friendly and helpful here. Yesterday did not disappoint. I tried on 3 great pairs in my size - all on sale - and the sales woman helped me narrow it down to 2 pairs. I mean I would love to buy 3, but that would have gotten expensive quickly - it was already expensive, but you know what I mean. I can't wait to wear my new shoes!

I had a great experience at State & Liberty. As soon as I walked in, Will greeted me and asked if…read moreI needed any help. I told him I was looking for some pants and shirts and he was more than happy to show me options and to help. As I was trying on some pants, he asked if I wanted water or seltzer and he promptly brought me one. As I was trying stuff on, I needed other sizes, colors and he was very good about getting them for me. All of the associates work as a team, so during my time at the store other two ladies were very helpful with my choices. Great product, great service.

11 out of 10 recommend this place! The worker, who also attends law school, helped my partner the…read moreentire time even while he was helping another customer. We were so impressed with his ability to multitask, balance small talk and measuring, offer steaming as an option, suggest pairings of various inside shirts with blazers that we were interested in, and he even reminded us that there's an incredible open bar! They have white claws and whiskey shots that we were so grateful for, so again, the worker who studies law and wears glasses was amazing, hands down our favorite part of the afternoon. Thanks for all your help!

I have had mixed experiences at this store over the years, however enjoyed some great service here…read morethis week. The two ladies working in the store were very helpful and friendly and helped me locate exactly the type of gift I was looking to purchase. This store is a little small and more cramped than other locations, but has all the typical merchandise you'd fine at Francesca's such as clothing, fun gifts and costume jewelry.

I recently shopped at the Dedham Mass. Lecgacy Place location. I was helped by Amanda. (I really…read morehope I remembered her name correctly since this was two weeks ago )I had an awesome experience. Amanda was so helpful and pleasant. She went above and beyond to help me find an outfit. A shirt or dress with patches on the elbows! Super cute and trendy for fall (: After helping me put together an outfit she told me she had the perfect sweater in the back and that I would fall in love with it. She was right! I felt like I was shopping with a good friend. She was happy to help not just me, but other customers shopping as well. All the girls working that night were very friendly! I know how hard retail can be, being a manager of a retail store myself. I love getting nice reviews about my hard work. It makes the stressful days pay off! I hope word travels to these ladies at Legacy and they are awarded for their hard work and excellent customer service. I will certainly be revisiting. Thank you Danielle