Dr Frick is wonderful. My issue is with her office staff. On 5 occasions, I waited an hour after my scheduled appointments and was NEVER seen! I finally stopped going to the office due to the ineptness of the staff, but was coaxed back in by the doctor. Unfortunately, the same issue has occurred on my first visit back- not yet a full hour, but I was the first person in the office and they still took the person who arrived after me first. I'll address the issue with the group and appropriate licensing boards, but you should be aware of their lack of professionalism, timeliness and standards. I've done all my due diligence in relation to arriving early, checking in and following directions- and I have no issues with interpersonal relationships or behavior- so this is egregious. read more

Dr may be fine but she doesn't run her office well. Friendly staff and so efficient that even though I arrived 45 min early to complete paperwork I was rushed to the exam room immediately and readied for the doctor about 45 minutes before she came in. No heat, 60*, half dressed. I had a panic attack at waiting so uncomfortably for so long. When she finally came in 15 min late for the appointment it seemed like she wanted to throw me out. Apologized for the no heat, quickly got through the appointment with my apologies for getting upset. And I guess it's unusual for her to explain lab results in my chart or for any follow up survey from me like my Stanford appointments always do. They could have warned me the building heat was broken and had been for some time. Edited after thinking about this: it seems intentional to have no heat in her office. Why? read more

Office experience with staff is always enjoyable! I have my service pup with me and she is good with him.

Dr Frick is wonderful! Her team is very good. Sutter Health operations is absolutely awful. I think it's easy to confuse the two. Dr Frick is caring, exceptionally skilled and really is the "go to" surgeon for bladder surgery. She is very compassionate and down to earth. My surgery went well and I have no more leakage. However, the system of communications at Sutter Health is abismal. It's virtually impossible to reach the actual doctor's office or get close. The measures they've put in effect to essentially "gate" calls puts patients through a maze of frustration just trying to reach your doctor. Their operations processes are just broken. The doctors get the downhill brunt of that. I had trouble reaching someone anytime I needed anything. If I got lucky and got through to Dr Frick, all went perfectly. But the path to getting heard and getting help needs re-evaluation at the corporate ops level. I personally decided it was worth the frustration to have Dr Frick and her team as my surgeon because she is so stellar. But it was not without moments of some fear when I couldn't easily reach her post surgery. Again, I doubt she even knew-it really was the system not the doctor or the people made to work within the system. In the end, I am SO much happier with life! I can jump, sneeze and laugh with wild abandon! So, it was worth it. read more

I was a patient of hers for many years. She preformed several surgeries on me, and many bladder treatments over the years. She also preformed Botox, which worked well for my IC. She's great in her field, kind and compassionate. I highly recommend her. The only reason I left, was because I relocated to a different state. read more

Dr Anna Frick is extraordinary! Her knowledge and capability in the field of Urogynocology is stellar. I am thankful that after thoughtful visits for my issues, she was able to proceed with my surgery. After 3 days I need no pain meds and have normal bodily functions. Dr Frick I honor and thank you! read more

Hippocrates must be spinning in his grave. To "do no harm", is somewhat subjective. In the case of a hypertensive senior citizen, simply being curt and non-responsive is harmful. My mother (82) was scheduled to have a procedure done by Dr Frick; upon the initial consult, she felt that Dr Frick was distracted and dismissive. I live out of state, and was more than willing to come and be of assistance but literally had no way of contacting Dr Frick's office in order to get the necessary paperwork transmitted to them for verification of time off from my employer. I sent an email to Dr Frick's hospital account and was chastised for using her "personal" address. So ... 1) Bedside manner: C+ 2) Communication: F. There is LITERALLY no way to call or email the office directly. Only a Sutter Health call center in another state. Ostensibly, there is an office assistant (Daisy), who also has no direct line, but does have a voicemail (of sorts). She, too, was completely non-responsive. 3) Follow through: D. In addition to the above, apparently a prescription was to be called into to a pharmacy after the initial consultation. That didn't happen, and while the details are unclear --- again, no sort of communication. If physicians can't be bothered to understand the needs of their patients (PARTICULARLY the older and needier among them), their physical skills are pointless. It becomes a job rather than a calling. So, Dr Frick's area of expertise is rare. Many women will probably find themselves in need of her care. To you, I say: caveat emptor. Her uncaring and callous approach to medicine scared my mother out of her procedure. The state of medicine in this country is abysmal. It should not be made worse by the provider himself. Note that I have reviewed three physicians on this very forum recently. All with glowing comments. As a lay person, my thoughts extend only to the care and the end result. Without the former, the latter is moot. I won't see a physician I can't reach. If you do, consider what the implications would be if you had an urgent situation. read more

Unfortunately my excitement to be on the road to recovery was short lived. Less than a week, the skin separated, sutures didn't hold, it will need to be redone. The Dr. Said she sutured it the best she could. I really took it easy to make sure it could heal correctly, just my luck I guess. read more

Dr Frick is a wonderful human and talented surgeon. She performed surgery on me, called to check on me, and seemed genuinely interested in my well being. I wish there were more of her in healthcare. Her office staff was responsive and accommodating. The only issue I had was with PACU nurses at Sutter, Oakland. I was treated like I was cattle being hoarded. But I don't think the MD has any control over that. I feel lucky to have had Dr Frick be the one to perform surgery on me. I wish lots of love and light for her and her entire team read more

Dr. Frick is an exceptional physician. I found her to be warm, incredibly competent, and very clear in her communication. She explained everything she was doing during the physical exam, which really helped ease any anxiety or discomfort I was feeling. I highly recommend this provider. read more

I think that people need to steer clear of her. She doesn't seem to care to see patients and is very dismissive. I have had bladder problems for awhile and she barely bothered to read my chart. Also she was quick to hand out antidepressants while also saying how she doesn't prescribe pain medications. Which I guess her logic is, if a patient is happy; they won't feel pain. ( but really she's just a suspected racist the way she acted when I asked for pain relief) I honestly hope this review helps others because for a doctor to " Do no Harm", her dismissive attitude and lack of care for patients is similar to Dr House but worse because that's a TV show and this is the real world. One must think the reason why she still has a job because she accepts Blue Cross and also because Sutter Health stands behind their crappy doctors. I do not recommend at all. I'd give her zero stars honestly. Unprofessional and dismissive. She won't help alleviate your symptoms, she barely fills scripts as it is; she doesn't believe in pain medication and she needs her li scenes taken away. It's alarming she's a surgeon because after two interactions with her; I wouldn't trust her with a butter knife. Do not go to this woman if you can help it. read more

EXCELLENT MEDICAL CARE. I did a lot of research & consulted with 4 different urogynecologists regarding surgery to correct my pelvic organ prolapse. Dr. Frick was the clear choice, by far. Dr. Frick is extremely knowledgeable and highly skilled. Her manner is straightforward and caring. She is also trustworthy, including being very upfront and honest about risks. I am currently at 10 weeks post-op and am quite happy that I chose to have the surgery done with Dr. Frick. read more

I had been going to another urologist at John Muir for a long time, and he has not helped me. As a matter of fact, His opinion was that he couldn't do much more. I heard of Dr. Frick through my GP, so decided to get a second opinion. Our first meeting was a roaring success. She is very articulate, very knowledgable, very kind, and gave me a tremendous amount of hope that my problems could be treated effectively. The prior doctor never mentioned any of the treatments that Dr. Frick suggested, even as a remote possibility. I am thrilled, and look forward to a distinct improvement in my quality of life. The office help was also very nice, especially her assistant Alicia. read more

Well, I have to say I have been very impressed with my experience with this intelligent, professional, and highly skilled doctor and surgeon, and with her well-run and pleasant office and staff. I was referred to her by my (female) OB, when I went in to ask about the pelvic floor and bladder issues I'd been having which finally needed serious attention. I asked my OB, if she were having these same issues, who she would see. She said Dr. Anna Frick, hands down, and that she was worth waiting to see because she was very, very good. I made my first appointment (about 1.5 months out), and saw Dr. Frick for an exam/assessment. I waited there a bit to finally see her, but not too long. (I always try to make appointments with her at 9:15 or 9:30, and put 1 hr and 45 min. in the meter, which seems to work out each time. They do have valet parking for the building, though.) I liked her right away. She is highly efficient with her visit time, is no-nonsense but pleasant, and is obviously very up-to-date on current statistics, treatments, and options. If you are looking for a chatty snuggle-buddy of a doctor, she isn't it. Which is not to say she isn't kind, or that she doesn't have a sense of humor, because she definitely does--it's just very dry, which I like! She is almost surgical in her approach to the issues you present. Not cold, per se. Just...like a surgeon! She has a short appointment window to observe and listen to you, assess your issues, and offer possible solutions and options, and that is what she does very, very well. She reminds me of a redtailed hawk up at the top of a redwood tree, just taking in every detail on the ground, and then Phoom! she swoops down like a dart and snatches up that mouse. I like that in a doctor. I already have a BFF, I don't need a bunny rabbit surgeon--I want a hawk! I'd suggest you make a list of questions before you show up--she will address them logically and factually. I felt that the better informed I was before I went in, the more I got out of her answers to my questions. If you do some basic online research before you go in to meet with her, it will be to your advantage. She'll hit you with a lot of information while you're there. What Dr. Frick really excels at, in my opinion, is assessing your issues based on practice experience, hard facts, and clinical studies, which she knows like the back of her hand. She thoroughly presents your options with likely and less-likely outcomes, as well as potential risks. Then, she helps counsel you on choices based on your own desires, expectations, and needs. I appreciated that a lot. I felt she really heard me when I expressed my priorities, concerns, fears, and wishes about outcomes and treatments, and she helped me come to my own decision re. treatment based on the discussions we had. Long story short, after a number of tests and discussions, we decided on a TV hysterectomy and a number of pelvic organ repairs involving no mesh (that stuff freaks me out). It's been five days since my surgery and I feel much better than I thought I would at this point. So far I have been very pleased with the results! I saw Dr. Frick yesterday to remove my Foley catheter (my unfortunate parting gift from the hospital), and she was kind, supportive and dryly funny. I gave her feedback re. my experience with her and her office, which she seemed to appreciate. I would definitely recommend Dr. Anna Frick regarding pelvic floor issues, etc. She really knows her stuff. read more

I've never written a bad review for anything, but I have to make an exception for Dr. Frick's office. I frankly don't think that she should be accepting new patients, because she appears to be stretched thin and has little time for existing patients. She is extremely curt and frigid. I understand having to cut off some emotional attachment when seeing sick people all day, but she is inept at even feigning concern. She does absolutely nothing to ensure her patients' comfort. She has never once been the one on the phone when I sought her help, and she seems to get in and out of appointments as quickly as she can. I've never had an appointment I felt satisfied with, and have left thoroughly disappointed and in tears almost every time. Her office staff have the worst communication of any doctor's office I have seen. There have been several occasions where I have had to repeatedly pester them to send a fax, and then show up in person to get documents myself because they failed to fax them. They have also failed to be forthcoming with me about the status of certain referrals, even when I would call multiple times per week. I later found out they've had the information the whole time but did not communicate with me even when repeatedly requested. I have not had any positive experiences with them in the time I've been a patient (over a year). As for actual treatment, the medication Dr. Frick gave me didn't help much, and all she ever seemed to do was up the dose. When another Dr. saw me, she expressed that she normally doesn't like to use that medicine and that it's not right for everyone. Dr. Frick gave me a referral for pelvic physical therapy which is about the only positive impact she has made, but all she did there was sign a paper. She was extremely rough and inconsiderate while using a catheter, considering I have pelvic pain. I was unable to tolerate the cystoscopy, and left in searing pain and tears, without any of the images they needed. Her office continually asked me to come in for in-office distensions which i had to flatly refuse because it made things significantly worse. She did not use any numbing agents, which caused another doctor I saw to physically shudder and shake her head in disappointment. She didn't understand how that disconnect could happen--there is extreme pelvic and bladder pain, yet Dr. Frick attempted to insert a catheter while I was fully conscious with no anesthetic. The findings indicated by the laparoscopic surgery performed by Dr. Frick once I firmly requested to be knocked out for the cystocopy (I.e. that my bladder could not be distended, even while unconscious, therefore again no images were collected) were not found when I sought a second opinion. That doctor put me under twilight anasthesia and distended my bladder without a problem. I saw on Dr Frick's visit notes that she said I thought the initial distension with her had helped my sense of urgency. I never said that. In fact, it was my understanding that there was no successful distension at that time. The second opinion that I sought post-surgery with Dr. Frick also offered additional treatment options that Dr. Frick never even mentioned. In short: if you want a doctor to be compassionate, accessible, thorough, and up-to-date, and you expect even the bare minimum of respect and communication from both doctors and office staff, then Dr. Frick is NOT for you. She may have a rare specialty but it doesn't make her the most qualified doctor there is. She may be more qualified for incontinence issues, I can't be certain, but in my experience, her treatment of pelvic and bladder pain is remarkably subpar. read more

I was referred to Dr. Frick for pelvic floor prolapse issues. I see a lot of doctors for various aging issues, and I think I have never disliked any of them. Wow. Dr. Frick is the first one. She was curt and insensitive over what are very private issues. And painful! How about giving me a chance to go to the bathroom and give you urine that way rather than painfully taking it from me without even telling me what you're doing? I have NEVER had a doctor do that. I don't care how great she is, I'm never going back. read more

If I could give this office zero stars, I would. I went to see Dr. Frick for an incontinence issue due to the delivery of my second child. I made the appt a month in advance. They even called to confirm the appt the day before. But apparently, they called me to reschedule the appt later that day, but did not reach me. When I showed up for my appt, I was informed that they had canceled my appt because Dr. Frick had to be in surgery. However, another woman comes in after me and says she has an appt with Dr. Frick for 10 minutes later than my appt time and she's told to have a seat and that Dr. Frick would be with her right away. They "fit" me in that morning but I had to wait 90 minutes to be seen. The visit with Dr. Frick was fine. She seemed professional and knowledgeable. The real problem was after my visit. I got a call from a medical assistant from her office telling me that Dr. Frick had prescribed me an antibiotic for a urinary tract infection. I told her that I didn't have any symptoms of one and was not comfortable taking an antibiotic if I didn't need one. I asked to speak to the Dr. but was told that she was not in the office. The medical assistant insisted that I take it. So I did. I took the first pill at around 9:30pm and by midnight I began experiencing excruciating pain in my joints. By 6am, when I woke up, I could barely stand. I had shooting pain running down my legs. The pain only subsided if I was sat down. I immediately called Dr. Frick's office. They had a medical assistant call me back. When I told her about the pain, she said to take some ibuprofen. I asked to speak to the Dr. She told me that she was out of town. I asked to talk with the Dr. on call. The medical assistant said she would have the Dr. call me. Never heard from the dr on call. I stopped taking the medication after the reaction from the first pill, but it took five days for the pain to go away completely. Never once did anyone from that office say to stop taking the medication. And I never was able to talk with a Dr either. That is just medical negligence. I would recommend staying away from this very inept office. read more

I have suffered from pelvic floor issues for years. Dr. Frick is the first doctor I've visited that really understood my symptoms and the many pelvic floor conditions that exist. Love her style, too - clinical but still warm - so important with pelvic floor issues as they can cause quite a bit of emotional pain. A real gem! Highly recommend. read more

I saw Dr Frick for incontenence and then she performed a bladder sling operation 6 months ago. Let me say, I wish I had gone years ago! It's worked beautifully. I can do jumping jacks again :) I don't see what some of the other reviews are talking about. Yes, some of the wait times were long, but never more than 30-40. Which is standard unfortunately. It was easy to make an appointment. She was nice, and professional. I never felt rushed and she wanted to make sure that all my questions were answered. She not only called back promptly when I had post op questions, she called me a few times after the operation just to check in. She even saw me last min at my request. She had to take urine with a catheter a few times, and that never hurt. I highly recommend her. read more

I do not like the way that this doctor handle my mother health issue. she had a test done that it was very uncomfortable and painful when she did not need to have it done. Dr. Frick wanted my mother to have a surgery with mesh when she knows that mesh can cause cancer when I asked her if she could have a different kind of surgery that did not require mesh she said no. the reason is that the more complicated the surgeries are the more money that the insurance will pay. My mother end up going to see another doctor she got a surgery without mesh and she is very happy but meanwhile she had to suffer a lot for the health condition that she had. I will not recommend this doctor to anybody. I am only giving her one star because I do not have a choice to give her 0 that is what she deserves. We wasted our time going to her clinic 3 times and on top of that is very hard to find parking. she looks like a very cold person that does not care about the patient, being a woman I thought that looking at the way my mother was suffering from the health condition that she had she will be more empathetic but she was not. read more

I had a procedure done in February 2017. She was amazing.i loved her honesty she said she was more compfortable doing my surgery with a colleague that was very experinced and has dealt with my condition frequently,as my condition was Very rare. I have so much respect rather a doctor doing a procedure and I have post complications.recovery was great, pain was minimal, follow ups after surgery was good. It's been over a year and I feel great read more

I had a wonderful experience during my first visit with Dr. Frick. I was a bit concerned due to a couple of the reviews, but my actual experience was completely fantastic. The front office staff was efficient and polite, the medical assistant was thorough and professional, and then I got to meet Dr. Frick. Dr. Frick was sick, so she was wearing a mask, but she took her time to fully describe everything she would be doing during the exam for stress incontinence. The poor Doctor was losing her voice but she still continued to explain ever detail. There were many steps and things that were slightly uncomfortable, but her skill, calm nature and expert understanding of everything was so reassuring. While I am a candidate for a surgery, we are going to try some less invasive things first. I appreciate that she was open to offering this as a first step. If surgery is needed, I feel very comfortable that it will be a great experience as well. I highly recommend Dr. Frick for her expertise in the realm of urological gynecology issues. read more

Dr. Frick may be highly skilled in her field, but her manner is quick abrupt and not sympathetic. I showed up 15 minutes early and waited one hour to be seen. I walked in and the nurse said, where's your questionnaire that you filled out? I never received one. Hence, I filled it out asap, they took 30 minutes to come back for it. Therefore I saw the dr. almost one hour late. That being behind us, she clearly had not read my history, which was complicated, despite the fact that I had a referral to her for a specific reason. She is curt and short and not at all sympathetic. For someone who deals with pelvic/gynecological/bladder issues, I would expect a little more compassion. I'm sure she's a fabulous surgeon, but I will gladly go elsewhere. read more

I have been in and out of Dr. Frick's office for over a year, considering surgery, canceling, coming in with another problem, considering surgery again. She has been consistently friendly, extremely competent, knowledgeable, and generous with her time - patiently explaining information to me ( even when she has had to repeat things to me that I had forgotten), and consistently kind - even tho she could have justifiably experienced me as a somewhat difficult patient. I brought my partner in with me to my last visits, and the perception was the same - Dr. Frick knows what she's doing; is articulate, an expert in her field, and is still a decent human being. We are planning for surgery. I will review her again, post surgery - but up til now, she has been beyond what I have begun to think was fair to expect from doctors in the current health care system. read more

Based on the reviews I read before going, I had some doubts. But my experience was lovely. I thought she was personable, did a thorough exam and listened well. She even seemed to actually read the form doctor's offices always have you fill out first. She did run late, so put extra $ in the parking meter, but overall a good experience. read more

I recently saw Dr. Frick and I was impressed by her. I found her very professional and knowledgeable. She is very friendly and makes you feel comfortable. She has energy and is very positive. The staff there is nice and efficient. read more

After many years trying different pessaries to hold back the tide of my rectum, bladder and female organs trying to occupy the same space and in a race to get to my knees, I was referred to Dr. Frick for surgery-Thank God! She was great! No nonsense, but very thorough, considerate, and knowledgeable. She's like a humming bird- fast moving, thinking and talking but when she is with you she is totally engaged with you and your problem. Post surgery- everything is in it's own space minus a few organs that were useless to me at 72. I went by my regular gynecologist to thank her for the referral and told her not to hesitate to send others. read more

rough! hurt a lot. super impatient. i saw her for underactive bladder. took urine from me, rather then let me go on my own. no pain deadening gel, rammed the tube in there and ranked it out. then immediately after - i was in a lot of pain - she starts asking questions, real brusk and impatient - i didn't care, i needed to recup from what she did, so i took my good old fashioned time answering. YIKES! it still hurts today to urinate - i went to see her yesterday. STAY AWAY from her, there are lots of doctors like her in the bay area, you don't have to go through that. read more