Loved Zephyr, the whole experience was amazing. I called then last minute for a blow dry for an…read moreevent and they were super accommodating. Right from listening to my requirements to making it a comfortable experience, they helped me add gorgeous curls to my hair and I highly recommend this place for your next hair adventure.

Wife made an appointment for 11:00, no one was at salon. No one answering phone still past 12:00…read moreafter posted business opening is 11:00. She decided to leave after 45 mins of waiting (still no one at salon 45 mins after open)

I was looking for salon that can manage Asian hair and glad to find Blown City. Yulduz did a cut…read morethe first time I came. Loved it so much I keep coming back to her every 6 months

Highly don't recommend master Albina. Everything was bad from customer service to color I got. I…read moreneeded just full highlight and cut. I made an appointment few weeks ahead as I have 2 little babies. !!! At 11pm I got text from master to reschedule from 10.30 to 12pm as she had something urgent. I asked how much process will take, she said 3.5-4 hrs. So I was able to change my plans (and I always plan for an extra hour + to what master said). It supposed to be all done by 5 pm in worst case scenario. By 5 pm only color was done, it takes 5 hrs instead of 4, which would be ok but it doesn't include hair cut. She said another 30-40 min. But I had absolutely no time and I don't know what cut could be done for 30 min. About the color, I asked for warm blond wheat color. Instead I got ugly cold dark grey. She also died my roots in very warm color. I was so disappointed with final color so forgot to asked why roots were touched. However, no apologies only excuses. Master offered to redo color. I made another appointment in a week to give master another chance. But before appt I told her I want just a cut instead of color because I'm afraid of worse result. In a week color washed from dark to light grey, but it still too cold and ashy and too far from what I wanted. Master Albina said in a month it will be the color I need. Yes that exactly what I need in holiday season. I'm surprised she didn't shave my hair and tell in few months it will be length you want. Hair cut was ok, but too pricy $70 for bob haircut. It was a bad idea to give Albina another chance. Customer service - Should I mention it was the rudest, coldest and careless master I've ever met? Maybe she doesn't need new customers. Obviously, there was no discount offered for inconvenience, bad coloring, waste of my time.

Staff is always welcoming and accommodating and the vibe is relaxed. Ahhhhhhh! Sometimes the…read morepedicure area can feel crowded but usually it's fine. My favorite services are manicure, pedicure, massage, facial and body glow!

I have a standing appointment for both pedicures and facials. I see Sarah monthly for pedicures…read more She does an excellent job. I also really enjoy her company. She's just a lovely human being.

This is the best salon in Cincinnati. Jill Floyd is the best I've ever had. She knows how to work…read morewith my fine hair and give me exactly what I want. The salon is beautiful and peaceful and everyone is always friendly. I drive 20+ minutes out of my way to come here it's that good!

Very trendy hair salon. The decor inside is upbeat and vibrant. All the hair stylists are happy…read moreand exceptional in their craft. My hairstylist, Chrissy, does an absolutely fabulous job of cut and color. The only slight negative is parking. They have a small side lot which can get filled pretty quickly There is on street parking so if you are going during a peak time, I would allow a few extra minutes to find parking on the street. This small inconvenience, however is totally worth it for this fabulous salon.

Emily is a wonderful hair stylist, so accommodating with my vague hair visions- my haircuts and…read morecolors always look amazing. And the other staff equally as kind and helpful. Megan went out of her way to offer a spa robe and drying my absolutely soaked clothes when I got caught in the rain before a hair appointment, going above and beyond to help my wet dog self. It was clear I was in need of help but the thoughtfulness was so appreciative!

Gotten several massages and facials here. Very clean, classy and professional! Staff goes above and…read morebeyond!

A co-worker came in the office 1 day, and her hair was so pretty! When I asked her where she got it…read moredone, she told me the Natural Touch. The beautician only opens her books once a month for bookings. On the 20th of each month, many a diva clammer to snag an appointment. The appointments book up quick; however, I was lucky enough to be able to get an appointment in July. This humidity wreaks havoc on my natural hair and my strands try to pull off a style that only Diana Ross can! Luckily, my co-worker gave me very specific instructions on how to get to the shop. If you follow the GPS, it'll say that you've arrived, and I was like, "Arrived where?" You go up into a strip mall. It's the same strip mall where Mr. Crab is. Actually, it's right next door almost to Mr. Crab. I was offered a bottle of water, soda, or champagne. I went for the water, but maybe next time, I'll go for some bubbly. My treatment started off with a luxurious steaming then a wash. After being steamed, washed, and conditioned, my hair felt so soft. Then the straightening treatment. I don't know how she did it, but my hair was sooooo straight and silky after she was done. I was almost convinced that I was wearing a wig. It was so soft, silky and manageable. The stylist was both professional and engaging and the silk press lasted for weeks. I can't wait to go again!

I absolutely love my cut! Marci does my silk outs often and this time I cut it and I'm in love!read more

Jessica is my go to person here!! I got my really long hair cut to a pixie and Jessica did that for…read moreme ! You have like a 10% off if you are a first timer and if you get referred by someone , the someone and you get a 10% off on the hair cuts! Let me know if you would like to be referred The saloon is really neat and everyone there is so sweet!! Make sure to have your appointments made well in advance ! They do have walk in but almost always everyone is busy there so best us to go with appointments.

why does none of your staff stay? I started out with Tanner, then I moved to Caitlyn, then I moved…read moreto Vanessa, then I moved to poppy (not my favorite), so then Lisa, and finally shannon. (I say finally because I am done with pump and their inconsistent service). What is it / why do your employees not stay? This is frustrating as all of them claim to have noncompetes when messaging them about trying to follow them elsewhere. If you guys can't maintain employees then at least let the clients retain their hairdresser. This is poorly ran and I as a client can tell. Best of luck to you Pump Salon.

I highly recommend Jan for many reasons. First she is friendly, experienced and runs on time. Her…read moresalon is small and easy to access from the streetcar in downtown Cincinnati. I came in with a photo of what I'd like my hair to look like and it turned out amazing. She cut my hair dry (as I requested) and I was able to watch. I was very happy with the results. Many times I have returned from a salon disappointed. But not this time!

Came into town for a wedding and Jan helped with an updo. She asked for pictures ahead and worked…read moreto get it how I wanted. My hair is heavy and it stayed well all night.

Natalie absolutely nailed my services yesterday. The whole salon is pretty much idyllic, and the…read morepartial highlights and cut I received yesterday were the best I've received anywhere. Natalie was not only professional and skilled, but incredibly kind and welcoming. Excited to return any time I need to.

Zero stars for vibes! Ariana left me sit for 22 minutes. I was on time...she didn't even bother to…read morecome out and tell me. Manager said she was behind...pay for parking and traffic to just sit in the lobby with your baby Coke!? No thanks! Rude Ariana.

The owner Emily did a great job coloring and cutting my hair. She asked questions to determine the…read morelook I was trying to achieve. I like the ambience of the salon.

Stylist was incredibly receptive to not only the service I wanted, but provided and tailored the…read moretype of customer service that made me the most comfortable. Her name is Emily. Fantastic.