I know it is difficult to get an appointment with an allergist, but I warn you......AVOID this practice for allergies! They RARELY answer the phone. I had allergy tests performed, then I had breathing tests performed. After 2,000 dollars in testing the doctor recommends OTC Claritin and gives me a sample inhaler. I have already tried OTC medications on my own, so the doctor said she would keep an on call script on file and all I had to do was call in and have it filled to my pharmacy. I called to have the script filled, and the girl who answered the phone (third call before I got a person) said I may need to be seen. I was like NO.......these are the SAME SYMPTOMS I GET EVERY season! Before my congestion turns to bronchitis, FILL MY SCRIPT. This practice just wants to perform tests, not help patients. I bet their raking it in. read more

Here's a fun fact. They are insurance scammers. They trashed my credit even though my insurance PAID them. I sent them my EOB, my insurance even called them, and they claim my insurance paid me directly. Which they don't. Run away from them, quickly. I'm still battling them with my credit report. read more

Unfortunately. I cannot add much positive to say. I wanted to get my medical records forwarded as I want a second opinion. I called. And the said I had to come in and fill out a form. Really? Don't they know people work? Can't they have the form on their website? They said no. Can't email to me either. Customer service in not. read more

I wish I had read the reviews before taking my son in for allergy testing. I agree with the other reviews, the staff is not friendly!!! Here is a warning for future patients...if you aren't church going people you may want to think twice about going to their allergy center. The person performing my son's allergy testing actually asked him if he went to church and then her demeanor changed when he said he did not. (She is a Baptist, in case you were wondering.) Why would religion need to be brought up to a child in an allergy clinic???? When it was recommended for him to undergo an asthma test, I told her it was already scheduled through his pulmonologist. She asked why would I be taking him to a pulmonologist when they could do it there. Ummmm, I took him to the pulmonologist because that is who the ENT from this practice referred us to! She talked to me as if I was stupid and was obviously annoyed with me. After my appointment at the allergy center, I went down the hall to pay a bill to the ENT. The front desk staff saw on their computer that we had just been at the allergy center and asked if I had tried to pay it there. I said I had asked to pay it there and was told I couldn't. The ENT staff then told me I could have, and the girls at the allergy center are just lazy. So, that is the staff's opinion of each other. I tend to agree. I have no idea how much the allergy testing is going to cost me, but I already feel like it was a huge waste of money as we will not be going back there. read more

awful place, it has taken me over a week to get in touch with them. every time you call the line is busy, you are unable to even reach a voicemail. my daughter had a very serious problem with her ear and it resulted in a lengthy hospital stay which could have been avoided if we could get in touch with her ENT and get the proper medication. doctors are very friendly and educated but I would not recommend this office due to the lack of communication. read more

This is for the allergy department: The front office took my number down incorrectly over the phone which I corrected when actually at the physical location for our first appointment on the tablet intake papers and they didn't bother checking for it anywhere or calling the other approved phone number (my husband/the patient's father) when the lab we visited ran the wrong blood tests. There was no follow up from anyone once results were inconclusive- I had to call back repeatedly and do bloodwork all over for my 11 month old baby. Once there was a diagnosis with the new bloodwork, the allergist left a voicemail while we were 3 time zones away and I called back when we returned. It took 2 messages and an over the phone message to get a call back to discuss the results in detail- the results are considerably life changing because it effects eating dairy, egg and peanuts for my young daughter. The doctor seemed annoyed with my questions after 10 minutes of conversation and said she did not need to see my daughter in the office for a year to reassess. I would've been happy to schedule an appointment to talk about her new diet but she said "I don't need to see you back for a year, just do a strict restriction diet" I was not counseled in what milk to provide considering there's a nut/legume allergy. I had to bring up the epi pen prescription and wonder had I not if it would've been considered. Though the doctor agreed it would be smart to have one, at this point 8 business days later, she has still not called in the prescription to my pharmacy (which was detailed on in-take papers) This seems to be a rare occurrence when talking to other allergy moms in the area who visit other doctors, just keep in mind there are far better options when choosing an allergist. read more

We've had two experiences with Annapolis ENT. The first was when my daughter was 6 days old. I took her in to have her tongue latch corrected. We waited over an hour and a half past the time of our scheduled appointment, no excuse given. Not fun with a 6 day old! The next, more recent experience, has been with the allergy clinic. Some of the staff is incrediably rude and condescending, to the point of me having to call back at another date and speak with a different receptionist because the one I was speaking with refused to answer my questions. They have messed up my insurance billing twice - the first time they billed properly, the second time I incurred a $475 bill that I had to pay up front and then wait 4 weeks to have reimbursed. The latest experience has landed another $294 bill in my mailbox for services and allergy serum that was never requested by me or my physician. We will not be returning, and will advise others to stay away as well. read more

We are very pleased with the medical staff at Annapolis ENT. We have been dealing with Dr. Heacock for sleep issues and nasal reconstruction. He is exceptional. He is compassionate, intelligent and thorough. Highly recommend! The nurses who assist in the back with the doctors are also very friendly, educated, compassionate and a great asset. Although the reception area staff have not been rude they are not overly friendly or cheerful....they just do their jobs. But, some smiles would be nice, right? read more

So after waiting 2 months for the appointment day and then waiting an hour in the waiting room to be called back, I left. The front desk person offered no apology for the wait. Been here before too. Guess it took two times for me to realize that they don't mind wasting my time. I'm headed to Anne Arundel ENT. read more

I've been going to this office and seeing Dr. Heacock for 5 years. I've undergone surgery to correct a deviated septum, and I've been getting regular allergy shots. I'm happy to say that the quality of the Health Care I've received has been exceptional. I'm basically "cured" The Customer Service on the other hand has been terrible at best, and absolutely abysmal at worst. There really isn't any way for me to overstate the aggravation I've experienced dealing with the front office. I've been put on hold for for literally hours at a time. 9 times out of 10, I've had to PHYSICALLY go into the office to make an appointment. When I can't take the time to go the office, i borrow a half dozen cell phones and put them all on hold simultaneously. There's no rhyme or reason which one gets answered first. I'd also estimate that my average wait time for an appointment is about 45 minutes. But i've waited as long as 90 minutes without so much as a "sorry we're running behind". Like Erin F, i've also had to wait over an hour with a 4 day-old. If it wasn't for the fact that the Doctors are great, i would NEVER return. read more

This was our 1st time at Annapolis ENT. I called 1st thing Monday Morning to schedule an appointment and only waited for about 5 minutes before someone answered. I was able to get an appointment for the very next day! Our appointment was with Dr. Heacock, my son is 19 months old and Dr Heacock was wonderful with him. Although my son really had no clue what he was even talking about or doing, Dr. Heacock explained and showed him everything before approaching my son. He was very informative in his explanations to us on how the surgery works and what to expect. My husband and I did not feel rushed and he answered all of our questions. We do have a Pre-op, a surgery and a Post Op appointment so if anything changes to how our experience went I will be sure to update. Some on here had issues with the front staff, I must have been lucky because the three girls that helped me were all friendly and cheerful. I only gave 4 stars for now since it was only our 1st visit. but overall I am very pleased with Dr. Heacock. I myself have been seeing ENT's for over 35 years and I was worried about going to a new one for my son, but the ENT I see is a lot further away and I only go every two years now unless needed otherwise so we wanted someone a lot closer to home. we will see how the next several appointments go and maybe I will switch as well. We see the audiologist in 2 weeks so I am curious to see how they are with my 19 month old as well. read more

I have been coming to this office for around 15 years. I knew Dr McCabe (who is no longer here) and he was a wonderful doctor and surgeon. I think the issue with this place is that it has simply become too big for their own good. I was treated very poorly by the front desk staff after I protested at being told that I could only be seen for either my throat OR my ears, because they didn't have time to do both as the doctor was running behind. The front office capped it off with a comment about me checking in 10 mins late...keep in mind the Doctor is over an hour late seeing me. (Their parking lot is a zoo so took a while to park). So like other reviews here: you will wait forever, get treated poorly by front office, and if your lucky not have to wait an hour to make your next appointment. After this last experience, I'm looking for a new ENT in Annapolis. read more

Pack an overnight bag. Appts run way way way behind. A million kids running amuck around the office, clueless staff (and apathetic) and a great selection of magazines from 2006. Forget this place...way too much work. read more

I saw Dr. Overstreet for sinus and vertigo issues. She was caring, professional, and recommended testing that was appropriate. Although the office waiting room could be more intimate and have better reading material for the wait time, I judge the quality of care I receive, knowing that sometimes you have to wait for good things. read more

I have been a patient of Dr. Heacock since about 1990, over 28 years. Dr. Heacock is great, but sadly I have to say I am DONE with this practice. It has become so large that you are literally a number on an assembly line. There is absolutely ZERO humanity in that office. They only accept appointments two or three months out, mailing you a post card when it is time to call for an appointment. Calling is truly IMPOSSIBLE. Pressing the key for appointments gets a recording that repeats over and over about every second with ringing in between. I have to go into the office to make an appointment. Worst front office EVER. Am looking for new practice, am done with this one. read more

Wish I could say something good or bad about the Doctor, but we never made it that far. Took my daughter there, waited awhile to even get the appointment. Got there on time, then waited over 2 hours! That's right 2 hours! They kept telling me your next, then they said there's 1 more ahead of you. They called 2 more people so we walked out! Very very disappointed. Clearly this practice over schedules, so why would you want to go anyway, it would just be NEXT nd you really don't mean anything. read more

While I like my doctor (Som) and the staff is professional, the wait times are horrible. It's rare that I get in on time. Wait times are, for me, at least 1/2 hour siting in the waiting room AFTER your scheduled time. I get to my appts at least 15 minutes prior to my appt time. Then, once you get called back, you wait yet ANOTHER period of time before being seen. read more

I'm a pretty low-maintenance person, so it takes a lot for me to write a negative review, but I think other parents should know about this place, so I wanted to share my experience. I had to wait three weeks to get an appointment, which wasn't unheard of, as I know it's a specialty practice and my son was a new patient, so I'm able to overlook that. That said, I waited on hold for 22 minutes just to make the appointment. When we arrived, I had a cup of coffee in a travel mug, and the receptionist pointed at it and said, "I can't help you until you dispose of that. We don't allow food or drink in the office. There's a sign." First words out of her mouth. Way to go for customer service. I poured it out in the hallway restroom and returned. Then we proceeded to wait for TWO HOURS before being seen by the doctor. (A lot of other people were waiting just as long. I felt terrible for the young woman waiting with an infant.) Once we met the physician, I explained that my son has extreme anxiety about doctors, and asked him to make sure he explained what was going on while he was examining him. The doctor acted like he'd never met a child before. He barely looked at my son (who is 7 and very bright), and thought nothing of saying, "With a small child, we could hold them down and put a tube down their throat, but with a child his age, we'd put him to sleep and do it," right in front of my son, who practically had a panic attack at that statement. This would be a 1-star review, but the physician was competent (just lacking bedside manner) and prescribed antibiotics which cleared the problem up within a few days. He just seemed clueless about how to interact with children and their parents. Ultimately, I won't visit this practice again. There are many other doctors offices that work with efficiency and compassion. (Oh, for a moment of humor, while we were waiting, one of the staffpeople spilled her own cup of coffee all over her seat, and there was a lot of scrambling to clean it up. It was all I could do to keep from saying, "I guess she didn't see the sign.") read more

I was referred to this practice by my GP for a routing hearing check that is covered for free both from my insurance co. And Medicare. I anticipated learning I had more hearing loss and the recommendation for better hearing aids. This office is run like a mill, zipping patients thru the front office and a fast exam by a doctor who never introduced himself. Then I was ushered to another area for a hearing test and then out the door. The only feedback I got was specific answers to a few of my questions. No recommendations or referrals about hearing aids, no copy of the test results. I was SHOCKED when I received a bill for $140.00. They had misfiled to my insurance co and refused to refile. I am left with nothing but a big bill!. These docs. Need to find a new office manager! read more

I was disappointed with the level of care I received here. First, it is an overcrowded busy office. Feels like a "Jiffy Lube" of medical care. I have tinnutis and the doctor was not empathic of my problem. He basically said "there's not much to do about it" and directed me to a the American Tinnutis Association website. He did not trouble shoot, or offer much hope. I have received more hope and solutions on WebMD. He didn't dig deeper into my problem. I will not be back. read more

I don't know what they did to my daughter during surgery but her mind has not been the same since. Probably their anesthesiologist gave her too much or not enough medication. On top of this they quoted me an "out of pocket" cost for her tonsillectomy and adenoidectomy which I paid before surgery. Now I am getting another bill for the same amount already paid. "This is for the surgical center" they tell me now, they didn't know when they quoted me that the surgical center will want more money. Unless this is your only choice for a surgeon find a better one who won't cheat you and then clam up when you inquire about what happened to your child. read more

What an AMAZING practice. First time there. They were swamped at the front desk but every receptionist was sweet, composed and worked at a very fast pace. Extremely organized and professional. After reading reviews, I have to say I had absolutely no trouble making my appointment. Whole process took 5 minutes tops over the phone and I was able to get a hold of someone on the first call. If you take advantage of filling your paperwork out online it makes check-in a breeze for everyone! Nurse that brought we back (after a very modest wait) was all smiles and explained everything. Dr. Joydeep Som gave me new faith in the medical community! He listened to everything and respected previous issues I had with prescriptions. Very thorough and found an issue I didn't even know existed. Treatment plan discussed while still coming up with an alternative plan instead of just prescribing a pill and calling it a day. Absolutely amazing. Thank you all. Will definitely recommend to anyone! read more

Had some annoying insurance issues when I arrived for my appt, and the office staff was very patient and helped me work it out between them and my pcp. Everyone was very friendly and helpful. Once everything was at least on its way to being straightened out, it was an hour after my appt time (which was not their fault) and Dr Heacock was still willing to see me since I had been there and finished my paperwork on time. He was very polite and thorough in explaining things, and I'm feeling 10x better already with his treatment. Great people here that all went an extra step to help me out! read more

I have been coming to see Dr Pardo for a variety of serious issues for quite a while now. Yes, you have to wait forever to be seen, yes the front desk staff can be a little hectic because they are just so busy, but I tell you what those nurses make it worth it. Once you get to the exam room, your experience is completely different. There is even one tall pretty nurse I think her name is Cat, even when she is not working with Dr Pardo she always comes and says hi and I have seen her do the same for other patients as well. She remembers my diagnosis and always asks how I am doing, when I call for appointments I always ask for her because I know she will go out of her way to help me. Saw her and Dr Pardo yesterday and couldn't be happier with my care, it really just is the front desk process that is a bother. read more

I've been using Annapolis ENT for probably 10 years now. My doctor is Dr Som, but I've also seen the physician's assistants as well. Everybody is very nice and cares about the patients. You sometimes will have to wait a while to be seen, but it's worth the wait. read more

I experienced none of the problems others list on this site. I made a cold call for an appointment...no referral. I said i would wait a few weeks to see someone. Staff stated that they would speak with the docs as I had problems for several weeks. Called back with an appointment in less than a week. Staff was friendly, less than 12 minute wait time. Physician was great...actually listened to my complicated history, explained steps for diagnosis and treatment. I highly recommend! read more

I just wanted to comment on the great staff at this practice. They are friendly, greet you with a smile and have a genuine caring attitude. Well done. read more

I have been seeing Dr. Som for more than a year. He is pleasant, competent and takes time to explain/answer questions. I'm very pleased. I can't recall the staff so I guess they are OK. It does take a long time to get an appointment, but this is a specialty practice. read more

I'd give them a -10 if it were possible. After 2 months of recurring sinus and throat swelling and pain, on my 3rd visit they wanted to again try antibiotics and steroids (I had already completed 1 round of both). Dr King has no bedside manner and Dr Overstreet was insensitive and unprofessional. They did not seem to care how much pain I was in (eardrum ruptured weeks before) and did no testing to try and get to the root of the problem. I Strongly recommend seeking a different practice. read more

Book with Dr. Hilburn if you can. I saw him as a first time patient and my experience with him was phenomenal. I booked him based on other reviews I had read about him online and I'm happy to say that I booked with the right doctor. Very patient, knowledgeable and friendly, he took his time assessing my problem and even explaining the structure of the area of my problem and explained each possible option to resolve my issue. Sometimes it's a little scary meeting with new doctors, not knowing how they are or if you'll end up with a great experience, but I lucked out and I'm very pleased with how down to earth and easy going he was. When he first walked in he greeted me warmly, introduced himself and allowed me to begin explaining my reason for visiting. I appreciate his time and will stick with him for any future mishaps. I would say that the front receptionist seemed a little hasty and uninterested with little eye contact upon greeted me or explaining any first patient procedures. Who will be asking me for what, any papers (in this case a "Phreesa or something, a tablet). No smile or happy attitude but that's okay. I've almost gotten used to this behavior in most places I've gone to unfortunately, whether it was a retail store or doctor's office. Otherwise, the other receptionists I had to speak with for filling out forms were nice and the nurse who took my vitals was pretty nice. I can't say much for the other doctors in the practice but overall, I would say this is a nice practice with the doctor I saw. It seemed very busy when I first came in but checking in and being seen didn't take long at all. read more