highly disappointed in the lack of customer service And blatant dishonesty…read more while she does respond to emails fairly quickly, I do dislike being outright lied to. recently purchased two ruff land crates. paid for additional shipping. zero issues. everything up to that points was handled as I would expect. However, when asked for tracking information (several days after the funds for shipping were sent/received) Sarah stated in an email that the courier/shipping company she uses 'does not' have tracking numbers. That sounded strange to me, so I called the company. As I was able to tell them where the shipment was originating from and where it was going, In less than 2 minutes they were more than happy to supply me with the tracking number and the weigh bill information. Unfortunately the lack of professionalism continued and the crates were not shipped In a timely manner. Blame was placed wholly on the courier service and I am left wondering what to believe. I personally would not recommend purchasing from the store, transparency and honesty go a long way In todays day and age, and neither of those things were apparently a priority AFTER the purchase was made. I have no issues waiting for items, however the 12 days for the shipment to be couriered 85 km (with a ferry ride) is rather excessive to me, Unless otherwise stated.

We just love Barks and Rec! They do such a great job on Lola's grooming! She looks fabulous!! We've…read moredone training and daycare as well and we are super happy with everything!!

This team of groomers are fantastic! We have a senior dog that is very anxious and challenging to…read moregroom and Meagan is amazing with her. I wouldn't hesitate to recommend any of their team to groom your dog.

We were very happy with the grooming you did on our Golden Retriever - Buddy. He was quite matted…read moreand he wouldn't let us trim his nails. Thank you for taking such good care of him. He is a exceptionally large golden and you were able to manage him. Thank you!

The store itself is a little pricey but in Rossland that's pretty normal. Amy the groomer is…read moregreat!!!

Took my pups in for a nail trim and they were quick, efficient and I booked grooming appointmentsread more

I have been taking my dog Cooper and more recently a new cat Samson to have their nails trimmed…read more Serina is fantastic and fast. She works with my non agressive 90 pound German Shepherd zhusky mix who refuses to go in the back so we lock the front door and do it in the inside entry. He is a handful but Serina is great with him, talking to him as he yells with every nail. She has never caused bleedin, cracking or irritation. My cat is just the opposite and although a bit squirmy could care less if he gets his nails clipper. Serina is wonderful so ask for her. She goes out of her way to accommodate! A+ Pooch Parlor!!!

This place is fantastic! It is clean and well supplied. They provide everything you need to wash…read moreyour dog and clean up after you.

I genuinely don't understand how a place called All About Paws manages to feel this hostile and…read moreunwelcoming. If the goal is to make customers feel uncomfortable and judged the second they walk in, then I guess they're doing a great job. The experience went downhill fast thanks to Taylor. I've rarely encountered someone so openly rude and dismissive in a customer-facing role. Every interaction felt like I was being talked down to, as if asking basic questions was some kind of inconvenience. The attitude wasn't just unprofessional--it was flat-out unpleasant. What's most frustrating is that this isn't something subtle you could brush off. The judgmental tone and lack of basic courtesy were obvious and consistent enough to completely ruin the experience. It's honestly baffling that someone who treats customers this way is the face of a business that's supposed to be about creating a positive and safe environment for our pets. I left feeling annoyed, unwelcome, and pretty shocked at how poorly I was treated. There are far better places out there that actually respect their customers and don't talk about them to their other employees when you're walking out the door. Save yourself the frustration and go literally anywhere else.

I just have to say how pleased I was with the care that my puppy got here. I can't say enough how…read morefriendly the staff was, they all fell in love with my puppy and treated her like a queen. They were so understanding of her needs and mine and took extra steps to help keep costs low. Dr. Christal was amazing and took such great and gentle care of my puppy when she was sick that it was more like a spa trip than a hospital trip and her after care instructions helped get my girl back to her goofy and playful self in only a couple days. This is going to be the future home of all my pet care needs.

A while ago we brought our bull mastiff in because she had a massive infection in her uterus. After…read morea while, "Dr Crystal" finally started to give us information. When the info was given to us, she was more worried about money. She held a interac fob in front of us like it was a dog toy. We were given options of surgery for our dog. It was going to cost just about $5000 with only a 50/50 chance of survival. She made it seem like they were the only vets that could do this surgery. Unless we went to the states to get it done. Then she held the interac fob in our faces. Then "Dr Crystal" told us that the other option was to put the dog down with a cost of $500 plus the cost of cremation. Then she continued to hold the interac fob in front of us. She made it seem like it was all about money. And not the health and surgery for our dog. They wouldn't even budge on the cost of surgery. "Dr. Crystal" forced us into putting our dog down. Our family dog. I'll never take or support this veterinarian or pet hospital again. Even after we put the dog down we were asked to see our dog one last time. After about 30 seconds...there was "Dr. Crystal" with her interac fob. Just waiting to get paid. It was disgusting on there attitudes and service. Totally disgusted with "Dr. Crystal". You should be ashamed.