I genuinely don't understand how a place called All About Paws manages to feel this hostile and unwelcoming. If the goal is to make customers feel uncomfortable and judged the second they walk in, then I guess they're doing a great job. The experience went downhill fast thanks to Taylor. I've rarely encountered someone so openly rude and dismissive in a customer-facing role. Every interaction felt like I was being talked down to, as if asking basic questions was some kind of inconvenience. The attitude wasn't just unprofessional--it was flat-out unpleasant. What's most frustrating is that this isn't something subtle you could brush off. The judgmental tone and lack of basic courtesy were obvious and consistent enough to completely ruin the experience. It's honestly baffling that someone who treats customers this way is the face of a business that's supposed to be about creating a positive and safe environment for our pets. I left feeling annoyed, unwelcome, and pretty shocked at how poorly I was treated. There are far better places out there that actually respect their customers and don't talk about them to their other employees when you're walking out the door. Save yourself the frustration and go literally anywhere else. read more

This place is fantastic! It is clean and well supplied. They provide everything you need to wash your dog and clean up after you.

Everyone here is extremely helpful and positive. I buy all my dog food here and bully sticks. Grooming Bronwyn does a great job on my Shitzu Maltese. Very well stocked. read more

This establishment is easy to access with it being located in a mini strip mall right at an intersection with a light. We've never not had a parking spot! The owner, Michelle, is very knowledgeable about everything they sell and carries a few of the hard to find dog foods. I could tell she takes care of whom she hires as they seemed nearly as informed. It's not a huge store but just enough variety including the bulk open treat bins. Beware if your dogs like to help themselves. LOL They offer a reward program, self-dog wash, and nail trims. Those services are in my mind and I'm not certain about other offerings. Stop in and see what they have to offer. If they don't have what you are seeking, ask, they may be able to order it in! read more

All About Paws - Riven, my spoiled brat! - Pet Stores Near Me - Ponderay, Idaho

OWNER is witch from hell! been taking our dogs for 6-8 years until now. we were 10 minutes late and she wanted to get paid 75.00 because we were late and NOT EVEN GROOM OUR DOG. if we don't pay her she won't let us back in her store ever again. do not recommend this place. monger read more

Very welcoming for our first time. Conscientious and attentive to my dog. I did ask they do not clip my dogs tail but they did ;( It will grow back. I'll make sure it won't happen again All in all, my dog was happy with service read more

Had a doggie bath and they are Very patient and friendly. Have been going here for a couple years for nail trimming and my dog is beautiful when she's done read more

I brought in my Anatolian Shepard/Great Pyrenees who got into some nasty business. The gal there was so helpful even though we washed him ourselves. She was great!! Facility was very clean and easy to use. Will be back if he needs it. read more

Thank you for providing this service. My dog is a rescue Jindo. Being a northern breed he has a double coat. His undercoat is fine and flyaway. He has gone to groomers who get frustrated and rush to deshed him causing pain and anxiety. I felt so welcome and you were very patient and helpful. The shop is well stocked with ample shampoo. Every tool was in good condition including dryers and towels. I was able to give him treats and he was calm and relaxed. I would recommend your shop to everyone. I am looking forward to using your services again. read more

My two dogs and I had a great experience at All About Paws. The customer service was amazing they were all very kind. Everything is supplied and in great working order. Would definitely come back if we lived closer. read more

I was treated badly today by the red-headed-woman who runs this facility. My son and I were washing our German Shepherd when I noticed I was standing inside a "Dog Hair Cloud"! A woman in the booth next to mine was using a hair dryer as one would a leaf blower and instead of brushing her dog, she blew the hair from her dog into my space. I was covered with hair and backed away from my dog in the tub trying to avoid the hair cloud. I asked her politely to please stop blowing the hair all over me. The woman replied that she had to do it and continued. I told her to stop it! She brought the red-headed-woman manger to my space who then aske me to leave. I complained about what was happening. She told me there was nothing wrong with the woman blowing her dog hair all over me. Imagine that you just mowed your lawn. Your neighbor used their leaf blower and blew all of their leaves onto your freshly mowed grass. You complained and they replied that they have a right to do this. There is something very wrong with these people. Were these women friends? Why would a business owner take sides in such a clear mistreatment of me? Or is it as simple as these two women are misandrists? I don't know but I will steer clear of this establishment and encourage others to do so as well. Something is very troubling at this business. Furthermore, the red-headed-woman manager is a liar. Her position of the situation is a lie. Notice that each time someone complains its always the customers fault? Are you getting the picture about this business? read more

Drop in nail trimmings with Michelle are wonderful. Knowledgeable and kind. Great products and service. We will be back!

Yesterday I stopped by the All About Paws salon to tell the owner how pleased we were with the grooming our dogs received the day before. I was a witness to the incident the reviewer Michael D reported and Michelle the owner replied. The reviewer had an anger management problem. He was yelling at the other customer, the employees, and the owner. You could hear his rage throughout the establishment. He threatened the owner that he was going to give her a bad review on Yelp. The owner did a good job trying to control the situation. We have frequented this salon quite often this past year. They have a large inventory of both dog and cat supplies and you can either wash your own dog or they have groomers. I feel their business is a real asset to our community. I'm writing this review because since I witnessed the whole situation I know what really happened. His rage made me feel very threatened. This is a perfect example of why you should not believe all one star ratings. Consider the source - Read all the reviews and keep an open mind. read more

Probably one of the best pet stores I have found in the Northern Idaho area. The staff is super friendly and even helps us special order pet foods that they don't carry in the store. The dog wash station is totally awesome and made it so easy for us to wash our puppies :) read more

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Their staff was extremely friendly and easy to talk to. They took in my husky billy who was a tough job and did amazing with him. I would highly recommend to take your pooch to all about paws, they run a great service and you can buy other dog supplies for your dog while your there. read more

This is a great pet supply store. I get all my dog & cat food, leashes, collars, treats, and toys there. The owner & staff are friendly and helpful. Couldn't ask for anything better. read more

This place is fantastic and I love the owner and staff! It's always been a pleasure to deal with them and I highly recommend them for your pet needs. My Jon dog always loves going in for a bath. read more