I just have to say how pleased I was with the care that my puppy got here. I can't say enough how…read morefriendly the staff was, they all fell in love with my puppy and treated her like a queen. They were so understanding of her needs and mine and took extra steps to help keep costs low. Dr. Christal was amazing and took such great and gentle care of my puppy when she was sick that it was more like a spa trip than a hospital trip and her after care instructions helped get my girl back to her goofy and playful self in only a couple days. This is going to be the future home of all my pet care needs.

A while ago we brought our bull mastiff in because she had a massive infection in her uterus. After…read morea while, "Dr Crystal" finally started to give us information. When the info was given to us, she was more worried about money. She held a interac fob in front of us like it was a dog toy. We were given options of surgery for our dog. It was going to cost just about $5000 with only a 50/50 chance of survival. She made it seem like they were the only vets that could do this surgery. Unless we went to the states to get it done. Then she held the interac fob in our faces. Then "Dr Crystal" told us that the other option was to put the dog down with a cost of $500 plus the cost of cremation. Then she continued to hold the interac fob in front of us. She made it seem like it was all about money. And not the health and surgery for our dog. They wouldn't even budge on the cost of surgery. "Dr. Crystal" forced us into putting our dog down. Our family dog. I'll never take or support this veterinarian or pet hospital again. Even after we put the dog down we were asked to see our dog one last time. After about 30 seconds...there was "Dr. Crystal" with her interac fob. Just waiting to get paid. It was disgusting on there attitudes and service. Totally disgusted with "Dr. Crystal". You should be ashamed.

Amazing vet office. Kind and courteous and very gentle with pets. The compassionate care we…read morereceived was in such a stark contrast to Selkirk and Nelson Animal Hospital who's care was abysmal. I would highly recommend using this vet even if you live in Nelson, it's worth the drive. They were so kind and caring with our pet.

Arrow Lakes Veterinary hospital were really good about charging us a butt load for check ups and…read morevaccinations. We had taken our dog to them for the last 8.5 years. Then when he gets sick (the first and only time so far) and needs to be seen urgently (like same day or the next day) the lady on the phone refused to give him an appointment for 3 weeks because it wasn't an urgent nature. I said "are you kidding me? If shitting blood is t urgent, what is???" Why do they call themselves a "hospital" then? She said that the prebooked surgeries were more important. I was so pissed off!!! Our dog was very sick - and they refused to see him in his time of need. Arrow Lakes can pound sand! . NEVER again would I take an animal to Arrow Lakes Veterinary Hospital. Never again!

They are the best! Dr Mack is amazing as well as her staff. Am so thankful that we have this…read moreawesome clinic out here in "the sticks".

They got me in on short notice when my dog had an infected foot. I felt they were extremely…read morecompetent. Colville vet clinic is closer to me, but their front desk is difficult to deal with, so the attitude at Echo Ridge was a welcome change.

Classic Veterinarian for money than for love of animals. The kind of place that will charge you…read more$300 to walk through the door then pass judgment if you do not have $2000 cash to cover all the educated guesses and fancy gizmos on the spot. As if you are a terrible person and not worthy of owning a pet you cannot afford it instead of vets overcharging passing judgment from an artificial moral high ground. charge Thousands for something you can cure at walmart for $10.59. and they 100% know it. My experience at Selkirk veterinary was brutal they force you to pay exorbitant fees and even more for "after hours" weekends if you cannot affords that they charge you as much to put your beloved pet down with a good dose of judgment and a delightful sympathy card. Pet owners are not he problem, Greedy veterinarians are and the new generation is so far from the old horse doctors as you can get. Its business your pet is a number how much they care depends on where the decimal point is located if you cannot afford their absurd fees you should not have pets. Its never they charge too much or demand 100% payment up front. Your pets a dollar sign to Selkirk vet. Worst experience Ive ever had with a vet and Ive had pets n livestock for 45+ years.

I've been going here for a few years now with my senior dog and puppy, with wonderful service. They…read morealways follow up to see how the dogs are doing, they take time to explain everything thoroughly and are always helpful when I call with questions. They always review prices and alternative options prior to any procedure or treatment.

This is the best vet clinic I have ever encountered each and everything we visit. Our dog was…read moreinjured June 22/25 and they took Archie in immediately. Staff even attended at our car to assist. The staff are so caring to the animals and humans. I find this clinic so reasonably priced. Canadians need to remember we do not get a bill when we visit the human ER or hospital but that costs a great deal of money. Medical care costs money as do vets. Thank you staff at Nelson Animal Hospital and you are worth every penny.

My 3 yr old doggy finally got in to get neutered. She died two days later from badly mixed…read moreMedication. It shut her body down. Took two days for them to call and explain. Obviously I'm still not over it. I will say the receptionist did handle me calling constantly.

Thank you so much Dr. Hart and team for years of compassionate and quality care for my pets. I…read morewould not trust any other vet team with my pets! I am beyond grateful for the extreme level of care and options provided when my dog became paraplegic. She is smiling and pain-free thanks to "miracle vet" Dr. Hart and her team. Keep up the great work!

This vet is absolutely horrible. 5 years ago I had my dog cremated there and the people went…read morethrough my dogs ashes and then threw them out. Barely an apology! And then today i took my cat there to be spayed and they charged me an extra hundred dollars for meds that were neither needed or wanted. Just gave the meds and then told me I had to pay or I wouldn't get my cat back. She had also done a similar shitty thing to my friend 5 years ago and actually did steal the dog. I am filing a complaint with the college of vets in bc today! DO NOT GO TO THIS SHITHOLE! PS I only gave them one star, I would have given none if it were an option.

I've boarded my dog, Rocco, here over a dozen times and he has always been treated with love and…read morerespect. I love my little boy and would only trust him here or with immediate family. Never had any issues and they are always responsive and SO FRIENDLY ! Go see for yourself :)

I am writing this review to document my personal experience so other pet owners can make an…read moreinformed decision. My dog, Koa, was boarded at this facility on two occasions: July 3-5 and July 10-14. I cannot determine during which stay he became ill. When I picked him up on July 14, he was noticeably lethargic and not acting like himself. Later that evening, his condition declined rapidly. He became disoriented, was unable to stand to go outside, and his temperature measured 106°F. He was rushed to an emergency veterinary clinic and admitted immediately. Over the next several days, Koa's condition was described as critical. His white blood cell count was dangerously low, he continued to spike high fevers despite continuous fluids and cooling measures, and he required round-the-clock hospitalization. Multiple veterinary teams repeatedly prepared me for the possibility that he might not survive. I was told more than once that his prognosis was very guarded and that we needed to be prepared for the worst. He underwent extensive diagnostic testing, including imaging and a bone marrow biopsy, and ultimately required transfer to Washington State University's Veterinary Teaching Hospital for ICU-level and internal medicine care. He remained hospitalized for nearly a week. The drive to WSU was approximately an hour and a half each way, and I traveled whenever possible just to see him during limited visiting hours, not knowing if each visit might be my last. Despite exhaustive testing, no definitive source of illness was identified. Koa ultimately survived due to aggressive medical intervention, including prolonged steroid therapy and the advanced care provided by the critical care and internal medicine teams at Washington State University. His total medical expenses exceeded $12,000. The owner of the boarding facility was contacted on the morning of July 15 by my boyfriend to inform her of the situation and to ask whether any other dogs had been ill during that timeframe, as this information could have assisted with veterinary diagnostics. Although I am the legal owner of the dog and the individual listed on all veterinary and boarding paperwork, the facility owner never contacted me directly by phone or email. I would have expected direct communication with the registered owner during a medical emergency of this severity. To this day, she has never reached out to me personally. Koa survived, but his recovery was long and difficult. He required months of steroid therapy with significant side effects, including excessive thirst, increased urination, and loss of bladder control--none of which he had experienced previously. Initial attempts to taper him off steroids resulted in serious complications requiring further medical intervention. He ultimately required additional long-term medication and ongoing veterinary monitoring. The emotional distress of nearly losing a family member after trusting a facility to care for him is something I would not wish on anyone. Beyond the medical crisis itself, the lack of direct communication with me as the registered owner was particularly difficult. I am not making claims of legal fault or causation. I am sharing my experience. Pets are family, and facilities entrusted with their care carry a significant responsibility. I strongly encourage anyone considering boarding here to ask detailed questions about illness monitoring, emergency response procedures, and communication expectations. I sincerely hope others take the time to think carefully before entrusting their animals to this boarding facility.

I have used Pet Pals for years to take care of my cat. Pam is fantastic and truly cares about my…read morefur baby :) I highly recommend!

Have use them for years, so dependable, and helpful, my dachshunds just love Darren,read more

highly disappointed in the lack of customer service And blatant dishonesty…read more while she does respond to emails fairly quickly, I do dislike being outright lied to. recently purchased two ruff land crates. paid for additional shipping. zero issues. everything up to that points was handled as I would expect. However, when asked for tracking information (several days after the funds for shipping were sent/received) Sarah stated in an email that the courier/shipping company she uses 'does not' have tracking numbers. That sounded strange to me, so I called the company. As I was able to tell them where the shipment was originating from and where it was going, In less than 2 minutes they were more than happy to supply me with the tracking number and the weigh bill information. Unfortunately the lack of professionalism continued and the crates were not shipped In a timely manner. Blame was placed wholly on the courier service and I am left wondering what to believe. I personally would not recommend purchasing from the store, transparency and honesty go a long way In todays day and age, and neither of those things were apparently a priority AFTER the purchase was made. I have no issues waiting for items, however the 12 days for the shipment to be couriered 85 km (with a ferry ride) is rather excessive to me, Unless otherwise stated.

We just love Barks and Rec! They do such a great job on Lola's grooming! She looks fabulous!! We've…read moredone training and daycare as well and we are super happy with everything!!