this is by far the best kennel we've ever used! my dog literally jumps out of the car and runs…read moreinside. the customer service is spectacular. the staff clearly loves dogs and has been so pleasant to deal with. thank you so much

Horrible customer service. Lack of understanding or flexibility during exceptional circumstances…read more I had a trip planned and only had a small window to drop the dogs off. The staff at the kennel were expecting me, and they knew I was driving from Trail to Nelson, which takes about an hour. I left home just after 4pm, because I wanted to give myself plenty of time to get there. They close at 6pm. Unfortunately, I got caught up in accident traffic in Castlegar. The Kinnaird Bridge was closed, and traffic was backed up leading to major delays. There was nothing I could do, and it was too late to take another route. I was frantically phoning the kennel for over an hour to let them know I was still coming, but would probably get there right at 6pm. I kept getting their voicemail, and was hoping someone would pick up or get back to me (they didn't). I managed to get there right at 6pm, but I missed the turnoff and went 4 mins in the wrong direction. I pulled over again and finally got hold of someone around 6:03pm. I let them know I was 8 mins away, but the girl on the phone, said "Sorry, we're closed and my staff want to go home." They would not stay open an extra 8 mins to accommodate me, even though they knew I was driving from out of town, they were expecting me, and they knew I was navigating the highway closure. I was short with her when we spoke, as I was obviously upset, and I still had to drive another hour home with the dogs in the back. My youngest dog doesn't travel well, and he was sick by the time we got home. Three hours on the road, and a quarter of a tank of gas later, the owner sends me an email telling me she was "uncomfortable with my tone" (are you kidding me??). It was a long and incredibly stressful day. Based on their reviews, I'm sure they do great work with the dogs, but based on my experience, I would not recommend this business to anyone.

Thanks so much, wonderful options to remember our pet, caring and understanding, reasonable prices!…read moreHighly recommend

The store itself is a little pricey but in Rossland that's pretty normal. Amy the groomer is…read moregreat!!!

This team of groomers are fantastic! We have a senior dog that is very anxious and challenging to…read moregroom and Meagan is amazing with her. I wouldn't hesitate to recommend any of their team to groom your dog.

We were very happy with the grooming you did on our Golden Retriever - Buddy. He was quite matted…read moreand he wouldn't let us trim his nails. Thank you for taking such good care of him. He is a exceptionally large golden and you were able to manage him. Thank you!

Amazing vet office. Kind and courteous and very gentle with pets. The compassionate care we…read morereceived was in such a stark contrast to Selkirk and Nelson Animal Hospital who's care was abysmal. I would highly recommend using this vet even if you live in Nelson, it's worth the drive. They were so kind and caring with our pet.

Arrow Lakes Veterinary hospital were really good about charging us a butt load for check ups and…read morevaccinations. We had taken our dog to them for the last 8.5 years. Then when he gets sick (the first and only time so far) and needs to be seen urgently (like same day or the next day) the lady on the phone refused to give him an appointment for 3 weeks because it wasn't an urgent nature. I said "are you kidding me? If shitting blood is t urgent, what is???" Why do they call themselves a "hospital" then? She said that the prebooked surgeries were more important. I was so pissed off!!! Our dog was very sick - and they refused to see him in his time of need. Arrow Lakes can pound sand! . NEVER again would I take an animal to Arrow Lakes Veterinary Hospital. Never again!

Dr Kramer is a knowable and caring veterinarian. This is a…read moregreat clinic to help with your pets health issues. She and her staff are professional while being kind and caring. Thanks so much for your help with my whippet Randa. It is very much app

We have taken our animals to this vet various times over the last 5 years. We have had no problems…read moreuntil now. My poor dog has a broken tooth that is surely infected. The vet that looked at her and barely opened her mouth to see the tooth. We went there to get some antibiotics/pain medicine and an appointment to take care of the tooth. The vet gave our dog a rabies shot. No antibiotics or medicine. They charged $80 for the rabies shot and the 2 min "free exam". I guess we did not qualify for their free dental exam. I phoned them today to see what happened and to get an appointment for the tooth. I was hoping maybe they could fax a prescription for antibiotics to our pharmacy. They were very rude to me and belittled my girlfriend. They told me that my girlfriend was "stoned" and was being loud. (My girlfriend has RA and other disabilities that require her to take tons of medicines. So if you don't look right, have money, or look sick, they will judge you and treat you like a leper) After they complained about my girlfriend they gave me a quote for $800 for the x-rays and extraction. We will surely never go back here!

Cost us 3 times what our vet in Grand Forks charges us and did not help our animals, and kept…read moretrying to get us to OK even more expensive tests, and vaccinations, on top of our huge bill. They are a very money orientated business.

The very best veterinary care. Understanding and friendly ...clean and organised. Can't go wrongread more

Thank you so much Dr. Hart and team for years of compassionate and quality care for my pets. I…read morewould not trust any other vet team with my pets! I am beyond grateful for the extreme level of care and options provided when my dog became paraplegic. She is smiling and pain-free thanks to "miracle vet" Dr. Hart and her team. Keep up the great work!

This vet is absolutely horrible. 5 years ago I had my dog cremated there and the people went…read morethrough my dogs ashes and then threw them out. Barely an apology! And then today i took my cat there to be spayed and they charged me an extra hundred dollars for meds that were neither needed or wanted. Just gave the meds and then told me I had to pay or I wouldn't get my cat back. She had also done a similar shitty thing to my friend 5 years ago and actually did steal the dog. I am filing a complaint with the college of vets in bc today! DO NOT GO TO THIS SHITHOLE! PS I only gave them one star, I would have given none if it were an option.