Background Information: This organization offers housing for women and children who have…read moreexperienced homelessness. Some, not all, participants come from Domestic Violence situations, however, this is not a battered women's shelter. Their website boasts about how wonderful they are, but I am here to tell you it is all smoke and mirrors. I lived at one of the two properties they own so I have first-hand knowledge of how they run the program. The housing program gets housing subsidies from the City of Austin, is a Rental Housing Development Assistance Programs, and has some affiliation with HUD. It's worth noting, this organization had ZERO policies in place for anyone with a disability, which is required by law for an apartment complex. They knew my son was disabled because it was on my application for housing and not once did they ask about what he might need accommodations for.
My son and I moved into Saint Louise House's Program April of 2020, right at the peak of COVID. At the time I moved in, we had been homeless for a year, so I was excited to have my own place again. I was quickly disappointed when I found out it had an extremely bad infestation with German Cockroaches that they failed to tell me about until after I moved in. I was told that it was treated recently, but additional treatments could not be provided until businesses started to open up and I understood this. However, I would have preferred to postpone my move instead of dealing with the disgusting roaches for what lasted approximately 8 months. When everything started opening up, management finally got pest control to come in and spray, however, it was just a general spray, not the proper one you need for treating German Cockroaches. For quite some time, I continued to email management letting them know the general sprays were not working and provided numerous pictures of all the roaches. It was at that time I got an email from the then program director stating that Robin Kampermann, the operations director, wanted me to submit a video of the current roach situation because pest control "had just sprayed my unit." By this time, I had sent numerous emails documenting the issue and told her I was under no circumstances going to provide a video. The infestation was so bad, I ended up having to repack my kitchen because the roaches were in my cabinets, refrigerator and in our food. Roaches carry many diseases as well as feces as they travel so roach feces were on my countertops and cabinets, inside the cabinets, my baseboards, floors and wall. This created not only a major health hazard, but a major inconvenience to me and my son, but management still dragged their feet for getting the proper treatments and did not care about the health hazard this caused us. As a result, my son and I ended up having to eat out for EVERY meal which exhausted all my savings of $1000.00. Management did not care one bit and made no resolution to refund my money, despite having all my receipts. I continued to send numerous emails complaining about the roaches and nothing was done about it. I even contacted the chairwoman at the time, of the board of directors for the program, Molly Trexler, to complain and she told me the board did not get involved in such issues. My son, who is disabled, was traumatized by the rampant roaches crawling everywhere, including the walls and floors in our dining room and throughout our kitchen. I called the Austin Tenants Council to see what could be done and was told that it was a reasonable request to move to another unit due to my son's disability. I requested numerous times to move to another unit and was turned down. Management expected me to live in a unit that was a health hazard. Laura Ward, the Executive Director of the program told me it was against their policy to allow tenants to move. She accidentally sent me an email intended for other management employees, and she attempted to recall her email, but was unsuccessful. In this email she stated that she would no longer be responding to my emails regarding this issue and that they should help me relocate somewhere else. Robin Kamperman, the Operations Manager, and bully of the organization essentially refused to provide treatment despite numerous photos of the roaches and feces and email requests I sent. I literally had to raise hell and get the city involved to get this issue resolved. Finally, they got the pest company to do proper treatments, although I was thankful, it was a big inconvenience. All my cabinets had to be wiped down with a particular solution before each treatment and because the treatment was toxic, I could not be in the apartment for 3 hours afterwards. See photos for the rest of the review.