While some important preventative care is covered, their customer service for understanding benefits BEFORE you owe money is abysmal. Healthcare is so broken. read more

COPIED FROM MY ACTUAL REVIEW THAT WAS SENT TO ANTHEM PER THEIR REQUEST FOLLOWING A PHONE CALL TO THEIR INFORMATION CENTER ON 3/10/2026: On 3/10/2026 when I called Anthem, I was immediately transferred to an automated operator, however I could hear someone typing during parts of completing this phase. Once I spoke with DeAnna she was polite and courteous and answered my questions regarding coverage of an upcoming appointment. As far as this conversation is involved, DeAnna did a wonderful job. I placed the rating of two on this inquiry based on my past experience, which was over 10 years ago with Anthem, as well as my current experience with your company as a whole. My current experience is what earned Anthem a two, as my previous experience would not be as high. Over the past 10 years my insurance provider was Aetna. During my time with Aetna our plan was cost effective and covered all of the procedures we needed, with minimal or reasonable amounts of out-of-pocket costs. Also, during my time with Aetna I was never required to be approved by insurance before seeing a specialist or having a procedure unlike Anthem, both in the past, and currently per my conversation with DeAnna on today's date. In conclusion, my current subscription with Anthem was to evaluate your company and determine if the coverage was comparable to my previous plan before making an educated decision whether or not to return to Aetna during the next open enrollment. Having said that I am thankful that I had this experience so early in this fiscal year, it makes my decision much easier later this year. I do hope that Anthem improves in these areas as the majority of my co-worker's receive coverage from your company as they are not provided with the options to change providers at this time. I would strongly recommend that Anthem make a serious attempt to be a comparable company to their largest competitor in this state, at this time I do not feel that they are. read more

Lets start with customer service..... It is BS. You get passed from one representative to another and everything is inconsistent. I am older and have health issues that need to be addressed. My provider has sent in 3 prior authorizations in one month, we have appealed their denials with no luck. I am now off meds that I need and they still don't give a damn. How can a doctor deem something medically necessary and an insurance company deem it is not? I hope they go under....I am moving on... read more

I'm not sure what the point is to pay for insurance that doesn't want to cover anything. I had a telehealth appointment that was made directly through Anthem's website using a company I've never used JUST so it would be covered--it wasn't. Between wait times and poor customer service, it's ridiculous to try and dispute it. I'm simply not paying. This is the only health insurance offered by my employer, otherwise, I'd NEVER elect to use Anthem Healthkeepers. read more

Communication for starters!!! My 22yr old Autistic son has been ghosted by his insurance company. All the providers they have listed don't except his dental insurance. Soon as he aged out and became an adult, they could care less about his dental needs. I wouldn't even give them one star!! read more

This review is for Anthem Healthkeepers Plus; Every ime I call them they are the most helpful, and kindness staff.. I appreciate everyone there doing the best they can do to help me. Thank you. read more

These "extra" benefits are a joke! For period supplies you have to be "6-26 years old" No frickin joke! They promise healthy grocery gift cards but its only for pregnant women. Rip off! read more

The most horrible customer service center. First - took me 7 minutes to speak with an operator. Then I had to repeat ALL the information I had already given. Some EOBs arrive via mail, some via email. The EOBs that arrive by mail are often not on the website. Taken me days to try to see all EOB's still nobody is able to give me a place to go to see all EOB's Cover page of EOB does not include date of visit, service provider or person insured. One EOB will include multiple service providers - so it is very hard to keep track of what has been paid when bills come in. When service provider bills come in , an ancillary service provider EOB may be burried in an EOB for a hospital and very easy to miss. The site has no way to remove or check off EOB's once paid. read more

I'm waiting on an appeal decision for much needed spinal surgery. My surgeon told them how important it is. I'm losing the use of both of my arms. Somehow someone pushing pencils decisions override my neurosurgeon. read more

I would give them a 0 star if I could. Anthem is the most ridiculous health insurance company to deal with. They keep on delaying your claims even when you make their payments on time. They keep on making excuses and they keep on tossing you back and forth with the doctor office so they can buy more time. I have bills and claims due from a year ago and they are taking their sweet time to cover those claim. Get your damn act straight and hire some people who can actually speak and understand English. read more

This company should be shut down. Forcing people to go to ER. Because they gave to have a prior autheration. Before they can proceed with the order. And by the way. That could take 7 to 14 days. So in the mean time. You go without your supplies. Or go to ER. And in my case. The order was sent in on the 5 and 7 th. Called them and fought to get the supplies in need. For almost 4 hrs. With no help from them. So it's to the ER to get an 83 yr of man exposed to ever disease in the world. Just because they can possess the authorization. I have never heard of such bull in my life. BEWARE OF THIS COMPANY read more

Reps hang up on me! Very frustrating talking to these reps who are from Outsourced countries!

Telling me the gas money reimburse is not gonna go through. 15 MONTHS!!! So because a facility didn't do their job it became an issue with getting the money I was owed. Then I was told they only do backpay as a "courtesy" ONE TIME. I didn't receive any notification of that one time when that check came... no letter saying "this is a one time courtesy" plus I've gotten back pay another time so.... Lies?? Just so u don't have to deal with someone?? Got BILLION dollar companies but screw me right!!!??? read more

Limited health care that is too expensive. Doctors are unable to keep their path to save lives and heal. Lives are being lost and people are suffering unnecessarily, because certain medicines, procedures are denied or too expensive. read more

Anthem Healthkeepers are the bottom of the barrel as far as I'm concerned, I was prescribed Mounjaro by my Endocrinologist for my Type 2 diabetes, so I got a sample and it worked really well so when I went to the pharmacy to pick up the prescription, they wanted to charge me over $400.00 so I found out that Anthem puts Mounjaro on a tier 5 level pricing and others have it on a tier 3 level price United Healthcare, Humana, and Aetna and when I asked Anthem to make a tier exception I got a letter dismissing my claim for a tier exception then I appealed that and got the same bs. They told me some bs about Mounjaro being a "specialty drug" which is nonsense. I'm sick and tired of Anthem Healthkeepers. I'm changing my health insurance the first chance I get. read more

Your insurance sucks!! Won't ever let me get mri done. Have to to try physical therapy and medical treatment which does ever work. So stupid

The biggest piece of shit, isn't what you flush down the toilet, but a description of this insurance company, I don't know what there slogan is, but it better not be about putting there patient first, it been a absolute nightmare dealing with them, I hope you take this as a warning to stay the hell away from this company. The 1 Star post is because they won't let me post of piece of shit. read more

Easily the poorest and most expensive coverage I have ever had, and I've had insurance in Massachusetts, California, New York and Pennsylvania. When you call with an issue, they are completely unhelpful. The only way to get any kind of affordable help is to get one's doctor to find the circuitous routes to reasonable prices. Otherwise, on a household income of $40,000, one is expected to spend $7200 for the premium and the privilege of paying over $6000 out of pocket. So they manage to grab nearly half your annual income to pay for your health care, or you just refuse what you can't afford and get sicker. read more

They refused me the home helper benefit just because of one agency that had a rude health care worker that does not understand me as a person with special needs and behavioral health issues. I feel really discriminated, and I have not gotten the care that I need, and they keep on ,making wait too long. I feel this benefit is not worth it if you have mental health and physical health issues. I feel this agency needs to be investigated and researched before signing up. read more

This is our second year on an Anthem HealthKeepers policy. The first year has a large deductible, which turned out poorly. So, I chose a low-deductible plan for my wife and kids. It's just as bad. They marketed it by claiming costs are lower with Preferred In-Network Providers. So, now that we are facing some expensive tests I searched for Preferred Providers and there are NONE within 100 miles. How ridiculous. So, I next asked if they could reveal the negotiated rates (since the cost of these tests could vary by hundreds) and no, they won't share that! She said, well you just have to get the test done and then see what the charge is!! Finally, I have noticed that the Anthem plans have much higher negotiated rates than the Cigna plans we were on for years. After this year is over I will never, ever choose Anthem HealthKeepers again! read more

For Anthem to portray it cares about its members is a farce. They change the benefits offered with little or no notice (like the number of rides or meals to which one is entitled). They contract with vendors with whom they have little control. The medical transportation has been late picking me up for appointments 3 of 5 times resulting in an appointment reschedule and a $50 cancellation fee twice. Unfair!! Athem customer service says they cant do anything about it. Today i had a 2:oo Cardiology appt scheduled and was told to be ready by 1. The driver showed up at 2:02 and my appointment is 12.4 miles away. At least the driver was polite and apologetic. After a 19 minute hold with customer service, I am told this ride still counts against me though I couldnt use it. Way to care Anthem!! read more

Is it possible to rate as 0 stars? From coverage to customer service (each of which are essentially nonexistent), there are absolutely no redeeming qualities of this insurance company. I have held a policy with them for two years and it has been a miserable experience. Most phone calls are an estimated wait time of 40 minutes--in reality you wait over double that. My two most recent calls have been 1 hour, 34 minute and 1 hour, 42 minute wait times...only answered by representatives who represent exactly what Anthem is: unhelpful, unpleasant, and discourteous. If you choose coverage through Anthem, be prepared for increasing monthly premiums, disintegrating prescription coverage, limited network coverage to astoundingly unqualified healthcare professionals, and more fantastic benefits like these. read more

Anthem HealthKeepers - Be prepared to be on hold anytime of any day of the week, no matter what your reason for calling may be. This is one of many examples. - Insurance Near Me

I had Anthem Healthkeepers POS at my previous job. After 1.5 years later, I receive a bill that they didn't cover my preventive maintenance appt. I left that job in Oct 2015, and my previous job didn't cancel my policy until Dec 2015. Calling Anthem customer service line is a fail. They want Aetna to cover the bill, which went in effect Nov 2015. Aetna is list as secondary, due to Anthem telling them I termed in Dec 2015. Yet Anthem won't pay anything! Meanwhile, my credit is being ruined, and my job can garnish me soon, due to this $448.00 bill. The clinic I used is part of my current job alliance. Last time I had an issue with Anthem when I resided in New Jersey. I received a bill 10 months later, after denying a claim. They said I didn't meet my deductible, even though it was my annual maintenance appointment once again! I don't understand why they wait so long to deny claims. I never received an EOB from Anthem for both of these issues ever, so I could appeal them!! read more

Do they really care for you??? When you call to find a doctor, they give you #'s that either don't exist or don't accept...B.S.

Iv been waiting on the phone 45 min. I initially spoke with a guy named Van. Iv been asked my name phone number policy number over and over again only to be left hanging on the line with no one coming back.... I guess this is what this company thinks it can do, deny your claim then ignore your call. Great service...Thanks for nothing! read more

This company is so fraudulent it shouldn't even exist. Last year they sent us an EOB for healthcare our son received, the hospital then sent us the bill and we paid that bill back in Sept. of 2022. Now it's near the end of April 2023 and Anthem sends us another EOB for the same bill, saying they "took a second look at this claim" and now says we owe $350 more! What kind of company makes an agreement, sends you the notice of it, you pay the bill and then they claim you owe more afterwards! What's to stop this evil company from continuing to "take another look" at this claim or other claims we paid 7 months ago or more?? What's worse, there is no other insurance company that shows up for us on the ACA website...what happened to "you can buy any insurance you want" claim, it never happened. I would switch insurance companies right now if I could, Anthem is scum you would wipe off the bottom of your shoe and then throw your shoe away or burn it. They claim almost everywhere is "out of network", it would take a book to write how awful they are. read more

My coverage with Anthem Blue Cross and Blue Shield was terminated 11/31/2013...at least that is what the letter I received from Anthem stated. On December 4, I went to my physician's office to update them on my change of situation. The office manager entered my policy information in her computer and told me I was still active. I called Anthem and my employer representative and asked if I was still covered. Anthem said yes, my employer said no. In asking both why I had the letter stating I was cancelled as of 11/30/13, Anthem said they had no information and my former employer said it was because I was no longer employed by the company. Fast forward to December 10...I tried again with the office manager at my physician's office. Again, she got the response that I was still active under Anthem. I called the customer service number on the back of my card, and was advised that it could take up to a month for the records to be updated between my former employer and Anthem. On stating that I would not be waiting that long, I was told that I might have to. One representative at the office in Richmond stood up and made the situation right. That it took so much effort on my part to get these folks to complete the untying of our business relationship is very frustrating. I would say BEWARE if your insurance coverage through your employer is Anthem Blue Cross and Blue Shield. read more

Anthem is definitely more concerned with their bottom line than my health. My initial dealings were with CareMore, where they wanted to switch up some of my prescriptions. They were annoyed when I said I wanted to check with my primary care physician and never sent the promised report to my doctor. The changes they wanted to make would have been detrimental to my health. My doctor submitted twice a pre-authorization to see a specialist. It has been two months and despite many phone calls they have yet to make a decision. I have been having problems. My pulse ox levels have stayed in the 80's. I have been gasping for air. My primary care physician wanted me to immediately be placed on oxygen. After seven days, Anthem is still trying to decide on an approval. I would recommend this insurance to no one. read more

Good day. My name is Chad Cooper. I've been a member of Anthem for over a year. I've only had to use it once for a regular doctor visit - which wasn't initially paid for by Anthem. I've discovered it to be extremely difficult to make contact with anyone from your company. I suffer from chronic back pain and as a young man and having healthcare means the world to me being able to know if something else terrible happens, I'll have something to fall back on. Lately though, I've read online reviews and from my own experience your company has a serious problem letting beneficiaries be able to get in touch with someone for their problems. I've been trying for two weeks to get authorization on a Functional Capacity Test for disability which is an outpatient physical therapy type job. I've yet to get any clarification on this as I'm still, as of this moment, on hold with your phone representatives. My health is in limbo. Meanwhile, Joseph Swedish makes $13,000,000 a year! Anthem, step it up! There are millions depending on you. As a former health insurance benefits consultant, how you're allowing your company to be run is atrocious. At least hire more phone representatives so we can get a chance to get new ID cards. Also your website and mobile app are ridiculous. Nobody is able to use them to any effect. Check the Yelp reviews. All we ask for is reasonable accommodations. We know there's a monopoly because of Obamacare - you think you can take our money and choose not to aid the millions who depend on you because we have no choice?! read more

I have called anthem many times and they always have a very very long wait time. Two times I waited over an hour until someone answered. First time my sons doctor wanted to change his meds to a higher dosage but health keepers decided that they knew more than the doctor and denied it. When I called multiple times, being put on hold for hours and no one could help me. It is a total waste of time to call them and their grievance department doesn't get back with you. You have NO recourse. Just now called Anthem billing department just to ask about the $40 a month increased payment and why they changed my payment date and she couldn't tell me!!! I waited an hour and 24 minutes for nothing! So frustrating!! I am forced to use Anthem because they have a monopoly on the Danville Virginia area. They should be ashamed of their customer service and how much they charge! read more

Call Heathkeepers and speak to Jermaine IF you want to get rudely hung up on while you explain the purpose of your call.

I currenty pay $179.80 a week yes a week for my wife and I through my employer's plan. That is $9334.00 a year and then I pay the first $1000.00 in any services. My wife also must pay her 1st $1000.00 in services. On top of that they refuse to pay for a prescription on medicine I have been taking for years to help nerve pain in my legs and feet and insist I take a cheaper drug that does not offer me the relief. I now have severe pain in my feet and it makes it hard for me to walk. So due to profits over helping being their being thier motto I now have a hadicap parking permit. I hurt my back last week and since its not getting better, I went to my Doctor yesterday and then to the Pharmacy and guess what the won't pay anything towards the muscle relaxer I need. I guess the $34.50 for the 10 day supply I paid is way too much to ask of them since I pay such a small premium to them every week. If my employer chooses to keep Anthem next fall, I am going to take early retirement, lose some of my social security benefits and just get Insurance through the Government website. Oh and by the way some of my prescriptions are cheaper with the Kroger RX savings card than with this insurance (if you can call it that) THANKS ANTHEM FOR BEING SUCH A RIP OFF read more

30 minutes on the phone to make a payment, listening to question after question, prompt after prompt. The bill says "YOU CAN NOW MAKE YOUR PAYMENT ONLINE!". No kidding guys, it's only 2015, welcome aboard. Went online, nowhere can you pay. 30 minutes on the phone to get a confirmation number longer than my medical ID number. Finally got a rep who said she didn't really know how the website was setup so she couldn't help me. Said she would get someone to help and put me back in the ... queue. Horrible service and setup. read more