Everyone was very kind and they were able to help with everything I needed because I was new to…read moreRichmond and wasn't to sure what to expect. It was my first time having my own insurance and they made it very easy for me.

Wonderful and friendly customer service. Jack Butka was attentive and took the time to break the…read morepolicy down for us. We switched from a major insurance company that was charging us so much more than State Farm. Really wish we had switched sooner. Thank you for taking care of your customers Jack!

Oh ignore the "free gift card," listed as as offer for checking in. BJ knows nothing about it. Also…read moreyou might be better off getting your own insurance. The insurance companies they use will send cancellation notices to DMV even when they draft your account electronically (so it's never late). They told DMV my policy was cancelled (it never was) and caused my license to be suspended. Having with them as an agent for YEARS meant absolutely nothing. I was told basically "tough luck." Do better. If you say you did something you should have documentation of such. Being dismissive of clients and their plight surely won't get you any customers. I'll also make sure the clients I referr md to you know how you treat a paying established loyal customer. 2 weeks later: after cancelling my insurance policies with this company I'm still being auto-drafted. I stood in their office signing paper after paper. I specifically asked of this was all I needed to do to cancel my policies with them. I still have the stack of documents. But I'm still being charged. I don't write negative reviews very often, if ever. They really suck. Take your money elsewhere.

When we first purchased our home, the Bradshaw Agency insured the home. The Andrew Agency acquired…read morethe Bradshaw Agency in 2015. During the 30 years, our home was insured by the Bradshaw Agency and then the Andrew Agency. Ryan responded by email 99% of the time. The mortgage company eliminated our escrow account in spring 2021. Called Ryan and requested that the upcoming October bill be addressed to our home. The result was several email exchanges over this simple request. The attempt to be proactive was not well received. Similar issues occurred in the fall. Our rates went up 20% in a single year without any clarifying conversation or communication. We had one minor claim more than 25 years ago. An email exchange informed us the cost of construction, specifically materials and labor was the culprit. When we chose to terminate the coverage with the Andrew Agency, there was no call to say what to expect or how the termination process works. Gmail sorts messages in sometimes weird ways. The first message went to a spam folder. Ryan's primary method of communication was by email. Our preference is to communicate by phone. Ryan's last email message was very rude. After 30 years under the same umbrella, we expected better. Our business was not valued by Ryan; perhaps because he acquired our business.

Bryan is extremely knowledgeable and very good at explaining very complicated things (like…read moreMedicare) in an easy-to-understand manner! His no-pressure approach really takes the guesswork out of making health insurance decisions...recommend without reservation.

Bryan Gay is absolutely top notch. Medicare, Medigap, Advantage Plans, Supplement Part F, Part D…read moredrug coverage and the mountain of paperwork that came with it was impossible for me to decipher. Bryan broke EVERYTHING down into easily understandable language and answered all of my questions. He was patient, extremely professional and I immediately felt a huge weight lifted off of my shoulders after working with him. With regards to Bryan's integrity; he came to the realization early in the process that in my particular case (under age 65 with special circumstances), that I would be better served obtaining coverage that he could not offer to me at this time. Instead of "closing up shop" as he knew there would be no sale; he made sure that I understood all of my options, knew what other questions I should be asking, and continued to answer the questions I had until he was sure I would be able to navigate the system on my own. I highly recommend him and he will be the first person I call when my status changes.

State farm insures a driver who plowed into the back of a car at a red light. That car hit another…read morecar that hit my car and caused thousands and thousands of dollars worth of damage. State farm, while accepting liability for the car that plowed into the car behind me, says they are not liable for that car then hitting another car that ended up hitting my car. So they won't cover the damages to my car. No wonder insurance companies are so beloved here in America. Terrible company with policies being created a bunch of swindlers.

Both Myra and Michael did a great job of helping me with HO-6 insurance for the condo we've…read morepurchased as a second home in Richmond. Very efficient. One phone call to complete the application by phone, one email to send the quote for review, and one phone call for payment after reviewing the quote, which was very affordable. I highly recommend.

Many thanks to Kathy for creating a smooth transition with my auto insurance needs! Always a…read morepleasurable conversation and experience!

Steve Allen and his staff are fantastic! They respond to your requests quickly. You just can't beat…read morehaving an insurance agent local. I have had insurance with a toll free number and you cant reach any one by phone. Never again. State Farm is GREAT! Highly recommend.

UPDATE I've moved to…read more3 different states since Garner first did my taxes. I'm updating my previous 5 star review to reinforce it. If you are like me and just want to upload your documents and not be bothered non stop or sit in an office for 30 mins while someone preps them silently, just call these folks. I have enough to think about and I don't want to worry or micromanage my tax side of things. I'm simply not an expert and never will be in this area. They've done my taxes (which are quite in depth) for 4 of the last 5 years. I only skipped a year because I thought I should find someone local to me and came racing back. Wherever you live, however easy or difficult your filings are. Just call them. They have an online portal where you can just quickly upload your documents. It takes mere minutes. I want to add one more thing. I recently moved across country and had a tragedy happen where all of my belongings were destroyed in a fire in the moving truck. No taxes weren't the first thing on my mind, this firm reminds, contacts and follows up with YOU. They should be charging for their secretarial level of follow up. It's like having your own personal accountant. I know it's another glowing review but I assure you I have no relationship with any of the folks that work there other than being my trusted tax professionals. You can pay for the cheaper TurboTax or h&r block "pros" but you get what you pay for here. An extra level of service that is unrivaled

Great and efficient tax returns done promptly. I highly recommend! They do their due diligence to…read moreensure that you get the best results.

Raymond is an upbeat easy-going guy who makes my tax season stress free and effortless. I've been…read moreusing him for years and am very happy with the service provided.