Haile did an excellent job with transferring my insurance after a move and setting up new insurance…read morethat was needed. He's a great communicator and responds quickly to any request or question. Would highly recommend!

Extremely friendly and helpful staff. We just moved to the area and needed auto and renters…read moreinsurance. We walked into their office and they were able to answer all of our questions and concerns. We were also given a great price. Thanks for the great service!!

I have been with State Farm for quite awhile excellent company I highly recommend them and also the…read morecustomer service is amazing Thank you State Farm

For excellent rates for your auto, home, or life insuance contact this office! Great…read moreservice...friendly people...I highly recommemd doing business with the Mike Jones - State Farm Insurance Agency on Chamberlayne Ave in RVA.

This is a bad company. We paid our premiums timely, filed zero claims, and they still cancelled…read moreour policy due to missed mails that required an unnecesary change of pipes that were already compliant. Their communication process is dated, and their mailing is unreliable. They should make sure they reach their customers before cancelling policies for no valid reason. This company needs to adapt to the new times, very dated processes and too many intermediaries that don't do their job.

I have had Mutual Assurance Society of Virginia for my home policy for 25 years and never had a…read moreclaim. Recently, 3 of my neighbors were found to have hail damage on their roofs. Their insurance paid to have their roofs replaced. I contacted Mutual Assurance and they sent someone to inspect the roof and told me that there was minimal hail damage, just on the copper part of the roof. They gave me about $1700 for repairing that. Very disappointed in their assessment of my roof. I would not get this insurance.

Mr. Davis Bailey is very professional and courteous. My mother inquired and purchased car…read moreinsurance through this agency and we all had a great customer experience.

From the owner: I will go ahead and follow the word documents design and content layout.domain to use:…read morebaileyautoinsurance.com (will probably just repoint the domain)I will leave client out of all communication.Will send everyone the preview link to check over

Had an oil change scheduled through my AAA app. They had a coupon for up to $74.99 but max 5…read morequarts. My vehicle takes 7. I called to see if they could give me a rough estimate of what I would be looking at out of pocket and dude who answered the phone had zero time for me. Barely wanted to talk. Sounded like he was half asleep. Then I asked what type of oil they used, he said condescendingly "synthetic." I asked about the brand. "Oh they don't tell us all of that, it's just whatever" Ohhhh ok. So what I'm hearing is, you don't want to be at work, you don't give a damn about my vehicle, you'll probably upcharge me and find other things wrong to try to beef up the cost, you think I was born yesterday, and oh did I say you don't want to be at work? Never mind. I cancelled that appt faster than I could count to 10 backwards. No thanks.

Bad at the job, bad at business, and mysognistic -- truly, the trifecta…read more I've been a Triple A member for years and have always appreciated roadside assistance. Three weeks ago I took my car in for an inspection; a few hours later they called and quoted me an $800+ repair including a new belt. I asked a few questions and consulted friends and family before ultimately deciding to pay for the repairs. The next morning when I picked up, the belt *immediately* started squealing. I decided to give it some grace. Three weeks (with a serious and expensive family emergency in between) I returned it today because the squealing had not stopped. Apparently, the tensioner was no longer holding tension, and they recommended a $420 replacement. Here's the bad at the job: Quick checks with friends and other shops indicated that in 4/5 cases, the tensioner pulley should be replaced alongside a belt to maintain tension. Either the tech didn't know this, didn't flag this, or they completely mangled the replacement. Here's the bad at business: Given that this should have been done at the initial point of service, I truly do believe this should have been comped. A reasonable compromise would be to charge me for the parts (quoted as 125, most sites will sell you this part for under $75) and not the labor, as that should have been completed three weeks ago as part of the overall package. And finally, the mysogyny: I don't know cars well and I don't pretend to know cars well: that doesn't make me a mark. For several visits, the AM front desk clerk has been condescending through incredibly routine questions like why they were recommending my tires be replaced so often, and whether a shocks repair could be tied to a recent rear-ending. Today, when I said point-blank that I would not be paying for this repair, he laughed and said, "Alright." I asked female friends for their recommendations on where they go, called a shop closer to my home, and the female lead tech offered to replace the part at cost after this experience. Even though it wasn't her garage's screwup. *That's* how you do both business and the job, folks.

Rude, dishonest, unethical frauds. After a year of insurance with them they came after us asking…read morefor an additional 150% of the previous paid fees for the year that was ended and increased our new policy by 300%. We stopped working with them and would never have if we knew they were going to be such thieves. We want to litigate if they send it to collection, if you're a company that has been wronged by them we're open to a joint litigation, contact me. We're done letting bullies get away.

My company has been with James River for over 13yrs. I have…read morenever had such bad customer services, they are late with certificates, which cause several issues for our jobs. And their employees are very rude and short with their time. We believe in being loyal, but there is a limit!!!!! I know James River has a new owner, it would be nice if he knew how his employees were treating his clients.