Great service and very friendly. Helpful and did great job all around…read moreExplained everything did and results and didnt rush to get done and leave.

When we needed to update our homeowners policy at the same time Jackson was becoming Sumser, Jenna…read morewas on top of the situation and made the transition painless for us. Excellent customer service!

Great experience working with Catherine and the team on a homeowner, auto and special event…read moreinsurance policy. We can count on them to spend time to clearly explain things to us so we understand our policy and we appreciate all the work they do to search around for the best policy for us. Highly recommend!

From the owner: Just as your families insurance needs will change over the years, so will your business needs. We…read moreare here every step of the way. As independent agents, we have access to many carriers, allowing us to find the right fit for personal and commercial client’s needs. If you are looking for individual attention for your personal and or business insurance needs, you have come to the right place. If you are looking for a live person to answer the phone and start working with you, you have come to the right place. We look forward to working with you! Please call our office to speak directly to one of our agents. We will customize your quote based on your needs.

You can rely on Richmond Insurance Services to take care of your insurance needs. Both Michael and…read moreCaryn will provide you with personalized service and review your policies to make sure you are properly covered.

From the owner: Auto/Car Insurance, Homeowners Insurance, Business/Commercial Insurance, and Life Insurance For…read moreGlen Allen, Richmond, and All of Virginia Richmond Insurance Services is an independent agency that was founded in 2011 with a goal to find the best poss

If I could give it, 0 STARS, I would. Watch out for this company. They are the worst insurance…read moreprovider I've ever dealt with. When I applied for coverage online, they gave me a prorated rate. Since insurance companies can electronically check your driving history, I expected the quoted price to be accurate. Instead, in the second month they sent me a notice saying my policy would increase. The following month, they raised my payment by almost $150. I decided to cancel, but when I did, they told me they had taken a prorated amount from the second month and added it to the month I was canceling. Because of this, I didn't receive a refund for the full amount I had already paid. None of this was stated in any written document--only explained verbally after the fact. Avoid this company at all costs.

Unreasonable Driver Removal Policy…read more I contacted Elephant Insurance to remove two of my adult children from my auto policy. One is moving to Washington, DC and will be using public transportation, and the other is living in Europe for the year. Neither drives or needs auto coverage. Elephant refused to remove them unless I could provide proof that they have insurance with another provider. This is an unreasonable and blatant premium-retention policy that forces customers to pay for unnecessary coverage. I was also told this practice is approved by the State of Virginia, which is difficult to reconcile with its clearly anti-consumer impact. Given this, my only option is to cancel my policy. I would not recommend Elephant Insurance. For additional context, prospective customers should review the company's BBB complaint history: https://www.bbb.org/us/va/richmond/profile/auto-insurance/elephant-insurance-services-llc-0603-63394765/complaints?page=1

Iron Bridge office - Corey Fox - is AWESOME! I called maybe less than 30 minutes before the office…read moreclosed (early due to their 33rd work anniversary). She quickly and efficiently handled auto coverage for us. Highly recommend!

Truly appreciate the professionalism of this group!! They have 3 locations. The Midlothian office…read moreis super convenient to my home but all three have great staff. Recently purchased a car and it was handled easily and promptly.

Love it here! The employees are all very nice and you don't have to go through a robot on the phone…read moreyou actually get the talk to real people.

From the owner: At Rodney Cole Insurance Agency you experience local service that provide insurance solutions…read moredesigned to fit your needs. As an independent agency we work with a variety of companies which means more options for you. We help protect your assets and save you money. We also believe it’s important to work with great companies which deliver great rates plus, outstanding claims service and support if there is an accident.

Had an oil change scheduled through my AAA app. They had a coupon for up to $74.99 but max 5…read morequarts. My vehicle takes 7. I called to see if they could give me a rough estimate of what I would be looking at out of pocket and dude who answered the phone had zero time for me. Barely wanted to talk. Sounded like he was half asleep. Then I asked what type of oil they used, he said condescendingly "synthetic." I asked about the brand. "Oh they don't tell us all of that, it's just whatever" Ohhhh ok. So what I'm hearing is, you don't want to be at work, you don't give a damn about my vehicle, you'll probably upcharge me and find other things wrong to try to beef up the cost, you think I was born yesterday, and oh did I say you don't want to be at work? Never mind. I cancelled that appt faster than I could count to 10 backwards. No thanks.

Bad at the job, bad at business, and mysognistic -- truly, the trifecta…read more I've been a Triple A member for years and have always appreciated roadside assistance. Three weeks ago I took my car in for an inspection; a few hours later they called and quoted me an $800+ repair including a new belt. I asked a few questions and consulted friends and family before ultimately deciding to pay for the repairs. The next morning when I picked up, the belt *immediately* started squealing. I decided to give it some grace. Three weeks (with a serious and expensive family emergency in between) I returned it today because the squealing had not stopped. Apparently, the tensioner was no longer holding tension, and they recommended a $420 replacement. Here's the bad at the job: Quick checks with friends and other shops indicated that in 4/5 cases, the tensioner pulley should be replaced alongside a belt to maintain tension. Either the tech didn't know this, didn't flag this, or they completely mangled the replacement. Here's the bad at business: Given that this should have been done at the initial point of service, I truly do believe this should have been comped. A reasonable compromise would be to charge me for the parts (quoted as 125, most sites will sell you this part for under $75) and not the labor, as that should have been completed three weeks ago as part of the overall package. And finally, the mysogyny: I don't know cars well and I don't pretend to know cars well: that doesn't make me a mark. For several visits, the AM front desk clerk has been condescending through incredibly routine questions like why they were recommending my tires be replaced so often, and whether a shocks repair could be tied to a recent rear-ending. Today, when I said point-blank that I would not be paying for this repair, he laughed and said, "Alright." I asked female friends for their recommendations on where they go, called a shop closer to my home, and the female lead tech offered to replace the part at cost after this experience. Even though it wasn't her garage's screwup. *That's* how you do both business and the job, folks.