The firm prepared my tax return for business and personal both state and federal. I would not…read morerecommend or use them again - for several reasons... (1) The firms customer communication was poor throughout the return review and preparation process. My return is straight foward I do not have complex assets or other factors to figure out (could almost use a free software) plus I organize my own receipts, catalog all expenses and uploaded them digitally to their portal. While this should make it easy for them they still managed to justify a multi $k bill to process my return. (2) During the preparation process there was little consultation on key recommendations , such as simple vs complex deductions, paying fees without owing taxes, and was given little time to review final returns as they were prepared only days before filing was due with government then told they were closing office early when I had a question. (3) When I called to provide my feedback to the owner on my new customer experience I was told I was costing them money and that they would hold my filing to ransom for their service payment. Not the typical 15 or 30 day invoice that almost all other professional service firms follow. (4) Beyond an initial free consultation which was generally high level - they had no real recommendations to lower my taxes and with recent tax law changes seemed to be in the dark as to their impact in future years. I would expect a professional tax firm to be more up to speed.

We are extremely happy with the services CPAMD provided. They were very knowledgable with the new…read moretax laws! Bryan took the time to come out to visit us and better understand our business and it's goals. The team provided us recommendations based on current tax laws and guidelines that helped us make decisions and be proactive, instead of reactive. We look forward to working with them again this year.

A business and personal customer for over 3 decades. Staff is very professional, knowledgeable,…read morepractical thinking, and most importantly, honest. The level of personal attention and respect for tradition not found in the larger corporate firms. I would never consider another and highly recommend this company.

Very professional people who serviced my parents for over 30 years. Thank you for the work you did…read moreto help them all that time and I apologize for the misunderstanding.

Been going to this place a few years. I highly recommend getting your taxes done here. I was a fool…read morefor ever going to the block.

recently in my partnership with the MAASIFIED law group, I discovered that there was an error on my…read moreW-2 document that costed Blake Gradek thousands. I contacted Mepham's tax service, and the lady on the phone kept calling me "MARCO" and telling me to "Take My Time" and now i will no longer be using this service.

Hired KFN to do my business tax return as well as my personal taxes. Amazing quality, value and…read moreservice. They reviewed prior years returns and found numerous mistakes and/or missed opportunities and amended them resulting in significant money refunded. We use to use one of the big accounting firms, never again! KFN is diligent, very knowledgeable and ask questions that I would have never thought about which helped save significant. overall 10/10! highly recommend!

Kyle comes across very down to earth but then didn't answer his phone for two weeks after I paid…read morehim. He filed one year of taxes but I paid for two. I emailed, texted, and called. I was stressing out hard because I just dropped $1000 and then was ghosted. He was super responsive in the first few days but then didn't get back to me for weeks. Finally both years are filed. The stress of working with someone from out of state was my mistake, won't happen again. Better communication is key.

I chose to use FPHC because a friend raved about them. I knew that my finances in 2025 would be…read morevery different from previous years, and I wanted to make sure that I was planning in advance and that, once tax season rolled around, my return would be prepared accurately. I started working with them over the summer. At that time, I wanted to make sure that I was paying estimated taxes correctly. Soon after my first meeting, I had an unexpected need to liquidate investments that left me with large capital gains. I received advice about adjusting estimated tax payments to reflect this, which I followed. Early this year, they handled my federal and state tax returns. To say there were mistakes would be an understatement. I ended up having to use one of the online tax prep programs, print out that information, and bring it in so that my return could be completed correctly. None of the information that I had provided over the summer was taken into account - I'm pretty sure that, despite conversations with them and a rather unique name, they have two separate files for me and think that I am two different people. Then I got a letter from the state informing me that they were penalizing me for incorrectly paying estimated taxes. Since my income was not consistent, due to the large capital gains received over the summer, they should have completed a specific form. This form had not been completed. I contacted the office and was told that it was MY responsibility to complete this form - it was not something that they would do for me. You would think that, given the fact that I had to provide them with a completed draft return and they failed to file the correct forms, there would be some sort of concession on fees. Not so - between what I paid over the summer and what I have been billed for the spring, they are getting over $1000. I suppose I should consider this a bargain - if I hadn't done all of the work myself, I would have lost over $3000 in refunds! Needless to say, they will not be preparing my returns in the future.

This firm is very professional and spends time helping and explaining everything to you so you feel…read moreinformed. I had a previous accountant that just threw everything together and never went over anything with me to make sure it was accurate. Scott Storz is who I deal with here at FPHC and he is great! I feel confident that things are correct when I use them. Highly recommend.

Made a great decision to work with Mariola Staszczuk. She was just Awesome! I've worked with many…read moreAccountants and by far she's The Best! Very organized, friendly, had a great smile & very Professional. Overall, it was a very pleasant experience, would highly recommend for tax services!

I went here to do my taxes for the first time. I am a mailman in Palatine so I have been in almost…read moreall tax businesses in the city. This place is awesome! Front desk receptionist was polite & courteous. The individual who did my taxes was very professional, intelligent, efficient, & polite. 5 stars! I was in and out in less than a hour. Comfortable environment with a great staff. I will be returning and telling others about this place!

Been running a business for 10+ years - this was FAR and AWAY the best experience I have ever had…read moregetting my business tax return completed.....took a fraction of the time for a fraction of the cost

From the owner: The Tax Shoppe is celebrating its 35th year in Lake Zurich. Our promise of personalized,…read moreprofessional service has been our secret for success serving three generations of clients in Lake Zurich and the surrounding areas. Our niche is the client between the CPA firm and the seasonal tax service storefront. We are available year-round.