We had a great experience with Floor Coverings International - Cleveland South. We selected our…read moreflooring in the showroom with sales representative John, who was professional, knowledgeable, and excellent to work with. Communication was clear and consistent throughout the process, including coordination with both me and our Trade Pro insurance intermediary. The entire team was highly professional and very knowledgeable about the products and installation process. Scheduling was convenient and flexible thanks to service manager Nick, which made everything run smoothly. The installation crew was outstanding -- Daniel and Samuel were courteous, efficient, and delivered excellent workmanship. They kept the worksite clean, worked long hours, and made sure the job was completed on time. The finished result looks amazing. We would absolutely recommend this team and would use them again without hesitation.

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

I think this is the 3rd time I have purchased carpet from Callahan's. Jerry brought samples to my…read morehouse after I emailed him a couple photos of my kitchen, and I found the perfect carpet from the samples. The man who installed it did a great job, and I'm totally thrilled with the results.

The worst company I have ever dealt with concerning carpeting. First they installed poor carpeting…read morein a new built home that only lasted 3 months. (blamed Shaw) Warranty claim won, then they sent the wrong color carpeting for replacement and told us we would have to wait another 2 weeks with no compensation for all the prep work we had to preform and the carpet that their installers already removed.. All we received was the blame game everything was Shaw's fault even though they didn't check the carpeting when it arrived at their warehouse prior to sending the installers. I would advice if your contractor wants to use WCCV demand another company.

From the owner: About Us WCCV was established as a family-owned and operated business. We have been installing…read morefloors since 1954 and have installed quality flooring in more than 30,000 homes in Northeastern Ohio. We cater to hundreds of new construction home builders and property management companies as well as residential homeowners working on remodeling projects of their own. In 2017, WCCV joined Artisan Design Group (ADG), a national flooring company. This union gives us greater buying power that works for you, our valued customers! Today, we install more floors for more builders and property managers in Northeast Ohio than anyone else and specialize in all types of flooring. Our design centers are stocked with thousands of flooring choices and staffed with the most knowledgeable interior designers in the area. In addition to our builder services, we also replace the flooring in over 3000 apartments per year and have completed over 20 new construction multifamily projects in Northeastern Ohio.

Klassic Floors refinished a 712 sq ft area for $10.29 per square ft., not a good value. The floor…read morerefinishing experience resulted in additional expense and inconvenience to repair my antique front door. The floor looks nice but not worth the price or hassle with the crew.

Last year we decided to renovate our kitchen and get rid of a large amount of our carpeting and…read morehave hardwood floors installed. Our neighbors had a great deal of success with Klassic Flooring. After consulting with Sue from Klassic Flooring we knew we had made the right choice. Our new hardwood floors are beautiful and more importantly my wife who is very particular is extremely happy with the results. The Klassic Floor workers are professional, courteous, respectful and fastidious. We were so pleased with their workmanship that just last week we made the decision to replace more of our carpeting with hardwood floors. Again the results were amazing. Great job.

We're thrilled with our new flooring! We ended up going with luxury vinyl, and it looks amazing…read more The consultation was easy, and Dave was very patient throughout the process. The installation went very well. My only one very small complaint is that since we were having almost the whole house done, our home was practically unlivable for three days (and nights). The work flow was spread out among the house rather than completing each area separately. While I understand the idea behind this process, it made living in the house incredibly difficult for those three days. I would have preferred that at least the main living area be completed entirely so that in the evenings when the installers left, we could have some semblance of normality. It's really a small complaint though in what was otherwise a job well done.

I was rudely told that they did not want to take my flooring business because it was too much work…read moreand it took me too long to decide. I had water issues and had to wait until waterproofing was done before flooring could be done. Next Step was very put off that they quoted and brought me samples a couple times and it took me too long to award them business. Sorry...some things you can't control like timing. Poor customer service and poor responsiveness when I tried to connect just don't fly in this world of many other carpet options. Happy to take my business elsewhere where it is appreciated.

I am so happy with the ceiling repair and painting services I received! I would recommend for…read morefuture projects and will be calling them as well. We had a little bit of a family emergency during a scheduled time and they were quick to reschedule and very understanding! I appreciate the flexibility and communication!

Prompt. Efficient. Great job. Personable Will call again for…read moreanother project. Good value.

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson. 5/20 they say this isn't how they do business but I think it is. I have gotten NO WHERE with customer service.

Service was great. Nothing unexpected. They listened to what I wanted done and were respectful and…read morethorough. My carpets haven't looked better since they were new. Other company's we've used were in and out in 1/2 hr. Quality Clean took their time to do the job right. A week later, carpets still look great. With other companies, my carpet needed and another scrub after a week of use. I will definitely use them again and recommend their service.

Had Van and crew from Quality Carpet out to clean my carpet-I"ll make this short Prompt…read more Professional Perfect. Looks new. State of the art technology using self contained equipment. Thanks guys!!!