I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

I think this is the 3rd time I have purchased carpet from Callahan's. Jerry brought samples to my…read morehouse after I emailed him a couple photos of my kitchen, and I found the perfect carpet from the samples. The man who installed it did a great job, and I'm totally thrilled with the results.

We had a great experience with Floor Coverings International - Cleveland South. We selected our…read moreflooring in the showroom with sales representative John, who was professional, knowledgeable, and excellent to work with. Communication was clear and consistent throughout the process, including coordination with both me and our Trade Pro insurance intermediary. The entire team was highly professional and very knowledgeable about the products and installation process. Scheduling was convenient and flexible thanks to service manager Nick, which made everything run smoothly. The installation crew was outstanding -- Daniel and Samuel were courteous, efficient, and delivered excellent workmanship. They kept the worksite clean, worked long hours, and made sure the job was completed on time. The finished result looks amazing. We would absolutely recommend this team and would use them again without hesitation.

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

Exceptional customer service! My small silk rug began to fray on one end and I was thinking I was…read moregoing to just have to tuck it away and never use it again but after doing some research on local oriental rug dealers I decided to try Hudson Oriental Rugs to see what they could do for my poor rug! My first encounter with Nadeem was not just pleasant but like we had been good friends that hadn't seen each other in ages. He was warm and caring and walked me through the choices on the best way to fix my silk. He said it would take about 3-4 weeks since he does all repairs by hand... and it was exactly that time frame! I got a call and set up a time to pick up my rug. I was extremely pleased with the repair and the outcome. My rug is back out and being used as it was intended! I highly recommend stopping by his shop. Even if you are not quite ready to buy, Nadeem is knowledgeable and very friendly and comfortable to work with. Thank you Nadeem!!

We were rug shopping yesterday and stopped in. The rugs are beautiful and priced fairly. Nadeem…read morehelped us and was friendly and knowledgeable. We ended up going in a different direction but not because of any failure on the store's part. My only complaint is that when we arrived, the door was locked even though it was during open hours. We knocked, and Nadeem let us in. Afterward, we went across the street for some coffee and saw another couple trying to go in, but Nadeem had already left. So if you want to see what they have, you might want to call first.

Extremely lazy to call anyone back. I have had to call them maybe 5-6 times and email and text…read moreleadership. They could care less about you as a customer. Business must be good there, because they do not need my current or repeat business.

I commend everyone on the Calvetta team for working with us on this. We had a small job but it…read moretook a lot of man hours and I'm sure it wasn't worth Calvetta's time to even carry it out. We requested to have a stair nose replaced on two steps with a vinyl that isn't made anymore. It took weeks but Jason in the warehouse hunted high and low for a matching piece. The first attempt didn't look right and Patrick, the installer, strongly recommended to keep looking because I would have hated it in the long term. And he was right. Everyone I worked with, particularly Joey, Amanda, Gina, Patrick and Jason, went the extra 10 miles to make sure we were kept in the loop and got the stair nose we needed. Patrick installed a perfect option and we couldn't be happier. The price was good, too. This small job landed you customers who will sing your praises to everyone and will definitely hire you again.

We've had them before they installed the living room carpet a few years ago , we are in need of…read moreredoing all the bedrooms. Yesterday after a phone mishap we got new carpet installed, value was good , installation went smooth . One bedroom down 2 to go , Diane worked with our budget . Locally owned store .

We needed 1000sq ft of pad installed in our flooded basement and contracted with Carpet Remnants…read morebased on their assurance they could install within a week. When I called to check after four days I was told they couldn't do it because their installers "would rather lay carpet than just a pad". Very unprofessional and very unreliable. Also their price was ridiculously high. It was obvious that someone made the decision they didn't want the job after the commitm was made. Buyer beware!

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

This will be my 43rd year of using Arslanian Bros. and my second home. This should be the best…read morerecommendation I could possibly give for this fine company! Dick Spurney

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson. 5/20 they say this isn't how they do business but I think it is. I have gotten NO WHERE with customer service.