Amy was extremely helpful throughout the entire process of setting up internet service. She took the time to answer all of my questions, explained the available plans and pricing clearly, and helped me understand the installation process step by step. What stood out most was how respectful and professional she was. She consistently used and respected my chosen name, which meant a lot to me and made the experience comfortable and welcoming. Amy was patient, knowledgeable, and provided detailed information that helped me make an informed decision about my internet service. Excellent customer service from start to finish. Thank you, Amy, for going above and beyond to help me! read more

I was a loyal customer of Antietam Cable/Broadband for 9 full years, always paying my bills on time and without any issues. When I sold my house, I promptly called to cancel the service and arranged for equipment pickup. The technician who came out confirmed everything was settled and the agent on the phone explicitly told me that I would receive a check in the mail for any remaining credit balance on my account. Months went by with no check arriving, and no bill or statement ever showed up either. I assumed everything was closed out properly. Then, out of nowhere, I received a notice claiming I owed $20 for equipment not returned and that it was sent to collections. Instead of resolving this simple matter or even sending a proper final bill, they escalated it straight to collections even though they had my telephone number and forwarding address. This is how Antietam treats a long-term, paying customer? Over pocket change? It's absolutely ridiculous and shows a complete lack of customer care. To make it worse, I had even referred the new homeowner (who bought my property) to Antietam, thinking they were a decent local provider. Never again. What a disgrace of a company. Avoid if you value fair treatment and basic accountability. I urge anyone reading this to think twice before signing up with Antietam Broadband. Loyal customers apparently mean nothing when there's a tiny balance to chase. read more

I wanted to say that I had the easiest and most pleasant conversation with a customer service rep by the name of Lois. She was very courteous and took her time to answer all my questions and helped me with my needs. I was very satisfied at the end of my call. read more

Fallon helped me get the best internet package; both regarding price and performance.

Virtual Assistant is no help and its pointless when you really need a HUMAN to speak to, cant even do anything on the account page

Fallon was upbeat and super helpful with information about services available. She answered questions and offered suggestions about services available. read more

Great service received from Amy- Antietam. Antietam team, please keep giving me great and faster service. read more

Had an incredible customer service with Lois J Noll for setting up my new broadband internet home service. She was patient, answered all my questions, and walked me step by step through the process. I couldn't be more happier with how my call and service of set-up went. Thank you, Lois! read more

This firm has been just terrible to deal with in my opinion for the past several years. They have installed broadband services in my community and have damaged my property, sidewalks and my existing Xfinity services with their 'work'. They leave trash and debris behind for me to clean up. They always say that they can do whatever they want to because they have an easement. They come back over and over, again and again to the box nearest to my corner property supposedly adding customers and general inconvenient tinkering around. I wonder if anyone else in these 21784 areas has had this much damage, stress and aggravation from these folks. Have they been class action sued? In my opinion they do not care what damage they do to existing homeowners that are NOT their customers. read more

Cristian P. assisted me with setting up service. He was very polite and professional. He explained everything using language that I understand. Thank you! read more

Customer svc. was good i had a pleasant experience talking with Lois , she very courteous and knowledgeable , Thank you

Amy did a great job helping me. She resolved my issue quickly and went far beyond. I had a wonderful experience, and I feel I can reach out anytime and get excellent service. read more

My internet service worked for one hour. Been down for days with no etr ip address issues that they cannot resolve. They are not ready for prime time. Going back to Xfinity. read more

Nightmare getting service delivered to my house. On the day of the install, no one showed up. I called cus service, just to inform me I have to finish my account setup. After three week of waiting. Now I have additional 3 weeks to wait. I was on the phone with them for 2 1/2 hours. they tried to this on me, for not meeting with the install tech for pathway for interduct to my home. So after talking to the manager and investigating. Engineering had an issue. Crazy, my whole day shot because of this ! read more

Very nice chatting with Leslie today. She was very knowledgeable, helpful and courteous.

I just got off the phone with and talked with Lois. I had a problem with my bill and she was wonderful. She talked step-by-step and help me get the straightened out.It was a pleasure talking to her. I her five stars. read more

Called Antietam Broadband regarding a transfer of service and spoke with the most amazing customer service representative that I have encountered in a very long time. Amy was very knowledgeable, helpful, efficient, and personable! I used to be a CSR for a mortgage company, so I am well aware of the type of person it takes to be a valuable CSR for a company and Antietam definitely has one with Amy. When I receive exceptional CS, I like to give credit where credit is due. Talking with her and her taking care of what I called about was so easy and like talking with a friend. It wasn't like a lot of companies CS now days that makes you feel like you are interrupting their day or they have an attitude from the start. In my opinion great CS is a value in itself! Thank you Amy, your help and time was greatly appreciated! read more

Amy helped me with changing to fiber from my current cable. She simply reinforced my thoughts of using a local service provider. She has been with the company 18 years which says a lot about the company . The few times that I have needed help they have always been easy to talk with and quick to respond. read more

very helpful and professional in helping me with the issue for payment. Thanks so much

It usually works fine but every couple of months the cable goes out for more than 24 hours.... Its infuriating and when you call they will gaslight you and say it's all right!!! That's happening now.... There's no signal and they've left for the day!!! It's been off all day and it's the weekend!!! read more

Tabitha was very patient and understanding today when I called to cancel my services with Antietam Broadband. After carefully considering the options Antietam offered and services offered by other providers I called her back to advise her that I would continue my internet and phone service with Antietam. She was very appreciative and very patient with me once again. Antietam Broadband, this lady is a keeper! read more

I just had the best experience with Alaina - a customer service rep. She was absolutely fantastic and extremely helpful in getting my issue resolved. read more

Joslyn was such an incredible help! She was so attentive and helping me to navigate which service plan would be the best and most appropriate one for me! She was truly a delight!!!! read more

Just a great experience setting up my new broadband account with Alaina at Antietam. Talking to a real person, and personalized, relational service is so rare but so encouraging. My current provider is about impossible to actually communicate with - but the prices at Antietam are much more sensible and the plans are more practical as well. So far, nothing but a relief to deal with a person like Alaina and a company like this one. read more

Tabitha did a great job helping us understand our account options. She was efficient, friendly, and knowledgeable. Thank you! We have used Antietam for over 4 years and always had good experiences with their providing internet. read more

One starters they are a monopoly and charge way higher prices than they should be charging. They have the worst WiFi that I've ever experienced. Their service is fine at best. My electronics are always crashing due to the internet and I just bought a new router. read more

best customer service. very happy with the way how Belinda handled my questions. thank you!

We recently changed to Antietam Internet for a faster speed and television. Every person we dealt with was fantastic. First Ashley (?), at the desk, explained everything that was offered and helped choose the best for us. Next, Casha, who came to install the new internet, was so helpful and patient. Casha took time to answer all our questions and helped us get everything set up and ready to use. Last Jocelyn on the phone, kindly answered some follow up questions I had after installation. We are pleased with Antietam internet speed and service. read more

Amy was outstanding. Company could use more like her. The wait times to get to her was about an hour. Overall Amy was excellent read more

Tabitha Holman helped me out. Her customer service is top notch. She was able to get me scheduled and answered any questions that I had.

Tabitha was amazing ! She answered all of my questions and addressed my concerns. Thank you Tabitha and Antietam

Antietam Broadband is a joke of a company and should be embarrassed at how backed up they are. The most recent storm in Hagerstown that knocked out a lot of customers' wifi should be a wake up call that their organization is obsolete and a dinosaur in a world of newer, better, and faster Internet and service providers. As my family and I buckle up for a week without wifi, we'll use that time to search for a new provider. read more

I have not conducted any business with Antietam Broadband, but It appears that they will not extend service another 75 yards down our road to connect us. Not enough money to cover all of Streaker road, I suppose. But they did return a phone call to tell me "maybe next time." read more

I would leave 0 stars if I could. They are very unreliable, charge way too much and service sucks- the trifecta. We are finally getting options in Hagerstown and these people will be out of business. Don't waste your time or money with these bozos. read more

Garbage! Don't waste your money, service is slow and unreliable! I'm going right back to Xfinity, this fiber is a joke.

I wanted to be happy with Antitetam broadband- and I am struggling. As they installed fiber optics in the area, I finally decided to go forward with it- because I was told eventually they will not have thier standard service. I was told my price would not increase. When they arrived to install the new service- I was told the farthest they could get it was in my garage and they ran wires up and over the doors and ceiling. The installer finished and gave me two routers to install inside and he made suggestions on where to put them. Then my bill came- and there were additional monthly chargers for the routers. When I called to question the bill- the person said she could not do anything- and I asked to speak to a manager. I finally did speak to one after some phone tag and she told me- if I wanted to return the routers I could- but I should check my service ability first without them. I also asked about the much lower price new customers get for thier service which is guaranteed for 3 years- and she did not address that at all. Overall I felt like there was little concern for my fustrations. I wish we had an alternative. read more

We called to upgrade our service. Tabitha Holman was very personable, helpful and professional. She answered all of our questions and sent a follow up email for a different question we had during our chat. One of the best customer service calls we have had in a VERY long time. Thank you, Tabitha. read more

Tabitha was great very cherries, answered all questions this is one reason I hate doing reviews if this isn't enough, I well

Yesterday, I put my name on the wait list for Antietam Broadband and I was called the same day. Tabitha H. was absolutely wonderful in helping me with my internet order. She was kind, very knowledgeable and we shared a few laughs. Great customer service! Thank you, Tabitha!! I am so looking forward to my internet with Antietam Broadband. From April Sue in Taneytown read more

I needed help with switching to fiber and I was lucky enough to speak to Lois Noll who was very helpful and also VERY nice!