While other customers have had positive and satisfying experiences with this vendor - our personal…read moresaga has been much different. Our review is solely based on what we have personally and individually gone through in utilizing this sub-contractor. We needed custom cabinets for two basement bathrooms on a new home build. MJ Design was recommended to us by the folks that did our granite countertops. We set an appointment, and Jared came out to our home for an initial visit. We identified our needs and shortly thereafter we received an initial quote. Much to our surprise, the price was well above our expectations, yet we felt like Jared's initial "sales pitch of being a perfectionist" and considering customer support & communication with the client" two of his highest priorities - we swallowed the bitter money pill and paid approximately $9,000 for two, bathroom cabinets.- signing the verbose and somewhat occluded work order/authorization (here, like pretty much every other homeowner we trusted in good faith that we not only would be taken care of, but more importantly we would have a credible voice in the event something went astray). During our initial design visit we unequivocally expressed and explained to Jared what specific stain we wanted on the cabinetry to the smaller bathroom. Jared assured us that he could produce what we requested. At no point did he provide either a sample or even a photo of what "ebony" stain would look like as a final product. Our primary requests where to ensure that the expensive walnut grain would be clearly seen through the stain - Once again we put our faith in him as the expert he proffered to be. When the cabinets arrived for installation - it was immediately apparent that there was a problem. While the larger bathroom cabinetry was fine, the smaller bathroom cabinet was stained a dark, pitch black and not in any form what we originally agreed upon. That same day and before any installation occurred, we notified Jared of the problem, we stated our preference - that the problem cabinet was not to be installed, that it be taken back to his shop and fixed as to what we expected/needed. His immediate response was to have all the cabinets installed and we "could work things out later", so once again - with concern now growing, we allowed for the installers to do their job. What followed as one might identify as a "remedial effort at reaching an acceptable solution" instantaneously decomposed into overt events of "doubling down and falling back on what was requested per the work order/authorization" - now days after the installation had occurred Jared produced a definition of "ebony" a definition which was unknown to us when ordering - as a point of interest it was at this time that we found that the specific language found within his work order/authorization is crafted in such a unilateral manner that it leaves the customer without any significant legal recourse- should you elect to undergo a contract with this individual, it will be to your greatest benefit to read every single word in the fine print. This obvious a case of "Buyer Beware". Jared did come out to our house and see the problem for himself. At that time, he let us know that the outside panels of the cabinets would have to be made anew, and that he shouldered "part of the responsibility - during that specific conversation" (at no time did he identify or assign any additional expense for us). We were left with the expectation that the new cabinet panels would arrive shortly and be installed as per our original work order/contract. After his visit - we received an email for a change order and an additional $800.00 charge for the new cabinet panels. This is when we witnessed in fact what "perfectionism and customer support" truly mean in this venue. For two weeks we texted, called and emailed. In every single one of those communication platforms, we optimistically searched for a way to reach an acceptable solution (our intent has always been to help protect the brand name of those folks who take great pride in the quality of their trade). The few replies we received, unfortunately contained (once again) the same verbiage of "what was ordered" and the menace of possible additional costs that (according to the contract) he could, should he wish, bring forth. Just to further clarify, I am quoting his last email to us: "There is no use going back and forth, this will be my LAST email". How would you feel as a dissatisfied and frustrated customer? Home building is stressful enough without these gauntlets. How we wish that our experiences with MJ Design would have been different, the real irony is that they very well should have. M&B J Alpine, UT.

Jared came to my house and replaced two 21-year-old hinges on my kitchen cabinets that had worn out…read morefrom lots of use. He didn't charge me a cent. What great customer service. He also designed cabinets several years ago in my basement kitchen and did a great job!

I was looking for a specific sized strike plate and they had one left over from another job and let…read moreme have it for free. Great service!

I had Tanner Glass fabricate and install a transom glass above shower door to seal it knowing that…read morewe were converting it to a steam shower. They mis-cut the panel and left the job with a 1/2" gap that allowed the steam to escape between the door frame and transom. Took months and months of calling to get installer to return with wrong seal and steam is still escaping causing the entire room paint to be damaged due to the humidity and now needs to be sealed and repainted. Tanner's owner refuses to communicate or return calls - very poor customer service. I already retained an attorney to sue them for my out of pocket expenses -

This place does amazing work!!! And much quicker than the other places I checked out. I worked…read moredirectly with Jody who has been in this business for decades. He was a joy to work with. He was knowledgeable and so personable. I was excited and nervous about ordering a custom bed. In fact I had been warned not to do it because you did not know what you would end up with in the end. Jody eased my concerns and instilled trust in the process. I could see their products were amazing and when the bed was delivered it was STUNNING! Really excellent craftsmanship and I could see that the things I had mentioned were important to me were reflected in the piece. It felt like Jody and his team built this bed keeping in mind the details that were specific and important to me. I couldn't be happier with Utah Mountain Furniture. I will absolutely use them again in the future.

DO NOT USE THIS COMPANY! You will be wasting your time and money to have a poorly installed…read morebathroom experience. Please look elsewhere. So from start to finish this process took 5 months (though arguably I'd say it still isn't done). The communication was terrible from the get-go. For example "Hi Taylor, this is XXX with Whitewater. Your installer will arrive tomorrow between 2:00-5:00" So, at 5:20 I text them " Hi XXX. No one every showed up.... Can we get an update". They respond the next day how they are sorry they had left the office and asked if the installer ever got there. They did, but it was well after 6:00. They never called to say they would be late, no update, nothing. They don't care about or value your time. One day they just showed up un-announced, and we had dates moved because of conflicts that came up the day before. It was terrible. The first installation (yes, you read that right, it was so bad they had to come back and do it again) we had massive gaps between panels (over a quarter of an inch), poorly printed panels (white coming through because the print caught and split during creation), cuts that didn't fit and left spaces. It was incredibly amateur. They didn't bring enough material to finish wrapping the window so they had to come back. The man who came back was appalled at the first job and said "I'm going to redo it. We need to cover the gap between the panels, this was printed poorly, etc." He called it out. He was embarrassed by their work. So he comes back and redoes it. Now I'm looking at his work, and it's still absolute garbage. The whole top edge isn't sealed, meaning we could easily get water behind there and have incredible damage. They didn't even finish fully wrapping the top. There are gaps between the wall and the shower walls where I can fit my whole pinky. Part of me wants them to come back and fix their shit, but I'm so done with them that I'm going to hire someone else who is actually qualified and will do the job right the first time. We have 2 more bathrooms that need to be redone and we will certainly not be calling Whitewater. I really hope this encourages others to do the same. They don't deserve your business.

I bought a house ten years ago that had been in foreclosure for two years. One of the showers had a…read moredefect which caused leak due to lack of use over two year period. I called them to get a quote to get it repaired. They came out and said they had looked it up and it was a job they had done 7 years earlier so they redid the shower at no cost even though I was not the original buyer. I have since used them do do 6 more showers/bathtubs, top marks on all projects.

My husband and I went for the first time a few months back to get a nut and bolt and windshield…read morewipers. We bought the wipers and somehow didn't pay for the bolt or went back into get it. I believe the owner was there at the time because he gave us the bolt for free (even though it may not cost much and as a welcome to town gift). He also provided a few suggestions on how to fix our ottoman leg of which was a cheaper option for us - this was a nice gesture and showed some honesty. Overall, when I've been back, the employees are friendly and helpful and it's a place to go to if you need some hardware or car parts.

If your needs are specific, this firm can do good work. Per the owner:…read more"We are a full-service luxury product business, and our products pricing includes the time for our services. Per our conversation last week, our business model is not to compete with box stores, but provide ultra-premium and luxury products that require a greater level of research & customization to ensure it not only meets technical parameters, but also the design parameters."

They have more caster wheels carts and moving equipment available than anywhere I have seen. If…read morethey do not have what you were looking for on the floor. Just bring it in and they will happily find you a replacement or something that will work just as well. every time I have worked with them they have been extremely helpful in finding the parts needed for my project

A-1 Casters has an excellent selection. And the helpful staff is a pleasure to deal with. I had to…read moreorder some materials for a custom project, and Mike got me a great deal on *exactly* the parts I needed! Thank you, A-1, for all of your help!

This store has so much to offer. The staff are always so helpful and nice. Ther merchandise is…read morepriced right and the sales are fantastic. We shop here often and have always been very pleased with our purchases.

All sales are final, at least let your customers return something the store credit if you're more…read moreworried about money than customer mer service. I made a purchase on a Tues, brought it home and it didn't work out. Returned it on Thurs, same week, and was turned away :( My first and last time shopping here. Sorry I missed the "all sales are final" printout that was pointed out to me "only" when I attempted to return the item.

We contacted Reid Erekson in April, 2023 , as a result of a horrible remodel by a contractor of our…read morecondo in Park City that had to be demoed again and begun over. Reid came up in a snow storm to give us a bid on a shower and countertops/sinks for the bathroom and kitchen plus demo of bathroom and kitchen and installation of sheet rock. Since we had to replace the cabinets again that were damaged from the previous contractor, Reid was in continuous contact with the cabinet contractor and the job went smoothly and was completed prior to the proposed completion date. Erekson Encounters is AWESOME, the work is perfect. Reid is old- school which is extremely hard to find these days. Reid was so easy to work with. He kept me updated constantly during the installation, and there is no one better. Erekson Encounters is who I would use again. I highly recommend them!

We wanted to update our kitchen, and expand our countertop. Our existing counter was 20 years old,…read moremade it Corian. We couldn't find a color match anywhere, and we're going to settle for the best complement we could find. We had gotten a quote, and we're considering moving forward, when someone suggested contacting Reid Erekson. I was told "Reid is THE guy for solid surface counters." He did NOT disappoint! Not only was he able to match the color, but his price was considerably less than the other quote. Great guy, great work - try him!