My wife and I received a goose-down comforter from Macy's for our wedding from our employer last…read moreyear. It was over a 1,000 dollar comforter. Key word is WAS... So we decided since it had been a year, we would get it cleaned. Little did we know that Porter's would ruin the most expensive gift that we received and on top of it all, charge us 85 dollars to ruin it. The comforter was dropped off at the Mansfield Rd location. When I received the text to get it, we rushed up there because we missed our comforter. We pick it up and drive back home. We get it out of the package and unfold it. All the feathers are on the bottom half and the top half is flat. First thing to tick me off. Somebody had to handle it to fold it and you don't have the guts to tell us that it went in even and fluffy and comes out looking the way it did. You just charge us 85 dollars, take our money and let us walk away with it thinking that everything is fine. So we get back in the car and drive back up. The lady at Mandsfield Rd (really nice and apologetic...maybe Linda Crawford at Porter's could take a lesson from her, but more on that in a minute) said she would tag it for a re-do. 5 days later, text comes through that it is ready. It's Friday afternoon and we are close, so we swing by. We also check it this time and the nice lady tells us there is a note. She reads it. I really wish now I had gotten a picture of the note. It basically stated that the feathers went to the bottom but could not go back to the top because the squares were sewn down. Now I am not a rocket scientist, but I can tell you this, if the damn squares were sewn down how in the hell did they make it to the bottom? I guess wet feathers only travel one way. The note also said that it was not goose-down but it was micro-fiber. The pictures in the comments I am going to put proves that is a lie. At this point we are devastated and read that sometimes you can put the comforter in a dryer with tennis balls and it will balance itself out. So we drive straight to a laundry mat and try this. It did not work. So we wait through the weekend. Monday morning my wife calls the home office on Benton Rd and talks to Linda Crawford. She explains to Linda everything I just typed out. Linda's response..."That sucks". THAT SUCKS??? REALLY??? It more than sucks. So Linda tells my wife that she would talk to someone and get back to her in the afternoon. My wife calls back late in the afternoon and Linda is nowhere to be found evidently. She leaves a message for Linda to call back. I then pick up the phone and call 318-742-1097. This number gives you a directory. I type in MAR for Mark Porter. He does not answer. I leave a message for him to call me because nobody seems to be able to call my wife back. We wait until late Tuesday morning and my wife calls and gets a hold of Linda. I still have never heard back from Mark Porter BTW. Linda tells her to call the plant manager. She then calls Russell Hall at 318-638-4228. Russell then proceeds to give her some of the same BS that was left on the note and adds that if they don't feel comfortable cleaning something, then they will not...So I guess if you are trying to cover your back side, then what you are telling my wife is that in 30+ years of business, we brought Porter's the very first goose-down comforter to be dry cleaned??? He also is a comforter guru, because he states that it was a manufacturer defect. How he came to that conclusion, I have no idea. Bottom line from Russell is that I signed a release giving them the right to screw the comforter up and then charge us 85 dollars and hand it over like there is nothing wrong with it. We are still in shock. I will post this to every review board for everyone to see how piss poor this was handled from beginning to end by everyone at Porter's (except for the nice lady at Mansfield Rd. See pics in comments for proof of how horrible Porter's is. DO NOT TRUST THEM WITH ANYTHING YOU OWN. My wife will be filing a complaint with the Better Business Bureau.

I needed 2 blazers dry cleaned with a quick turnaround. I picked up my items the day after dropping…read morethem off. I inspected my items and was disappointed to see that both blazers were poorly done. Specifically, Porter's had put deep creases in the lapels of both blazers. Lapels should be roll pressed only. Also, the tech laid the lapels over the breast pockets while pressing. This created an outline of the pocket on the lapel. These are amateur missteps that are really inexcusable, especially in light of the exorbitant, over-the-top prices. My usual cleaners is Azaleas, and I will not deviate again. There's nothing "fine" about Porter's Dry Cleaning.

Southfield Road @ Youree Drive Location…read more My son dropped off and picked up ONE dress for me on 7/13/2026 and the total for ONE dress was $119.60. That is ABSOLUTELY RIDICULOUS! There is not receipt for why the charge was so great or anything detailing it a special process was used. This is highway robbery and I will NEVER use this facility EVER AGAIN! The only reason there's one star is because I had to choose in order to post this review otherwise, it would be NEGATIVE 1! UPDATE: As upset as I am about the price, I took pictures of the dress before it was dropped off. When I got the dress it WAS NOT hanging on a hanger, it was folded over a hanger. All this to say, my dress was never cleaned, it was extremely wrinkled and did not smell as if it had been cleaned AT ALL! I trusted Porter's to do the right thing because this is my "mother of the groom" dress. Now, I'm out of $120 (rounded) and still have to have my dress cleaned. This is unexceptionable and I will never use this location again! I will be contacting the owner.

Nothing! It's a shame that people have been duped in this area to use Porter's cleaners. Two suits…read moretotally ruined. They certainly cannot take care of anything light in color, it will come back a color that is much darker than the original. It's a shame that this city does not offer decent cleaning service. These exact suits have been cleaned to perfection in the DFW area. It also does not matter which location as they all send the clothes to one location for cleaning. PEOPLE DO BETTER AND STOP MAKING THESE PEOPLE WEALTHIER! I do not mind paying the ridiculous prices they charge here, however, I want quality service.

Clean surrounding. But the Owner. Wife is so Unprofessional and Mean. The customers constant…read morecomplaint of her attitude. Peoples say they try to go there ,when she not there.The mans customers talk about her more than the woman. I to do not like Her!!!.

Horrible cleaning experience. Ruined my church suit and would not refund my money…read more Will not be using your services and will not recommend your business to anyone.

Went there cashier was looking for my items it wasn't in the designated spot She went to the back…read moreand looked for the items and couldn't find them She came back up and told me that the man in the back was looking he came up and stated that he couldn't find it i told him the policy states anything left after certain number of days they charge you a fee that when he proceeds to tell me he donated it It was a Dodgers jersey and a Jackie Robinson jersey im sure someone is wearing our stuff

My wife and I received a goose-down comforter from Macy's for our wedding from our employer last…read moreyear. It was over a 1,000 dollar comforter. Key word is WAS... So we decided since it had been a year, we would get it cleaned. Little did we know that Porter's would ruin the most expensive gift that we received and on top of it all, charge us 85 dollars to ruin it. The comforter was dropped off at the Mansfield Rd location. When I received the text to get it, we rushed up there because we missed our comforter. We pick it up and drive back home. We get it out of the package and unfold it. All the feathers are on the bottom half and the top half is flat. First thing to tick me off. Somebody had to handle it to fold it and you don't have the guts to tell us that it went in even and fluffy and comes out looking the way it did. You just charge us 85 dollars, take our money and let us walk away with it thinking that everything is fine. So we get back in the car and drive back up. The lady at Mandsfield Rd (really nice and apologetic...maybe Linda Crawford at Porter's could take a lesson from her, but more on that in a minute) said she would tag it for a re-do. 5 days later, text comes through that it is ready. It's Friday afternoon and we are close, so we swing by. We also check it this time and the nice lady tells us there is a note. She reads it. I really wish now I had gotten a picture of the note. It basically stated that the feathers went to the bottom but could not go back to the top because the squares were sewn down. Now I am not a rocket scientist, but I can tell you this, if the damn squares were sewn down how in the hell did they make it to the bottom? I guess wet feathers only travel one way. The note also said that it was not goose-down but it was micro-fiber. The pictures in the comments I am going to put proves that is a lie. At this point we are devastated and read that sometimes you can put the comforter in a dryer with tennis balls and it will balance itself out. So we drive straight to a laundry mat and try this. It did not work. So we wait through the weekend. Monday morning my wife calls the home office on Benton Rd and talks to Linda Crawford. She explains to Linda everything I just typed out. Linda's response..."That sucks". THAT SUCKS??? REALLY??? It more than sucks. So Linda tells my wife that she would talk to someone and get back to her in the afternoon. My wife calls back late in the afternoon and Linda is nowhere to be found evidently. She leaves a message for Linda to call back. I then pick up the phone and call 318-742-1097. This number gives you a directory. I type in MAR for Mark Porter. He does not answer. I leave a message for him to call me because nobody seems to be able to call my wife back. We wait until late Tuesday morning and my wife calls and gets a hold of Linda. I still have never heard back from Mark Porter BTW. Linda tells her to call the plant manager. She then calls Russell Hall at 318-638-4228. Russell then proceeds to give her some of the same BS that was left on the note and adds that if they don't feel comfortable cleaning something, then they will not...So I guess if you are trying to cover your back side, then what you are telling my wife is that in 30+ years of business, we brought Porter's the very first goose-down comforter to be dry cleaned??? He also is a comforter guru, because he states that it was a manufacturer defect. How he came to that conclusion, I have no idea. Bottom line from Russell is that I signed a release giving them the right to screw the comforter up and then charge us 85 dollars and hand it over like there is nothing wrong with it. We are still in shock. I will post this to every review board for everyone to see how piss poor this was handled from beginning to end by everyone at Porter's (except for the nice lady at Mansfield Rd. See pics in comments for proof of how horrible Porter's is. DO NOT TRUST THEM WITH ANYTHING YOU OWN. My wife will be filing a complaint with the Better Business Bureau.

From the owner: Our vision: To create a means by which people can look and…read morefeel their best. Our mission: To provide our customers with unparalleled quality and satisfaction as we pursue our commitment to restoring and delivering garments and household items to conditions beyond customer expectations. Values & beliefs: Our company began more than 40 years ago. Today we remain committed to the basic values upon which our company was founded. These guiding values and beliefs were then, and are now, a commitment to success based upon hard work, ethical decision making, moral behavior, and respect for the individuals with whom we interact. Porter's Cleaners is dedicated and committed to promoting a healthy and clean environment.

My wife and I received a goose-down comforter from Macy's for our wedding from our employer last…read moreyear. It was over a 1,000 dollar comforter. Key word is WAS... So we decided since it had been a year, we would get it cleaned. Little did we know that Porter's would ruin the most expensive gift that we received and on top of it all, charge us 85 dollars to ruin it. The comforter was dropped off at the Mansfield Rd location. When I received the text to get it, we rushed up there because we missed our comforter. We pick it up and drive back home. We get it out of the package and unfold it. All the feathers are on the bottom half and the top half is flat. First thing to tick me off. Somebody had to handle it to fold it and you don't have the guts to tell us that it went in even and fluffy and comes out looking the way it did. You just charge us 85 dollars, take our money and let us walk away with it thinking that everything is fine. So we get back in the car and drive back up. The lady at Mandsfield Rd (really nice and apologetic...maybe Linda Crawford at Porter's could take a lesson from her, but more on that in a minute) said she would tag it for a re-do. 5 days later, text comes through that it is ready. It's Friday afternoon and we are close, so we swing by. We also check it this time and the nice lady tells us there is a note. She reads it. I really wish now I had gotten a picture of the note. It basically stated that the feathers went to the bottom but could not go back to the top because the squares were sewn down. Now I am not a rocket scientist, but I can tell you this, if the damn squares were sewn down how in the hell did they make it to the bottom? I guess wet feathers only travel one way. The note also said that it was not goose-down but it was micro-fiber. The pictures in the comments I am going to put proves that is a lie. At this point we are devastated and read that sometimes you can put the comforter in a dryer with tennis balls and it will balance itself out. So we drive straight to a laundry mat and try this. It did not work. So we wait through the weekend. Monday morning my wife calls the home office on Benton Rd and talks to Linda Crawford. She explains to Linda everything I just typed out. Linda's response..."That sucks". THAT SUCKS??? REALLY??? It more than sucks. So Linda tells my wife that she would talk to someone and get back to her in the afternoon. My wife calls back late in the afternoon and Linda is nowhere to be found evidently. She leaves a message for Linda to call back. I then pick up the phone and call 318-742-1097. This number gives you a directory. I type in MAR for Mark Porter. He does not answer. I leave a message for him to call me because nobody seems to be able to call my wife back. We wait until late Tuesday morning and my wife calls and gets a hold of Linda. I still have never heard back from Mark Porter BTW. Linda tells her to call the plant manager. She then calls Russell Hall at 318-638-4228. Russell then proceeds to give her some of the same BS that was left on the note and adds that if they don't feel comfortable cleaning something, then they will not...So I guess if you are trying to cover your back side, then what you are telling my wife is that in 30+ years of business, we brought Porter's the very first goose-down comforter to be dry cleaned??? He also is a comforter guru, because he states that it was a manufacturer defect. How he came to that conclusion, I have no idea. Bottom line from Russell is that I signed a release giving them the right to screw the comforter up and then charge us 85 dollars and hand it over like there is nothing wrong with it. We are still in shock. I will post this to every review board for everyone to see how piss poor this was handled from beginning to end by everyone at Porter's (except for the nice lady at Mansfield Rd. See pics in comments for proof of how horrible Porter's is. DO NOT TRUST THEM WITH ANYTHING YOU OWN. My wife will be filing a complaint with the Better Business Bureau.

Porter's Fine Dry Cleaning is not what it once was. There is no more great customer service, no…read moremore customer satisfaction. The Management is terrible. There is nothing fine about porters anymore. Yes, they used to have excellent service, it gone! Yes, they used to have the best quality, it is gone! Today, they will do a halfhearted cleaning and have the attitude and tell you to take it or leave it. Porter's is not what it used to be.

One star for the Superior Dry Cleaning at Twelve Oaks. First time using Superior.... Dress was…read morereturned 3 weeks later after promised return date. My mother had to go pick up the dress for me bc I was out of town for work for numerous weeks, and when i got back the dress back, it still had stains on it. Do not intend on using Superior again, and will take my clothing back to Porters.

This is the worst cleaners ever! They can't clean any silk garments. I had over $800.00 worth of…read moreclothes damage. The owner refused to replace.

Such a convenience especially when you are super busy and need a little extra help. Employees are…read morevery nice and everything was very clean, folded perfectly plus ready the same day.

People from all walks of life use laundromats theyre as American as common as the coffee pot…read more However like coffee pots they're not all the same and many arent as useful as others. I have used the Laundry Basket several times since living nearby. What prompt me to do a review was the fact that I will probably be using it more often since the change in my current relationship status(wife has a car I don't, she left and apt washers are unreliable) and the fact that there arent many pictures on the other reviews. Let's start with the hours. They are perfect. If you've ever sat on front of a store waiting on it to open you know what I mean. I can go almost as soon as I get off work and be done before the heat of the day starts b@ating me over the head. First impressions walking in, the place is clean well organized and for an older business well taken care of. There are other laundry services if you need those like drop off washing and ironing. The restroom is clean and well maintained although the toilet in the men's restroom seems to have some issues. The climate control was near perfect unless you chose to sit right next to the windows which of course coupled with the sun produce more heat. I would suggest tinted windows. Theres a vending machine and although I did not use it, it appeared to be in working order. They do have a TV which during my time there seemed to be tuned to a Family Feud marathon. Theres a prize vending machine for the kids which seems kind of old and out of place(should definitely be replaced with a pinball machine or a couple up to date arcade games) but in my lifetime I learned its best to leave the kids at home when going to the laundry mat because I was one of those kids that couldn't sit still at the laundry mat growing up so I know not much has changed because theres very little for kids to do if anything. However, I would suggest letting the kids help wash and fold the clothes to let them see that their clothes arent washed and folded by the the laundry fairy. I did not have the need to interact with the staff so I can't comment on their helpfulness nor job knowledge or attitude but judging by how well kept and maintained The Laundry Basket is I'd say theyre part of the reason why. Bottom line if you don't have a washer and dryer at home and your laundry room in your apt complex is suspect and you're looking for a place to wash your clothes you can't go wrong with The Laundry Basket.