Exceptional Care and Compassion from Ms. Augustina!…read more My husband has a severe phobia of needles and medical facilities, so just getting him through the door is a massive hurdle. We had an appointment at noon, but due to a system glitch, our mobile check-in didn't register inside. When I went up to inquire, I met Ms. Augustina, and she was an absolute angel. Not only was she friendly and accommodating about the system error, but she was incredibly understanding when I explained my husband's anxiety. To make matters worse, I realized we had left the doctor's lab order at home. Instead of turning us away, Ms. Augustina kindly told me to hurry home, grab the documents, and come right back. When I returned, her patient and soothing demeanor completely put my husband at ease. She went above and beyond to make him feel comfortable, and because of her gentle approach, she was able to successfully draw his blood. We are quick to leave negative reviews when things go wrong, but incredible service like this deserves to be recognized. I am immensely grateful to Ms. Augustina for turning a highly stressful situation into a smooth, positive experience. This location is lucky to have her!

I usually hate coming to quest or any place similar to this because my veins are hard to find…read more Surprisingly, everything went smoothly. You can schedule an appt ahead of time online or do a walk in. I scheduled my appointment online. Once inside you check in at the kiosk. I was waiting less than 10 minutes when I was called in. Carroll was great! I always bruise and I didn't with her! She found my veins easily. Not everyone has the talent to find veins, insert the needle in the correct place and be able to draw blood fluently, but the whole process was painless with her. I was in and out in no time!

I came in for some lab tests with an appointment…read more The wait was still very long despite my appointment, which sucks when you have to pee and haven't eaten in 12 hours. The staff are pretty rude and unhelpful at the front desk. They really force the kiosk check in, which doesn't identify the appointment I previously made. The best staff member was the woman who took my blood. She was brief and accurate. No pain and she took good care of me. The bandaid came off by the time I hit the door. I'll likely be changing locations because this runs slow.

Waited 5 days for results; received an email: results are available. Sign on patient results to…read moreread no test available. Dennis

This place deserves 0 starts for their professionalism and customer service. I have been requesting…read moreresults for over a month, through fax and phone calls. No one has ever answered the phone and I tried all extensions. I have had to reschedule dr appts due to not having reports. Save your time and go somewhere else!

Terrible service. On two occasions they delivered blank CD's that were supposed to have X-rays, my…read more72 yr old mother with two broken arms lost two Dr appointments. When I went back for a third time to discuss the situation they admitted there was nothing on the disk and when I asked for a reimbursement they refused. Not to mention the attitude as if they did nothing wrong was disgraceful. Would not advise anyone to go here. Oh did I mention you have to pay out of pocket $120 because they don't know how to negotiate with insurance companies. Scammers!

They were so amazing with my 4 year old. Very nice and quick. They accommodated us so well and were…read morevery compassionate. My kid was so scared and they got it on the first try.

Would give a zero if I could. Incompetent lab tech Alan readily admitted he didn't know how to…read moresubmit the Litholink box. I did it later. The doctor's office called today as my wife has to retake tests (24 hr urine collection and blood draw) as he didn't submit serum per the order. Her diagnosis will now be delayed and potential treatment delayed as well.

The lady who works there is super rude and disrespectful. Horrible customer service. I just decided…read moreto go to another location. This lady is even making Walgreens look bad

No customer service at all, the woman that sticks her head out the locked door to call in the…read morecustomers is rude. Forget it if you don't have an appointment, go somewhere else.

As per his bio Dr. Rafeal Benezra Roman stated "If you listen to what the patient has to say you…read morewill understand their concerns and fears". Evidently he don't believe that. He refused to give me a referral for my pulmonary dr and didn't tell my pulmonary dr why. An appointment that I waited 4 months to get and he didn't have the decency to alert me before my visit!!! INTUNE 10280 Pines Blvd has denied me referrals. He did not have my best interest at heart. It's all about an office visit!

De Person that attended call is no nice and left me for more that 45 minutes and she says that…read morethere no are people that Speach Spanish, It's no the first time.