Exceptional Care and Compassion from Ms. Augustina!…read more My husband has a severe phobia of needles and medical facilities, so just getting him through the door is a massive hurdle. We had an appointment at noon, but due to a system glitch, our mobile check-in didn't register inside. When I went up to inquire, I met Ms. Augustina, and she was an absolute angel. Not only was she friendly and accommodating about the system error, but she was incredibly understanding when I explained my husband's anxiety. To make matters worse, I realized we had left the doctor's lab order at home. Instead of turning us away, Ms. Augustina kindly told me to hurry home, grab the documents, and come right back. When I returned, her patient and soothing demeanor completely put my husband at ease. She went above and beyond to make him feel comfortable, and because of her gentle approach, she was able to successfully draw his blood. We are quick to leave negative reviews when things go wrong, but incredible service like this deserves to be recognized. I am immensely grateful to Ms. Augustina for turning a highly stressful situation into a smooth, positive experience. This location is lucky to have her!

I am extremely disappointed with the service at the Quest Diagnostics location at 12237 Pembroke…read moreRd, Pembroke Pines, FL 33025. I personally went to this location the day before and specifically asked whether they accept walk-ins without an appointment. I was clearly told yes, although walk-in patients may have to wait. Because my husband needed a very important blood test, he woke up at 5:00 a.m. and arrived at this location at 6:00 a.m. on Friday, August 28. He understood that he might have to wait, but he went early specifically to be seen as a walk-in. Instead, the employee working at approximately 6:00 a.m. told him that the next appointment available was at 11:00 a.m. He was not there to schedule an appointment. He was there to be seen as a walk-in, exactly as we had been told was permitted the day before. What was even more upsetting was witnessing how this employee treated an older woman who was having difficulty with the self check-in machine. The woman accidentally checked in twice, and instead of patiently helping her, the employee raised her voice and spoke to her disrespectfully. These machines can be confusing, especially for elderly patients, and no one should be treated poorly because they need assistance. This is completely unacceptable in a healthcare setting. Patients may be fasting, elderly, worried about their health, or there for important medical testing. They deserve patience, compassion, dignity, and respect. If this location does not accept walk-ins, patients should be told that clearly and consistently. We should not be told one thing one day and then be treated completely differently the following morning after getting up at 5:00 a.m. to be there when the location opened. I sincerely hope Quest Diagnostics management reviews what happened at this specific location on Friday, August 28, at approximately 6:00 a.m., including the conduct of the employee working at that time. This type of treatment should not be acceptable.

I came in for some lab tests with an appointment…read more The wait was still very long despite my appointment, which sucks when you have to pee and haven't eaten in 12 hours. The staff are pretty rude and unhelpful at the front desk. They really force the kiosk check in, which doesn't identify the appointment I previously made. The best staff member was the woman who took my blood. She was brief and accurate. No pain and she took good care of me. The bandaid came off by the time I hit the door. I'll likely be changing locations because this runs slow.

Waited 5 days for results; received an email: results are available. Sign on patient results to…read moreread no test available. Dennis

This place deserves 0 starts for their professionalism and customer service. I have been requesting…read moreresults for over a month, through fax and phone calls. No one has ever answered the phone and I tried all extensions. I have had to reschedule dr appts due to not having reports. Save your time and go somewhere else!

Terrible service. On two occasions they delivered blank CD's that were supposed to have X-rays, my…read more72 yr old mother with two broken arms lost two Dr appointments. When I went back for a third time to discuss the situation they admitted there was nothing on the disk and when I asked for a reimbursement they refused. Not to mention the attitude as if they did nothing wrong was disgraceful. Would not advise anyone to go here. Oh did I mention you have to pay out of pocket $120 because they don't know how to negotiate with insurance companies. Scammers!

They were so amazing with my 4 year old. Very nice and quick. They accommodated us so well and were…read morevery compassionate. My kid was so scared and they got it on the first try.

Would give a zero if I could. Incompetent lab tech Alan readily admitted he didn't know how to…read moresubmit the Litholink box. I did it later. The doctor's office called today as my wife has to retake tests (24 hr urine collection and blood draw) as he didn't submit serum per the order. Her diagnosis will now be delayed and potential treatment delayed as well.

The lady who works there is super rude and disrespectful. Horrible customer service. I just decided…read moreto go to another location. This lady is even making Walgreens look bad

No customer service at all, the woman that sticks her head out the locked door to call in the…read morecustomers is rude. Forget it if you don't have an appointment, go somewhere else.

As per his bio Dr. Rafeal Benezra Roman stated "If you listen to what the patient has to say you…read morewill understand their concerns and fears". Evidently he don't believe that. He refused to give me a referral for my pulmonary dr and didn't tell my pulmonary dr why. An appointment that I waited 4 months to get and he didn't have the decency to alert me before my visit!!! INTUNE 10280 Pines Blvd has denied me referrals. He did not have my best interest at heart. It's all about an office visit!

De Person that attended call is no nice and left me for more that 45 minutes and she says that…read morethere no are people that Speach Spanish, It's no the first time.