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    Quest Diagnostics

    2.3 (42 reviews)
    Closed Closed
    Updated 1 month ago

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    Quest diagnostic in plantation Florida... Service entrance only though.
    Nichelle W.

    I live near the Pembroke Pines Quest Diagnostics facility but unfortunately I chose the one in plantation because the one in Pembroke Pines got really bad reviews and I tend to judge by that... I do know since the pandemic things have gone downhill and employment is not what it used to be but customer service still needs to remain the same... The ladies at the Florida plantation facility were amazing I got in and I got right out because I did schedule an appointment online and checked in as soon as I reached the facility. MapQuest put you in the vicinity so be sure to drive throughout the strip mall area to find it.

    My bruised arm 3 days after what was supposed to be a simple blood draw at Quest in Pembroke Pines.

    The nurse(?) or maybe she was a "butcher" had no idea where to put the needle for a simple blood draw.

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    7 years ago

    When you sing in on the computer it asks if you're there for blood work or drug test. Yet they don't do drug test.

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    Page 1 of 2

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    We had an appointment at noon, but due to a system glitch, our mobile check-in didn't register inside.

    Mentioned in 2 reviews

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    Quest Diagnostics - Inside

    Quest Diagnostics

    3.0(25 reviews)
    4.2 mi

    Long wait if you do not make an appointment. The service is very good and the employee that did my…read moretests was great.

    I haven't been to Quest Diagnostics in a while and it's time for a review update! I went to Quest…read morethis morning to get my annual physical blood work done and it was an absolute breeeeeze. I don't think they allow you to visit anymore unless you have an appointment which you can make on their website fairly easily. If you do the guest version of this to make an appointment (aka you don't have an account), make sure to make note of when your appointment is or the confirmation code because I didn't receive any reminders of my appointment until the morning of. I didn't know they had appointments as early as 6am which is very convenient because I know before, it was so hard to get an appointment at this location and the line to wait would be so long. I made my appointment for 6:30am and came right on time. They send you a text message with a link you can use to check-in on. Once I checked in, I walked inside and the waiting area was clean with a good amount of seating. They renovated it since the last time I was here so it is pretty much no contact with anyone until it's time for your testing. They have kiosks you can also check in on. Once I was inside, I saw my name on the screen and was called within 2 minutes. Got my tests done within 5 minutes and was out in less than 10! Great location!

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    Quest Diagnostics - Inside

    Inside

    Quest Diagnostics - Inside waiting area

    Inside waiting area

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    Inside

    Labcorp

    Labcorp

    1.9(50 reviews)
    4.8 mi

    Unethical, incompetent, and absurd. Consequently, I will have to report a grievance case to the…read moreFlorida Board of Medicine. I made an appointment for a Friday because I needed several tests for my new physician job. When I showed up for the appointment, they said they couldn't provide all of the services since it included a drug screening test, which they do not offer on Fridays or Mondays. They gave me the option of going to a different LabCorp that was 45 minutes away, where I could walk in without an appointment. I decided instead to go home and schedule for Tuesday, which was the last day to meet the deadline for my new job. The front desk also told me I could show up at 9:00 a.m. Since I prefer to be early--and because I was fasting just in case--I arrived at 8:17 a.m. The front desk told me my check-in was invalid because drug screening services start at 9:00 a.m., and I would have to check in again at that time. So, I went back to my car and waited 40 minutes before checking in again at the kiosk. After I checked in at 9:00 a.m., I was called five minutes later and asked to email my employer's paperwork with prepaid barcodes to a very long and difficult email address with random alphanumeric characters--making it very easy to mistype. I was finally called at 10:00 a.m. and began the urine drug screening. After completing that service, the staff told me I could leave, but I reminded them that I still had two additional blood tests pending. They said this was handled by a different department, even though it was in the same location with the same personnel. I was asked to wait in the lobby and check in again for the other services. After waiting another 15 minutes, I was called to the front desk and told I had an outstanding balance of $180 from three years ago. Because of this, they said they could not provide further services--even though they had already taken my urine sample. It turns out they mistakenly linked my name to another person's account with the same name, who lives about 200 miles away. The address they had on file was one I had never seen before. I have never used LabCorp before. As a veteran, I receive all of my medical services through the VA. Despite this, they told me I would need to resolve the billing issue before receiving any additional services. I was therefore left with only one-third of the required testing completed, an unexplained bill, and disqualified from my new job because that day was my final deadline. I also noticed that several patients were waiting in their cars for a text message that never came. After one or two hours, they had to come inside to ask about their appointments. The office had a monitor showing the check-in status of patients, but the names on the screen did not match the actual patients waiting, leading to further complaints. There were also language barriers between employees and patients, and even among employees themselves. HIPAA regulations may have been violated at this location. As a physician, I would never send any of my patients here. I have been to Quest Diagnostics before, and their service is far superior to what I experienced at this LabCorp.

    I am so grateful to Labcorp in Pembroke Pines - I needed very important labs and they were open on…read morea Saturday - I arrived to the very sweet and quiet office tucked in a quiet corner of Pembroke Pines, checked in to the kiosk, and was called right away. The phlebotomist was incredibly kind, quick, and efficient. The entire staff was all smiles, everything was easy and smooth, and I am full of gratitude!!!!! Thank you!

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    Labcorp
    Labcorp
    Labcorp - Nice organized lab

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    Nice organized lab

    Quest Diagnostics - laboratorytesting - Updated May 2026

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