On a cold, dark night in January of 2015, Bluegrass Cab wronged me deeper than any business has…read morewronged me, before or since. My girlfriend and I were returning my bus from Atlanta and called hours in advance to reserve a cab, which we were assured would be waiting for us at our time of arrival. Little did we know, when we pulled into that desolate station in the wee hours of the morning, that -not only would there be no such driver there to deliver our tired bodies to the home and respite we so desperately needed- but one would not arrive for another HOUR AND A HALF. Did I mention it was a *cold*, dark night? It was well below freezing, as me and my suffering lover sought shelter in the dirty elevator for nothing but relief from the relentless blades of wind that cut us to our very core. You may ask, "Why leave this review seven years later, on the Yelp page of a business that no longer exists?" A fair question. To be truthful, we'd vowed that night to leave the worst possible review of this hateful, godforsaken company, but sadly forgot and never followed through, until tonight as we celebrated nine long years together and remembered this debt we owed the good people of Kentucky. Goodbye Bluegrass Cab. I'm happy to have cursed your name with these frostbitten hands, even after all this time.

Let me start by saying I have not used this taxi service in the past. But after seeing one of…read moretheir drivers on Palumbo and New Circle road today, I won't be using them in the future either. Driver was tailgating, speeding and cutting off other drivers. This guy drives for a living, he should be better than that. Definitely not a good representative for your company! Next time I need a service, I'll use someone else. Cab #380; approx. 8:30am; 8/5/2016; NW Palumbo to N New Circle Rd to NW Liberty.

I needed transportation to and from a party. It was around 16 of us. Larry and his crew were very…read moreaffordable and accommodating. We got from Derby City to the Biscuit Lounge in no time. Allen Transportation was just what we needed. Thanks again for everything. I would definitely recommend to others.

I called and booked a ride at 10:00 AM for a dental appointment and they said they would arrive to…read morepick me up at 10:30 AM in order to get me to my appointment and they called me then and said they were 20 minutes away.

Absolutely awful! The way I was spoken to over the phone was unacceptable. They were extremely rude…read moreto me as well. I was told I could pay for my ride with cash, then later told i HAD to give my credit card information. When I (POLITELY) explained I didn't own a credit card, I was told to never call back.

I needed a taxi to get me from my house to my work. I called in at 7:04 a.m. and I was picked up by…read more7:26 a.m. I was able to make it to work on time. The cab I was picked up in was one of those explorer type vehicles (could have fit the government motorcade if it had all tinted windows). WHAT A STANDARD OF CHANGE FROM WHAT I THOUGHT A TAXI CAB ONCE WAS! The individual was really nice and we talked about his wife and how, we men, tend to get worn out from all the demands of life. LOL! He also told me of his upcoming "big fish" type of travel, $6k for a 3 day drop off and pick up for a customer. The taxi life is (using a gen z term to best describe this, might be out of context, but...) bussing. I even asked him how the introduction of Uber and Lyft had affected the taxi business and he stated that it led to a lot of them going out of business. He still has a stronghold because of his "loyal customer base." The only problem I have with this service is that the price is pretty steep. $4 a mile is pretty expensive. My itemized receipt: 40 for 8.8 miles (I think he rounded up) $4 for tax (when I think KY sales tax is like 6%, so somewhere around $2.20) $6 tip (I was kind of in a bind and was just glad someone could get me to work) $50 Just for comparison purposes: The vehicle I drive gets 31 mpg. If I were to drive the same distance, it would be 11/31 = 0.3549/gallons 0.3549 x 3.49 (gas price at the station I usually use) = $1.2386 IRS reimbursement rate 0.655/mile x 11 = $7.205 I would think reasonable would be around $25.

Crazy driving ... first hand experience at how they treat there customers. Took ride from Lexington…read moreto Cincinnati. Heard numerous calls that the driver/dispatcher told people Complete lies. Later joked with other driver about ripping people off on the speaker phone. Constant windows up/down on the highway. We were deathly afraid of the ride. Texting calling typing into the phone while driving 80 mph weaving in and out of traffic. We took the ride because Uber was not responsive right after a concert. Mistake! I would have paid $400 to an Uber to be comfortable and not ride in this car. Don't trust these guys. It's only 2-4 guys. They bad mouth each other about drug abuse and lying. Not a group of decent people. They fought about going to Good Samaritan Hospital (though they told the nurse they would) because the patients don't pay. I get that but don't lie to the nurse.

I used this taxi service to be picked up from the airport and dropped off at the airport for my…read morereturn trip. I believe the pickup driver was named Abdel and unfortunately I could not remember the drop off driver, he did mention he was originally from North Africa but had recently moved from New York to Lexington. I really enjoyed the prompt service provided. I also enjoyed talking with the drivers, it made the short trip even shorter. I will continue to use your service for my taxi needs in Lexington.

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Todd was amazing - he took incredible care of my father, who has mobility issues!! I will…read moredefinitely call him again.

I might want to bring to your attention about one of your drivers, he was rude and disrespectful,…read moreand made a homophobic slur as he drove off. He drives a gold or silver Toyota Sienna lic # R1M 447. Didn't happen to me but it happened to someone I follow on YouTube and one thing I can't stand is a bully