Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Peer to peer, just want to thank William for his assistance with logistics and price quote. I'm a…read morelimo operator in Los Angeles and have clients who will now be flying into Blue Grass or CVG for work. Thanks to William, I now have a better understanding of the peculiarities of ground transportation in that marketplace owing to distance and operational hours. We have opened a door for future business. And as an operator, I know you'll find this hard to believe, we all screw up from time to time. Happy hunting!

Great Business. I've been extremely busy this month & have not stopped traveling! I was recommended…read moreto Lexington Luxury Limo by a friend and I could not be happier. The service was truly impeccable. Although I was only in Lexington for a day, deciding to have the limo company pick me up from the airport and it was probably my best idea thus far. Some relaxation in the back of the limo was exactly what I needed before the next meeting. I will continue to use Lexington Luxury Limo in the future.

We hadn't been to Kentucky before and were overwhelmed by all the Distillery choices .... And then…read moreI called Bluegrass Executive Transportation. I talked with Chris and he's a wealth of knowledge explaining the different areas to visit and made recommendations based on what I told him - including that we'd prefer smaller distilleries for a more personalized experience. In addition to the distilleries, he made recommendations on restaurants. I highly recommend Bluegrass for a tailored tour with great conversation!!

Used these guys last week. Casey was our driver and he was bad ass. Picked us up from downtown…read moreLouisville and rocketed us into bourbon country. SUV was pristine and spacious, good sound system. Jesus wept and Hurricane Helene sent rowdy storms all the way up the Bourbon Trail. I felt safe as a babe wrapped in his mother's arms as Casey piloted us through the impenetrable rainstorm, telling stories and educating us about bourbon all the way. We had a few appointments to maintain... Casey's intimate knowledge of all the distilleries allowed him to steer us in the right direction, as locations closed due to power failures and flooding and the sins of man. God's anger was biblical on this day! Would use these guys again in a second. Five Stars. Ask Casey about Doris!

Awful service. We scheduled a ride 24 hours in advance. The driver was over 20 minutes late with no…read moreheads up, no call, no notification. Poor customer service, will never be using again.

From the owner: Bluegrass Airport Taxi is #1 Taxi Cab Service In Lexington KY to LEX Airport and major Airports…read morearound Kentucky. We offer a full range of ground transportation including city downtown taxi, Airport Shuttle, Long Distance Taxi, corporate accounts

Hands down the best car service company we have used anywhere. Lamar picks up the phone in 1 ring…read moreor quicker. Great communication and super patient. We had a VERY last minute request during an event weekend. Flights were getting delayed and detoured to different airports. He was able to get us a driver and I am beyond appreciative. Prices were fair and service was exceptional. We will definitely use Lamar's team for the next event. You will not be disappointed using NB Executive Shuttle.

From the owner: At NB Executive Shuttle, we don’t just take you from point A to B—we transform your Bourbon Tour…read moreinto an extraordinary VIP experience. Whether you're making a grand entrance at the Kentucky Derby, savoring the charm of the Bourbon Trail, or attending a high-profile event, we ensure every moment is seamless, stylish, and unforgettable.

Crazy driving ... first hand experience at how they treat there customers. Took ride from Lexington…read moreto Cincinnati. Heard numerous calls that the driver/dispatcher told people Complete lies. Later joked with other driver about ripping people off on the speaker phone. Constant windows up/down on the highway. We were deathly afraid of the ride. Texting calling typing into the phone while driving 80 mph weaving in and out of traffic. We took the ride because Uber was not responsive right after a concert. Mistake! I would have paid $400 to an Uber to be comfortable and not ride in this car. Don't trust these guys. It's only 2-4 guys. They bad mouth each other about drug abuse and lying. Not a group of decent people. They fought about going to Good Samaritan Hospital (though they told the nurse they would) because the patients don't pay. I get that but don't lie to the nurse.

I used this taxi service to be picked up from the airport and dropped off at the airport for my…read morereturn trip. I believe the pickup driver was named Abdel and unfortunately I could not remember the drop off driver, he did mention he was originally from North Africa but had recently moved from New York to Lexington. I really enjoyed the prompt service provided. I also enjoyed talking with the drivers, it made the short trip even shorter. I will continue to use your service for my taxi needs in Lexington.

I rarely give five stars but this is a good business. Got a confirmation a day before via text,…read moreshowed up three in the morning AHEAD of schedule. Got a text saying he was outside waiting. Pleasant conversation in the car. Chill and professional.

From the owner: At Lexington Express Cab, we prioritize your comfort and peace of mind. Whether you need a quick…read moreride downtown, transportation to the airport, or a chauffeured experience for a special occasion, we’ve got you covered.

I had the pleasure of using this car service for a trip to the Louisville airport & was I ever glad…read moreI did! Mr. Miller was professional, prompt, courteous & respectful. Although he was not intrusive, he was friendly & inviting and had a way of making me feel welcomed. In addition, the car was clean, spacious & seemed well-maintained. I plan to use this service every time I visit Louisville & I highly recommend it to others!!!

From the owner: Hello, My name is Anthony and I am a taxi driver. I have…read moremany years of tranportation experience. I really enjoy my business and I love making my customers very satisfied with my service. Punctuality is very important to me. Being on time starts the trip on a good foot. I know that there are other taxi services in Louisville, but there is on thing that sets my taxi service apart from everyone else and that is, customer satisfaction is my goal and I push towards that goal everyday, because my business is only as good as how I treat my customers. I hope you will book your ride to the airport with my taxi service in Louisville, and we have a chance to meet.

Absolutely awful! The way I was spoken to over the phone was unacceptable. They were extremely rude…read moreto me as well. I was told I could pay for my ride with cash, then later told i HAD to give my credit card information. When I (POLITELY) explained I didn't own a credit card, I was told to never call back.

I needed a taxi to get me from my house to my work. I called in at 7:04 a.m. and I was picked up by…read more7:26 a.m. I was able to make it to work on time. The cab I was picked up in was one of those explorer type vehicles (could have fit the government motorcade if it had all tinted windows). WHAT A STANDARD OF CHANGE FROM WHAT I THOUGHT A TAXI CAB ONCE WAS! The individual was really nice and we talked about his wife and how, we men, tend to get worn out from all the demands of life. LOL! He also told me of his upcoming "big fish" type of travel, $6k for a 3 day drop off and pick up for a customer. The taxi life is (using a gen z term to best describe this, might be out of context, but...) bussing. I even asked him how the introduction of Uber and Lyft had affected the taxi business and he stated that it led to a lot of them going out of business. He still has a stronghold because of his "loyal customer base." The only problem I have with this service is that the price is pretty steep. $4 a mile is pretty expensive. My itemized receipt: 40 for 8.8 miles (I think he rounded up) $4 for tax (when I think KY sales tax is like 6%, so somewhere around $2.20) $6 tip (I was kind of in a bind and was just glad someone could get me to work) $50 Just for comparison purposes: The vehicle I drive gets 31 mpg. If I were to drive the same distance, it would be 11/31 = 0.3549/gallons 0.3549 x 3.49 (gas price at the station I usually use) = $1.2386 IRS reimbursement rate 0.655/mile x 11 = $7.205 I would think reasonable would be around $25.

Cab took for ever to arrive to get me made me late and it smelled inside…read more But I did finally arrive at my dinner date .

Several years ago, I needed a cab ride. My car needed major mechanical work, so I was dropping it…read moreoff at the mechanic. I needed a ride back to my house, and presumably I'd need a ride back to the mechanic in a day or two when the repairs were finished. So, as I limped my car to the mechanic and parked it there, I called Yellow Cab to call for a ride home. I figured it would be simple, call cab company, cab is sent out, get ride home. Well, the dispatcher I got was rather surly, and made it clear they don't like people just calling to get a ride. . .they very much want you to schedule your cab rides a day or two in advance. They made it clear they didn't have any cabs available right now, but they said they could get one out to me in an hour and a half. Well, I didn't have anywhere else to be, so I waited around in the sketchy part of town the mechanic was in waiting on my cab ride. Two and a half hours later (and me calling after an hour and a half and basically being told to shut up by the dispatcher and they'd get a cab out to me eventually), the cab shows up. The cab itself was a serviceable, reasonably clean yellow minivan. The rate was exorbitant. I am used to taking a cab when I travel in a big city, so I know what to expect if I'm taking a cab in, say, Washington D.C. or in New York. They managed to put New York cab fares to shame with how much they charged. The driver wasn't very personable or friendly, more like a truck driver hauling his cargo (me) from place to place. When he dropped me off at my home, I started calling around to my friends to find someone who could take me to my mechanic in a couple of days, because there was no way I was going to use Yellow Cab again unless I was truly desperate. I'll give them two stars instead of one because they actually sent out a cab when I called, and that cab took me from Point A to Point B as requested, and the cab itself wasn't unsafe or dirty. . .but there were an awful lot of issues with the entire experience that made me realize I couldn't give them more than 2 stars.