I joined Anytime fitness in Kaka'ako in February. I was introduced to Marisa as my personal trainer. I was somewhat hesitant, but since she was a woman much younger than myself I believed we could relate better than a male trainer. I know that Marisa is becoming an expert at helping the aging set seniors -that would be me recently losing my husband I decided I had to start working on my mental health as well as my physical in my younger days. I was an athlete but as four children and three husbands I tended to put on a lot of weight when I first met Marisa she explained her history of working with the elderly and I was put at ease knowing that somebody knew more about my body than a regular trainer. I would like to say I have completed the program. It was tough, but I lost 10 pounds and my body is totally different and back to the athlete I used to be don't get me wrong, it didn't help my wrinkles or all my loose skin. That takes time the way Marisa explained things to me about exercising and visiting the gym. I had never heard before. I have been to Jim's and got no results but in three months the results that have shown on my body is amazing and I feel so much better. I'm happier. I walked 3 to 5 miles a day now and I'm getting more tone each day Marisa's knowledge of training is unprecedented, especially for the older people. She took the time to really help me understand the meaning of exercise before I joined the gym. I met a gentleman and I complimented him on his physique. He was an older man like me and he commented the Jim is waiting, but I was scared. Marisa took these fears and threw them right out the window. She was honest, sincere, and extremely professional so I'm gonna tell all you Seniors out there, if you keep sitting on your butt not only is it gonna get bigger but it's putting 1 foot in the grave. I am 75 years old and I now feel 17. I have the energy and motivation I need. Thank you, Marisa, for letting me know old age is just a number. Marisa made my muscle memory came back. I'm starting to surf again. The gym at Kaka'ako is clean well equipped with parking and have the best trainers. I was 20 in the 70s and I'm 70s in the 20s but now I feel like I'm 20s - again not only is Marisa intelligent, professional, and aware- I know she put in a lot of work with my program. I simply cannot say enough about this woman. She is my warrior- mahalo nui loa- a hui hou read more

Anytime Fitness - Me 3 months later!!! - Gyms Near Me - Honolulu, Hawaii

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10:45 am on 12/10, been here for at least an hour and no one is here. No big. It's the fact that there are not clean rags! I'm legit scared to touch anything since I'm sure everyone has been sweating on the equipment all day. This has happened twice to me in a month's time and I always come late morning, early afternoon. I love this gym but come on... you can't at least afford one person to be here for the bare necessities? God knows what the bathroom looks like right now. read more

Anytime Fitness - 4 stations and all empty - Gyms Near Me - Honolulu, Hawaii

The gym is clean well-maintained and has a good mix of everything you need minus the crowds. At night it's well-lit and has private restrooms and shower. What I like is there is a squat rack, sled, boxing bags, bench press and smith machine along with all the other equipment. read more

This gym is atrocious. Customer service, both in person and over the phone, is horrendous. I had multiple payments taken out of my account a handful of times. I've complained about it, and nothing was getting done. I tried to cancel my membership multiple times, but they just kept delaying it and kept charging me. This place is a scam. Chris was the main person "helping" me, but it was no help at all. He is totally incompetent. Chris and this gym should be investigate for fraud. read more

Amazing gym !!! and even though it is meant to be self serve, there is staff available and staff hours are posted. It's all the equipment you need including squat rack and and smith machine. The best part is you can access 5000 locations worldwide, no problem. The new staff has done a great job of keeping the facility super clean and responding to issues. Private changing rooms with a shower in each, no crowds, open 24 hours a day 7 days a week. read more

For a gym, I'd consider this a small space; however, in the first week I've been a member I can say it's never too crowded. The facility is clean and almost all users have good gym etiquette and wipe down equipment after use, as well as re-rack weights. Equipment is in good shape. There's limited staff hours, but when they are there they are polite and friendly. Parking lot is very small, but if you do find a spot you can enter your plate # once inside the gym and get 2hrs validated. There's only two bathrooms which also serve as showers, so sometimes that can be a bit tricky if users are showering. Signs ask uses to limit shower/bathroom use to only 15 mins. I'd say most are respectful, but there's one or two here and there that seem to exceed the time limit. Overall, I've very happy with a membership here. read more

Wednesday staffed hours on website and physical door 8a-8p. Showed up at 8:15a waited for 15 min. No one was there. No one answered the ring doorbell and no answer on the phone. Can't even give this company money. Imagine the customer service is non existent. read more

New to the neighborhood and signed up here. In short: I love it! I can do everything I need to do and the facilities are in great condition. Staff is friendly and knowledgeable. read more

I like the new staff as of February 1, especially the fact that they play skateboarding comps on the tv and sports maybe one tv can have the mtv on it? lol anyways only things that could be better about this gym is no water bed massage table and no rdl specific bar.. other than that I've been a member for over a year and now I plan to keep coming back! Haven't checked into my gym in so long! read more

My time in this place was horrible. The place wasn't so bad, but it was really pricey for a small gym with barely any equipment. When I tried canceling my membership, the manager, Chris Weber, sent me a cancellation form, and I submitted it more than three months ago. After that, it was supposed to be 30 days until my membership was fully canceled, meaning I would only be charged once during that period. However, Chris was lazy enough not to submit my cancellation form until one week later, claiming that my email went to a spam box. This was a lie because I replied to an email he sent me. As I waited for my membership to be canceled, I was charged twice--$70 each time--for a late fee that I should've never been charged in the first place. When I contacted the gym, a male staff member with a Spanish accent answered the phone and became really rude, even cursing me out. I had to record everything he was saying. So I drove to the gym and saw the guy who was cursing me out, but he acted like nothing happened. Chris Webber brought me into the office and apologized, assuring me that the $70 late fee would be refunded, and my membership would be canceled. However, once again, Chris lied to my face. I never received the refund for the extra charge due to his laziness. He even ignored all my emails and texts, which I'll attach to this review. If you want to avoid problems when canceling a gym membership, stay far away from Anytime Fitness. read more

Anytime Fitness - Proof that I cancel my membership in may but the manager never went through with the process of cancellation ignoring my request - Gyms Near Me - Honolulu, Hawaii

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Pros: This gym is new and clean and bright. The best feature is the 24/7 access with a FOB for each member. Angel, the manager, and the staff work hard to keep the equipment and floors clean and sanitized. Get to know Angel. He is positive and encouraging and he is constantly welcoming members by their names. There is something for everyone here--classes, cardio and weight machines, free weights, plyo boxes, TRX, kettle bells, mats, jump ropes, resistance bands. Cons: Since it's a great gym you have to plan your workouts to come when it is not a busy time. There is free 2 hour parking, but it is limited when the gym is busy. During classes, the functional training area is not available. read more

Anytime Fitness - Referral offer - Gyms Near Me - Honolulu, Hawaii

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I really tried to like this place, only gym open 24hrs during the shutdown, and newish equipment but the troubles kept presenting themselves. It gets way too crowded and there is only 1 of each piece of equipment and only 10 parking stalls. The saving grace was early mornings but there is a huge issue regarding that time frame, there's a bar across the street that ends up taking all the stalls late at night til just before sunrise. Kakaako is not a great area to park 2-3 blocks away with all the homeless running around. That brings up another issue, they sell me memberships to anyone that can pay it, there are more then a few obviously homeless that come in just to use the showers, taking them up to an hour and sometimes longer, using all the hand soap, even taking the sanitary wipes with them. I have no problem with vanlife and otherwise housing challenged but be respectful of others! There are more then a few that come in late nights that let their friends in. Why am I paying full price when there's groups that get in basically for free? There was even a theft of car keys! The equipment is starting to break down, the safety bench no longer has working hydraulics, the flooring is lifting is several areas causing trip hazards, other equipment has had bolts come loose. I have voiced my concerns and after initial concern my emails have been ignored. I asked if they can validate why there is no late night staff to no reply. I mean the basics that the gym needs to uphold is not being fulfilled. No toilet paper in either bathrooms forcing people to use the toilet seat covers until those are gone, no sanitary wipes to clean equipment, dirty and clogged toilets on several occasions, used bandaids on the floor of the restroom has been a fairly regular occurrence. I will gladly pay the penalty to get out of this membership. Buyer beware here as well. What they don't tell you up front is that not only is there a penalty equaling 60% of the remaining balance but you have to send a handwritten letter to a 3rd party billing company and the gym staff cannot assist other then giving you the contact info. Being that could take time you will be charged the penalty plus additional months membership while waiting for the cancellation! You have been warned... read more

I am beyond impressed with Anytime Fitness Kakaako - I started two weeks ago and I am extremely satisfied. I have let go of myself since Covid hit and lately I have been doing light work out at the gym. I love that I can stop by Anytime its convinent for me. One step at a time. This gym provide the professional fitness help for any individual or groups: - they have an awesome support system, Anytime fitness is like a family of cheerleaders - theyre resourceful on healthy eating habits that are sustainable!!! - it is where you learn about best practices and proper form when working out - I have been pushed to exceed my own expectations and what I thought was my ability! Anytime Fitness Kakaako is a super encouraging environment that strikes the right balance for support, consistency, sustainable lifestyle shifts, and results!!! Thanks you Angel and all the staff for yall awesome support. read more

Anytime Fitness - Gyms Near Me - Honolulu, Hawaii

One star is for the $7 parking that I am never getting back. Came here for the first time as a member and there was a QR code to pay for parking, went inside just to find out there was free parking all along like what??? Why is there a pay QR code if parking is free for members? Guess it doesn't pay to be a good member of society. Such greedy people... read more

Anytime Fitness - Gyms Near Me - Honolulu, Hawaii

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Website says you can receive the 7 day free trial pass. No mention of walk in hours or staff needing to be present. I received the 7 day pass confirmation. I show up at 4:30am and doors are locked. 2 separate members who walked out were snooty and stated that staff has to be here to let you in. I understand safety and concern and yet, I had my confirmation in hand. THEN on the door stated that walks must be during hours where staff are present. 8:00AM. No mention of this during the 7 day trial pages online. Extremely disappointed. read more

Wish I could give them negative stars! After already paying the cancellation fee they still continued to charge me! Stay away from these guys!! read more

This gym rips people off ! my husband has a doctors note saying he can't workout long term under doctors care . Hasn't been working out for the past 3 months . And not the owner is saying he will Only freeze our acct. BS ! we only have a year agreement , and by the time my husband goes back to working out again it will be way over a year. I also know that this gym has had shady "trainers" who are not certified . Multiple "trainers " have had ripped people off. This gym has the highest turn over rate for workers. And it's because the owners do not know how to run a business. Please do not sign up with this horrible gym who not only take peoples money but they also treat their workers like shit , and not to mention they hire crappy trainers who are not legit certified ! read more

I had an appointment to meet up with a membership specialist to try out the gym for a day and talk about pricing. I got there 15 mins early. Not being able to go inside due to needing a key fob, I called the number on the door. I called a few times, no answer. I called the secondary number that they have listed as an after-hours "emergency" number, no answer. I waited another 10 mins to see if someone would call me back or see me at the front door. Nothing, so I left. If I can't contact you for a meeting, how can I trust that I can contact you should something major happen once I'm a member?! Like they say, first impressions are everything and my first impression on this establishment is not a good one. I'll be moving onto another gym now. Oh well... read more

FINALLY FOUND A GYM I FEEL COMFORTABLE WORKING OUT AT. I started my fitness journey at Planet Fitness, but was always so shy working out in front of people and hated waiting for machines. If this is your problem too then I definitely recommend Anytime! Because they are open 24/7, the gym is usually empty when I go which is perfect. The gym is always clean & the staff are so welcoming and friendly. Angel, their GM is the best! He's so friendly and encouraging. There is parking (which is AMAZING esp in Kaka'ako) and they have this food truck right outside that has super yummy salads and chicken pesto sandwiches . BONUS POINTS: they play the best music!! If you're looking for a covid friendly, private-style gym with incredible coaching, definitely check them out! read more

Cancelled due to military pcs. Spoke with manager and cancelled after showing military order and fact that there is no anytime fitness within 60 miles radius. Triple confirmed cancellation before leaving island. 1 year later, got charged for annual fee. Contacted bank and they can't cancel my membership. Called anytime fitness, they can't cancel it. Called this gym, they gonna send me a email. Still didn't get that email of instruction. BS business happening here. Just don't go here. Not worth your time. Better gym out there for your choice. read more

Don't sign up here because they make it impossible to cancel your membership when you want to stop your membership. My husband decided to cancel his membership because he started going on Pearl Harbor just taking advantage of his Military Benefits. Valid reason. But what's so ridiculous he has walked in over 30 times to try to cancel and there is literally only one person in this whole damn gym that can cancel his membership and he is never there even when my husband calls. He had been trying to cancel since July. We have been charged for over 4 months their $74 membership! I am reporting them to the BBB. I literally walked into Planet Fitness and canceled immediately and they can cancel it. We are demanding a refund read more

Really small gym so it gets super crowded. There are never any parking stalls open. The equipment is getting really worn. The worst part is that they make it super difficult to cancel your membership. read more

I use to like this gym because of two things, 1 because it was the only gym that was open 24 hours during the pandemic and two it's right across from my work. But bills started to pile up and I had to do what's best for me financially. I had to cancel my membership. It took forever to cancel my membership and I was tossed around like a ball . The manager of the establishment said to call the billing company in order for me to cancel my member ship. Then the billing company just said the same thing which is call the establishment. In the end I was able to cancel my account. I don't like how they are still contacting my boyfriend also saying that his membership payment is due also when he canceled it a long time ago. read more

Unreliable management: planned an event for a month then cancel at the very last minute because of miscommunication with owners.

Totally not worth it at all. And it will take an act of congress to cancel your contract. Even when I sent a receipt for the cancelation fee, the "manager" did not honor the receipt and wanted to know who I spoke to and who sent the receipt because they weren't suppose to do it. I give these guys an F in customer service. A bunch of thieves. read more

I love this gym because I can get access to it 24/7 And I usually work out super late. Other gyms you have to wait in line for or close early so this gym works great for anyone's schedule. After a year without the gym this place is just what I needed. It is covid safe, super quiet, never over crowded, and it has great parking. There's even a food truck in the parking lot serving healthy meals/meal prep/and smoothies! They play good music over the speakers if you forgot your headphones, offer coaching programs, and the staff is super friendly! read more

If you're in the kaka'ako area and you need a place to workout. Anytime fitness offers amazing workout classes, a very clean facility. With amazing staff that'll greet you at the door! (6 feet away of course). You won't regret checking this place out. read more

Anytime Fitness - Coach Chris. Taking members through stretching exercises. - Gyms Near Me - Honolulu, Hawaii

Yeah, move away and realize that they have you in an insanly binding contract. Its not worth it now or later please do not join. I get it its a small gym but not worth the headache read more

It has been already been over 2 weeks and still no refund! I just checked my bank account today and they tried to take payment from me once again! I called infuriated and what did they tell me? "I will tell the owner when he comes in" Where was that the first time I called??? DO NOT SIGN UP FOR THIS GYM. They are so misleading and will be so hard to cancel read more

Came to Anytime Fitness for the first time! Super pleased with the customer service and help with my first time trying out the gym. Not only did I love the faculty but I was so pleased with how welcoming the staff were to all patrons of the gym. Shoutout to George, Will, and Ka'eo for their extra efforts to make my gym experience that much better. I will definitely be recommending this gym to my fellow college students looking for a good gym to try out in downtown Honolulu. Nothing but praise for Anytime Fitness! read more

I went here with the idea of checking out the gym. All doors were locked with no access. After 10 minutes of my standing outside and walking around a manager named Amanda opened the door asking if I needed something. I said I wanted to go inside and check out the gym. She says 'most people make an appointment. I said how am I to know that?' She brings me to her office telling me to cover my nose with my mask. That is no problem. She just had a snotty attitude, so I will look elsewhere. read more

I particularly like the cleanliness of this gym, and it's a comfortable environment inside. Staff are nice and welcoming. I like that it's new and modern, clean (yes, saying this again!), and aesthetic. Going to the gym can be hard to get out the door for, but this place makes it easier and better for me to want to go. read more

Still struggling to cancel a membership that I cannot use. Everyone says they're going to help and no one does.

Excellent service from fitness coach, Kaeo. Made me feel welcome and explained the details patiently. Highly recommend because of him.

They make it impossible to cancel your membership. My original contract expired in October 2022. They auto renewed my contract without notifying me even though my membership agreement on their website says my policy doesn't auto renew. The contract says you have to cancel with the club you signed up with but when I tried that they told me I had to call a number to cancel. The number I called told me I had to make an account on a different website to cancel and the website said to send a letter to an address in Arkansas. I sent the letter and haven't heard anything back yet lol read more

This is a gym that I have been looking for. Being a busy working young professional, finding a place that would be open at all hours and that's close was hard. Becoming a member is a pretty quick and easy process and the GM Angel is great and personable. Granted the price of monthly membership is okay... it definitely holds you accountable to get in the gym. Literally writing this review after finishing a work out at 10:15pm on a Monday. read more

I'm a regular member that works out almost every day around the same time usually when it's not busy. Lately, I've noticed a lot of change in staff(i.e. management, trainers) I've built relationships with these people and look forward to their complimentary advice in helping with my workout. Not being able to see them now kind of brings down my motivation.. Not to mention the pricing of memberships and with the new management thats taken over recently, they fail to understand that times are hard right now and they manipulate you in every way possible. Who ever the new staff is, need a reality check ownership and/or management and I'm sure I know a few people who would come and check out what the complaints are about. PLEASE read the contract before signing anything with this gym. Luckily, my contract is almost done and I will look else where to work out in the future. read more

Where do I begin!?!?!?! Angel Vegas who is the General Manager and has been a mutual friend on social media posted on FB about his new position at the Gym. I congratulated him on the post and he reach out in the most polite way. I've been approached by other gyms and their employees and all they wanted was a new member. But Angel had a real interest in helping me and still does!!! He's been nothing but positive and encouraging and I am so greatful for his support!! I recommend Angel and Anytime Fitness to EVERYONE!!!!! read more

This gym has it all. The staff is super friendly and eager to help. Great variety and quality equipment. Just all around clean comfortable environment. read more

Very clean and organized facility. Staff is very friendly and accommodating. Like how they have every gym equipment you need to get an AWESOME workout in. Like how the members abide by the rules and wear mask ALL THE TIME and SANITIZE the equipment after each use. Like how it's so CONVENIENT to go workout ANYTIME!!! Parking is small but never had to wait for parking. Like how there's a 2 hour time limit which gives other members a chance to park if it's crowded. The best part of this facility is the turf. We use it to do HIIT workouts, warm ups and cool downs. WIN WIN read more