We had high hopes of just getting our kitchen and hallway floors redone. We knew what we wanted and…read morewhat our price range was. Trudel had a great option of grouted vinyl that looked like wood feel ceramic tile. The installers were great but the grout kept separating. There were instant holes in the grout and the installers explained that was very odd and there must be something wrong with the grout because they tried to fix it and it wasn't working. I didn't have any issue with them figuring out what was wrong and coming back to fix it. I had to follow up because they never contacted us about coming back. They said they hd to send the grout back to the vendor and get a replacement with them. No biggie. Months went by with no response. I emailed and they said they'd call to schedule something when they weren't busy this particular week. No call. COVID happened and I didn't want anyone in our house so I didn't force the issue. Sent them emails again and nobody follows up or agreed to come out yet. They just reply with questions that I answer and then they stop responding. It has now been about 3 years since my floor was installed and they have yet to do anything. We paid them $4,000 for our floors on a tight budget and what we got installed looks like I could have done it. I'm very sad to leave this review but maybe this will prompt them to actually reply to my emails and come finish the job I paid them for.

Trudel Flooring was hired by another contractor after my father's death for a homeowner's claim and…read moreit was a very frustrating experience. The owner Bernie, told me where to go on his website and to pick carpet and vinyl flooring. I did and called and left a message with the receptionist with my two choices. I was never contacted about when things would be installed. I always had to call them and cross my fingers that they had information for me. After calling them, I found out that the vinyl floor and carpet was to be installed on 1/5/22. I sent my stepsister to the house to check the vinyl flooring and carpet on 1/6/22. She sent me pics. It was not the flooring I picked out and the carpet was not in. On 1/7/22, I called the store and talked to Bernie about the floor not being the one I picked out and the carpet not being installed yet. He told me insurance said the floor I picked was "too expensive". So Bernie took it upon himself without even notifying me to pick entirely different flooring himself. Who does that?! He didn't know what my plans for the house were. I also mentioned to him that there has been no communication to let me know when work is being done. Bernie told me that the house is unoccupied and it didn't really matter. I have a right to know who is entering my house and when. What if I was having other work done that day? The next day the carpet was installed. I went to the house on 1/10/22 to inspect the flooring. There was no vinyl flooring installed under the washer and dryer. I called Bernie on 1/11/22 and asked why it was not installed. He said he would have to ask the installer and he would call me the next morning. 3 days pass with no call. I went back to the house on 1/15/22 and also noticed the floor had ripples. I called the store again. The receptionist told me that he was unavailable and took a message to call me back. I did not hear back from him. Later that evening, I sent him an e-mail with pictures. He tried giving me some BS excuse about insurance not covering to install under the washer and dryer when they covered it being installed under the refrigerator and stove (washer and dryer are also in the kitchen). That Monday morning, I called State Farm and requested the check be sent to me payable to my father's estate until the issues were resolved. Which is how it usually would work anyways. I had previously asked insurance to pay the companies directly because accounts for the estate had not been set up yet, but that was no longer an issue Later that day, I got a call from the receptionist that they would be going to the house on either that Tuesday or Wednesday. I asked to be informed when they knew. I never received that call or a call that the job was completed. After Bernie realized the check was mailed to me and not him, he finally called me and "communicate". He called and left vm's on 1/3/22 and on 1/7/22. On the 1/7 vm, he tried threatening me with legal action. A couple of hours later, he called me to state that he had received the check I sent. No apology from him. The lack of communication and the disrespect as a customer that I received was very unprofessional. Do not do business with this store unless you like being stressed out and blown off.

I saw that Alexander's was highly rated on Yelp for carpet stretching and repair. I HAD several…read moreseams that were shredding thanks to our cat, and after 11 years the carpet had stretched in the upstairs hallway and on the staircase. These folks arrived at the exact time they had stated, did a quick walk-through and got right to work. Alex stretched carpet in several areas and his wife repaired doorway seams simultaneously. We had thought we might need new carpet but decided to try Alexander's, just to see. WHAT A FANTASTIC JOB!!! Our carpets looked as good as new and we no longer think it needs to be replaced. In addition to great work, these were some of the nicest people we have ever had work on our home. I will not hesitate to use them again! I originally thought the quote was high but after seeing the work, and getting to know these folks after a few minutes, we paid extra.

This husband and wife team are amazing, couldn't be more happy with the repairs he did on 3…read morepatches, very reasonable, punctual, and was quick to respond. Will definitely be referring them to friends that are in need of re-stretching of their carpet!

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them

10/10 will be using FCI again the next time we need flooring work! Was able to book an in-home…read moreconsultation on 36 hours notice, Austin was well prepared, knowledgeable, super personable and made the whole thing a breeze. Installation was fast, professional, and high quality. We could not be happier with the results.

It was a great experience working with FCI. So convenient that they brought carpet samples to our…read morehome, so we could see which option looked best in the space. Very professional and easy to communicate with!

Stopped by the showroom, to find a piece of flooring, to match vinyl planks I had. The proprietors…read moretook time to match with flooring they had in stock, so I didn't need to order another whole box! Couldn't have had a better experience !

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

They did a really nice job putting in some carpeting in my Master Bedroom. I actually got their…read morename/number when they updated the flooring in my work office. Like what they did there and remembered the name when I did a Yelp search so I tried them for my house and they were really great. The estimate was done the very next day I called, and about a week later the job was done. They were on time and everything, plus it came out looking nice. Would definitely recommend.

From the owner: We are one of Metro-Detroit's premier independent Floor Companies! Specializing in Carpet,…read moreLaminates, Hard Wood, and Vinyl Products (plant and sheet), Get Floored prides itself on quality work with unsurpassed value. From just a small bedroom to renovating your entire homes floors, we have the knowledge and skill to get the job done right! Give us a call today to speak to one of our customer service reps and set up your FREE In-Home Consultation. We can even set up a Zoom Meeting to start the process and answer any questions you may have. With both night and weekend showings available, there is no better time to redo the floors in your home, office, or commercial space. Call Get Floored today!

My name is Peter and I live in Oakland county. Discount Carpet and Flooring was the best decision…read moreI have ever made regarding flooring in my house. The price was phenomenal. No one could beat it. The service was excellent and superior to other companies. They didn't try to sell me on anything. They listened and give me what I wanted super fast and at a great price! The carpet was of great quality and feels wonderful. The quality of the installer's work was outstanding! His name was Al, and he was very respectful clean cut and did an amazing job. I couldn't believe how fast he was. I am a commercial building inspector by trade so it's my job to find non-industry standard work. There were no mistakes or poor quality work done here. These guys are pros! I will be using them for all of our flooring. Overall, my experience could not have been better and they exceeded my expectations. Thank you.

I needed carpet as my basement was flooded due to a bad storm, after looking around, Discount…read morecarpet was very fair on pricing and the quality was A one. I definitely recommend this place to anyone looking for carpet or flooring, thank you Discount Carpet for all your help, you guys where a life saver!!!!!