it is the parts store to go to they have a great staff and a very good inventory and they can gets…read moreparts over night if they don't have them in stock and they call you to let you know when they are in

Excellent service, they give the RIGHT parts and nearly everything is in stock. If you do need to…read moreorder the parts are always there quickly and they CALL you.

Customer service is lousy and rude, typical trash yard. They jack prices and sell s**t!!!read more

I could always find what I want there and the people always help you and they are nice and offer…read more You good advice when you're looking for a product.

These guys have been so friendly and reasonable…read more In 2020-2021 all my experience is positive. (Someone posted negative feedback in 2016.) I currently own 8 VW's from the 80's and 90's. This business has always helped me with parts and even provided feedback and suggestions even though they didn't have one part. I would recommend the Parts Place to a friend for sure.

Very helpful. True vw experts. Willing to talk me through what I need and are very patient with all…read moremy questions.

I would like to recognize the outstanding customer service and kindness shown by the staff at…read moreHolbrook Auto Parts in Detroit ( 8 mile & Van Dyke). While DoorDashing with my daughter, I was assigned to deliver an auto part from their store. When I arrived, the customer informed me that they had not ordered the part. Unfortunately, I was unable to get in touch with DoorDash to resolve the situation that evening, so I returned home and brought the part back to the store the next morning. The young man working that day was incredibly appreciative that I took the time to return the item. His professionalism, gratitude, and genuine kindness left a lasting impression on me. In a world where honesty often goes unnoticed, it was refreshing to be treated with such respect and appreciation. I cannot express how much this experience meant to me. The kindness shown that day was truly a blessing and arrived at a time in my life when it was needed most. Thank you, Holbrook Auto Parts, for reminding me that there are still good people in this world. Wishing your business continued success and many blessings.

I am a car dealer from Columbus Ohio. My daughter lives near Holbrook in Brownstown and when I…read morefound out she was coming in town for Labor day I called and asked Holbrook staff Rex and Hass for rocker moldings as well as the textured bottom door trim from all 4 doors. Both Hass and Rx assured me the parts were available and to send my daughter and "They Got Me"... My daughter arrived in Columbus with only the rocker Moldings and after the holiday she went back home and called Holbrook in Brownstown to get the pieces that were missing. The supposed manager, Nate vehemently denied responsibility blaming my daughter that was no more than a delivery person on top of that Nate was rude and kept overtalking me. I offered to send him the text I sent my daughter that described in detail the parts we wanted and that my daughter read to Rex but her refused to allow. I asked to speak with him and Rex or Haas and refused to do that. I told him that I thought this was a pretty dirty move to steal $200 dollars and blame it on my kid and then Nate hung up. I will be filing a complaint with the BBB as well as the state Attorney General. After speaking to Nate I am certain he will choose to disregard the complaints but hopefully many people over time will read this review and my other complaints and go elsewhere for any used part needs.

Customer service here is top notch. When I'm downriver this will easily become my go to parts…read morestore. They didn't have what I needed when I stopped in today, but they were very helpful. Could have ordered the parts in about 12 hours. Instead. Since I had th le car torn up, he called around for me and found the parts. Then got them to price match for me. A+ service.

A true "good old" parts store. They stock and order name brands have reasonable hours and will…read morestill do machine and shop work when needed. They also DON'T have 16 year old kids with zero automotive experience attempting to sell you parts like the other local crap chain stores. I go here when ever possible.

This shop had me pay for overnight shipping and it's been 5 days now and I still don't have my…read morepart! In addition the guy that answers the phone is rude, and comes up with excuses every time you call! Don't recommend to anyone!

I was skeptical at first, but the customer service was great! I had no issues and the part (engine)…read morewas at a very reasonable price compared to other places. I will use them again if I need something.

These guys are awesome! Ordered a new gas pedal for my 67' A108 dodge van and after I placed the…read moreorder the rubber grommet for the throttle shaft that goes through the floor popped up on the screen. I called and asked if I should cancel the order and buy the set and he said no I'll just send it. Well he did and I appreciate it! Both products appear to be really good quality. Thanks!

Placed order on a Monday morning, was told it would be a couple days before shipped, OK. 2 weeks…read morelater called to see what day it was shipped and how because we still didn't have it. Told he would check and call me back. No call back... so I called again, oh itwent out that day. 2 weeks to ship it. No appology no big deal. Was really dissapointed, hoped we had found a good place to get Mopar items.

Don't use them for anything! They lie to eBay and then fight eBay to not allow you to post an…read morehonest review of their mistake. They lied to ups and sent inaccurate shipping changes and claim they don't control ups after sending changes. They will lie to keep your money when keeping you from getting a part that costs nearly one thousand dollars and claim to be innocent. Ups was provided instructions to hold at a cvs location instead of the next door ups facility. This guy is a hack and a thief and knows all the tricks to keep negative and honest reviews from hitting his eBay store. If this nonsense continues I will see his lies hold up in small claims court in TX.

I appreciate their expertise. They always have my parts and helpful not sure what else to sayread more