William spent so much time making sure everything was done to our satisfaction, excellent customer…read moreservice!

Brandon and his team at Southwest Security was able to envision, quote, and install a custom…read moresecurity application for my residential building to my desire and specification. He gave me a menu of options, but I was not oversold or coerced into buying things I didn't need. His custom solution was quoted very reaonably and answered every security concern I had for my perimeter. I would highly recommend Southwest Security to all of my friends and family! I was thrilled that I contacted Southwest Security first!

I needed to get some keys duplicated and a fresh set for rekeying a lock and I honestly didn't know…read morewhere to go outside of this key store that I passed a million different times. I decided to stop by and see what services they offered and I was able to get everything I needed for an under $5 and it was super fast.

A recent trip to Heights Security was really disappointing. The young man at the counter was really…read moredisrespectful. The manager assisted afterward, but I was surprised since previous trips to Heights have been pleasant. I did wind up stopping the transaction to go elsewhere.

Well the Vivint system does what it supposed to it doesn't do much beyond that!…read more One of my cameras keeps timing out! The way it says to fix it is to reboot the panel. The tie you into a multi year contract with poor Customer service! The charge you a monthly fee, for what. The only way to add another camera (their limitations are 4 cameras) is to upgrade to a newer panel at 399.95, with a 129.00 installation fee. Currently one of my cameras doesn't give quite the coverage I want. They don't have a solution. They won't come out to check your system even if under contract without a fee! Ridiculous!

Good luck getting a human to help. This company is definitely do it yourself. All they want to do…read moreis sell product. Definitely not local. Customer support is useless. No support and the techs are dumber than a box of rocks. This is a ripoff. Avoid them. Zero stars.

I have been using Narrow Gate Security to protect a shopping center in ABQ for over 5 years and…read morehave been very pleased. They provide electronic surveillance and also patrol the parking lots. Since they started our rate for property damage, vagrants and graffiti has dropped dramaticly. They have proven over and over again that they are observant, proactive and very responsive. I highly recommend them.

From the owner: We are a privately held security company in Albuquerque, NM proudly doing business for 15 years…read more We provide limited information to sources requesting data beyond provided details without established contracting. Projected annual income for 2024 is $356,000,000. Projected employment for 2024 is 2100 full time staff. NarrowGate is US based Security Agency, Private Military Company. It's security based operations include heavy armed security operations, HighTech video surveillance, alarm triggered systems that alert NarrowGate's monitoring facilities in New Mexico. Once activated NarrowGate dispatches heavily armed, armed and/or unarmed security personnel to protected critical infrastructure and commercial locations. NarrowGate specializes in Pre-Intrusion alert/triggered technology unavailable in most US based security companies. It is believed that NarrowGate developed and deployed specialized surveillance equipment in Middle Eastern and North African countries. In 2012 NarrowGate staff further developed and provided dynamic and relevant analysis that formulates the design of Physical Security Systems (PSS) of high risk facilities, critical infrastructure and corporate business facilities worldwide. NarrowGate also provided security services and tactical training within the United States and overseas to a vast array of clients...

I'm very pleased with Next Level A-Tech. We had to replace the access control system at our…read morecondominium. A highly visible project impacting every resident. Randy Allen was very helpful during the analysis and design during the sales process. We experienced a last-minute delay due to a hardware failure, but Next Level gets points for discovering it in their labs before trying to implement, which could have been very disruptive to our residents. Installation and configuration was done in one day, as planned. Vincent did a terrific job with the install, cabling, configuration and testing. On the back end, Seldon had all of our residents pre-loaded into the new system and their transition experience was nearly seamless, he was also very responsive in addressing technical issues. Everybody I've encountered has been professional and expedient. I highly recommend Next Level A-Tech!

Cannot recommend. Used to be a great company before the founder, Rich, sold to them. They try to…read moremanage the operations out of Farmington and only have one tech to serve Albuquerque and (I think) Santa Fe. We've had a persistent issue for over a year that they cannot seem to resolve and I don't think they have the technical "chops" for the job at this point. Sad to see the demise of what used to be a very good company.

I needed two PoE cameras that needed to be installed. I had the cameras; they just needed to…read morereplace the existing ones. Communication was fantastic around scheduling and arrival. My new PoE cameras were installed in less than 90 minutes. Payment was easily done via a link that was sent to my email and the price was very fair. I would definitely use them again.

Network connection problem with security camera system. Showed up quickly and found the problem…read more Great service at a good price.

Installed yesterday. The team was knowledgeable, efficient and friendly. So nice to have actual…read morepeople show up with the knowledge and ability to compete the task. Don't waste your time with anyone else. They know what they are doing. Simple, reliable and honest. They don't sell you anything you don't need. There is no other alarm company in Albuquerque. They are the best.

I've been a customer of this outstanding local full-service alarm company for at least seven years…read more Today Matthew, one of the techs, came to my home to restore wireless units from my old replaced windows to my new windows. He was knowledgeable, efficient, used as many of the old units and parts of the old units as he could, and got our home back up and running. Matthew is today's reason I heartily recommend The Alarm Store.

Been them for many years when our security cameras died and the company wr bought them from went…read moreout of business, wr were stuck with the possibility of having to buy a new system. Called TAS they found me new DVR that is compatible with my cameras plus the new DVR from TAS was less expensive then the replacement on line. Not only did find me a new DVR TAS only charged me an hour to install it and get it up and running.

Very poor professional treatment from the begining. I bought a home with this system in it. Did…read morenot have a good feeling after taking to sales person - but I had them come out and check the system -- turns out it was a scam I never signed anything -- never had them activate -- the equipment is old and dated. I decided to look at other options first -- but they sent me a bill for over $400 and now tell me I have to $100 to disconnect something that was not connected to begin with -- filing with better business bureau and anyone else I can - to keep them from scamming other people.

I read the other reviews and they were full of good experiences. I was still apprehensive as I had…read morenever used HelpTek. I had a major issue with my email account unable to reload. Dmitri fixed it for me at home for under $200. Great guy and entirely professional!

Dimitry answered my call on the first ring, was available at a convenient time, showed up on time,…read moregot the job done, gave me some good advice, and charged a fair price. I would use him again without hesitation.

I gave them an opportunity to get a bid on a job for a keypad. I feel like they were taking…read moreadvantage of me and in a sense felt like a scam. Their bid came back at $1200.00 for the replacement of a keypad. when I asked for a breakdown they wouldn't give one to me I was absolutely blown away this, so I called another security firm. They were out same day and fixed it for $384.00. I was in the talks with alarm research for weeks. And they made it sound like it was a complex project. And definitely we're misleading. If you working with this company get a second opinion to make sure you're getting honest work done.

My next door neighbor moved across town and she was on my alarm call list. I called and was able…read moreto replace her name with a co-worker, no need to do anything online, send anything through USPS, no service visit required, didn't have to go into the office, very efficient process.