I am writing to share my experience with Avantara Chicago Ridge, where my mother recently stayed…read morefor skilled nursing and rehabilitation following a hospital stay. While there were some positives, the overall experience was disappointing and deeply concerning. Positives * The facility was clean and had a pleasant atmosphere. * Many staff members, including Roy, Artis, Kayla, Yasmin, Toni, Courtney, and Latoya, showed kindness and attentiveness in their care despite being very busy. * My mother made progress with physical and occupational therapy. Negatives 1. Overnight Care Issues: The overnight care was insufficient. My mother, who has Parkinson's disease and dementia, was left unattended for hours on multiple occasions. I arrived one morning to find her soaking wet and hanging off the bed. On another night, no one checked on her from 10:30 PM until I rang the call bell at 4:00 AM. 2. Policy Inconsistencies: Despite being told that overnight stays were not allowed, I was informed by staff that other families had stayed overnight either on in room sofa or by using an air mattresses. After purchasing a mattress and staying with my mother for seven consecutive nights, I was told this was against guidelines. This explanation felt inconsistent, as I had been doing so for seven days, in addition to other rooms having sofas in the same area where I placed my mattress (contradicting the reason that where the air mattress was placed was against guidelines). 3. Communication Failures: * A sign I created to help staff understand my mother's condition was removed, with staff claiming it was a HIPAA violation. However, I could not find this restriction in any patient rights documentation or the HIPAA guidelines. (they can't share the info but we can share the info) * The frequent turnover of agency staff meant that new caregivers were often unfamiliar with my mother's condition, causing frustration for both her and our family. 4. Incident Transparency: My mother experienced two falls during her stay. Despite me being on-site for both incidents (not in room with her), I was never shown or asked to review the incident reports. When I requested them, I was told fall information could not be shared, and I needed to resubmit my request (to receive the basic record information) with specific verbiage that wasn't initially communicated to me. 5. Unsafe Practices: In one fall incident, my mother was left unattended (Parkinson's and Demetia) in the bathroom without gripping socks or shoes, leading to a fall. She was found on the floor after knocking on the door. 6. Lack of Response to Feedback: After discharging my mother early due to these ongoing issues, I sent detailed written feedback to the facility's leadership, including specific information requests. I received one acknowledgment from someone outside the scope of responsibility, who stated that the email would be escalated to the appropriate person. However, I have not received any direct response or resolution from the facility's director (who was included on the initial email) or leadership. This lack of accountability further underscores my concerns about the quality of care and management at this facility. While some staff members showed genuine care and kindness, the lack of consistent care, transparency, and communication overshadowed the positives. I ultimately decided to discharge my mother early due to these ongoing issues. I cannot recommend Avantara Chicago Ridge based on our experience. Families seeking care for their loved ones deserve better.

TERRIBLE PLACE THEY NEGLECT YOUR LOVED ONES. this place could care less of the situation your…read moreparents are going through, and the workers are rude. Of all places do not send them here.

I want to thank the staff for helping me take care of my mother! I appreciate how considerate and…read morecompassionate they are with my mother. I especially like to give a great Thank You to Tamika in HR. That is her role but she goes above and beyond the call of duty. This transition for me and my family has been very difficult. When I walk through the doors she always offers a sense of peace. I am grateful that she assist me with my request and make sure that it is done. I know that nursing homes usually have a hard reputation of challenges but this has been the 1st time I can be thankful for the support especially from Harmony! Thanks to the receptionist, nurses, nurse assistant, social services, nutrition, cleaning staff and top A1 therapy team!!!!!

Staff is very nice to my mom . The place is clean, smells good, nurses are attentive, therapists do…read morea good job.

If only there was a way to leave NO stars I would. This place is horrible the staff is…read moreunprofessional and lazy! They make it seem all roses and rainbows by showing you the first floor only. Until... your family is placed there on the second floor with mismatched furniture, no rails on the beds for the elderly to fall (yes, this happened multiple times). They leave your family sitting in their bodily fluids claiming they are short staffed while the staff has no problem gathering to talk in the hall with each other rather than their job caring for the people there. Both of my grandparents were here and I couldn't wait to get them out of there. If you care for your family DO NOT send them here find ANY other place that will not just take your money and mistreat your family. Do your research people! This place has changed names multiple times just search the address (I won't get into it here). My grandfather has dementia and the night staff tried asking him for cash up front after he was checked in, he fell out of his bed and his bandages were not changed as they should've been. He ended up being sent to a nearby hospital without notifying the family. This place is disappointing and should be shut down.

Our mother was there after a fall that broke her hip. The staff was caring and took care of her…read moreneeds. We did hAve a couple of concerns, at times, contacting the social worker. Overall, a nice place.

My uncle was thrown in this place after Palos Northwestern Medicine Hospital allowed a distant…read morefamily member to have me removed from my uncle's care. My uncle's health was improving. I was in the hospital every day feeding my uncle every day making sure he was thriving and getting back to health. Once they kicked me out they placed him here in November. He fell out of bed, his health declined, he slowly starved, got pumped with pain meds, lost weight and was dead on February 10, 2026. My uncle was isolated, I was told we could not visit because APS said so. I was threatened that If I or anyone comes to visit we will be arrested. I don't even live in the state. He was isolated until the day he died. He was given a court-appointed guardian through APS (adult protective services. He visited one time for about 15 minutes on December 26, 2026. They did nothing in his best interest. the judge did not allow anyone to visit him. My uncle died alone. they removed everyone who loved him due to a vindictive, distant, greedy family member, who was allowed to further isolate him from his loved ones. To top it off, after we were told that the state would take over, we were never notified of my uncle's death. I just happened to call the guardian of the court on February 23, 2026 to find out why the distant relative was going in and out of my uncles house. I was informed that my uncle had been dead for almost 2 weeks. He died at Palos hospital. No one even had the heart to notify his family. There is a different kind of evil in this world. I don't know who's worse Palos Hospital or this place. It should be a special kind of hell for people who treat the elderly like this.

The kitchen staff does not know how to do their job right I am on dialysis and because of numbers…read moreseen on my blood work I am a double protein and only get it maybe two times a wee.

I went for RUSH PT and I was very impressed with therapy for sciatica treatment. Connor, John and…read moreother therapists put a lot of effort in helping me gain back my mobility on my left side which was very painful when walking or standing. I could not stand/walk without leaning. I thank Connor and John for their expertise/patience to help get me back into my active lifestyle with less pain and walking without leaning. The atmosphere is pleasant and inviting from the receptionists to the PT Assistant. The Physical Therapists are highly-trained in helping others gain muscle control, thier knowledge and expertise speaks for itself. The handouts/videos for continuous exercises are very helpful. Thank you again Connor and John for expertise knowledge in wellness and movement. It is very valuable. JoAnn Potts

Had some issues with a hip and went to Rush PT. I liked the therapist well enough, and the…read moreevaluation visit went well. I thought the next visit went well, too, but the day after, I was in so much pain I couldn't sleep for three days. Added to that, my other hip and one knee were killing me. (The knee was so bad that I went back to the doctor and got a steroid shot. I don't think I should have had to do that.) I wound up cancelling my remaining appointments. The pain didn't go down for six weeks. I hate to say it, but I got a better exercise program from ChapGPT.

Our experience here was actually really good. They are definitely understaffed, but the environment…read moreis far nicer than any other center that we had worked with, and what staff they do have really do care. I'll never forget the receptionist there, because when my loved one (fresh out of brain surgery) started screaming at me (some post-op psychosis) and I asked her, "How does anyone do this?" in tears, she replied "One day at a time." And that was really what I needed to hear in that moment. My loved one had complaints that they didn't have enough ice packs, that the packs they had weren't great, and other things of that nature, but I do think they are a tad underfunded and I don't hold that against them because the staff really does the absolute best that they can with the resources that they have. It's not the most engaging or exciting environment for long-term care, but it is peaceful and everyone is doing the best they can with the resources that they have. The residents were kept clean and comfortable, and while that seems like the bare minimum, it's more than I can say for the other facilities I have dealt with.

Through all the new owners & name changes it was always nice & clean. Now you can't even walk in…read morebefore the stench of urine hits you in the face. They are definitely short staffed and the lack of communication from the staff is infuriating. My relatives bathroom is nasty with an old stained toilet & seat. No hand soap in the dispenser(upon every visit). They didn't supply any hygiene products upon entering, it's been days. We had to bring our own after several visits & attempts of asking staff. They don't alway supply meals, we've had to request them multiple times. We also had to ask/remind them to provide PRESCRIPTION medications because they were only supplying over-the-counter meds & not the meds prescribed by Drs. So long story short if you have relatives in here, make sure you're checking in on them.

I am extremely disappointed with my experience at Symetria. Before I ever started treatment, I was…read moretold over the phone that with my insurance my costs should be around $60 per month. Instead, I later found out they were billing my insurance approximately $750 PER DAY (and yes, they will force you to go in everyday for your meds in the beginning) for visits that consisted of little more than coming in and receiving my Suboxone at a window. According to my Blue Cross Blue Shield account, the first four days alone were already nearly $3,000 in charges, and there are still additional days marked as "in process," and Lord only knows what those days are going to be costing. My guess is 750 dollars again. Sickening. For context, with my prescription plan, my Suboxone would typically be a $10 copay for a 30-day supply if prescribed through a regular doctor and filled at a pharmacy. Instead, I was placed into a system where I was required to come in repeatedly just to pick up medication at a window, while each visit was billed at hundreds of dollars. I was initially told I would only need to come in for the first seven days. When those seven days were coming to an end they informed me I would have to continue coming in three days a week for another three weeks just to receive my medication. Each of these visits was being billed at around $750, despite the fact that I was simply showing up to a window to get medication that could otherwise be managed through a standard pharmacy prescription. Talk about scam! During my entire time there, I saw a doctor over Zoom ONE TIME and met with a drug and alcohol counselor ONE TIME for intake and a treatment plan. Blood was drawn, and I was given lab results that were never adequately reviewed or explained to me. Additionally, most of the blood work results I received were marked "test not performed -- specimen past stability," meaning they were not actually completed or were unusable, and I was never given a clear explanation as to why or what that meant for my care. What I find most disturbing is the amount being charged to insurance compared to the actual care provided. The vast majority of my visits involved no physician interaction, no counseling, and no meaningful treatment beyond walking up to a window for medication. Yet, hundreds and hundreds of dollars per visit were being billed. It felt less like patient-centered care and more like a system designed to maximize billing. Patients seeking help for addiction are vulnerable and deserve transparent pricing and ethical treatment. My experience left me feeling misled about costs and pressured into unnecessary in-person visits simply to access medication. I cannot recommend Symetria based on my experience.

This counselor Mrs. Carla Funces, was rude and had a nasty attitude. So for anybody who is thinking…read moreabout attending recovery there if you have to deal with her I think it would be better to go to the northside on Lincoln her rating is a zero

Poor management. These aids are taking longer breaks. They do not do their job. They do not care.read more

My Grandmother completed surgery Monday, successful. Was transferred to Aliya Healthcare Friday…read moreevening. Was in Aliya through Saturday evening. My mom called Sunday morning at 9am, and couldn't get ahold of my grandmother. We found out 2hrs later she was taken to hospital, and past away. This issue with this facility was that they couldn't account for her activity between 9pm to 7am. No counciltation, no answers, not even a call to inform my grandmother was in distress. Aliya Healthcare, at this time is not the facility for your loved ones who are in critical state of care.

Staff is very caring and quality of care has improved.building no longer has odors and staff is…read morevery kind and considerate

I have to say hands down there have been major improvements at this facility. The new administrator…read moregave her word in regards to seeing to it that the facility is in the process of improving in so many ways. I must say she is a woman of her word!!! When I had a concern about my family member's care she not only handled the matter immediately, but she followed up with me constantly to update me and even had the other managers give me a report concerning their dealings and any progress with my dad. I already feel guilty about not being able to personally care for him at home but now I can sleep at night because I see the changes and my dad seems to be content.