I am writing to share my experience with Avantara Chicago Ridge, where my mother recently stayed for skilled nursing and rehabilitation following a hospital stay. While there were some positives, the overall experience was disappointing and deeply concerning. Positives * The facility was clean and had a pleasant atmosphere. * Many staff members, including Roy, Artis, Kayla, Yasmin, Toni, Courtney, and Latoya, showed kindness and attentiveness in their care despite being very busy. * My mother made progress with physical and occupational therapy. Negatives 1. Overnight Care Issues: The overnight care was insufficient. My mother, who has Parkinson's disease and dementia, was left unattended for hours on multiple occasions. I arrived one morning to find her soaking wet and hanging off the bed. On another night, no one checked on her from 10:30 PM until I rang the call bell at 4:00 AM. 2. Policy Inconsistencies: Despite being told that overnight stays were not allowed, I was informed by staff that other families had stayed overnight either on in room sofa or by using an air mattresses. After purchasing a mattress and staying with my mother for seven consecutive nights, I was told this was against guidelines. This explanation felt inconsistent, as I had been doing so for seven days, in addition to other rooms having sofas in the same area where I placed my mattress (contradicting the reason that where the air mattress was placed was against guidelines). 3. Communication Failures: * A sign I created to help staff understand my mother's condition was removed, with staff claiming it was a HIPAA violation. However, I could not find this restriction in any patient rights documentation or the HIPAA guidelines. (they can't share the info but we can share the info) * The frequent turnover of agency staff meant that new caregivers were often unfamiliar with my mother's condition, causing frustration for both her and our family. 4. Incident Transparency: My mother experienced two falls during her stay. Despite me being on-site for both incidents (not in room with her), I was never shown or asked to review the incident reports. When I requested them, I was told fall information could not be shared, and I needed to resubmit my request (to receive the basic record information) with specific verbiage that wasn't initially communicated to me. 5. Unsafe Practices: In one fall incident, my mother was left unattended (Parkinson's and Demetia) in the bathroom without gripping socks or shoes, leading to a fall. She was found on the floor after knocking on the door. 6. Lack of Response to Feedback: After discharging my mother early due to these ongoing issues, I sent detailed written feedback to the facility's leadership, including specific information requests. I received one acknowledgment from someone outside the scope of responsibility, who stated that the email would be escalated to the appropriate person. However, I have not received any direct response or resolution from the facility's director (who was included on the initial email) or leadership. This lack of accountability further underscores my concerns about the quality of care and management at this facility. While some staff members showed genuine care and kindness, the lack of consistent care, transparency, and communication overshadowed the positives. I ultimately decided to discharge my mother early due to these ongoing issues. I cannot recommend Avantara Chicago Ridge based on our experience. Families seeking care for their loved ones deserve better. read more

TERRIBLE PLACE THEY NEGLECT YOUR LOVED ONES. this place could care less of the situation your parents are going through, and the workers are rude. Of all places do not send them here. read more

I was there for a week,for physical therapy. That was the most horrible week that I had ever had. 1st, the semi private room that I was in ,the floor was very dirty, and the bathroom floor needed a serious mopping !!!. Also the therapy room also need a serious cleaning ,and the equipment need a good cleaning..The FOOD is the worst that had ever had... for breakfast I got a lumb of what they called scrambled egg ??? ,same breakfast EVERY DAY... after a week I asked by daughter to please take me out of there. I could not take the dirty floor any more.....Also I asked for a large pill to be cut ,the nurse said they don't have any pill cutters. And broke the pill with her bare hands no gloves on..THAT IS SOMETHING EVERY PLACE THAT HAS Patients should have ,everyone is not able to swallow large pills..PLEASE ,PLEASE DONT PUT YOUR LOVED ONE THERE !!!! read more

Awful. Poor bedside manner. Poor phone etiquette. Not the caring rehab facility it once was as Manor Care. Unprofessional and rude to patients. Bathing and personal hygiene for patients is absolutely unheard of... My loved one had one pair of underwear for 15 days and said nothing to anyone. Disgusting absolutely disgusting!! why did they not tell a family member? Because they don't care they just want the money. read more

staff is friendly but management is questionable,I was working at this facility through agency as a cna and instead of giving me the tools needed to complete my job they DNR'd me on account of them not supplying me w/ a login to complete my job. unfortunately clipboard doesn't allow these type of situations to be challenged or reviewed and it's really sad it's your word versus the facility basically. read more

If I could give this place a negative rating... I would... GF/CAREGIVER IS WRITING THIS FOR ME... First off, the night I got there I never got my medication. Asked about it, but I never got it. Thank goodness my nighttime meds are not lifesaving meds. The whole time I was there, 6 days, I only saw housekeeping 1 time. The case worker came in one afternoon and went and got a broom to sweep the floor. I was in isolation, so, the door was always closed, and I would go for hours without seeing someone. If I would have fallen and couldn't reach the bell, I would have laid there for hours. Even pressing the bell, I would wait sometimes 45 minutes for someone to come in. The food was fair, never hot. I would get cereal without milk, salad without dressing. I'm a diabetic and they would give me Kool-Aid with my meal. My sugar was never under control, always high. I am aware of my diabetes and how to control it, so, I was never in danger. But what if I was older and not so with it? I feel sorry for all those older people in there that have no choice and are at Avantara's mercy. I had and accident in bed, after the aid couldn't find a bed pan, and the aid never came in with any towels or cloths to clean me with, she used a blanket and a bed sheet to clean me up. When my GF/care giver came in she said that there was poop on the sheets and blankets. I got into the wheelchair, and she took everything off the bed so it could be remade. They came in 2 hours later to fix the bed. I went to Avantara based on the hospital paperwork rating them at 3.5-4 Stars. If they are 3.5-4 stars, I would hate to be in a 1-2-star location. DO YOUR RESEARCH... THIS IS NOT THE BEST PLACE FOR MOM... read more

.... I am done for. My dad was in tne hospital for five days, came home for three and he wasn't getting better. Went back the hospital. Another five days. By now he is super weak and has to go to rehabilitation to get stronger. Finding a decent place is a crap shoot as is. Got him in a place he's been before... Seemed like it was OK. Of course he was complaining every day but I expected that. They weren't doing much physical therapy with him and most of the day he was just sitting in his room (Aventura in Chicago Ridge). Today I get there he's been in his pajamas all day and I specifically told them to get him dressed every day. They take his blood sugar and it's 474! That was it. I packed all his things and took him out of there. read more

Our experience here was fairly decent. I've never had to deal this closely with a nursing/rehabilitation facility. My 94 y/o mom was transferred here after being hospitalized for shortness of breath. The doctor's diagnosis was heart failure. The evening that she was transferred, I was not very impressed with the care she received. My mom was extremely weak and a bit confused about what was happening to her. Needless to say, I didn't sleep very well that evening. However, when I went back to visit her the next day, she looked a lot more comfortable and cared for. With each day of her stay, everything seemed to improve. Originally, she was eating her meals in bed in her room - with me feeding her. Now, she sits in the dining room & is able to feed herself. The PT & OT has allowed her to gain more strength in her hands. She even plays bingo! I think the staff has come to know her personality and are able to work with her. I would like to acknowledge a few employees that have made this experience much better for us. The Director of Admissions, Rosio Popoca, was very helpful & respectful during the admission process. Linda Korzyniewski, Transitional Planning Coordinator, was also very kind & respectful during our stay and during the discharge process. Two Physical Therapist, Alan and Marcy stood out to me. They were kind and patient with my mom but made sure she completed her exercises. The CNA's and Nurses were also kind to my mom and to me. My mom will be discharged at the end of the week and will be transferring to a long term facility. Thank you, Linda, for your help. And thank you to everyone for your help! read more

This is the worse place ever to send your love one my dad was there only 2 weeks and caught Covid after having a pacemaker put in and being transferred to there from the hospital. The entire time my dad was in the hospital he tested negative and he's also fully vaccinated. They ignored my dad's symptoms and the staff was very unprofessional. I had to call the administrator to force her to send the nursing surpervisor to do a well being check. this place is horrible and I have submitted a complaint with the state. The nurses don't answer the phone or call to give any updates the receptionist is very unprofessional answering the phone on a speaker phone which is against hippa law. They're very rude as well. If you really love and care for your loved ones don't send them there. read more

If you really love your family, "DO NOT" I repeat "DO NOT" place them here! This was my first experience with a nursing home/rehabilitation facility and I pray I will never have to use one again. Nurses forgot to give my mother her daily meds, one time she requested pain meds at 8:00am and didn't receive them until over 2hrs later.. the food at this facility is so bad we would often bring my mother food from outside so at least we knew she was eating... the Social Worker assigned to her Patti G. was the most un-attentive person I have ever had to deal with, on 3 separate occasions I requested that she come to my mothers room to discuss her care and on 3 seperate occasions she NEVER showed up, it was only after I went to her office in person and demanded she show up that she finally showed up and even then was not very attentive to my mothers needs. My mother was there for 4 days before someone finally cleaned her room, and even that was only done after she registered a complaint about the lack of cleanliness! the first 2 days she was there she had to sleep on a sub par bed which had a bad mattress and was only exchanged after I spoke with a manager and demanded he change it out! The Only Positive take away was that the Physical and Occupational therapist were on their job and very attentive to my mothers rehabilitation! for the love of GOD stay clear of this place!! read more

Awesome place to take ur loved one for rehabilitation. Management is amazing and they listen.

I was admitted from the hospital after a fall. I was weak and swollen and the hospital did not want to discharge me home - alone. I needed to build up my core strength. With PT/OT daily for 13 days, I worked - was sent home terrified that I would not be strong enough - and I was! The simple exercises given me by Kevin (PT) and Kelly (OT) worked so well, I surprised myself at how easily I have transitioned back to home living. Walking with my walker now? Easy and getting stronger daily. People at the Lexington want you to get out of there as quickly as possible - get in, get help, go home as quickly as possible! If you are motivated at all, this is the place for you. read more

This place I would NOT recommend to anyone or anything. The physical therapy staff worked with my Mother really hard and she has made a great improvements in Her mobility. So our hats go out to them. But the rest of the staff needs to be retrained. The incompetence! The lost my Mother's belongings (shoe's, coat, wallet that she never leaves the house without along with other things). Sends Her home without shoe's or coat during a Winter Storm) I call them about the matter. Then a few days later She calls her found her things. Only it turn out to be only her shoes. Where's the coat she says we will keep checking. Then she called the next day with the coat with nothing in it. She say we'll check for the other things. haven't heard anything yet. We offered to come and check when we just gotten the shoes.My question why my Mother's things are not with her.it doesn't take a rocket scientist to see that someone took her things. How are they found scattered around their establishment. Most of the staff have very bad attitude problems so unprofessional this place. Most of the residence there don't wear mask from what I saw when I visited. The Covid is being passed around in there. My Mom caught it but thank God she had no symptoms. This place is a disgrace and is in need of dire help. they need to by inspected by the Illinois Department Of Healthcare. We will be following up about her things with some representaton. This is a very unprofessional place. read more

would NOT recommend management team doesn't call back and the administrator hides in her damn office, call lights wasn't answered for an hour.. overall would not recommended! read more

PLEASE DO NOT PUT YOUR LOVE ONES HERE. My Mom was here for rehabilitation from a hip replacement surgery. From September 20, 2019 until October 8, 2019. It was the longest 2 weeks ever. She never received her pain medication on time after multiple requests. She had to teach herself to go to the restroom because she couldn't get help. The attitude of most of the nurses and Office staff was completely unprofessional. I'M SO THANKFUL SHE IS OUT OF THIS PLACE. read more

They seem to be taking good care of my good friend - for that I am grateful. I found that using their contact form did not trigger a response, so I had to call. BTW, flower deliveries are fine during the pandemic. read more

If your love one need care, this is certainly not the Place. DO NOT SEND THEM THERE!!!!! My sister recently had a total knee replacement and was sent there for Rehab, the day after her arrival there she wanted to check out because the Nurses, CNA's and others acted like you were not there, they totally ignored the call bell and when they finally came in to see what her needs were was told it was ok to wet the bed and they had a lot of patients and 2 CNA's to service the floor. She had to take the risk to get out of bed and go to bathroom on her own. She asked for a potty chair and walker and was told they had to get ok from PT before she could get what she needed. She had to have a CPM machine on & off her leg twice a day at a certain time and they came after her daughter & husband called the desk. There was no consistency in their service at all. The food menu is terrible, we would take her food in order for her to eat properly. read more

What a f****** farce of a company I wouldn't send my worst nightmare to this absolute hell hole. My father was in there for 2 weeks this place has the absolute worst customer service you will find ever at any place ever. You call the nursing station and ask to speak to your husband who is dying on the second floor and you're on hold for 30 minutes every time and not one time do they answer pick up call back or anything else all day all they want is your money I know this first-hand my insurance even extended my father for a hundred days to stay in that place and they fought us to the deth and still denied us. The lady working on the case at AARP said she's never seen or had to deal with such a rude nursing home, so that right there should tell you something. The owner is a complete you know what the most rudest person you will ever find anywhere. If you care anything about your loved one stay far far far far far away from this place cuz it is an absolute nightmare dealing with Lexington nursing home. If I can give this please zero Stars I would give it negative Stars thank you very much that is my review if you go here I feel so sorry for you. STAY FARRRRR AWAY read more

My Mom was in this facility last year for a hip and femur fracture for eight weeks from Oct 2017- Nov 2017...when she came in she couldn't do nothing for herself...when she left she was doing everything she was doing before she fell...they have a excellent rehabilitation dept! But from reading these reviews it seems they are slipping a bit...I hope that's not the case because now my husband is presently there for a new onset Stroke with some paralysis and I hope they do for him what they did with my Mom...in my experience if you and family members come everyday and show interest in your love one's rehabilitation they will do what needs to be done...it takes a special person to be a true caregiver...I come, watch, look, listen, and take names and notes! I don't have a problem with reporting anyone not doing their job! It's called prioritizing and any good dedicated caregiver knows that! I truly hope Lexington hasn't fell down to the level of these previous reviews...my star choice is based on what Lexington done for my Mom...with my husband it will be a wait and see...I'll be watching read more

I have made many referrals to the facility in the past because I work in the field. After having placed a second family member in the facility for rehabilitation, I have noticed a drastic decline in care and services. I visited almost daily and the bedroom was filthy; nursing care was lacking, the attitudes of staff members were anything but respectful. Medications were left at the bedside without waiting to see if my family member took the meds. On several occasions, pills were found on the floor. Documents for another resident were placed in my family member's chart. I told the nurse of this concern. This incident happened approximately three times where I found the POA documents belonging to another resident mixed in with my family member's documents. I made several calls to speak with the administrator, DON, ADON, and the social worker never receiving a return call. It was not until I told staff who I worked for did I receive a call from the social worker. I would never recommend Lexington in Chicago Ridge again and I will file my complaint with the Dept. of Public Health. read more

The CNAs are not properly trained. Documentation of issues is subpar.My grandmother requires constant oxygen and on 3 occassions they took it off and did not put it back on her after she begged for it repeatedly she was told to call 911if she wants. Last straw...after going to bathroom without it, she was terrified and scared and too strained to speak anymore. When the cna Shameca was requested/called with call button while I was there, she said "I'm going to have to take the oxygen off." I said, No, she can't be without her oxygen. The CNA replied, the bathroom is just right there. (10-12 feet away) My grandmother then said I told her to put the oxygen tank on my wheelchair but she wouldn't listen. The CNA then replied with an attitude, "She was just off of it for 2 seconds!" I know for a fact it takes at least 5 minutes to get my grandma into the bathroom and settled. I told her, "come back with a nurse and supervisor. " Nurse agreed wit us and attached had CNA oxygen to the wheelchair. Four hours later the supervisor came to take our complaint. Next complaint will be with an attorney. read more

This Place Is Just Terrible If I could give this place NO stars, I would. I do not even know where to begin. There are so many problems here. Family member admitted in to get therapy daily. She hasn't received 1 min of PhyThrpy. (she was given the evaluation but no actual PT and it's the 3rd night there. Requested a shower; was told they had to look into it, and see if they could get an order. Nurse said patients only get showers twice in a 7 day period. And she could not have one until her doctor was called. which didn't happen yet and it's been 10 hrs after asking them to call it, still didnt call doctor, her hospital release said she could have a shower after 2 days post surgery as long as it was wrapped in plastic. she was showered 2 days post at hospital, so now it's day 5 without a shower. They don't come in and check on patient. they just leave them in the rooms, meds are not automatically administered you have to ask for them and when you do, be prepared to wait. and I was told; by the night nurse and others " I do not know why this has happened, we are understaffed, and it's a holiday weekend" BULLSHIT. Now we have to wait 2 more nights to have anything done because it's a holiday! I want a supervisor, no supervisor came. I went to find her- I asked her questions to the above, her answer was I don't know, you'll need to come in the morning when a manager is here. They have CNA's and or Nurses talking/complaining abt the patients, some goofing off, on cell phones, a few of the elderly against a wall. a few of them just fell asleep there- one was told don't move and left unattended. I could walk in and out without anyone questioning me. There is so much more wrong with this place, please investigate where you will send your loved one. read more

I find it necessary to write a review about Lexington Healthcare in Chicago Ridge IL. So others will not take their family members to this facility. I had the awful experience of having my family member taken here from the hospital. Upon arrival we asked to speak with the nurse caring for my family member. We were told by nurse, Melissa, "I have 2 X-rays to order for a patient give me 10 minutes and I'll be in to talk to you". That was understandable, nurses are busy in a large facility like Lexington and we waited. We waited and waited and waited, until my husband said its been 1 hour and we are still waiting. I proceeded to the nurses station and asked the nurse, Melissa , if she could speak with us now and that it was now an hour and our family is worried and need to speak with her. Nurse Melissa said, I'm busy and can not speak with you yet, as she sat at the front desk talking. Just how long does it take to order an X-ray? Not an hour... I asked Nurse Melissa if she could call someone else to speak with our family...nursing supervisor perhaps?? Diane, the nursing supervisor was very prompt when called however could not give us a assessment on our family member. He had been there since early afternoon after falling at home early in the morning and having his front door broken down by the fire dept because he was so bad that he could not get up on his own to open the door and it was now 730 pm and she could not give us any information on his condition. Broken bones, concussion,.... Nothing!!! We were told we would have to wait to the morning when the Dr came in and then we needed to request a meeting with the Dr, PT and nurse. Diane's inexperience as a supervisor and our frustration with this facility and their employees was very upsetting to our family. We walked out in tears and in fear of what was to come of our dear family member. It happened again...... While visiting our family member today at Lexington my husband wanted to speak with the nurse. It was nurse Melissa again. She was nowhere to be found. My husband waited again at the nursing station and waited. No one came to the station for 45 min. What are they doing over here??? Someone surely should be around to help family members with concerns. My husband saw nurse Melissa standing in a door way at the supervisors office, Diane, and preceded to ask her for her assistance. Nurse Melissa had told him she would be right with him and Diane slammed the door in my husband's face and said they were too busy. Unbelievable !!! We were shocked! The staff doesn't want to help in any way. If you call, don't expect anyone to answer the phone because they won't. The only kind staff members were the Medical assistants ....very caring and courteous. This is not exceptable in any healthcare facility !! This is how Lexington Healthcare and rehabilation in Chicago Ridge IL treats its patients and family members. It's terrible healthcare and bad business for this organization and I want everyone to know the way my family was treated here. Don't take yourself or any family member to Lexington in Chicago Ridge IL ever!!! read more

Please learn from my family's mistake and never send your loved one to be cared for to Lexington. My grandmother was admitted to Lexington after leaving the hospital post surgery for a broken hip. She ended up suffering a heart attack at Lexington and was eventually sent back to the hospital. Upon her arrival in the ER she was severely dehydrated and was neglected in terms of post operation care. She ended up dying 6 days later, unable to speak to us due to her dry, infected throat. To any who have referrals for family members to be looked after at this facility, I urge you to get a second opinion. I truly believe that the negligence of the staff at Lexington in Chicago Ridge contributed to the death of my beloved Grandmother. read more

Although I'm not one to write reviews, I just could not let this experience past without informing other NOT TO PUT THEIR LOVED ONE IN HERE FOR ANY REASON!!! My grandfather was admitted here for a post-hospital rehab stay. He was discharged before he even stayed two weeks despite the fact that he is still not walking. I encountered dirty bed linens and soiled undergarments in his room where the nurse left them. They also place residents who are a fall risk at the nursing station for hours on end and get upset with the patients when they complain or have to use the bathroom.Then, his cellular phone came up "missing"! Upon asking the nursing staff about this, one nurse took me downstairs to their laundry room and the staff told me they had no idea what I was talking about (although I could tell then they were trying to cover up something). After three days, the phone miraculously appeared and had been washed in their washing machine. Without notifying the patient or our family, they took the liberty of placing his phone in rice and allowing it to absorb the moisture before they returned it to him. It now shows clear signs of water damage and his insurance will not cover this. Of course, Lexington's staff(CNAs, RNs, and social workers) LIED to us about knowing where the phone was to cover up that their staff DAMAGED it and now they are claiming that there is nothing they can do about it. One nursing supervisor even told us they were doing a good deed by placing his phone in rice without asking and making the situation worse. We were given the run around for a week straight and then they tried to act like they didn't know what we were speaking of on his discharge day. In summary, I would never recommend this place to anyone. The staff is just simply collecting checks. read more