My late identical twin spent years trying to get answers from this company. Her health had taken a…read moreturn for the worse and she couldn't work the hours she needed to pay her payments. Ultimately, she offered up her car that Santander had financed, and they arranged an agreeable repo. However, nobody ever came to get the car. My sister should have been able to relax and enjoy her final days but instead, dealt with this- trying to have everything in order before her passing. The problem was, she couldn't reach anyone. You call the number- have to have a social security number or your account number. She had both, tried both, they had removed her from their system. Doing so made it impossible for her to call or login in online. She tried numerous emails that came back "undeliverable" and several others that if they had reached the company, never received a call back. My sister had everything taken care of prior to her passing. All but this. She even made her own funeral arrangements. It mattered most to her that she had everything taken care of - on her own. Santander doesn't care. Because if the way this company operates, she died with zero answers to this. She left the car to me. Now the car comes with damage from sitting and storage fees. It comes with the insurance payments and plate/taxes costs. None of which she could afford living on SSDI. I inherited this mess and I can't reach anyone! They still hold a lien on he vehicle and while I can't verify it YET, my sister claimed they had claimed this as a write-off on numerous occasions. There's no record of it going to another collections company. They just didn't come get it and made a mess of crap. I finally managed an email that didn't come back "undeliverable". Had to go through this stupid process to get said "secure message" just to finally get to it and read, "for your protection, we do not communicate via email. Please call this number or visit us online".... So all that work to bring me right back to square one where again, can't get access to anyone because the account number/social is no longer active. Who operates like this? A company with more negative reviews than Hitler. Are they running a criminal enterprise because failure to reach them sure as heck isn't for "your protection". I hope people learn to check who is financing their vehicles and what the reviews look like because the only way a company this poorly managed can be getting business unless the customer simply wasn't informed. Please please read of all the issues before signing your name to this crap show. Poor service, zero value in this company and if I could do a negative number of stars, I would. Thanks so much for allowing my sister to literally die unable to resolve this. Above all, that's what hurts the most. It mattered to her to have everything taken care of and Santander robbed her of that possibility.

Called them coz got a letter to call them to know why my credit application was denied. Had to call…read morethree times and each gave me different answers- first two saying I need an account number first. The third says it was denied because 'frozen bureau.' When I asked what does it mean, she says 'I don't know. Call the car dealership

Two stars from me. Here's how I arrive at this:…read more I recently refinanced my car loan with Chase. This is going to save me $100 a month and knock down my interest rate a bit (well dammit, my credit is really good and I should have been paying that low rate all along...) But anyway, 4 stars because I was pleased with the ease in which I was able to get this processed. I went into a local Dallas branch to close and it also went seemingly smoothly. Then I got a letter a few weeks later asking for copies of my driver's license (which, duh... I gave already) and the title to my car (which I asked about at the closing and was told they take care of it). So why are you pestering me about this stuff now after the fact? I tried to call the Auto Finance to ask why I'm being asked to provide all this stuff when I paid $33 for a certificate of title fee...I presumed that meant they handle it, but I'm not sure - since I never got a phone call back or answer one way or another. The local Dallas branch couldn't answer that question either. Asked to speak with the employee who handled my loan- just a few weeks later and he no longer works there. Gee, isn't high turnover great? Bank manager (young kid) just bounced me back and told me to call the person on my letter at Auto Finance, which I already did with zero response. Gee, that was as helpful as a fart in a spacesuit. Their customer service sucked - so 1 star for that. A "Too Big to Fail" bank. I got shivers up my spine reading about some horror stories people have had when Chase f*cked up on their various loans. Hope I did the right thing going with them. Yes, Chase is a big name bank... doesn't mean the service is great / necessarily trustworthy. TGI Fridays is a large restaurant chain, but that doesn't make it fine dining either...

Their professionalism, they have made bad mistakes with my payments and it's taking forever to…read morecorrect

these people are pos they never answer andthey have been filing bankruptcy and changing their names…read moreback and forth from car capital to innovate. they transfer your car loan through servicer after servicer snd fail to report to the credit bureaus. i have saw stories where pl had trouble getting their title. i am at my last payment and i cant get ahold of them

This is a terrible company and I will sue them if my credit drops because they refused to do their…read moredue diligence instead of arguing with me instead of getting me their supervisor So the problem is I made my payment to the company for the month of 3/6/25 and it was accepted but innovate loan service company bought out my previous loan company that I was making payments to called Westlake portfolio management company and before they bought out westlake I made my payment to westlake for my for the month of February and that payment was accepted and went through on 2/14/25 but because innovate didn't pull all the information for my file they are trying to say that my payment for march was for February and told me to send an email with screenshots as proof which I sent not only one but nine screenshots of my payment for the month of February 2025 and my other payment for march 2025 and didn't get a response back and the payment is due today 3/15/25 and when you call the line to talk to customer service and goto their website they both say they're open from 8am to 1pm central time and I've called since 8am here it is 9:38am and they are still not open or responding Instead of arguing with the customer and having an attitude when they tell you they already paid you for the month but you just can't see it maybe update your website and servers and have a dedicated and on time customer service team who will also get the supervisor when you request it

CUSTOMER SERVICE!!!! I was on the phone 43 minutes on hold!…read moreUnbelievable!!!! How can any business was expect customers to stay on hold that long! Totally inconsiderate.

I actually like this place unfortunately it's quite a long drive for me to get to this location. I…read morejust wished they would open one a little bit further west on 377 near Stephenville or Weatherford Tx. This is not a convenient location. But the people inside are nice

I had an amazing experience with Frank at Discount Motor! I'm thrilled with my vehicle choice, and…read moreI truly appreciate the staff who made the process smooth and enjoyable. Frank worked diligently and efficiently to find a vehicle that not only fits my personality but also meets the needs of my family. I couldn't be more grateful for someone who isn't just trying to sell a car, but is genuinely focused on ensuring customer satisfaction. If you're visiting this dealership, ask for Frank and tell him I sent you--you won't be disappointed!

Purchased many cars from them and the last two vehicles I missed a couple payments, I talked to…read morethem on May 15 and said I would pay them the next day told them my father passed away had to pay for funeral he said OK. That night they picked up my husband truck only owning 3000 on it and the next morning they came and got other vehicle after I told them I was paying them that day ! I'm so incredibly upset that after all the purchases I've paid off and bought again they did this to us! Do not ever buy from them

Love this branch. Never have any issues with all of my requests and needs. Current service is…read moreexcellent.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

We went in to do a wire transfer to one of our suppliers out of county and they were more than…read morehelpful. It wasn't a fast process, not sure why, we did sit for 45 minutes as it appeared the lady was doing our paperwork as well as close of day paperwork. I'd expected this process to be maybe 20 minutes, not almost an hour. Location is easy to access, fairly new, it's by NAS Fort Worth, lots of military around there. The service we received was decent, but slowed. The cost of the transfer was $5 more than our other banks, but they were the only ones that could do it after 4 pm. We got it done, took a while, but it was completed and we left happy we didn't have to travel around with so much cash in our bag.

Decent location and friendly staff. One complaint, and the…read morereason for 4 stars:: I had to bring in some mortgage paperwork--we were there when they opened at 0900--but what their hours don't tell you is that mortgage officers don't get there until at least 0930. Because, well... bankers. Why should they have to accommodate people with jobs?

Great place to get lost at. Lots of options so be sure of what you want so no one can change your…read moremind. I was able to work the deal over the phone which was nice because no one wants to sit in a dealership all day. 4/5 stars due to the gap in communication with the staff and my front fenders are loose. They shouldn't move (the back ones are sturdy). I'm waiting on a call back to schedule something so they can take look since the techs were off the day I went to pick the truck up. Just check things like that before you pull off. We shouldn't have to because the job should be done right but I have to remember, we're all human. Things happen! I'll definitely purchase from them again.

lifted trucks personnel were very helpful in the selection of the truck I purchased and were great…read morethroughout the whole process. thanks for your assistance Johnathan , primo, and Robert. I have enjoyed my truck.