Went to Discount Tire after making an appointment the day before. I arrived a little early and had…read morelittle to no wait, which was great. I came in thinking I already knew which tire I wanted, but Ruben took the time to walk me through a more reasonable option that made more sense. He was friendly, helpful, and easy to work with. They gave me a time estimate that ended up running about 20 minutes over, but honestly, it wasn't a big deal. The lobby was clean, calm, and they moved through the line quickly. Overall, a smooth and positive experience.

I would never return to this place, and I would not recommend it to anyone who is a minority,…read moreespecially Black customers. My experience was extremely dishonest and frustrating. I stopped in as a walk-in due to an issue with my tire on my way to work. I understood that I did not have an appointment and was told upfront that it would take a certain amount of time, which I accepted. At that point, there was only one person ahead of me in line. That customer a Hispanic man who was also a walk-in was serviced and left way before me. After that, multiple customers continued to arrive, many of them, and they were in and out while I continued to wait well past the time I was originally given. When I went back inside to ask about my car (over 30 minutes past the estimated completion time), I was told that customers with reservations are serviced first. I was there for over an hour and 45 minutes. I said if they had appointments, why would you give me a completion time then over an hour ago I was supposed to be done that doesn't make sense. My issue is this: if appointments are prioritized, then why give a walk-in customer a specific completion time knowing that others with reservations would continue to come ahead of me? During this delay, I observed several white customers being serviced and leaving while my vehicle had not even been looked at. I checked on my car at least two times and received no real effort to communicate or work with me. When I asked for the corporate number to file a complaint, I was given a hard time and made to wait an additional 15 minutes just for someone to speak with me about why I wanted the number. At that point, I was already frustrated and did not want to continue explaining myself to staff who showed no concern or accountability. By the time my tire was finally fixed, I was hesitant to even let them touch my car. That's how uncomfortable and untrustworthy the experience felt. I honestly would have preferred to take my car to the Discount Tire near my home, where I trust the service to be fair, transparent, and professional. This entire situation could have been handled with honesty, better communication, and basic respect. Unfortunately, that did not happen here. I even told my coworkers about this place and family members not to give them any service

I came in with my daughter in law's car, a tire warning light was on and I'm sure she's too busy to…read moreget it checked as the tires looked fine. I'm not from Dallas so I looked up tire service near me. R&S was close and had good reviews. The place looked a little rough but again the reviews were highly favorable. Long story short, they were great. Quick and friendly and a simple fix and no cost. Wow! I'm a believer. Will tell my family to trust these guys with their car repair needs!

I have been to this shop a couple times, so when my sister got a flat, I sent her here. I would…read morehave never imagined the nightmare that followed. They sold us a used tire that was in NO condition to be on the road. I've purchased used tires before, and they've NEVER had holes or tears in them. Once the used tire was installed, my sister noticed the air pressure symbol light up on the dashboard. Before leaving, she asked them to take a second look at it. They told us it was fine and the light would turn off once we started driving. This was not the case. The tire they installed went flat within 8 hours, to no one's surprise. We called the next day and were told to bring the car back to the shop. The only problem? The car was NOT DRIVEABLE. The tire was so low that we risked damaging our car by even moving it. The manager, Junior, advised us to still drive on it. According to him, they've advised customers to drive on flats before, all the way from Denton to Dallas. Before trying to drive anywhere, we attempted to replace the tire with the spare, but the lugs were placed on too tight. Upon closer inspection, we saw multiple large holes and tears in the tire. According to their manager, Junior, it's standard to test tires before placing them on the car. It's clear this tire was not tested prior to being installed. On top of this, they ignored concerns about the tire pressure light being on after they installed the new tire, further endangering my sisters saftey. If they had taken the time to double check their work, it would have saved us the time and worry. We ended up having to stop at another mechanic on the way, since we were fearful we would not make it to the shop in one piece. The mechanics there were very friendly, changed our tire free of charge, and let us know we should not have been driving on it. When we finally made it to the shop, the employees realized they did not have any more used tires in our size. This begs the question- did R&S knowingly provide us a faulty tire, just to make a sale? The tire they sold us was the last one in that size. To top all of this off, I received the worst customer service of my life from Junior (manager) and the owner, Khalid. Junior was callous in his approach, did not have any empathy, and seemed unbothered at the severity of the situation. He rudely suggested we go to another mechanic down the street, despite fault clearly lying with R&S tires and wheels. We voiced our disappointment and intention to file a complaint with the BBB. When we finally reached a resolution of getting a new tire in the correct size, the owner, Khalid, sent us disparaging and unprofessional texts after we left the shop, further displaying R&S Tires' unprofessional business practices and horrible customer service. As you can read from other reviews on Google, R&S Tires does not uphold customer safety. Please save yourself the headache and pick ANY other mechanic shop in the area. You'll be thankful you did!

I noticed a small bubble in one of my front tires & knew I needed it replaced asap. I set up a tire…read moreinstall appointment online & was thankfully able to get an appointment within the hour. There was a pretty long line when I got there, but I wasn't worried since I had my appointment set up. The service was very friendly. I was in and out in around 40 mins. I highly recommend making an appointment if you're able to, it will save you time.

Service Requested: Air needed in rear drivers side tire!…read more Service Refused: Gabriel Gabriel refused to put air in the tire after several requests, as he insisted on checking every tire, while also chatting with his co-workers. I've never received this type of failed service from any Discount Tire but I will never recommend this location as long as Gabriel is providing disservice at the free "Air Check". He never had the air hose in his hand or checked tire pressure. Apparently he was logging vehicle and tire information in his handheld device and possibly checking tread ware, which wasn't a service requested. Fortunately, I was able to go to another Discount tire and Edward put air in the tire within 10 seconds, as well as checked the source of any leak and didn't find one. This is the quality of service I'd recommend at any Discount Tire but did not receive from Gabriel. I'd suggest going to any other Discount Tire, if you want the service as expected.

Amazing place! Been there three times over 5 years. Service (including time), product quality…read moreand price are unsurpassed!!! Well worth a drive if you do not live close

Thank you for your response. Please see attached invoice. I just uploaded in the initial review.read more

Third time here changing tires. Best price for mount and balance if you bring your own tires…read more Quick, no none sense business. Just get in get what you need and get out.

Friendly and quick service provided at a reasonable price. I will be a return customer.read more

I called as soon as they opened needing 1 tire. He said come in so I got a tow. Get there and he…read moresays tire tech quit on him, but he's still gonna take care of me. Few hours, some paperwork, tires took a trip to Irving and back, and I had 4 new tires with a great deal!!! Very friendly and helpful staff I will be returning. Also I got a little gift kit and some amazing perks with my tires!! Highly recommend

Darren and jr and amber all took very good care of me this is my 3rd time buying tires and they…read morereally know how to take care of their customers thank you for always working with me Darren when you knew hard times a hit you understood so thank you for being a Great example of management that takes care of their customers

DISCOUNT TIRE & AUTO IS CONVENIENT, FAST, REASONABLY PRICED AND INCREDIBLY TRUSTWORTHY!…read more I had been to my usual NTB in Plano to simply repair a tire that was leaking and obviously had a nail or screw in it. NTB told me the tread was too low to repair it and I would need TWO new front tires at a total cost of $444! Something told me they were lying to me so I took it to Discount Auto & Tire instead. BEST DECISION EVER!!! Mando was absolutely amazing and incredibly honest. He took the tire off with our plans to replace it, but he located the huge nail and he said there was nothing wrong with the tread and it could definitely be repaired. Problem solved for only $40 versus the $444 that the liars at NTB quoted me. Mando at Discount Auto & Tire also offers other automotive services so you can bet I will be back to see him again.

I've been coming here for years because they are always honest and fast with tire service. I live…read morein Carrollton but will go out of my way to come here. Great customer service and pricing.

My sister-in-law referred us to them after the dealership she usually goes to seemed like they were…read moretrying to charge her extra for things she didn't need. She went here and they said you didn't need all that work and saved her thousands of dollars. We now go there as well because the dealership always wants us to do things that aren't needed. Highly recommend

I took my car in for an oil leak repair, and let me tell you, it wasn't cheap. Fast forward two…read moreweeks, and suddenly my engine's knocking! Now they're saying I need a whole new engine, and get this--apparently, these vehicles are known for this issue! I'm not saying they're to blame, but seriously, how could they miss this when they did the initial repair? I definitely won't be a returning customer."