Apex Family Chiropractic Center, PC (Owner) 3 months ago Tori, We take patient feedback seriously, and we want to clarify several key inaccuracies in your review so that future patients researching Apex Family Chiropractic Center in Midlothian, VA have a clear and accurate understanding of our office, our policies, and our commitment to transparency. First, you never completed an appointment and never spoke directly with one of our doctors or front-desk team members at Apex Family Chiropractic Center. Prior to your scheduled visit, our staff made multiple attempts to contact you to collect insurance information and explain coverage, which would have completely avoided the confusion you describe. Unfortunately, those calls were not returned. Second, Apex Family Chiropractic Center in Midlothian, Virginia has NEVER advertised a $49.95 exam and adjustment or any "cheap" promotional care. The advertisement you referenced was for Apex Chiropractic located in Apex, North Carolina, which is an entirely separate and unrelated practice. Had you checked your insurance provider directory, you would have seen that we are not listed with your insurance, while Apex Chiropractic in Apex, NC is--further confirming the mix-up. We are very clear about who we are and what we provide. Apex Family Chiropractic Center focuses on thorough exams, appropriate imaging when clinically indicated, and high-quality, safe, and effective chiropractic care--not bargain or assembly-line care. We believe patients deserve clarity, education, and proper clinical evaluation, not rushed or incomplete treatment. When the misunderstanding became apparent, our staff made sincere efforts to explain the situation and answer your questions, but you were unwilling to listen or engage in clarification. In an effort to still be helpful, we even recommended a lower-cost alternative nearby (The Joint), which offers walk-in chiropractic care without exams or X-rays, better aligning with what you appeared to be seeking. Lastly, Apex Family Chiropractic Center has over 200 five-star reviews from patients in Midlothian, Chesterfield, and surrounding communities, with no pattern or history of complaints regarding unclear communication or deceptive pricing. Our reputation is built on honesty, education, and patient trust. We regret that this situation occurred, but it stemmed from a misidentified advertisement and lack of communication--not misleading practices by our office. We remain committed to delivering exceptional chiropractic care to patients who value quality, transparency, and clinical excellence. -- Apex Family Chiropractic Center, PC Midlothian, VA read more

From the moment you walk in to the end of the visit the office experience is unbelievable. The doctors and staff here genuinely love working together, and what they do! They are always there with smiles and laughter is always present in the office. They make every patient feel at ease while delivering excellent quality care. There are 5 doctors in the office, 2 males, and 3 females. I preferred to have a female chiropractor, just my preference, which they gladly accommodated. After a careful exam and X-rays, the doctor reviewed my X-rays, even gave me copies and full report so I could understand what was going on. She knew I was nervous and made sure that I was comfortable the whole time, and utilized a lighter approach that worked wonders for me! I highly recommend Apex- none of the other offices in the area that I have tried prior, this was my third office took the time and care that they have with me. Also I see the one negative review and can tell you that there is NO WAY that what she wrote was accurate, they don't offer gimmicky bait and switch exams like other people in the area. The quality shows from day one! read more

I had an excellent experience at Apex! From the moment I walked in, the staff was welcoming, professional, and genuinely caring. The office itself is clean, comfortable, and well-organized, which immediately put me at ease. The chiropractor took the time to really listen to my concerns and explained everything clearly before starting any treatment. I never felt rushed, and it was obvious they truly care about their patients' well-being. After just a few visits, I noticed a significant improvement in my pain and overall mobility. What I appreciate most is the personalized approach--they tailor treatments specifically to your needs and make sure you're comfortable every step of the way. I also received helpful advice on stretches and posture to support my recovery at home. I highly recommend this office to anyone looking for effective, compassionate chiropractic care. Five stars all the way! read more

I can't say enough good things about Apex Chiropractic. Dr. Wille has taken incredibly care of my entire family. She's incredibly patient, attentive, and makes you feel completely at ease from the moment you walk in. She takes the time to listen and explain everything, which makes a huge difference, especially if you're someone who might be nervous about chiropractic care. Dr. Wille has treated members of my entire family, from infants to elderly relatives, and she always adjusts her approach to fit each person's needs. Her technique is gentle, but effective. Every time she adjusts my me and my husband we leave feeling better in minutes. I wouldn't hesitate to recommend Apex Chiropractic to anyone looking for thoughtful, personalized care. read more

I had an amazing experience with the Apex Family Chiropractic Center!! My back had been hurting for weeks. I couldn't even walk up the stairs without wincing in pain. I went in for one session and it was fixed immediately! I can finally walk pain free! I am so beyond grateful to the AMAZINGGGG staff at Apex Family Chiropractic Center!! I don't know what my life would be like if I hadn't made the decision to schedule an appointment here. The facilities exceeded my expectations and I cannot emphasize the amount of kindness and care I received by the fantastic staff and doctors. Highly highly recommend if you are ever looking for a good back cracking! read more

I woke up one day unable to walk because of my severe neck and back pain. I knew Dr. Saggar through her daughter, Laila, so I gave her a call to schedule an emergency appt. She squeezed me into her busy schedule and was extremely attentive to my needs and was patient with me through the whole process. While I know that chiropractic care is a long process, I truly did feel better after just one session. I am grateful that I was able to get back to normal activity the day following my appointment. I would definitely recommend APEX if you're looking for quality care, consistency, and clear communication. Thank you APEX for getting me back on track! read more

I've had an excellent experience at this chiropractic office. The type of care provided is both personalized and effective -- each visit is focused on improving my mobility and overall wellness. The quality of care is outstanding; you can tell the doctors genuinely listen and adjust treatments based on individual needs. The office itself is welcoming, clean, and efficiently run, making every appointment smooth and comfortable. The doctors and staff are clearly experienced and professional -- they explain everything thoroughly and always make me feel at ease. Highly recommend this office for anyone looking for high-quality chiropractic care. read more

I've never felt better. I struggle with chronic back and neck pain, but just after one session with Apex I'm already feeling forty years younger. I can finally play catch with my kids, and I'm present in my home again. Not only was the care beyond helpful, but booking my appointment was so quick and easy, the staff and doctors are the kindest people and I just felt so taken care of. I had no issues with insurance and the lady behind the desk was so understanding and patient with me. I'm so grateful for Apex Family Chiropractic Center!! THANK YOU!!! read more

Highly recommend this office for your chiropractic needs! The staff and doctors were all so knowledgeable and friendly. The care was exceptional. The office is so open and welcoming. I had seen a couple of the doctors at a different location and loved their care so much I choose to follow when they moved. Even though this is a different location for them, their level of care, commitment, and expertise to their patient's has not changed. read more

Apex Family Chiropractic Center truly is a family. I would highly reccomend their kind, freindly, incredibly helpful, and personable care. I know the owners personally and one would be hard pressed to meet kinder and more generous people than them. They have put together a team of highly professional and well-informed doctors to help with your every chiropractic need. I wouldn't want to go anywhere else!! read more

Love the clean and welcoming environment of the office. Office is also in a super convenient location which I appreciate. Staff is always warm and friendly. I have had several adjustments from Dr. Bauman and would highly recommend him. I like how informative he is during my adjustments. He has given me lots of great advice and recommendations that have helped my back pain tremendously. read more

I've had such a great experience at Apex Family Chiropractic! The office is always clean and welcoming, and the open concept creates a comfortable, relaxed environment. The staff is incredibly helpful and friendly, and the doctors are truly wonderful--knowledgeable, attentive, and caring. I would highly recommend Apex Family Chiropractic to anyone looking for quality care! read more

Apex Family Chiropractic Center is the best place to go when in need of lower back relief! Their top notch care and service offered to every customer makes the place so appealing and friendly that you never want to go anywhere else! I would recommend them to anyone looking for a good way to help relieve any back or neck pain they have! read more

The care here was specialized and focused in my condition, and the quality of care was impeccable. I've been to other chiropractors and the type of care, quality and office experience are unmatched. From start to finish of my appointment the whole office experience was phenomenal read more

Apex Chiro is the best decision you will ever make! I walked in and immediately felt welcomed and apart of the Apex family. I've been experiencing neck and hip pain for months and after just one session with Apex, I instantly felt better! Thank you Apex!!! read more

I've been a patient of Dr. Patel's for 5 years. The care that I get from him and the entire staff is excellent. Patient, thorough, and gentle. My back and shoulders get stiff and painful from work; Dr. P and the team get me reset and relaxed. read more

I recently went to Apex Family Chiropractic Center in Midlothian, Virginia, and my experience was superb. The staff was all very kind, and they worked efficiently. I highly recommend going to this Chiropractic center in Midlothian, Virginia. read more

Having monthly maintenance visits on my lower back. Results have been GREAT. I am able to do more outdoor activities without pain or discomfort. The staff is very knowledgeable, professional, friendly, and work together as a TEAM. read more

Apex provides thorough and detailed chiropractic care. The doctors listened, explained, and provide a plan that matched my needs. Also, the ladies at the front welcomed me with a smile and answered all the questions I had. read more