I had several issues with my two garage doors and based on others reviews I scheduled ACE. The…read morescheduling was extremely easy and quick (next day service). The technician was very professional and extremely helpful. Not only did he repair the issue that I set up the appointment for, but he fixed several other issues that we were having with the doors and remotes. Based upon what was repaired, I believe that the cost was a great value. I am very pleased and will recommend them to friends.

These guys came out to my business June of 2025 to replace a broken spring on our bay door. The…read moredoor worked fine after they left and did so for EXACTLY one year. Fast-forward to July (9th to be specific) of 2026 and the bar for the spring has now snapped in half. I called ACE to see if it was still under warranty and not only did they tell me "no", they said that there would be a $400 charge for them to come out and look at it PLUS an additional $200/hr labor PLUS parts. Keep in mind, they just removed this bar just over 52 weeks ago. Their guy was the last one to have his hands on it. My building is less than 1/4 mile away from them and they just worked on this 55 weeks ago and they won't even come out to see if their guy did something wrong with the installation or if he missed other parts that should have been changed originally. These bars don't just snap for no reason and I suspect their guy didn't change the bearings when he had the bar off for the spring change last year. Regardless, this is a company that is either so desparate for money that they can't do jobs right to begin with or they're so desparate for money that they have to get pedantic over warranty windows and rake people over the coals just to get their service fee. Either way, NOT a good look for anyone looking to keep commercial business. I can not and will not ever recommend anyone call ACE for service. There are lots of other mom and pop companies out there that will make sure the job is done correctly to begin with or they'll recognize that warranty windows are not something they should take hard stances on and be willing to accept that their work should last YEARS longer than the warranty states. Let's face it... NO ONE would put up with a vehicle that falls apart and stops working the moment the warranty expires. Why should we accept this level of service from garage door companies??? ACE... If you're reading this, understand that this is REALLY BAD BUSINESS PRACTICE and it's a really bad look. You should do MUCH better by your customers.